# BPI — user reviews > 546 indexed App Store user reviews of BPI by Bank of the Philippine Islands, rated 4.80/5 from 15,916 ratings. - Source: https://appshunter.io/ios/app/bpi/id6443950982/reviews - App overview in markdown: https://appshunter.io/ios/app/bpi/id6443950982.md - Rating breakdown: 5★ 14,041 · 4★ 1,046 · 3★ 228 · 2★ 60 · 1★ 541 ## What do users think of BPI? Overall sentiment: negative **Pros** - 🚀 Smooth transfer experience - 🔒 Secure authentication - 👍 Convenient mobile banking - 🙌 Improved app design **Cons** - 🐛 Frequent crashes - 🤯 Frustrating registration process - 🤔 Confusing UI changes - 🙅‍♀️ Not OFW-friendly - 💔 Downgrade from previous app **Commonly reported bugs** - Unable to register device - OTP not received - Transactions not processing - Compatibility issues with newer devices **Most requested features** - Allow multiple device registration - Provide email-based OTP option - Restore copy-paste functionality - Add dark mode option ## Newest reviews (10 of 546) ### 3/5 — Off line *2026-08-23, version 18.1* Unable to show now! ### 4/5 — SOA *2026-08-23, version 18.1* Could not generate SOA ### 2/5 — Unreliable! *2026-08-12, version 18.1* From 5-star rating down to just 2 stars. Napaka-unreliable, always merong downtime. Bilang OFW napakahirap na may kailangan akong ipadalhan ng pera tapos biglang unable to transfer or what. ### 2/5 — Remittance *2026-07-27, version 18.1* I have recently made a transaction that I received in my account then all of a sudden its gone! The hassle part is that as an OFW, my otp is in my phil number which hard to access when Im abroad. Why is this so hard to do? Cant otp be send thru email? Everything is a hassle. ### 5/5 — ZERO TRANSFER FEE *2026-07-05, version 18.1* KUDOS TO BPI!!! THANK YOU FOR THE NEW UPDATE OF ZERO TRANSFER FEE EVEN TO OTHER BANKS!!! THE BEST! Laking ginhawa ❤️ Mabuhay kayo!! ### 5/5 — Thanks for no fees *2026-07-01, version 18.1* You are awesome! ### 5/5 — Nice work! *2026-06-27, version 18.1* Continue the good job ! ### 1/5 — Poor Application *2026-06-22, version 18.1* The phone application is very bad. Needs to be enhanced. Can't access anything. Needs improvement. ### 1/5 — Not user friendly. Practically, inconvenient. *2026-06-22, version 18.0* This update sucks! Separating accounts using tabs rather than just on one page. Suggestion, when paying credit card and pressed full amount, amount should already be on the “Amount” portion hndi ung go back then tatandaan mo pa kung magkano ung babayaran. ### 1/5 — Horrible *2026-06-22, version 18.0* Card control never available, account management never available, transfer never available ## Most critical reviews (10 lowest-rated) ### 1/5 — Application issues *2026-08-21, version 18.1* I updated my app and after a week it still not ready. I can’t get to open my account. ### 1/5 — No notif or emails on deduction of funds *2026-08-05, version 18.1* Notifies when asking for payment, but doesn’t when they deduct. ### 1/5 — Failed transaction *2026-08-02, version 18.1* My recent payment to maya did not push through ### 1/5 — App hindi mag bukas sa iPhone *2026-07-30, version 18.1* Please help? Ginawa ko na lahat nakaka sira ng araw ### 1/5 — Credit Card Pay in Full Option *2026-07-26, version 18.1* It used to be that when clicking pay in full, the amount is already available, because it makes sense to have it ready when the intention is to pay that amount in full. Now you added additional steps on selecting what biller is needed to be paid? When it is clear that the client is already in the credit card. And I have to MANUALLY input the amount!?. The design team needs to step up on making things easier for the client. It is like they are not thinking about the user experience. ### 1/5 — Bank transaction/ app *2026-07-21, version 18.1* Not user friendly. Too many steps and it makes it too complicated. ### 1/5 — lacks practical feature *2026-07-14, version 18.1* doesn’t show a comprehensive history for payments ### 1/5 — Can’t access my money *2026-06-29, version 18.1* Got logged out from my device have to reset password, reregister but says try again almost 1 week now. I am abroad and it makes it harder. Now can’t access my money. This is very disappointing and frustrating! ### 1/5 — System unavailable *2026-06-27, version 18.1* This app is so frustrating to use. The system is unavailable all the time.I have been trying to register for 3 days now and have used different devices but nothing works. ### 1/5 — WALANG KWENTA! *2026-06-24, version 18.1* PUNYETA TONG APPS NYO! NAPAKA WALANG KWENTA SAYANG SA ORAS! DO GUMAGANA MGA FEATURES NYO PUNYETA! ## Most praised reviews (10 highest-rated) ### 5/5 — great service . ty *2026-08-29, version 18.1* great service . ty ### 5/5 — Great app *2026-08-16, version 18.1* Love this app! Make my banking experience easy using my phone! User friendly and very convenient! ### 5/5 — No stress *2026-08-12, version 18.1* Easy to make transactions. ### 5/5 — Best bank app *2026-08-09, version 18.1* No hustle on sending money while abroad. ### 5/5 — BPI *2026-08-01, version 18.1* Easy to use, reliable ### 5/5 — Trusted *2026-07-31, version 18.1* I will trust bpi online banking to all my transaction everytime. Cheers ### 5/5 — Easy *2026-07-26, version 18.1* Easy to navigate ### 5/5 — Easy to use *2026-07-26, version 18.1* I have both BDO and BPI. For years I have been loyal to BDO. But since they implemented the new log in that does not use OTO I started to hate it. Now I love BPI because it’s easier and FREE transfers to other banks! Yey BPI ### 5/5 — 😊 *2026-07-24, version 18.1* Money transfer is now free its big help to us ### 5/5 — Fast money remittance service *2026-07-10, version 18.1* Very quick BPI --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*