# Boxed.com — user reviews

> 8 indexed App Store user reviews of Boxed.com by MSG Distributors Inc, rated 3.40/5 from 17 ratings.

- Source: https://appshunter.io/ios/app/boxedcom/id6504754694/reviews
- App overview in markdown: https://appshunter.io/ios/app/boxedcom/id6504754694.md
- Rating breakdown: 5★ 9 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 6

## Most critical reviews (8 lowest-rated)

### 1/5 — Trash

*2026-03-27*

Service is trash delivery is trash the app is trash

### 1/5 — Two orders two headaches

*2026-01-25*

Placed two orders with this app, both times one item marked for “express delivery “ were never shipped with the rest of the order with zero communication from the company I had to reach out to them. Got a refund for the first missing item and was told it was out of stock when they had it listed as in stock for  a week after! Assuming the same thing for the second order will occur. Steer clear as it’s a crapshoot if you’ll actually get your full order, they have poor communication and an inability to keep an accurate inventory of what is and is not out of stock.

### 1/5 — Do not use!

*2026-01-01*

I ordered once, but I only received a small part of my order. I have contacted boxed multiple times via email and through their portal on the app with no response. They do not have a customer service phone number.

### 1/5 — Rip off

*2025-10-15*

I have contacted boxed multiple times via email and through their portal on the app with no response. I received some of my items, but half of my order has not shipped nor been refund refunded

### 1/5 — Order never showed up

*2025-07-21*

My order never showed up I contacted them several times for an update and nothing don’t waste ur time and money they’re scammers

### 1/5 — Do Not Order With This Company

*2025-03-19*

I placed an order and according to their website orders are shipped within 3 business days. It has been over 7 business days and numerous emails (because they don’t have a customer service number) and nothing. There are many complaints on the BBB website. They were good at one point but not anymore!!

### 2/5 — No Products Showing On App

*2024-09-13*

Products viewable on website but completely missing on app.

### 5/5 — Worked smoothly for me

*2025-09-06*

I placed my order (missing the same day window) having express items and received all my items within the 8am-12pm time slot the next day. I will be trying them again.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*