# BPI App — user reviews

> 106 indexed App Store user reviews of BPI App by Banco BPI, S.A., rated 3.74/5 from 101 ratings.

- Source: https://appshunter.io/ios/app/bpi-app/id1129271305/reviews
- App overview in markdown: https://appshunter.io/ios/app/bpi-app/id1129271305.md
- Rating breakdown: 5★ 20 · 4★ 5 · 3★ 3 · 2★ 3 · 1★ 22

## What do users think of BPI App?

Overall sentiment: negative

**Pros**

- 👍 Good bank overall
- 👍 Good customer service
- 👍 App is complete
- 👍 Works well abroad
- 👍 Good for managing finances

**Cons**

- 🐛 App frequently crashes
- 🐛 App does not open
- 🐛 Connection errors
- 🐛 Slow login and navigation
- 🐛 Outdated UI
- 🐛 Inconsistent English translation
- 🐛 Poor user experience
- 🐛 Unreliable app
- 🐛 Transaction details are insufficient
- 🐛 Customer service is unhelpful
- 🐛 Frequent outages
- 🐛 App is not user-friendly
- 🐛 Security concerns with login
- 🐛 Inability to perform basic functions
- 🐛 App is not native
- 🐛 White screen issue
- 🐛 Not optimized for iPad
- 🐛 No French language option
- 🐛 No German language option
- 🐛 No Spanish language option
- 🐛 Blocking users abroad
- 🐛 Difficult to use for foreigners
- 🐛 Lacks essential features
- 🐛 Unprofessional
- 🐛 Incompetent bank
- 🐛 Amateurish app
- 🐛 Unreliable updates
- 🐛 Limited functionality
- 🐛 Problematic for users outside Portugal
- 🐛 Difficult to get support
- 🐛 Poor communication
- 🐛 Security issues with VPN
- 🐛 Transaction descriptions not visible/searchable
- 🐛 Access restricted without reason
- 🐛 Cannot access contacts for payments
- 🐛 Login is slow
- 🐛 Searching is counterintuitive
- 🐛 Transaction information is minimal
- 🐛 App requires Portuguese number and language to contact support
- 🐛 App is not mobile-friendly website
- 🐛 App crashes during simple procedures
- 🐛 UI is outdated
- 🐛 Navigation is not intuitive
- 🐛 App stops functioning
- 🐛 App won't download
- 🐛 No credit card offers for loyal customers
- 🐛 Outdated and slow app
- 🐛 App is a shame
- 🐛 App is a disaster
- 🐛 App is useless
- 🐛 App is totally useless as a contact method
- 🐛 App is perfectly coherent with the incompetence of this Bank
- 🐛 Constant connection errors
- 🐛 Kicked out of the app
- 🐛 Still exactly the same after update
- 🐛 Financial product, show some professionalism and promptly fix issues that make it unusable
- 🐛 Always something wrong with this app
- 🐛 Difficult to change something
- 🐛 Completely unreliable
- 🐛 Constant updates during business hours rendering it useless
- 🐛 Equally unreliable when it’s not updating
- 🐛 Worst bank only knows to charge money from account but staff can’t help clients in any problem
- 🐛 Never anything works 100%
- 🐛 No strategy to facilitate app service usage
- 🐛 Perfectly amateur
- 🐛 Constantly with problems
- 🐛 Possibly related to secure communication method used
- 🐛 Always failing
- 🐛 Living in England and always asking to update but never happens
- 🐛 Frustrating instability
- 🐛 Don't understand how they can't resolve stability issues in the app
- 🐛 App is not working
- 🐛 Buttons on the bottom do nothing
- 🐛 Copy foreign apps' rates and trading methods
- 🐛 Recommend Trade Republic more
- 🐛 Problem with installation on phone in Ukraine
- 🐛 Cannot install or open the BPI App
- 🐛 Much inferior
- 🐛 Never opens on the first try
- 🐛 Waits to update and takes too long
- 🐛 Very poorly made
- 🐛 Should look at competitors to make something similar
- 🐛 Could be more intuitive
- 🐛 No reply in the chat
- 🐛 App crashes in simple procedures
- 🐛 UI is outdated
- 🐛 Navigation is not intuitive
- 🐛 Unable to use this app
- 🐛 It stopped functioning
- 🐛 Tried to re download the app to fix the issue
- 🐛 The app won't download from the app store
- 🐛 Little regard for the customer
- 🐛 Haven't been offered a credit card in 5 years as a client
- 🐛 Know people without documentation or work contracts who have many advantages and nothing for me
- 🐛 Only continue because salary is received in this account, but will talk to employer to change bank
- 🐛 App is so outdated and slow
- 🐛 BPI App is a SHAME
- 🐛 Painfully slow with frequent outages
- 🐛 Takes so long to load
- 🐛 Even login is slow
- 🐛 Shows BPI Direct error message very frequently
- 🐛 Usually goes away by trying again
- 🐛 Cannot log in
- 🐛 App only lets me open account and not log in
- 🐛 Terrible app
- 🐛 How in 2025 can a bank offer such a bad app?
- 🐛 Cannot pay Via Verde in the App
- 🐛 Not even the most basic services this App offers
- 🐛 It is very bad
- 🐛 App not working for over a month
- 🐛 Cannot access my account via the app
- 🐛 Customer service channels do not resolve or identify the problem
- 🐛 Card limit
- 🐛 Have had my card for almost 2 years, pay on time and never got a better limit
- 🐛 This part is very complicated
- 🐛 App is useless
- 🐛 Never works 100%
- 🐛 Customer service is useless
- 🐛 BPI app never works
- 🐛 When it works, there's always a bug or problem
- 🐛 Cannot do anything
- 🐛 Shame that a bank like Bpi doesn't have a proper app for its clients
- 🐛 Trying to use the app abroad during non-business hours in Portugal
- 🐛 App or even the website is always down
- 🐛 Notification system should be improved
- 🐛 No notification for scheduled transfers
- 🐛 App doesn't work
- 🐛 Almost always when I try to access my account, the system gives an error
- 🐛 Embarrassing in establishments when I need to mobilize money
- 🐛 A shame
- 🐛 Why pay fees to the bank if the app doesn't work?
- 🐛 App stops working several times at night
- 🐛 Especially for accessing savings account
- 🐛 Can be very unpleasant in case of urgent need to access money
- 🐛 Gives many errors when making payments or navigating the app
- 🐛 Says it has internet failure while internet is working fine
- 🐛 Reside outside the country and received a notification to update data
- 🐛 Had to wait for the Portuguese consulate to receive me to renew citizen card
- 🐛 BPI mentioned that I will lose access to my account
- 🐛 Cannot extend time until citizen card arrives to update data
- 🐛 Will lose access to account within a week
- 🐛 Client for over 15 years
- 🐛 Bad staff behavior with customer
- 🐛 Unfriendly app for foreigners
- 🐛 English version applies to less than 50% of app content
- 🐛 Most notifications in Portuguese version don't pop up in English
- 🐛 Some parts of the app don't load in English version
- 🐛 Data validation doesn't work
- 🐛 App doesn't let me perform operations without personal data validation
- 🐛 Clicking 'validate data' does nothing
- 🐛 Link doesn't open
- 🐛 Keeps getting connection error
- 🐛 Making the app unusable
- 🐛 Nothing wrong with my internet connection or my phone
- 🐛 This is an app issue
- 🐛 Terrible manager
- 🐛 Doesn't answer calls
- 🐛 Doesn't respond to chat in the app
- 🐛 Doesn't respond to SMS
- 🐛 Doesn't respond to WhatsApp
- 🐛 No responsibility towards the client
- 🐛 Very unsatisfied
- 🐛 Not opening
- 🐛 Works every other day
- 🐛 Bad app
- 🐛 Not friendly or easy to use
- 🐛 Keeps failing
- 🐛 Cannot buy things online because the app just closes
- 🐛 Cannot approve transaction
- 🐛 Going to have to open another bank account
- 🐛 Stamp charges
- 🐛 Doubts about stamp charges
- 🐛 When can credit card limit be increased?
- 🐛 Worst bank app ever
- 🐛 Cannot even transfer money
- 🐛 What a trap!
- 🐛 App from the 90s
- 🐛 Very slow
- 🐛 Looks like something made in the 90s
- 🐛 Many tabs
- 🐛 Small font
- 🐛 Not well organized
- 🐛 Logo image is low resolution
- 🐛 App is not good
- 🐛 Developers should open accounts at Activobank to see what a good app layout is
- 🐛 It's a piece of shit
- 🐛 They don't help you with anything
- 🐛 Terrible
- 🐛 Sometimes doesn't even open
- 🐛 White screen
- 🐛 Constantly try to open the app but it goes to a white screen
- 🐛 Spoke with the bank and they said the problem is the phone
- 🐛 Tried on another phone and it's the same
- 🐛 3 days in a row of only seeing a white screen when trying to open the app
- 🐛 Still no response to email
- 🐛 App will not load
- 🐛 Only a white screen is on display
- 🐛 So frustrating
- 🐛 BPI does not have a mobile friendly website
- 🐛 Overall experience using BPI as a bank has not been pleasant
- 🐛 Application does not open
- 🐛 Presents only a white screen
- 🐛 Waited a long time and nothing changes
- 🐛 Outdated
- 🐛 5 months without update in this day and age represents a decade
- 🐛 New iOS
- 🐛 Old app
- 🐛 Always gives problems
- 🐛 Several days trying to open the app and cannot even access
- 🐛 Regret
- 🐛 Useless
- 🐛 I open it and only see a white screen
- 🐛 Cannot understand how a bank with its financial capacity allows apps like this to represent its brand
- 🐛 Don't understand how developers produce such a mess
- 🐛 App won’t open, just blank grey screen
- 🐛 Displays BPI logo then a blank grey screen
- 🐛 Can’t do anything
- 🐛 It does not work!
- 🐛 Not a native app but rather a display of web pages
- 🐛 Has not worked at all for over a week now
- 🐛 BPI, don't you want to do something?
- 🐛 We are in 2022!
- 🐛 No access to the application
- 🐛 For two weeks the App has not opened
- 🐛 The screen appears white
- 🐛 I am out of the country and need access to my account
- 🐛 To make payments and transfers
- 🐛 How do I save the new version if we don't have iOS 13 but the old one???
- 🐛 How to update the BPI application if we don't have the new iOS 13 version but just the previous one?
- 🐛 Can no longer access all services like notifications for online purchases???????
- 🐛 How to download the previous version????
- 🐛 Clicking download does nothing
- 🐛 Banking advice doesn't understand anything
- 🐛 Access code
- 🐛 Had the old version, had just a four-digit PIN to access it
- 🐛 Now on the home page it asks for numbers I don't even know
- 🐛 So I can no longer access my application
- 🐛 Useless app as I cannot understand Portuguese
- 🐛 BPI bank will not assist
- 🐛 Will need to move accounts elsewhere
- 🐛 Received the same “standard” reply sent previously with just the same grievance as expressed above
- 🐛 Very unfortunately BPI bank is no longer suitable if you are not sufficiently able to communicate in Portuguese
- 🐛 Cannot register new bank card sent to me since this has to be done in the app
- 🐛 The app is in Portuguese and I cannot understand it sufficiently
- 🐛 My local BPI bank branch have advised they cannot assist and the new bank card has to be registered in the app
- 🐛 Cannot access my funds
- 🐛 SMS with authorization code does not work
- 🐛 Tried many times to enter the app
- 🐛 Even the bank manager tried to help me, but it didn't work
- 🐛 The app does not send the authorization code to the registered cell phone
- 🐛 Does not work
- 🐛 Does not work on iPhone
- 🐛 Installed this app on 2 iPhone 13 pro max and it does not work
- 🐛 The screen turns white and the app opens any functionality
- 🐛 Not working at all
- 🐛 Have been using this app for a couple of years
- 🐛 Now not working at all
- 🐛 Deleted and reinstalled and still not working
- 🐛 English version
- 🐛 Come on BPI, it’s 2022, you can surely make an English version of the app
- 🐛 Doubt
- 🐛 Want to open a new account and would like to know which is the most recommended for daily payments and debits?
- 🐛 Also want to know about the costs this account may have
- 🐛 Doesn't open
- 🐛 When I open the app everything turns white and nothing appears
- 🐛 Cannot see
- 🐛 I am abroad and it is not working
- 🐛 Horrible
- 🐛 Does not work
- 🐛 Since the last update two weeks ago, the app does not work
- 🐛 Updated on 06.07.2022 - still not working, showing only a white screen
- 🐛 Needs improvement
- 🐛 Despite the quality and functioning within the app having progressed in recent years, it still needs improvements in terms of architecture
- 🐛 App is slow to log in
- 🐛 Has some problematic areas within the app
- 🐛 Every time I open it says it's updating
- 🐛 Blocks me for entering with a VPN
- 🐛 Accesses if I enter with a VPN (security reasons they say)
- 🐛 If I try to navigate fast and the system makes too many requests, it also blocks me
- 🐛 Have to call support to unlock
- 🐛 This last update, I cannot log in to the app
- 🐛 Maybe invest in a native app with better architecture to avoid these problems
- 🐛 English language not available
- 🐛 Only Portuguese language…
- 🐛 Bug
- 🐛 There is a bug preventing payment to the state!!!
- 🐛 Please fix it, you are preventing payments with this error: pay remains grayed out and unusable
- 🐛 Update
- 🐛 I have been trying to open the App for two days
- 🐛 Already did the update and nothing… horrible
- 🐛 Have to make payments and my hands are tied!!
- 🐛 Very well made app, needs English language option
- 🐛 The app is easy to use and very user friendly
- 🐛 Very easy to manage finances and reporting
- 🐛 My only advice to improve the app further would be to add English language as the option
- 🐛 I do not know Portuguese too well and as such am struggling to use it
- 🐛 However, I have assets and liabilities in Portugal and as such need to make sure I am on top of the finances
- 🐛 Cannot make transfers
- 🐛 On iPhone 11 the transfer screen does not allow typing the confirmation code
- 🐛 Need to English as well
- 🐛 Application must English as well
- 🐛 No options in the App to contract insurance, currency exchange, investments, portability
- 🐛 Needs to increase digital services
- 🐛 Complete however not very didactic
- 🐛 Like the App, find it quite complete, with good options
- 🐛 However, I think it is not very didactic and easy to use
- 🐛 To discover the functions, you need to invest time to understand all functions and divert attention from the excessive advertisements on the main screens of the App
- 🐛 Otherwise, I feel satisfied
- 🐛 Excellent app
- 🐛 Very complete app, and works very well
- 🐛 Has warnings of your debits to be debited, information on where you spend your money and with monthly summary...
- 🐛 Recommend
- 🐛 No English version ☹️
- 🐛 Not an awful lot of good without having an English option like the laptop version
- 🐛 Don’t feel confident using it at all
- 🐛 Poor quality for a bank application
- 🐛 For those living abroad and wanting to access their account in Portugal, it becomes almost impossible
- 🐛 Especially with the Covid 19 situation
- 🐛 If you want to compete in the current market, you should invest in making simple and practical applications and of course in several languages
- 🐛 Poor App
- 🐛 This app at the very best works intermittently and is slow and sticky
- 🐛 Have had to uninstall the old app and put downloaded this new one on IOS 13.6 and it doesn’t even open
- 🐛 This is poor as without it I can’t access my Portuguese account from the UK
- 🐛 They need to sort this glitch out and get an app that actually works especially for something so important as banking
- 🐛 App rarely opens
- 🐛 How is it possible to be so limited in a time like this?
- 🐛 No point asking to send details as seen in other reviews
- 🐛 The problem persists for a long time and they have had time to rectify
- 🐛 Look at the Apps of Novo Banco or CGD
- 🐛 I think I will change...
- 🐛 English
- 🐛 Please also add English language to app thanks
- 🐛 Alert alert
- 🐛 Big garbage Bank
- 🐛 No right Kontakt Mail or Cell
- 🐛 Zero customer service
- 🐛 Bad application
- 🐛 Today when trying to use the application, I had my account access blocked
- 🐛 The application closes when you enter the authorization code sent by SMS by the Bank
- 🐛 Does not work properly on Apple phones
- 🐛 My phone is new and updated
- 🐛 This application needs to be corrected
- 🐛 Do not recommend the use
- 🐛 Too bad
- 🐛 It would also be good to have the application in French
- 🐛 Always the same, English translation grrrrr
- 🐛 The app rarely opens!
- 🐛 The new app, which was supposed to be much better, rarely opens
- 🐛 When it opens, it crashes on the first content selection
- 🐛 It was really a change for the worse
- 🐛 We have to depend on the website for everything
- 🐛 No longer opens since the last update :-/
- 🐛 Nothing opens it: neither PIN code, nor TouchID!
- 🐛 No longer works
- 🐛 This app was great until yesterday’s update now it doesn’t work at all
- 🐛 Have an iPhone 6 and all I get is a blank white screen, it won’t even load
- 🐛 How is this possible?
- 🐛 A bank so large that enables an app update that doesn't work
- 🐛 Can be more better if it’s in English
- 🐛 This app should be in English
- 🐛 Please do update in English version as well
- 🐛 It’s really difficult for people who don’t speak Portuguese
- 🐛 Languages
- 🐛 This app is of very limited use if you do not speak Portuguese
- 🐛 I am learning Portuguese but it is a very difficult language as the spelling and the pronunciation tend to be very different
- 🐛 iPad ?
- 🐛 There is no excuse that in the year 2019 BPI, one of the largest Portuguese banks, still has not invested in an iPad application
- 🐛 Since the iPad is a very useful tool for financial instruments, I don't see the idea of only maintaining (and with totally bad performance) a mobile application only available for phones
- 🐛 Have accounts in other international banks which have frequent maintenance of apps for both phone and tablet
- 🐛 Give 3 stars because I know BPI has the capacity to improve and has room for it
- 🐛 Hope to review in the future
- 🐛 Language’s options, please!
- 🐛 This app should be also in English!
- 🐛 What about the Erasmus students that open an account?
- 🐛 Or the other foreigners that move to Portugal?
- 🐛 Hopeless
- 🐛 Does not display on iPad, just a narrow non functioning menu on left hand side
- 🐛 Been this way for ages since redesign
- 🐛 Poor user usability & no iphone x support
- 🐛 The user experience is not great special when the app is using the main screen as a billboard!
- 🐛 No iphone X support after all this time
- 🐛 Not working
- 🐛 App was working fine but from last couple weeks on, screen's white and doesn't work beyond that
- 🐛 Nothing special
- 🐛 Was annoyed to have to install a new application when I already had the BPI App
- 🐛 Understand that there may be a very strong reason why BPI cannot simply update the old application, but I as a user have no fault in that and they don't even inform what that reason will be...
- 🐛 This application's positive aspect is only TouchID login, because otherwise you won't have any significant functionality that the other version has
- 🐛 Moreover, the entry page now bombards the user with advertising for BPI products, as if that were of any use
- 🐛 Now I have to navigate several steps to do what in the other App was two taps away
- 🐛 But it is indeed very simple to see and click on beautiful banners of fantastic insurance, request even more credit cards or even buy exclusive prestige products
- 🐛 That yes, one tap away
- 🐛 In summary, delete and continue to use the old App until it stops working, or until this one is made for the benefit of the user and not for the benefit of the bank
- 🐛 Updates
- 🐛 As a user of the old bpi app, I cannot understand why I have to download a new app, when all other companies in the world simply update existing apps to new versions
- 🐛 Now we will have to make a new registration, wait for an SMS that I will never receive because I live outside Portugal and the result is... continue to access online banking via Safari
- 🐛 If we want to be innovative, we have to start with the basics

**Commonly reported bugs**

- App crashes frequently
- App does not open
- Connection errors
- Slow login and navigation
- Outdated UI
- Inconsistent English translation
- Transaction details are insufficient
- Customer service is unhelpful
- Frequent outages
- App is not user-friendly
- Security concerns with login
- Inability to perform basic functions
- App is not native
- White screen issue
- Not optimized for iPad
- No French language option
- No German language option
- No Spanish language option
- Blocking users abroad
- Difficult to use for foreigners
- Lacks essential features
- Unprofessional
- Incompetent bank
- Amateurish app
- Unreliable updates
- Limited functionality
- Problematic for users outside Portugal
- Difficult to get support
- Poor communication
- Security issues with VPN
- Transaction descriptions not visible/searchable
- Access restricted without reason
- Cannot access contacts for payments
- Login is slow
- Searching is counterintuitive
- Transaction information is minimal
- App requires Portuguese number and language to contact support
- App is not mobile-friendly website
- App crashes during simple procedures
- UI is outdated
- Navigation is not intuitive
- App stops functioning
- App won't download
- No credit card offers for loyal customers
- Outdated and slow app
- App is a shame
- App is a disaster
- App is useless
- App is totally useless as a contact method
- App is perfectly coherent with the incompetence of this Bank
- Constant connection errors
- Kicked out of the app
- Still exactly the same after update
- Financial product, show some professionalism and promptly fix issues that make it unusable
- Always something wrong with this app
- Difficult to change something
- Completely unreliable
- Constant updates during business hours rendering it useless
- Equally unreliable when it’s not updating
- Worst bank only knows to charge money from account but staff can’t help clients in any problem
- Never anything works 100%
- No strategy to facilitate app service usage
- Perfectly amateur
- Constantly with problems
- Possibly related to secure communication method used
- Always failing
- Living in England and always asking to update but never happens
- Frustrating instability
- Don't understand how they can't resolve stability issues in the app
- App is not working
- Buttons on the bottom do nothing
- Copy foreign apps' rates and trading methods
- Recommend Trade Republic more
- Problem with installation on phone in Ukraine
- Cannot install or open the BPI App
- Much inferior
- Never opens on the first try
- Waits to update and takes too long
- Very poorly made
- Should look at competitors to make something similar
- Could be more intuitive
- No reply in the chat
- App crashes in simple procedures
- UI is outdated
- Navigation is not intuitive
- Unable to use this app
- It stopped functioning
- Tried to re download the app to fix the issue
- The app won't download from the app store
- Little regard for the customer
- Haven't been offered a credit card in 5 years as a client
- Know people without documentation or work contracts who have many advantages and nothing for me
- Only continue because salary is received in this account, but will talk to employer to change bank
- App is so outdated and slow
- BPI App is a SHAME
- Painfully slow with frequent outages
- Takes so long to load
- Even login is slow
- Shows BPI Direct error message very frequently
- Usually goes away by trying again
- Cannot log in
- App only lets me open account and not log in
- Terrible app
- How in 2025 can a bank offer such a bad app?
- Cannot pay Via Verde in the App
- Not even the most basic services this App offers
- It is very bad
- App not working for over a month
- Cannot access my account via the app
- Customer service channels do not resolve or identify the problem
- Card limit
- Have had my card for almost 2 years, pay on time and never got a better limit
- This part is very complicated
- App is useless
- Never works 100%
- Customer service is useless
- BPI app never works
- When it works, there's always a bug or problem
- Cannot do anything
- Shame that a bank like Bpi doesn't have a proper app for its clients
- Trying to use the app abroad during non-business hours in Portugal
- App or even the website is always down
- Notification system should be improved
- No notification for scheduled transfers
- App doesn't work
- Almost always when I try to access my account, the system gives an error
- Embarrassing in establishments when I need to mobilize money
- A shame
- Why pay fees to the bank if the app doesn't work?
- App stops working several times at night
- Especially for accessing savings account
- Can be very unpleasant in case of urgent need to access money
- Gives many errors when making payments or navigating the app
- Says it has internet failure while internet is working fine
- Reside outside the country and received a notification to update data
- Had to wait for the Portuguese consulate to receive me to renew citizen card
- BPI mentioned that I will lose access to my account
- Cannot extend time until citizen card arrives to update data
- Will lose access to account within a week
- Client for over 15 years
- Bad staff behavior with customer
- Unfriendly app for foreigners
- English version applies to less than 50% of app content
- Most notifications in Portuguese version don't pop up in English
- Some parts of the app don't load in English version
- Data validation doesn't work
- App doesn't let me perform operations without personal data validation
- Clicking 'validate data' does nothing
- Link doesn't open
- Keeps getting connection error
- Making the app unusable
- Nothing wrong with my internet connection or my phone
- This is an app issue
- Terrible manager
- Doesn't answer calls
- Doesn't respond to chat in the app
- Doesn't respond to SMS
- Doesn't respond to WhatsApp
- No responsibility towards the client
- Very unsatisfied
- Not opening
- Works every other day
- Bad app
- Not friendly or easy to use
- Keeps failing
- Cannot buy things online because the app just closes
- Cannot approve transaction
- Going to have to open another bank account
- Stamp charges
- Doubts about stamp charges
- When can credit card limit be increased?
- Worst bank app ever
- Cannot even transfer money
- What a trap!
- App from the 90s
- Very slow
- Looks like something made in the 90s
- Many tabs
- Small font
- Not well organized
- Logo image is low resolution
- App is not good
- Developers should open accounts at Activobank to see what a good app layout is
- It's a piece of shit
- They don't help you with anything
- Terrible
- Sometimes doesn't even open
- White screen
- Constantly try to open the app but it goes to a white screen
- Spoke with the bank and they said the problem is the phone
- Tried on another phone and it's the same
- 3 days in a row of only seeing a white screen when trying to open the app
- Still no response to email
- App will not load
- Only a white screen is on display
- So frustrating
- BPI does not have a mobile friendly website
- Overall experience using BPI as a bank has not been pleasant
- Application does not open
- Presents only a white screen
- Waited a long time and nothing changes
- Outdated
- 5 months without update in this day and age represents a decade
- New iOS
- Old app
- Always gives problems
- Several days trying to open the app and cannot even access
- Regret
- Useless
- I open it and only see a white screen
- Cannot understand how a bank with its financial capacity allows apps like this to represent its brand
- Don't understand how developers produce such a mess
- App won’t open, just blank grey screen
- Displays BPI logo then a blank grey screen
- Can’t do anything
- It does not work!
- Not a native app but rather a display of web pages
- Has not worked at all for over a week now
- BPI, don't you want to do something?
- We are in 2022!
- No access to the application
- For two weeks the App has not opened
- The screen appears white
- I am out of the country and need access to my account
- To make payments and transfers
- How do I save the new version if we don't have iOS 13 but the old one???
- How to update the BPI application if we don't have the new iOS 13 version but just the previous one?
- Can no longer access all services like notifications for online purchases???????
- How to download the previous version????
- Clicking download does nothing
- Banking advice doesn't understand anything
- Access code
- Had the old version, had just a four-digit PIN to access it
- Now on the home page it asks for numbers I don't even know
- So I can no longer access my application
- Useless app as I cannot understand Portuguese
- BPI bank will not assist
- Will need to move accounts elsewhere
- Received the same “standard” reply sent previously with just the same grievance as expressed above
- Very unfortunately BPI bank is no longer suitable if you are not sufficiently able to communicate in Portuguese
- Cannot register new bank card sent to me since this has to be done in the app
- The app is in Portuguese and I cannot understand it sufficiently
- My local BPI bank branch have advised they cannot assist and the new bank card has to be registered in the app
- Cannot access my funds
- SMS with authorization code does not work
- Tried many times to enter the app
- Even the bank manager tried to help me, but it didn't work
- The app does not send the authorization code to the registered cell phone
- Does not work
- Does not work on iPhone
- Installed this app on 2 iPhone 13 pro max and it does not work
- The screen turns white and the app opens any functionality
- Not working at all
- Have been using this app for a couple of years
- Now not working at all
- Deleted and reinstalled and still not working
- English version
- Come on BPI, it’s 2022, you can surely make an English version of the app
- Doubt
- Want to open a new account and would like to know which is the most recommended for daily payments and debits?
- Also want to know about the costs this account may have
- Doesn't open
- When I open the app everything turns white and nothing appears
- Cannot see
- I am abroad and it is not working
- Horrible
- Since the last update two weeks ago, the app does not work
- Updated on 06.07.2022 - still not working, showing only a white screen
- Needs improvement
- Despite the quality and functioning within the app having progressed in recent years, it still needs improvements in terms of architecture
- App is slow to log in
- Has some problematic areas within the app
- Every time I open it says it's updating
- Blocks me for entering with a VPN
- Accesses if I enter with a VPN (security reasons they say)
- If I try to navigate fast and the system makes too many requests, it also blocks me
- Have to call support to unlock
- This last update, I cannot log in to the app
- Maybe invest in a native app with better architecture to avoid these problems
- English language not available
- Only Portuguese language…
- Bug
- There is a bug preventing payment to the state!!!
- Please fix it, you are preventing payments with this error: pay remains grayed out and unusable
- Update
- I have been trying to open the App for two days
- Already did the update and nothing… horrible
- Have to make payments and my hands are tied!!
- Very well made app, needs English language option
- The app is easy to use and very user friendly
- Very easy to manage finances and reporting
- My only advice to improve the app further would be to add English language as the option
- I do not know Portuguese too well and as such am struggling to use it
- However, I have assets and liabilities in Portugal and as such need to make sure I am on top of the finances
- Cannot make transfers
- On iPhone 11 the transfer screen does not allow typing the confirmation code
- Need to English as well
- Application must English as well
- No options in the App to contract insurance, currency exchange, investments, portability
- Needs to increase digital services
- Complete however not very didactic
- Like the App, find it quite complete, with good options
- However, I think it is not very didactic and easy to use
- To discover the functions, you need to invest time to understand all functions and divert attention from the excessive advertisements on the main screens of the App
- Otherwise, I feel satisfied
- Excellent app
- Very complete app, and works very well
- Has warnings of your debits to be debited, information on where you spend your money and with monthly summary...
- Recommend
- No English version ☹️
- Not an awful lot of good without having an English option like the laptop version
- Don’t feel confident using it at all
- Poor quality for a bank application
- For those living abroad and wanting to access their account in Portugal, it becomes almost impossible
- Especially with the Covid 19 situation
- If you want to compete in the current market, you should invest in making simple and practical applications and of course in several languages
- Poor App
- This app at the very best works intermittently and is slow and sticky
- Have had to uninstall the old app and put downloaded this new one on IOS 13.6 and it doesn’t even open
- This is poor as without it I can’t access my Portuguese account from the UK
- They need to sort this glitch out and get an app that actually works especially for something so important as banking
- App rarely opens
- How is it possible to be so limited in a time like this?
- No point asking to send details as seen in other reviews
- The problem persists for a long time and they have had time to rectify
- Look at the Apps of Novo Banco or CGD
- I think I will change...
- English
- Please also add English language to app thanks
- Alert alert
- Big garbage Bank
- No right Kontakt Mail or Cell
- Zero customer service
- Bad application
- Today when trying to use the application, I had my account access blocked
- The application closes when you enter the authorization code sent by SMS by the Bank
- Does not work properly on Apple phones
- My phone is new and updated
- This application needs to be corrected
- Do not recommend the use
- Too bad
- It would also be good to have the application in French
- Always the same, English translation grrrrr
- The app rarely opens!
- The new app, which was supposed to be much better, rarely opens
- When it opens, it crashes on the first content selection
- It was really a change for the worse
- We have to depend on the website for everything
- No longer opens since the last update :-/
- Nothing opens it: neither PIN code, nor TouchID!
- No longer works
- This app was great until yesterday’s update now it doesn’t work at all
- Have an iPhone 6 and all I get is a blank white screen, it won’t even load
- How is this possible?
- A bank so large that enables an app update that doesn't work
- Can be more better if it’s in English
- This app should be in English
- Please do update in English version as well
- It’s really difficult for people who don’t speak Portuguese
- Languages
- This app is of very limited use if you do not speak Portuguese
- I am learning Portuguese but it is a very difficult language as the spelling and the pronunciation tend to be very different
- iPad ?
- There is no excuse that in the year 2019 BPI, one of the largest Portuguese banks, still has not invested in an iPad application
- Since the iPad is a very useful tool for financial instruments, I don't see the idea of only maintaining (and with totally bad performance) a mobile application only available for phones
- Have accounts in other international banks which have frequent maintenance of apps for both phone and tablet
- Give 3 stars because I know BPI has the capacity to improve and has room for it
- Hope to review in the future
- Language’s options, please!
- This app should be also in English!
- What about the Erasmus students that open an account?
- Or the other foreigners that move to Portugal?
- Hopeless
- Does not display on iPad, just a narrow non functioning menu on left hand side
- Been this way for ages since redesign
- Poor user usability & no iphone x support
- The user experience is not great special when the app is using the main screen as a billboard!
- No iphone X support after all this time
- Not working
- App was working fine but from last couple weeks on, screen's white and doesn't work beyond that
- Nothing special
- Was annoyed to have to install a new application when I already had the BPI App
- Understand that there may be a very strong reason why BPI cannot simply update the old application, but I as a user have no fault in that and they don't even inform what that reason will be...
- This application's positive aspect is only TouchID login, because otherwise you won't have any significant functionality that the other version has
- Moreover, the entry page now bombards the user with advertising for BPI products, as if that were of any use
- Now I have to navigate several steps to do what in the other App was two taps away
- But it is indeed very simple to see and click on beautiful banners of fantastic insurance, request even more credit cards or even buy exclusive prestige products
- That yes, one tap away
- In summary, delete and continue to use the old App until it stops working, or until this one is made for the benefit of the user and not for the benefit of the bank
- Updates
- As a user of the old bpi app, I cannot understand why I have to download a new app, when all other companies in the world simply update existing apps to new versions
- Now we will have to make a new registration, wait for an SMS that I will never receive because I live outside Portugal and the result is... continue to access online banking via Safari
- If we want to be innovative, we have to start with the basics

**Most requested features**

- Add English language option
- Improve transaction details
- Make app more intuitive
- Add dark mode
- Improve search functionality
- Make app more didactic
- Add French language option
- Add German language option
- Add Spanish language option
- Improve notification system
- Invest in an iPad application
- Improve app architecture
- Develop a native app
- Add more digital services (insurance, currency exchange, investments, portability)

## Newest reviews (17 of 106)

### 3/5 — App English Translation

*2026-05-30, version 17.50.2*

If you have the English version which is fine at the front end but if you want to go further the page then appear in Portuguese,which defeats the object

### 2/5 — Problems

*2025-10-14, version 16.4.1*

All the time there is something wrong with this app and it’s difficult to change something.

### 2/5 — Instabilidade frustrante

*2025-06-29, version 15.9*

Nao da para perceber como não conseguem resolver os problemas de estabilidade na app

### 1/5 — Baixem as táticas de negociação nos mercado a de valores .

*2025-06-01, version 15.7.4*

se querem que os clientes negoceiem nos mercados de valores,  copiem as taxas e forma como negoceiam as apps estrangeiras . Recomendo mais a Trade republic.

### 1/5 — Problema com instalação no telefone em Ukraine

*2025-04-09, version 14.304.1*

Não consigo instalar ou abrir o BPI App

### 1/5 — Muito inferior

*2025-03-27, version 14.304.1*

Nunca abre a primeira tentativa.
Fica aguardar a atualizar e demora muito.
Muito mal feito.
Deviam ver os concorrentes para fazer algo parecido.

### 2/5 — Not good

*2025-03-14, version 14.304.1*

No reply in the chat, app crashes in simple procedures

### 1/5 — Péssima experiência

*2025-02-26, version 14.304.1*

UI ultrapassada sem
Navegação intuitiva

### 2/5 — Not working

*2025-02-26, version 14.304.1*

Unable to use this app. It stopped functioning so i tried to re download the app to fix the issue. The app wont download from the app store.

### 1/5 — Pouco caso

*2025-02-22, version 14.304.1*

Já sou cliente do banco a 5 anos, nunca me ofereceram um cartão de crédito, conheço outras pessoas que não tem documentação e nem contrato de trabalho e tem várias vantagens e para mim nada, só continuo porque recebo meu ordenado nessa conta, mas vou conversar com meu patrão para trocar de banco!

### 1/5 — Péssima App

*2025-02-18, version 14.304.1*

Como pode um banco oferecer um app tão outdated e lento aos clientes? BPI App é uma VERGONHA.

### 2/5 — Painfully slow with frequent outages

*2025-02-16, version 14.304.1*

App takes so long to load whenever you try to navigate around and even login. Also shows the BPI Direct error message very frequently which will usually go away by trying again.

### 1/5 — Nao consigo fazer login

*2025-01-23, version 14.220*

A app so me deixa abrir conta e não me deixa fazer login…

### 1/5 — Não funciona

*2025-01-19, version 14.220*

Aplicativo péssimo, como em pleno 2025 um banco possa oferecer um aplicativo tão ruim?

### 1/5 — Não se pode pagar a Via Verde na App

*2024-12-20, version 14.220*

Nem os serviços mais básicos esta App oferece! É muito má

### 1/5 — Erro app

*2024-11-28, version 14.212*

App não funciona a mais de um mês não consigo acessar minha conta pelo app e os canais de atendimento não resolvem e não identificam o problema

### 4/5 — Atendimento

*2024-11-10, version 14.212*

Bom atendimento

## Most critical reviews (10 lowest-rated)

### 1/5 — I cannot believe how bad the app is

*2026-07-15, version 18.0.7*

I never have left the comment on App Store but i really want to share. I have been BPI customer for over 16 years and they simply blocked me just because I traveled to another country and tried to login? And there is only one way to contact by phone but I need to have my Portuguese number and speak Portuguese which I donot at this moment. Horrible experience with BPI such a shame to be the customer for so many years. 

Additional information: if you read the response from BPI and you would easily understand how ridiculous this could be. As i said in the comment I am blocked because I am abroad and cannot make the call and the reply said I should call??? This tells exactly how bad the customer experience is using this app.  So far the worst experience I had with banks especially i have been a loyal customer for 16 years.

### 1/5 — Pretty terrible

*2026-06-06, version 17.50.2*

I’ve used a lot of banking and financial apps in a lot of different countries, and this is by far the worst. It logs you out if you spend more than 7-10 seconds outside the app, my partner’s access is constantly restricted without reason and customer service can’t help her, it no longer lets me access my contacts to send mbway payments, login is slow, when you’re searching for things it’s pretty counterintuitive to find them, and most infuriating of all is that the list of transactions gives you so little information that it’s not clear what they were for. You can add descriptions to transfers but then those descriptions are not visible or searchable anywhere. There are so many transactions  that have no information so it’s unclear who they were sent to/from and why.

The app needs a completely new build, as improving the current structure would be a waste of time. This app in its current form really needs to go.

### 1/5 — Aplicação não funciona . Tento abrir mas não funciona.

*2025-11-17, version 17.24.1*

infelizmente uma péssima experiência. Quando precisamos resolver algo importante e aplicado simplesmente não abre, muitos erros. Muito complicado isso.

### 1/5 — Um desastre

*2025-11-13, version 17.22.4*

Uma aplicação que serve de muito pouco. Sempre a falhar, nada user frindly, e totalmente inútil como meio de contacto.
Está app é perfeitamente coerente com a incompetência deste Banco.

### 1/5 — Constant Connection Errors

*2025-11-10, version 17.20*

This app has been broken for me for weeks now, with full internet I get “connection error” constantly and kicked out of the app. I keep expecting it to be fixed and even downloaded a new version of the app thinking surely they have fixed it - but no still exactly the same. This is a financial product, show some professionalism and promptly fix issues that make it unusable.!

### 1/5 — Is there a worse Portuguese banking application?

*2025-10-08, version 16.4.1*

Completely unreliable. Constant ‘updates’ happen during business hours rendering it useless. Equally unreliable when it’s not updating

### 1/5 — Worst Bank

*2025-09-17, version 16.4.1*

Worst bank only knows to charge money from account but staff can’t help clients in any problem

### 1/5 — Não funciona

*2025-08-16, version 16.4.1*

Nunca nada funciona a 100%. Não existe qualquer tipo de estratégia para facilitar a utilização dos serviços via app. Perfeitamente amador.

### 1/5 — Muito mau

*2025-08-08, version 16.4.1*

Aplicação constantemente com problemas muito possivelmente relacionado com forma de comunicação segura usada, está sempre a falhar. Vivo em Inglaterra e está sempre a pedir para actualizar mas nunca acontece, o que é que se passa??

### 1/5 — App is not working

*2025-06-07, version 15.7.4*

Can’t open app, button on the bottom do nothing!

## Most praised reviews (10 highest-rated)

### 5/5 — Great to bank with

*2026-05-10, version 17.50.2*

I have been with BPI for almost 20 years

### 5/5 — Good bank

*2024-11-10, version 14.212*

It is a good bank! It could make some improvements, tho.

### 5/5 — Muito boa

*2024-05-12, version 14.165.1*

Já utilizo a 6 anos na Alemanha e estou contente com os serviço da App nunca tive problemas até agora e espero que assim continue 👍

### 5/5 — Modo de usar

*2024-01-03, version 14.57*

Eu estou bem contente com este App
Estou no estrangeiro já uso este App a mais de 3 anos sem dificuldade nenhuma sempre com o apoio do banco.
Estão de parabéns continue assim.

### 5/5 — Melhor banco é excelente atendimento

*2023-07-10, version 13.27*

5 estrelas

### 5/5 — Banco é ótimo

*2023-02-18, version 13.8.1*

Tenho boas experiências com o banco BPI, indico muito.

### 5/5 — Finally in English!

*2023-02-17, version 13.8.1*

I was excited to see this morning that finally at login, there is an option for an English language version of the BPI Portugal app!  Most of the functionality is included in English, and so far, it seems to work as expected!

### 5/5 — Kelve, Excelente App

*2021-02-01, version 7.43.2*

Bom serviço funciona muito bem 👏 todas as funções do aplicativo funcionam muito bem e por mais economiza nos mais tempo de ter que ir ao banco em algumas situações,Para além disso dalhe uma clara evidência do que gastou e aonde foram feitas as transações que é muito bom, e uma relação de despesas que tem a pagar todos os meses que é muito bom também.
Estou muito contente com a aplicação e recomendo com certeza aos meus familiares e amigos, muito bem BPI Grupo CaixaBank.
Muito bom serviço continuem assim que os vossos serviços são de Excelência👏👏💯👌🏾☺️

### 5/5 — Excelente app

*2020-12-21, version 7.22.2*

App muito completa, e funciona muito bem.
Tem avisos dos teus débitos a debitar, informação onde se gasta o seu dinheiro e com resumo mensal ...
Aconselho.

### 4/5 — Gosto!

*2025-03-21, version 14.304.1*

Poderia ser mas intuitivo.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*