# BPI Mobile — user reviews > 52 indexed App Store user reviews of BPI Mobile by Bank of the Philippine Islands, rated 1.82/5 from 613 ratings. - Source: https://appshunter.io/ios/app/bpi-mobile/id1351734142/reviews - App overview in markdown: https://appshunter.io/ios/app/bpi-mobile/id1351734142.md - Rating breakdown: 5★ 85 · 4★ 30 · 3★ 24 · 2★ 25 · 1★ 449 ## What do users think of BPI Mobile? Overall sentiment: negative **Pros** - 🚀 Convenient for overseas users - 🔒 Secure with added features like Mobile Key - 👍 Easy to use app - 🚀 Efficient and quick transactions **Cons** - 🐛 App not working for users with international numbers - 🐛 Issues with SMS OTP and device registration for overseas users - 🐛 Forced app update causing compatibility issues with older devices - 🐛 Unreliable app performance, frequent crashes and bugs **Commonly reported bugs** - App crashing on launch due to third-party tracker - Bank transfer feature not working for some users - Issues with push notifications and Mobile Key activation **Most requested features** - Allow email or alternative verification options besides SMS OTP - Improve app compatibility for users with older devices or international numbers - Provide easier process to update account information remotely without visiting branch ## Newest reviews (11 of 52) ### 3/5 — Not working on older phone would works on any phones. *2022-09-13, version 21.1* Not working the notifications on iPhone 6 require to higher iOS 13 my not available to update. Please, fixed would work any phones. ### 2/5 — Device registration thru Sms doesn’t work for us number *2022-07-17, version 20.0* Zero star for this very frustrating apps, I’ve been trying to register my device using registered US number but it doesn’t work. Can’t use the online version to do money transfer either since they wanted to register they using this apps instead of OTP. Bring back the OTP system on the online banking for money transfer instead of going through this useless apps. ### 3/5 — Stuck at Activate Notifications to use Mobile Key *2021-11-09, version 18.1* The mobile app stuck in activating notifications that’s why i cannot turn on the mobile key features. I just turn it off coz I didn’t receive the push notifications to register my account on my new device. Then when i turned it on, the app doesn’t respond anymore. Please help. Thanks. ### 1/5 — Unusable app *2021-08-14, version 16.1* I read in one of the reviews here and it was from 2 years ago that the app is unusable, I guess it still is 2 years after that review was posted here. Totally useless app. Smh. Been trying to open an account and every time I submit my info, it won’t go through. I am in the United States and was hoping to open a savings account with them. Philippine banking should step up their online banking game! ### 1/5 — Online Transfer to Another Bank doesn’t work *2020-07-17, version 10.1.3.3* I’ve been able to transfer money to another bank using this app from March to June but recently it keeps saying Transfer Failed with no specific reason. Frustrating, during this pandemic, this feature not only saves you time but would have kept you safe! Please make it work again! I sent several emails to customer support and to no avail - just keeps getting a canned response! Not a good customer service experience! ### 1/5 — Merchants and enrolled accounts come and go! *2020-05-05, version 8.1* I don’t use the app as daily or weekly or as regular as anybody else, but I assure you I use it at least once a month or twice every month! And every time I log in, the merchant and accounts I enrolled are gone! But when I try to check again few days later, they are back. So what is going on BPI??? It used to be user-friendly, from the reviews I saw here, most of the clients using it are very displeased and disappointed and BPI does not seem to care, because if they do, there should be no more unhappy account holders! UPDATE: Merchants and accounts enrolled are back, as I checked few hours later. Still, why does it have to do that? I don’t get it. **Developer response:** We are sorry for the inconvenience caused. Kindly share your concern along with the error screenshot at help@bpi.com.ph for further assistance. ### 1/5 — ZERO stars *2019-05-25, version 3.0.1* Agreeing with all previous comments. If I could give zero stars, I would. The old app was better. This new one is not OFW friendly. Requesting for an OTP that sends it to my old PH number. Very difficult to have my phone number changed. They clearly verified my identity when I called the help desk, but still they couldn't change my number. Had to send a signed copy requesting for the mobile number change via snail mail for them to do so. A month from when I sent it, my number is still unchanged. I sent several follow ups via email and there was no reply. Waiting forever on the help desk and all I get is music and recorded messages. ### 1/5 — Not working *2019-04-07, version 3.0.1* I wish I hadnt upgraded to this! This is not working, and when I needed it the most. I’m traveling abroad and updated the app this week, when I tried to open it to move money and load my prepaid card, it’s not going anywhere or responding. I had to find a computer to open my account. This is terrible and very inconvenient. I wished I didnt update while I was away. ### 1/5 — New Mobile App is Useless *2019-03-26, version 3.0.1* Just like the 1st person who gave the review, I am currently residing in the states. It is such a pain to go through and contact the bank just for a mere update of phone number?! It doesn’t really make sense. I believe there’s a different security checks that could’ve been done. For people like me who is living outside the Philippines, is there a much easier way to fix this? ### 1/5 — Not user-friendly! *2019-03-26, version 3.0.1* The app is supposed to be designed to provide access even to account holders who are abroad. Linking our account should be simple and should have other ways, besides a phone number, like security questions and or an email linked to one’s account. Account holders should not go to the hassle of calling the branch where the account was created even to the extent of forcing (us) to go to the Philippines just to get it done! I’d rather do my business in other banks if BPI does not make changes that address customer’s NEEDS! ### 1/5 — Useless. *2019-03-06, version 3.0* Useless. Don’t even bother downloading this app if you live outside of the Philippines. I had trouble signing in and got locked out of my account. The only way to reset it is if you are physically in the Philippines because you have to go to a BPI bank to fix it. Technology is supposed to make life easier and in this case, cut down the lines and refocus efficiency in banks. But this app is aggravating and useless. ## Most critical reviews (10 lowest-rated) ### 1/5 — bpi digital channels team! *2023-04-30* we are currently in the north america, i got a new phone (iphone 14pro) with my old phone number but in a digital sim (eSIM) bpi mobile banking registration is not processing. a failed registration means no extra security on my online banking. this needs attention bpi digital channels team. same time my husband had his new phone (iphone 13pro) with his old phone number and his registration was successful. the difference between his registration and mine is he’s using a physical sim (SIM card) aside from the phone models. i hope this gives some hint to the bpi team to solve the registration issue. ### 1/5 — Prepare for trouble if you switch or get your phone replaced *2023-01-02, version 21.5* If something happened to your phone where the data is reset, the phone was replaced, or maybe you’re upgrading, SMS OTP is flaky. 90% of the time it won’t work if you’re overseas. Without it, you can’t activate your Mobile Key which means you can’t transfer, pay bills, etc. What’s worse, their international toll-free hotline is flaky as well. You will end up having to pay credits to Viber/Skype/Your Carrier to call their direct line in Manila for them to escalate the issue. And the best you can do is try everyday to activate the Mobile Key because they don’t even notify you if it’s fixed or not. This has been a problem for years but still no solution. I would close my account if I could but I need to have a PH account open for remittances. ### 1/5 — WORST APP TERRIBLE TERRIBLE *2022-10-07, version 21.2* Bank Transfer is still not working. It has been 3 weeks now. Everytime I call their support they keep saying they’re on it. But I highly doubt so. Please fix iPhone mobile transfer so people can use this. What kind of service is this. The mobile key is not working and you don’t even bother to give the customer the option to use OTP instead. Worst ONLINE BANKING I HAVE EVER USED. If I could give zero stars I will. Your support is disrespectful and doesnt care and your mobile app doesnt help or work. You just care about getting more money but not lending out any help to your customers. ### 1/5 — unable to use this app *2022-09-29, version 21.2* I have update to the newest ios version on two iphones and both cannot even make a single transaction transferring money. It gets stuck in blank screen and the app would hang. Whoever is your developer better hire someone better. Their response is so generic that I dont even bother reading them. Now my only option is open my laptop, login and hopefully i receive the mobile key on the mobile. Please BPI DO SOMETHING ABOUT THIS NONSENSE!!!! ### 1/5 — BPI app update *2022-09-28, version 21.2* Today when i tried to open my account the apps says i need to update. But my phone is an old iphone 6 and the system is still below the required System. It says download the old version but how? Where to download the old version? Now i cant use my bpi apps because of this! This update is not thinking of the people like me OFW. I rely on this app to manage my money on sending or transfering to my family members but now what do i do? I cant access my bpi apps because of this update 😔 ### 1/5 — This is unacceptable ios13 update *2022-09-07, version 21.0* I am currently using my old iphone since the simcard otp is with my old phone. I am outside the Ph but unfortunately it keeps asking me for update for ios13 but my phone is only up to date to 12.5 and i cannot force to update it to ios 13. It say i can download the app for the lower ios but it doesn’t work it keeps asking for ios 13. ### 1/5 — Forced Update to iOS 13 *2022-09-07, version 21.0* Please consider providing ability to use app’s version older than iOS 13 for those that have iPhones with older iOS with simple functions like viewing balance, transferring to e-wallets or other banks. It’s really very inconvenient for those that have older iphone iOS when or iPhones still work. While you try to make the app better for newer phones or iOS, I feel that it’s a poor customer service and discriminatory to those with older iOS or iPhones to disable the ability to use the last working version of the app for older iOS. I can’t even transfer money using BPI online because it kept asking me to validate using the BPI app. I’m in Manila right now, but it isn’t even sending OTPs to my local number. Please help, BPI. ### 1/5 — Another user who can’t get this idiotic App to work *2022-06-05, version 19.0* Just like what have been mentioned by several reviewers this App doesn’t work with an international number. I can’t imagine what kind of business analyst and software engineers came up with this design. And clearly their QAs are just clueless for such up application to be rolled out when it clearly is not working. ### 1/5 — Worst app and service ever!! *2022-02-16, version 18.3* The mobile app doesn’t work if you’re abroad. Tech support not knowledgeable enough to guide you to the steps. Customer service at their branch is no help. You can’t find a form online to download and each time you change your profile you always have to submit an apostilled doc. You are already a client talking one on one with their bank rep and they still don’t trust you. Why should I trust my money with a bank that gives you a hard time to serve you while they use your money?? You have a very poor system and you need to improve your customer service. **Developer response:** Hi, we apologize for the inconvenience this may have caused you. May we know the specific error you are encountering so that we can identify the issue? If you would specify the exact error encountered, maybe we can help you out. Also, please take note that even if you are outside Philippines, the app will work. If you have further concerns, please visit https://www.bpi.com.ph/contactus. Thank you. ### 1/5 — Useless App for Fil-Ams and OFWs *2022-01-01, version 18.2* This app was briefly functional, even when I was back in US. OTP was not a problem. Then it all stop sending OTP. So I am basically locked out of my own savings. Each time, they have to escalate my number to technical team to work. Also it asks you to enable notifications within the app to enable device key. How do you do that when you can’t even register your new device or in the old device after reinstalling? ## Most praised reviews (10 highest-rated) ### 5/5 — Apps works well *2023-07-20* I’m outside Philippines for awhile and things been updating at first it’s not working but when I contact customer support someone reach back to me and updated my new phone number (International) now everything going smooth. Take note my BDO account got loss in process and no one reach out to me to think i used to work there, no one can help or find out what happen to my account. So better think twice where u put ur money when ur not in Philippines and not able to go to branch where u open an account. ### 5/5 — Great Bank! *2022-12-21, version 21.5* Conservative bank with many security features. Sometimes it is a hassle to personally appear in the bank to change data and phone number but I appreciate it that the bank strictly adheres to it’s rules. I feel that my account is safer with them. Thanks BPI! ### 5/5 — Topnotch *2022-02-12, version 18.3* I have been using BPI app for a long time. It has been a super lifesaver for me. It is so easy to use and has added security. Thank you BPI for this convenience. ### 5/5 — Very Convenient! I Love this App *2021-07-26, version 16.0* I Love this app! Very convenient very easy to use! Even I am now in the US I can use it easily to sent money to my love ones in the Philippines! Easy transfer to different bank and even in GCash! Now I can order anything in the Philippines. And send money anytime to bank or GCash! I can even sent money through WU from my US bank to my BPI bank in no time! So much recommendation in this app! Thanks BPI for letting me open even I’m in the USA! I really appreciate that! Very nice people to deal with. Happy customer here! **Developer response:** Hi LhaineB, thank you for using the new BPI Mobile app. Glad you liked it! ### 5/5 — Not user friendly *2021-07-18, version 16.0* I used to do my bank transaction via BPI app but recently It doesn’t allow me anymore due to updated app. Since I am here in US , I can’t do anything to pay my bills. It is very frustrating. I will definitely change my bank as soon as I have a chance to go back to Philippines. Sorry, BPI. You gave me no choice at all. ### 5/5 — Excellent Service *2020-06-10, version 10.1.3.2* I’m here in US and I really like the service of bpi bank. The management of any branch in Cebu are all good, regardless of you are a big depositor or not. I dont have problems in using bpi bank. ### 5/5 — Efficient and easy *2019-05-17, version 3.0.3* I have no idea why other reviews are quite bad but based on my experience I had zero trouble using the app. Everything runs smoothly and secure. Transfers are real-time. Love how this app makes online banking quick and easy. ### 4/5 — Latest version is crashing at launch - Fixed *2021-10-20, version 18.1* *Update - 18.1 version fixed the issue. Good job! It seems the latest version is trying to connect to a 3rd party analytics tracker appdynamics. Generally this site is blocked by ad blockers and enterprise firewalls causing the app to crash at launch. This should be fixed and not cause the app to crash. For a banking app if possible, you should at least use your own domain so that customer data is not leaked on 3rd party. **Developer response:** Hi nyg3l, we apologize for the inconvenience this may have caused you. Can you try to uninstall the reinstall and check if the same error persists. Additionally, may we know what is your device and OS model so we can further check on this. We'll further check regarding the 3rd party tracker for app crashes. Don't hesitate to reach out to us at help@bpi.com.ph. Thank you. ### 4/5 — Good apps *2019-12-04, version 3.3* I am an OFW in Jeddah and updated my KSA mobile phone number through the BPI representative in Jeddah. I sent him the requirements in Whatsapp. He processed the update and I can now use the new BPI apps. The procedure to update phone number should be improved. Other banks have very easy online update process by either email or phone verification. I will give 5 stars if they make it easier but secure to update. ### 4/5 — Fixed the OTP *2018-08-08, version 2.0.1* They fixed the problem with registering your device. Your number shows up on the screen now. However, when you try to update from the landing page, it was redirecting me to iTunes store—not the app store. 😆 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*