# bp pulse — user reviews > 59 indexed App Store user reviews of bp pulse by BP Australia Pty Ltd, rated 3.96/5 from 338 ratings. - Source: https://appshunter.io/ios/app/bp-pulse/id1637565003/reviews - App overview in markdown: https://appshunter.io/ios/app/bp-pulse/id1637565003.md ## Newest reviews (18 of 59) ### 3/5 — BYD Atto 3 2026 *2026-06-01, version 5.0.2* The app needs urgent attention!! Charging doesn’t start, I had to call the customer care and they remotely started charging!! The app doesn’t show me a stop option, again call the customer care and they remotely stopped charging!! ### 4/5 — More super fast charges needed *2026-05-21, version 5.0.2* I’m at Murulan. Only one Tesla and one non-Tesla charger at 75 kw. I had just recharged in Sydney at 350 kw in 11 minutes. Please install more super fast chargers especially on the highways. ### 3/5 — Need to automate tax invoice *2025-11-28, version 5.0.2* The charging experience is fine, along with off peak charging rates, though need to automatically send a tax invoice rather than email a request each time. ### 2/5 — Can’t view the app without creating a log in *2025-09-12, version 4.1.2* I don’t know if I want an account yet, I’d like to look at the app and locations, but I can’t without creating an account. Clearly there used to be a guest option, but it vanishes as the app loads. ### 1/5 — Needs tap and pay *2025-08-24, version 4.1.2* Account was difficult to create and appeared to forget account. Needs tap and pay reader on charger as an option. Chargers were rated at 150kw, same as my car which was preconditioned and below 29 SoC. Could not achieve more that 75kw. Only one other car there and rectifier rated for 300 kw. Tried a different stall and got less than 70kw. ### 1/5 — laborious login... again *2025-08-24, version 4.1.2* other charging apps allow me to set up and plug in, this one requires me to type in my email address... again, with no autofill option, difficult to find the face ID or QR code features, tiny obscure icons. Far from intuitive. ### 3/5 — Logs you out too often *2025-07-13, version 4.1.2* The app works fine except it logs you out all the time. Given the app sits behind apple’s phone security it makes no sense to log it out all the time. None of the other EV apps do this and it is really annoying. ### 1/5 — The UX is horrible *2025-06-19, version 4.1.2* The user experience is frustrating. Even the slightest movement on the map triggers a full refresh, making the app nearly unusable. Honestly, doesn’t this bother your own developers? You don’t have thousands of charging stations—there are only one or two in the Melbourne South East area—so there’s no need for such heavy map reloading. Also, the UI elements look very basic, like default Bootstrap components. I’m surprised this is the design standard for an established company. The app really needs a UX and UI overhaul. ### 3/5 — Can’t register yet *2025-06-14, version 4.1.2* Tick box to sign up for marketing consent is half blocked behind the register button, so can’t opt out before registering. ### 1/5 — Global Company. Region Locked App. *2025-05-05, version 4.1.2* Good luck trying to use BP Pulse anywhere outside Australia. Stupidly short sighted corporation. ### 1/5 — Couldn’t be harder to use *2025-04-06, version 4.1.1* They want to collect as much data as possible. Didn’t take Apple Pay. ### 2/5 — bad *2025-03-21, version 4.1.1* 1. This app always auto logout,and you have to login again. 2.charging speed is always slow,because you have to share the speed with another connector 3.always have to close and reopen the app,otherwise the system doesn’t recognise paypal ### 1/5 — Horrible app *2025-03-16, version 4.1.1* Why would you make it so painful to charge? Look at the Evie app which is so much better. ### 3/5 — Problematic app! *2025-03-16, version 4.1.1* Very confusing and not straight forward when using this app. Apple Pay isn’t working when you tap on it so I had to enter in my card details manually. Also there is only one bar of Telstra mobile network which affects using the app and trying to connect to the charger. ### 1/5 — Not working *2025-03-07, version 4.1.1* Not working since update. Would be nice to drive my car… ### 1/5 — Beware *2025-03-01, version 4.0.0* Beware, they’ll put a $25 hold on your card when you enter your card details and they don’t tell you (presumably other than in the fine print) that they are doing thing, and it takes up to 48 hours to release the money. I only used $10 of charge and it took days to get my $15 remaining back. ### 1/5 — Terrible app, worse charging experience *2025-01-03, version 4.0.0* Why is anyone using the overpriced, slow charging speeds of the BP Pulse network? 60c+/kWh for a piddly 75kw station. Sitting there for an hour to charge any larger EV yet paying more than a 150kw Supercharging station pricing. The App looks like a high school tech class assignment, who might’ve got a B+. Oh and you can read the reviews of a charging station to check the status or reliability unless you create an account. I’ve written BP off as a viable charging solution forever. They’ll have to do some serious customer experience improvements if I were ever to use them again. ### 1/5 — No charge for polestar *2024-11-24, version 4.0.0* Not good for polestar as you said luck your car and sent command then plug in still doesn’t work ## Most critical reviews (10 lowest-rated) ### 1/5 — Register, re register *2026-05-26, version 5.0.2* The instructions in the station say scan this QR code and download the app. First off it gives you the wrong app. Then once I got into said wrong app then there’s the bp pulse app so download this. But first register in the bp me app, then re register in the Bp pulse app. Same details but oh no can’t communicate that. Then register a payment method just don’t select PayPal cause Tis requires you to login and verify and re verify and then it won’t accept it anyway. Do then you go with credit card…. Rinse and repeat registration and verification. So now I’m 15 minutes into my stop and still not charging. So now I’m registered and verified step two select your station but hey let’s not put in a way to scam the QR code from earlier no just zoom in on a map and get the closest one. More make sure you’ve selected the correct charger correct connection and paid for it before you even take the charger out of the damn socket otherwise get ready to do it all again. Not put it in the car charger and wait for it to think about it a hot minute before actually chargers. Yeah it was a terrible experience. ### 1/5 — Not very good *2026-03-08, version 5.0.2* App constantly signs you out for “security” if you don’t use it frequently enough. App barely has any models of car listed and is terrible out of date. I still have a pending $40 charge to my credit card days after I charged even though they’ve already debited the total amount of the charge which was a quarter of that. It also did not mention this hold at any point which is questionable. ### 1/5 — There’s an error registering you’re account *2026-03-07, version 5.0.2* Why does it need a new account anyway, don’t you have bp me app already? A brand new app that doesn’t work. What’s the point ### 1/5 — Only works in Australia *2026-01-13, version 5.0.2* Despite BP and BP Pulse being a world wide brand, be warned that this app only works In Australia. Of you travel overseas there is no way to pay other than using the app, and the app doesn’t work. This is a great way to get stranded thanks to terrible app design choices. ### 1/5 — Most difficult chargers to operate *2026-01-11, version 5.0.2* Trying to charge with these is so difficult there are no QR codes on the machines. When trying to insert your card nothing happens and if you try to tap and pay it doesn’t recognise your card at all so you have to download the app and then go through the multiple of button pressing on the screen. You think this mature technology would be easy to use by now but obviously not. ### 1/5 — Dark mode icon *2025-12-21, version 5.0.2* Dark mode icon please!!! ### 1/5 — Avoid if less than $50 *2025-10-08, version 4.1.2* My wife and kids tried to use this app to put $10 charge in the car to get home. The app refused to accept the card because the balance was too low, it wanted to reserve $50. My wife and kids were stranded in a highway at night with not enough charge to get to another charge point. Contacted their emergency number and the message was basically “too bad, so sad, next time have more money in the account” utterly disgusted by this response! ### 1/5 — These BP apps are revolting *2025-10-01, version 4.1.2* This app and the bpme are shockers, why am I always having to login. If someone takes my phone I have bigger problems than someone using my bp pulse app to charge a car. Also why do I need multiple accounts to use bp rewards, bp pulse, etc. I can’t change the phone number on my bp rewards because it is registered on bp pulse. Time to go through your technology division with a big broom ### 1/5 — Not Take Payment *2025-09-29, version 4.1.2* App did not work using Apple Pay ### 1/5 — Will not let me login *2025-09-02, version 4.1.2* A terrible app that will not let me login. Support is useless ## Most praised reviews (10 highest-rated) ### 5/5 — The App works but there aren’t many chargers *2025-04-08, version 4.1.1* The app didn’t take long to work out though there were a couple of stumbles. What is more of a problem is the lack of chargers and the servos I frequent. Luckily BP doesn’t seem to be that popular so it’s not been too much of a problem so far. ### 5/5 — My favourite place to charge ! *2025-03-09, version 4.1.1* I always come to the BP near the peach tree hotel because it’s super fast and really close to my house plus there is always an available charger and I have never had a problem here ever! I would recommend charging you EV here ! And day or time of the week! ### 5/5 — Asquith BP *2024-01-11, version 3.17* Charge at Asquith near my work. Good machine, fast, usually sits at about 65 kWh but has been as low as 50 at times. App is easy to use after initial set up. All in all good result. ### 5/5 — Easy app to use. *2024-01-01, version 3.16.3* Easy app to use. ### 5/5 — Great facility *2023-12-27, version 3.16.3* Nice spot to charge my EV. Thanks. ### 5/5 — Super easy to use app *2023-10-19* User friendly, can save favourite charge sites, displays if available, and shows kw pricing. Have used 3 or 4 times and haven’t run into an issue yet. ### 5/5 — Easy access *2023-09-06* The super fast chargers have very heavy power leads. These are out of control in weight - an elderly person would never be able to use these if you needed to pull them to the opposite side of the car. Pity there is no shelter over the chargers for hot days or when it’s raining ! ### 5/5 — James T *2023-07-02* Convenient location but not under cover system worked perfectly ### 5/5 — Great so far *2023-05-25* I’ve only used it at the one station a few times so far but has worked without any issues, is quick to update availability of charging stations too ### 5/5 — Convenient location *2023-05-11* Two plug options, quick and convenient location. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*