# bp pulse — user reviews > 104 indexed App Store user reviews of bp pulse by BP p.l.c., rated 4.51/5 from 17,122 ratings. - Source: https://appshunter.io/ios/app/bp-pulse/id1515768723/reviews - App overview in markdown: https://appshunter.io/ios/app/bp-pulse/id1515768723.md ## Newest reviews (20 of 104) ### 3/5 — Apple wallet *2026-08-25, version 4.25.0* Why can’t i add the bp puld card to apple wallet? Costa, tesco, nandos, banks etc all do it can’t bebthat hard save us from carrying in wallet please ### 2/5 — Account login *2026-08-23, version 4.24.0* Existing Phone number and email address won’t work together. Says I have an account with existing email already. Won’t give me the option to login to account with existing email. Stuffing around attempting. Try to add credit card to new account. Credit card won’t add to account with unclear issue. Stupid app…I just want to charge my car ### 2/5 — App not working *2026-08-04, version 4.23.0* I have been trying to use the app for over 2 months now and it is just bugging out I had £20 free credits but can’t look to see if there is any left ### 4/5 — Apple wallet card *2026-07-28, version 4.23.0* App is better overall just one request please. Why can’t i add the physical card to my wallet like i do with my bmw key or costa coffee and so on ### 1/5 — Useless *2026-07-19, version 4.22.1* This app is hopeless. It doesn’t remember you. Won’t let you log in won’t let you charge complete waste of time. So frustrating ### 1/5 — Full of dread *2026-07-19, version 4.22.1* I get filled with dread when I see a charging station is BP Pulse. The process of starting a charge is absurdly over-complicated - when it even works. ### 1/5 — Stay away will not be using any more EVO CHARGERS ARE BETTER *2026-07-15, version 4.22.0* Absolutely joke when to charge my car took 60 pending of my account didn’t charge the car an still no money back into my account been on phone twice with them took the money pending on the 8th at 6.30 pm an now the 12th an still no money back in my account I will not be using them again an making sure that anyone asks were to charge they will be told stay away from them now I need to get bank to look into it ### 3/5 — Glitchy *2026-07-14, version 4.22.0* This app was great until the last couple of weeks until it started getting really glitchy like it’s trying to reload constantly. Now unusable - have tried deleting and downloading several times ### 1/5 — NEW APP UPDATE ISSUE - 14 July 2026 *2026-07-14, version 4.22.0* This app has not worked for months now. It’s stuck in map boot loop and since the NEW update today. Still No Change. I have contacted Customer Services 3 Times Now even last night I can’t change payment details or cancel my subscription please sort this out your taking my money and I can’t cancel or change details this is not right. ### 1/5 — App stuck in loop *2026-07-14, version 4.21.1* As others have mentioned, the app is completely unusable; it gets stuck trying to locate and continuously loops between zooming in and refreshing. Restarting the phone or reinstalling the app hasn't resolved the issue. ### 1/5 — Crashes constantly *2026-07-11, version 4.21.1* First time attempting to use this app and bp pulse chargers. The app is stuck trying to locate my location, it flashes the map then a blank white screen in rapid succession. I’m unable to do anything! I’ve uninstalled and reinstalled several times, it still does the same thing constantly. Absolute waste of time!!!! ### 1/5 — App doesn’t loan *2026-07-10, version 4.21.1* App cant load it keeps flashing and map zooming in and out over and over again ### 1/5 — App does not work *2026-07-09, version 4.21.1* The app simply doesn’t work. Installed and deleted, restarted phone. It’s just stuck in a glitch every time refreshing the map constantly. Awful ### 1/5 — Fault *2026-07-06, version 4.21.1* App just won’t load, screen tried to load the map but gets stuck in an infinite loop. This is STILL happening, the app just won’t load correctly. I tried removing and reinstalling it, I even reset the phone. It has been given permission to access my location when using the app but after that it is stuck in an infinite loop of trying to load a map then closes and starts again. Seriously I am a Motability customer who can’t have a home charger installed so they provide me with a subscription to a service I can’t use! ### 1/5 — Buggy *2026-06-29, version 4.21.1* Despite it verifying my mobile and my email address by code, it still requires me to add another email address and this times out. How useless. Developers need improve ### 1/5 — Unusable *2026-06-22, version 4.21.1* You can’t add new payment methods, or verify existing ones. Add the details, goes to the 3D secure verification page, open banking app to verify (without closing Pulse app) … and the Pulse app has gone back to the homepage … no verification … guess I won’t charge my car then? ### 1/5 — Rubbish app *2026-06-20, version 4.21.0* Totally rubbish app. I went through the whole process of setting up the app. Everything was confirmed as it should be and then the app completely froze up. Couldn’t do a thing with it. So I am terribly sorry BP Pulse but it is an instant deletion from my handset. I’ll stick with Lidl and my home for my charging ### 1/5 — Unusable *2026-06-13, version 4.20.0* First time trying to use the app - I have a membership through my electricity supplier which gives a decent discount. When I launched the app (iPhone 13 pro) it just continuously cycles through the map and the resets. 100% repeatable on my phone, even after delete and reinstalling. I find it hard to believe this was tested on a range of devices before release. In the end I gave up and paid by card - losing the discount I’m entitled to. For an app which is supposed to be used as a form of payment, this is really not acceptable. I’ll be getting a card as this isn’t something to rely on. ### 1/5 — Awful app *2026-06-11, version 4.20.0* never works properly, always expensive, always in areas with no signal, app is awful to use, 2\10 ### 1/5 — Can’t register stuck verify email for 2nd time *2026-06-10, version 4.20.0* Phone, email, passkey then email verify again and get stuck there tried three time :( ## Most critical reviews (10 lowest-rated) ### 1/5 — Expensive vs Tesla *2026-08-29, version 4.25.0* The charging is expensive almost like don’t wanna switch to electric ### 1/5 — I'd give it -1 stars if I could *2026-08-29, version 4.25.0* Worst ever charging experience by a long, long distance. The headline on the app listing says "Get energy effortlessly..." Here's my experience. Effortless? I'll let you be the judge of that? Get energy? Absolutely not. All its done is drain my energy and my bank account. Charger doesn't accept contactless. Took ages to set up my account. No support for Apple Pay. Had to use my own charging cable. Then BP took a hold of £60 - yes £60 - of my money. Who knows how long until they release that hold... Then it failed to start charging. Retried several times without success. Oh and I'd already paid £4.50 to park my car... Absolute disgrace. Let's see what BP's profits look like this year in return for providing this service... I'll go do my shopping and then drive to the Tesla charging station a couple of miles away. 1 tap, £20 hold, and a whole lot cheaper per kWh. ### 1/5 — Impossible to login *2026-08-21, version 4.24.0* It is impossible to log into this app. Once the credentials are entered, it accepts them but takes you back to the login page. Raised the issue with support a few days ago and a ticket was raised but have heard nothing further. ### 1/5 — Bad *2026-08-07, version 4.23.0* App just freezes on the “customise bp pulse app” page. None of the entry boxes, check boxes or button do anything ### 1/5 — Terrible chargers terrible customer services *2026-08-06, version 4.23.0* Avoid. Billed three times by Octopus for failed charging sessions. Contacted BP support who told me to just use credit card. Tried to charge again and charger did not work but still took £20. Octopus returned their charges after 3 days automatically. Still waiting for BP to, has now processed as a charge despite charging session and no receipt of transaction and no customer support via telephone, only email but they advise try and get your bank to organise a refund as we cannot seem to trace the transaction. ### 1/5 — Completely unfit for purpose *2026-08-04, version 4.23.0* Simply doesn’t work on any level. Aside from looking like a student project (from the year before they learn about “user journeys”) the app is incapable of setting up an account (despite requiring ALL your personal details - it just gets randomly stuck and won’t take any inputs) and worse - it also can’t manage to start a charge, which is the apps only and entire purpose. Also you can’t pay using apple pay. Needs redesigning again from the ground up or, ideally, all BP chargers replaced by competitors ### 1/5 — App is broken *2026-08-02, version 4.23.0* I have reported this to BP and got no response. I can’t log into the app as it seems to be stuck on some form of start up loop so I can’t even register. I’m a disabled driver and have a mobility subscription to BP which I’m unable to use. A company the size of BP should be able to sort out a simple looping problem on the app, no deleting and re down loading doesn’t fix it, neither does rebooting the phone. BP get this sorted please and stop ignoring customer emails ### 1/5 — Not working. *2026-07-27, version 4.22.1* Tried to get it to work and then just got in a frozen loop going back and forth on map. Using latest iOS on new iPhone. ### 1/5 — Unreal *2026-07-21, version 4.22.1* I have tried with no success 4 times to set this app up it verifies my mobile number then verifies my email then sets up using my face recognition. All great you might think, then says one more step enter your email address I did this then it says link to verify and then freezes. Question do you want people you use this app or not. ### 1/5 — App glitching *2026-07-20, version 4.22.1* Hi, having issues with the map loading, it’s trying to load every second, uninstalled and reinstalled but still same, think it’s a problem with location ,contacted support but no answer ## Most praised reviews (10 highest-rated) ### 5/5 — First time user *2026-04-02, version 4.17.0* Super easy - would recommend ### 5/5 — Really useful app *2026-04-01, version 4.17.0* All worked a treat once I got to the charger. Directions aren’t obvious, it’s a small rhombus with an arrow in next to the name. ### 5/5 — Straight forward *2026-03-17, version 4.16.0* Ideal when away from home & unable to use home charger prices are a little high but not to bad every now & then ### 5/5 — Excellent Service *2026-03-05, version 4.15.0* Easy to use ### 5/5 — Super fast and easy *2026-02-03, version 4.15.0* Very fast charging and great charging experience. Thanks bp pulse! ### 5/5 — Add features *2026-01-28, version 4.15.0* Would nice if you could add simple things like we could see the percentage how much the Battery rather then walking all the time to the machine and check like any others GRIDSERVE, ESB… simple to use and friendly ### 5/5 — Ev charging *2026-01-14, version 4.14.2* First time charging at ev station this was an eye opener but really good got 30 mins and 25 percentage battery in that time ### 5/5 — Smooth service! *2025-12-11, version 4.14.1* All just works as expected! ### 5/5 — Great Charge *2025-11-14, version 4.13.0* Wonderfully smooth experience, elections flowed as expected and car reached a reasonable charge, setting me up for a pleasant ride home. ### 5/5 — Happy customer *2021-11-09* Never had issues other than waiting for my membership card for 4 weeks now but that not an issue as soon as I call the customer service number I’ve never had to wait more than couple minutes to be answered and they always connected me from there end with no issues at all otherwise if I have they have sorted it out very promptly. I have no complaints with the service or customer service side of things at all. Amazed how things have been and how quickly and efficiently been dealt with **Developer response:** Many thanks for your 5 stars review. I am sorry it took 4 weeks to get your membership activated and wish you happy and safe driving! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*