# Boyd Rewards — user reviews > 153 indexed App Store user reviews of Boyd Rewards by Boyd Gaming Corporation, rated 1.60/5 from 177 ratings. - Source: https://appshunter.io/ios/app/boyd-rewards/id380792513/reviews - App overview in markdown: https://appshunter.io/ios/app/boyd-rewards/id380792513.md - Rating breakdown: 5★ 16 · 4★ 7 · 3★ 7 · 2★ 3 · 1★ 144 ## What do users think of Boyd Rewards? Overall sentiment: negative **Pros** - 🚀 Convenient app features - 👍 User-friendly interface - 📈 Helpful for tracking points and offers **Cons** - 🐛 Frequent crashes and bugs - ⚠️ Unreliable login and account management - 🔍 Difficult to find and use key features - 🕰️ Slow and unresponsive performance **Commonly reported bugs** - Unable to log in or reset password - Offers and rewards not displaying correctly - Booking engine not functioning properly **Most requested features** - Improved booking and reservation functionality - Seamless integration with casino loyalty program - Enhanced notifications for promotions and events ## Newest reviews (19 of 153) ### 3/5 — Quarterly stay *2025-10-07, version 7.0.240909* When I click book offer for quarterly stay it doesn’t do anything ### 3/5 — App not showing current reservations *2025-10-02* I prefer the web app. The mobile app is okay, but it isn’t showing my current reservation which I made over a month ago. When I use the web app, my current reservation is listed. ### 1/5 — doesn't work *2025-09-07, version 7.0.240909* it will not show my offers at all ### 1/5 — Unable to log in *2025-08-18, version 7.0.240909* Changed my password 2x using my Accnt# and it will not log me in says unable to log in ### 1/5 — APP Disappointed *2025-07-29, version 7.0.240909* I just downloaded the app and it’s not very good. I recommend using better designers and IT professionals to bring this up to speed. I’ll try again at a later date. ### 1/5 — Doesn’t allow you to checkout *2025-06-23, version 7.0.240909* They said to download the app for a digital key and checkout. I searched their app and website for an hour and found no such option anywhere. ### 1/5 — Offers show online, not on app *2025-06-19, version 7.0.240909* My casino offers only show up when I log on to the actual website, not on my app. Pretty disappointing. ### 1/5 — Bad *2025-06-15, version 7.0.240909* The app legitimately doesn’t work ### 3/5 — Excellent hotel *2025-05-28, version 7.0.240909* The app is convenient and the rewards program has generous benefits. The staff is very kind and welcoming ### 1/5 — Broken promises *2025-05-02, version 7.0.240909* You keep saying you’re working on your app to work better and 8 months later… nothing ### 1/5 — Doesn’t work *2025-04-23, version 7.0.240909* I tried registering for an account, but it won’t complete the process. I took countless photos of my ID, but nothing worked. Waste of time. ### 1/5 — App not working *2025-04-17, version 7.0.240909* The app moves slow. Now we’ll designed not can you use the “book room” feature. A blank screen populates. I have uninstalled and installed the application three times. This is unacceptable. ### 1/5 — Unable to validate login at this time *2025-04-14, version 7.0.240909* Will not validate my login no matter what I do. Thought I wasn’t using the correct credentials but after resetting everything, nothing works. Disappointing. If I could give this app ZERO stars I would. Hehe ### 1/5 — Epic fail *2025-03-25, version 7.0.240909* Trying to login again to check the new app and pwd reset does not work!!! ### 1/5 — Absolutely Tuuriiblle *2025-03-14, version 7.0.240909* This is the worst app in the history of apps. Who is the 4th grader that wrote this for you? Continuous glitching. Can’t set a location for slot searches, rather searches all Boyd’s properties. Same with offers. Won’t reset to Home casino even after numerous attempts to do so. ### 1/5 — Not user friendly *2025-02-02, version 7.0.240909* Terrible app and website when trying to book a room. Not user friendly at all. ### 1/5 — Bad app *2025-02-01, version 7.0.240909* Don’t use this app if you are wanting to print the win/loss statement. They don’t have a print option, or a logoff button. ### 1/5 — App crashes *2025-01-24, version 7.0.240909* When trying to do forgot password and entering birthday…. Useless ### 1/5 — You are a casino, do better. *2025-01-23* Have any of your developers tried using all the features of the app? You yry to do a password reset on you mobile phone and there is no button to submit. Then the password reset link confirmation screen you can’t close. I close the screen and reopen the app and the screen is still there. I had to uninstall the app and reinstall it just to clear the screen. You brought in 961 million dollars in revenue in the 3rd quarter alone. Spend some money on developers so you have a working app. This is unacceptable with an organization as large as yours. ## Most critical reviews (10 lowest-rated) ### 1/5 — Slow *2026-06-03, version 7.0.240909* This app needs a major update. It lags and is very slow. The layout and booking is easy but it’s just slow. ### 1/5 — Horrible from opening it up *2026-04-15, version 7.0.240909* Took 10 minutes just to find the “perfect” obscure angle for the selfie and then I was caught in an endless loop of “submit proper documents” when everything was present. Nothing stating what/if anything was missing. Never managed to create an account. ### 1/5 — Horrible *2026-03-24, version 7.0.240909* This app is horrible ### 1/5 — Unstable inconsistent app *2026-02-15* Compared to other apps in Las Vegas, this one is amongst the worst. The login information is never consistent and it logged me out of my account one year ago during the time I was trying to retrieve a bonus that I had won. No one was available to help me log in or remedy the bug, I lost the promo opportunity, so I stopped gambling at Boyd properties. My son wants me to try again so..: **Developer response:** We're sorry to hear about your negative experience with our app and understand how frustrating it can be when the app doesn’t function as expected. We'd like to help resolve these issues for you. Please contact us at rewards.boydgaming.com/mobile-app-contact-us so we can assist you. ### 1/5 — Nothing appears *2026-01-31, version 7.0.240909* I click the app to log on nothing shows up. It is only a white screen with a not to please specify username. Then you click ok and back to a white screen. There is nothing to show I am trying to log on. I’m new to this app but it seems like nothing works. Improvements need to be done for anyone to use it. ### 1/5 — Horrible App *2026-01-29, version 7.0.240909* This app really sucks, frustrating to use if it works. Exceedingly slow and hardly tells what you want to find. ### 1/5 — Doesn’t work *2026-01-14, version 7.0.240909* Crashes as soon as it opens ### 1/5 — The app is no longer functional *2026-01-06, version 7.0.240909* You can no longer log into this app from IOS devices as of 6 Jan 2026. ### 1/5 — Please please make this app better *2025-11-23* I am a huge Boyd fan. Onyx level, & I talk their locations up all the time to everyone I know. But I’m frustrated with this app. I click on something, nothing happens for 10-30 seconds. I try to scroll, I wait 10-30 seconds. I wonder if it registered, so I do it again, which scrolls too far 35 seconds later. It just doesn’t work. I love the website, and I can tell by the layout that this app has a ton of potential. But it’s been over a year since this new format was released, and even though I have the newest iPhone Pro and the fastest speed internet beyond what most people could have, it takes me more than a minute just to select a location. No spinning wheel to let me know the app even registered my request. At least with a spinning wheel I know it’s thinking. I spend 5 minutes on this app, get nowhere, and head to the website. So if this is never going to be improved, or if it’s just the iPhone experience that is bad, I’ll officially delete the app and stick with the highly superior website. But I’d love for the app to work, because that’s how I interact with all of the other big casino names (that I don’t like nearly as much as Boyd). ### 1/5 — Worst Customer Service *2025-09-21* I would rather give zero stars. For the past two weeks plus the rewards points have not been updated to my account even though play has continued. When I reach out I've gotten zero response from Boyd itself and when I reach out to stardust the platform I play on they just keep saying we are aware of issue and for me to be patient. Unreal 2 plus weeks with no update or resolution unless I reach out to be told the same thing. Word of advice if you are having a major issue be proactive, it will go a long with your customers and their trust. If this was the other way around you would suspend my account immediately with no question. Do better. ## Most praised reviews (10 highest-rated) ### 5/5 — Now it’s better *2025-06-23* I read a review that said, you’re a casino, do better. Guess what? They have done better. Now with this cashless thing going on, it’s awesome. To all of you who trashes Boyd Rewards: With a few bug fixes, this is going to one of the best ones around. **Developer response:** Thank you for your review! We appreciate the feedback. ### 5/5 — Great, easy, app! *2024-06-13, version 7.0.240308* Love the new design, super user friendly compared to other apps on the strip. ### 5/5 — Doesn’t work half the time *2023-12-06* Why upgrade your app when it isn’t fully functional? You can’t see your itineraries. I want to see rooms booked etc. Half the time I can’t book a room through the app because that page won’t load and have to go to a website to book. Looking at your comps available at certain casinos is a pain. You can do better. **Developer response:** We appreciate your feedback on the recent upgrade and the issues you've encountered with viewing itineraries and booking rooms. Your input is essential for us to identify and address these problems. We're committed to enhancing the app's functionality and user experience. For immediate assistance with bookings or viewing comps, please contact us at rewards.boydgaming.com/mobile-app-contact-us. ### 5/5 — Deleted App, reinstalled it, now it works *2023-11-15* I was having issues logging in after the updated app appeared on my iPhone. As a last resort, I deleted the app from my iPhone and then downloaded it from the App Store. My login & password now work and I am in! 😃 The new app looks and works great! **Developer response:** Thank you for sharing your experience and solution! We're glad to hear that deleting and redownloading the app resolved your login issues, and you're now able to enjoy the new app. We appreciate your patience and are thrilled to hear positive feedback about the app's look and functionality. Enjoy your experience with us! ### 5/5 — Nice app! *2023-11-10* I’m not sure what all the complaints are about. The app did require me to change my email because I was using my spouses email and it requires you to have a unique email account. After I change that, everything works great. The app looks great, and it provides more functionality. Thank you! ### 5/5 — Sam's Town *2016-08-07, version 2.9* Really enjoy using my app. It keeps me up to date on my points and I can see all the current events going on. It's really easy to book a room thru since you are using vouchers and whatnot. Thank you Joe Price ### 5/5 — Sams Town *2016-05-20* Excellent app easy to use no problems ### 5/5 — "Worth" It County *2015-12-04, version 2.9* B-Connected has given me more then the slots themselves. Free hotel rooms, free Buffett and believe it or not I seem to win more cash off their free slot dollars then I do when I play with my own cash!!! It's been "WORTH" it to me so far to be a member ;-) ### 5/5 — Blue Chip *2015-01-23, version 2.9* The property at Blue Chip Hotel And Casino are Second to none. The VIP staff are somes fine people who make sure your stay is everything that you expect. Mike Breaky and staff: Timmy, Andy, Mo, and Joe, and Marva are why we keep coming back. Thanks to all the above VIP staff and also the others. Tony and Susie Eulo, Wisconsin ### 5/5 — LoVe the App @ Sams Town Casino in Louisiana!¡! *2015-01-01, version 2.9* This App makes everything so much easier to find... You can check out the calendar, see promotions, & then book a room right there using your offers for your exciting stay!¡! It's AwEsOmE!¡!😜 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*