# Bradford White Connect™ — Smart Water Heater Control

> Remote control and monitoring for smart water heaters. (iPhone/iPad app by Bradford White Corporation.)

- Source: https://appshunter.io/ios/app/bradford-white-connect/id1504894004 (this page in markdown: same URL + `.md`)
- Developer: [Bradford White Corporation](https://appshunter.io/developer/556695585)
- Category: Lifestyle
- Price: Free
- Rating: 2.17/5 from 46 App Store ratings · 46 written reviews indexed
- Age rating: 17+
- Requires: iOS 13.0 · 31 MB
- Languages: English
- Released: 2022-12-07
- Data updated: 2026-08-09
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/bradford-white-connect/id1504894004/reviews.md

## What is Bradford White Connect™?

Bradford White Connect™ turns your water heater into a smart water heater and offers remote access*.

For homeowners or business owners, Bradford White Connect™ allows you to remotely change settings, set weekly schedules, monitor error messages, and more!

For contractors, Bradford White Connect™ allows you to remotely diagnose previous installations and be alerted of error messages (with the owner’s permission). If you are in the room with the water heater, you can also access the water heater’s settings on your mobile device, read sensor data, and log recorders of the visit for later. Additionally, the app contains sizing, cross reference, and warranty tools**.

*Compatible with select models
**Internet access required

## Key features

- Remote settings adjustment
- Weekly scheduling
- Error message monitoring
- Remote installation diagnosis
- Sensor data reading
- Sizing and cross-reference tools
- Warranty lookup

## Recent user reviews (10 of 46)

All indexed reviews: https://appshunter.io/ios/app/bradford-white-connect/id1504894004/reviews.md

### 1/5 — Great hardware, but the app is holding it back

*2026-05-03, version 1.2.7*

I initially assumed the limited functionality was a hardware constraint, but it turns out the system is capable of a lot more.

The official app really should be showing real-time details like upper and lower tank temperatures and whether the compressor or heating elements are active. More importantly, we should be able to schedule specific temperatures for different times of the day instead of being stuck with basic "modes." It’s a real shame that Bradford White hasn't prioritized these updates despite the clear potential and user demand. The fact that the hardware is already sending this data but the app won't display it is a major missed opportunity.

### 1/5 — Almost useless

*2025-12-06, version 1.2.7*

App fails to connect most of the time.  Cannot change modes or temp setting. Usage data has long gaps from constant disconnects. Only logs 3 months of usage and you cannot download data.

### 1/5 — The water heater is excellent, the app is broken

*2025-11-18, version 1.2.7*

The schedule feature often fails to work properly due to a time zone synchronization issue. It also does not appear to understand daylight saving time. 

There also is no way to adjust the temperature in a schedule. Some people would like to “charge” their tank overnight to take advantage of lower electricity rates, but this important feature is missing. 

The Daily usage section of the app is nonsensical. It appears to use data from the past 24 hour period, and then plots it on a graph where the day begins and ends at midnight. Thus, it gives the appearance that part of yesterday’s usage has occurred in the future. Additionally, there is no way to view usage older than 24 hours ago. 

The app requires restarts several times per week due to “error code 401”

### 2/5 — Wish this worked

*2025-08-28, version 1.2.7*

As others have said, this app feels like it’s in the early beta stages. In particular:

* the app lets you adjust target water temperature (even warning you of your select a high/dangerous value), but while it appears to work, the value snaps back when you leave the screen. Reading deep in the FAQ it appears that the max temperature is whatever you have entered manually on the heater. So I guess I should go set my heater to max temperature, then use the app in that range? Weird. Bad. Regardless, please TELL ME that you are doing this (eg, “cannot set temp above currently-entered 130°”). 

* attempting to set the mode (heat pump only, hybrid, electric, etc.) also appears not to stick. No idea how to fix that one. 

* the app doesn’t display what temperature the water IS, only what you want it to be. Please show me the current temp!

* the screens for daily/weekly/monthly electricity usage frequently show blank or “no data available” messages. Force-killing and restarting the app often fixes this. 

* what does setting a TOU schedule do? Apparently this makes my heater go into weird modes (like “vacation” from 4-9pm? I guess because it is trying not to use ANY electricity?), but with absolutely no visibility into any of the changes. It just says “can’t show schedule; TOU is enabled.” Please tell me what and when you are doing things!

Guys, seriously — check out the Trane Home/Nexia app, or the mySolarEdge app, for ways to actually make a useful app for your customers.

### 1/5 — Mountain View, CA

*2025-08-13, version 1.2.7*

This app is an aberration. 
It barely displays daily usage. 
But once it did it shows considerable consumption for a day when the power was down. 
For monthly consumption it routinely shows 20 Kw when we mostly out of town (vacation) mode an 5Kw when we are back and back to normal use. I wonder if it’s using some proprietary way to keep track of time. 🤔
I am not even mentioning how rudimentary the functionality of the app is and how sometimes it took me factory reset just to reconnect to my phone.
It’s a disgrace to the otherwise good product.

### 1/5 — Abomination of an app

*2025-08-06, version 1.2.7*

Schedule doesn’t seem to work. TOU works but that’s it. Periodic disconnects. No stats. What’s the purpose of this app?

### 1/5 — Limited functionality

*2025-06-11, version 1.2.7*

Limited functionality and doesn’t work 95% of the time. For example I changed the temperature on the heat pump water heater from 120 to 130. When clicking okay to confirm, I get a message saying it’s changed. When I go check the unit. It will still say 120 and the app upon refresh would say the same. 

Similarly the app is so limited. Can’t tell how much water I used, can’t have multiple schedule (eg 12-6am heat pump only, 6am-4pm hybrid, 4pm-9pm heat pump only and 9-12 hybrid).

Please the developers should download your competitors app (eg Rheem) to see why they are rated so highly.

### 2/5 — Limited Functionality often loses connection

*2025-05-07, version 1.2.7*

There are many features that the water heater has that the app just doesn’t display like actual reading from various sensors and setting a vacation hold for a number of days. But my biggest complaint is that it disconnects every week. Also I does not follow the tou schedule and I cannot set its time zone or adjust for daylight savings. It basically just does what it wants whenever it wants. The water heater works great, a little loud but manageable.

### 1/5 — Can’t set a schedule

*2025-03-15, version 1.2.7*

The save button overlaps the end time setting so I ca t set an end time. Just terrible…

### 2/5 — Remote control does not work

*2025-02-28, version 1.2.7*

Giving two stars only because the furnace itself can be set to vacation mode. The app is pretty much useless. I have to enter everything manually on my furnace.

## Frequently asked questions about Bradford White Connect™

### What does the Bradford White Connect™ app do?

The Bradford White Connect™ app transforms compatible water heaters into smart devices, allowing for remote control and monitoring. Users can change settings, set schedules, and receive alerts for error messages.

### What are the key features for homeowners?

Homeowners can remotely change water heater settings, create weekly schedules for heating, and monitor error messages. This provides convenience and peace of mind regarding their water heating system.

### How does the app benefit contractors?

For contractors, the app allows remote diagnosis of previous installations and alerts them to error messages (with owner permission). They can also access water heater settings, read sensor data, and log visit records directly from their mobile device.

### Is the app compatible with all water heaters?

No, the app is only compatible with select Bradford White water heater models. Users should verify their water heater's compatibility before downloading and attempting to use the app.

### Are there any additional tools available in the app?

Yes, the app includes helpful tools for contractors such as sizing calculators, cross-reference guides, and warranty lookup features. Internet access is required for these tools to function.

## Version history (last 5 releases)

### 1.2.7 — 2024-11-06

Bug fixes

### 1.2.6 — 2024-05-17

Bug fixes

### 1.2.5 — 2024-04-15

Bug fixes

### 1.2.4 — 2024-04-04

Bug fixes

### 1.2.3 — 2024-03-19

-Scheduling bug fixes
-Notification permission bug fixes
-Open Wi-Fi added
-Energy usage update:
  -Updated national average to $0.14/kWh
  -Update to monthly usage calculations

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## More apps by Bradford White Corporation

- [BW Warranty Checker](https://appshunter.io/ios/app/bw-warranty-checker/id556711531)
- [Bradford White FOR THE PRO®](https://appshunter.io/ios/app/bradford-white-for-the-pro/id1673044783)
- [Bradford White Wave™](https://appshunter.io/ios/app/bradford-white-wave/id6608981679)

All apps by Bradford White Corporation: https://appshunter.io/developer/556695585

## Related topics

[bradford white for the pro](https://appshunter.io/ios/topics/bradford-white-for-the-pro) · [bradford white](https://appshunter.io/ios/topics/bradford-white) · [rinnai water heater](https://appshunter.io/ios/topics/rinnai-water-heater) · [envi heater](https://appshunter.io/ios/topics/envi-heater)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-09.*