# Bradford White Connect™ — user reviews > 46 indexed App Store user reviews of Bradford White Connect™ by Bradford White Corporation, rated 2.17/5 from 46 ratings. - Source: https://appshunter.io/ios/app/bradford-white-connect/id1504894004/reviews - App overview in markdown: https://appshunter.io/ios/app/bradford-white-connect/id1504894004.md - Rating breakdown: 5★ 8 · 4★ 1 · 3★ 7 · 2★ 5 · 1★ 25 ## Newest reviews (14 of 46) ### 2/5 — Basic app, lots of improvements needed *2025-01-13, version 1.2.7* At the current stage, this app provides basic access to your BW water heater. Including setting modes, scheduling, and showing usage statistics. Here are my suggestions to the developer 1. Show temperature sensor(s) data in the app. If you can access the data or other info using the water heater panel, users should be given the same info in the app. Currently my heater is running out of water quickly and it would be very helpful to get all these stats on the app when troubleshooting with BW or my plumber. 2. Scheduling: the scheduling works but the interface is outdated. Also allow electric scheduling for more than the set 2 days. During the winter months, the recovery is abysmal and I would like to make sure hot water is present when I want it and not wait for the heater to decide which mode to run. 3. Usage statistics are mediocre at best. They sometimes appear and disappear. Some days shows usage and others don’t. Restarting the app can help but this seems like a simple application function that is currently subpar. ### 1/5 — Disconnects make this app almost useless *2024-10-19, version 1.2.6* I got this water heater at a second home because we're not there all the time. The main goal of the BWConnect app and device was to be able to remotely turn on and off vacation mode so I could put it in heat pump mode a couple of days before going so I could save energy and still have hot water when I arrive. However, the device randomly disconnects from the internet and cannot reconnect without me physically going to it and connecting with Bluetooth. This is unacceptable for a "smart" device. It needs to automatically reestablish its connection to the internet when it loses it. There's a Hotspot close to it, and I have many smart devices and no others have this problem. There are other problems with the app and device, but this one makes the whole system not reliable enough to be usable. ### 1/5 — Just don’t bother *2024-09-15, version 1.2.6* Bradford white, do yourself a favor… just retire the app and come back when you can develop an working app! The basic function … the changing of the heating mode is buggy… when you change it it goes back to the original mode (I think it never changes the mode successfully in the first place although the ui says it did and when you go back to tab it shows the original setting) This is not that hard! For now please retire the app! /update @developer response: you have had so many of this exact same feed back about not changing the mode… for months now… instead of the canned response. fix it… ### 1/5 — Absolutely horrible engineered application *2024-08-24, version 1.2.6* Rarely worked. Always lose WiFi connection. Once the connection lost, to reconnect this adapter using its Bluetooth is like mission impossible. Whoever designed this adapter and this mobile app deserved to be relieved duties immediately. ### 2/5 — App is flaky *2024-08-23* Time of Use works some days .,.others not -seems random **Developer response:** Thank you for taking the time to provide your feedback. We strive to ensure our customers have the best experience with our products as well as the tools and resources we offer. To help us better understand your concern, can you please email us at iot.app@bradfordwhite.com so we can take a closer look at the issue. We look forward to hearing from you. ### 2/5 — App is flaky *2024-08-18* Time of Use works some days .,.others not -seems random ### 1/5 — Just don’t bother *2024-06-07* Bradford white, do yourself a favor… just retire the app and come back when you can develop an working app! The basic function … the changing of the heating mode is buggy… when you change it it goes back to the original mode (I think it never changes the mode successfully in the first place although the ui says it did and when you go back to tab it shows the original setting) This is not that hard! For now please retire the app! **Developer response:** Thank you for taking the time to review our Bradford White Connect app and share your feedback. We strive to ensure our customers have the best experience with our products as well as the tools and resources we offer. To help us better understand your concern, can you please email us at iot.app@bradfordwhite.com so we can take a closer look at the issue? We look forward to hearing from you. ### 1/5 — When will this actually work? *2024-05-14, version 1.2.5* Is there a plan to make this app work? The vacation mode hasn’t shown the days in months. The settings early apply to the heater. What’s the plan here? This is a very expensive paperweight when I still need to go to the basement and change the settings on my heater. ### 1/5 — Buggy. Unreliable. *2024-05-13* Horrible app clearly coming from folks who have little idea how to produce quality software. It hangs. It crashes. It fails with no explanation. Registering a device may take 4 or more tries, what with the hangs and errors. Avoid this app as much as you can. **Developer response:** Thank you for taking the time to review our Bradford White Connect app and share your feedback. We strive to ensure our customers have the best experience with our products as well as the tools and resources we offer. To help us better understand your concern, can you please email us at iot.app@bradfordwhite.com so we can take a closer look at the issue? We look forward to hearing from you. ### 1/5 — Broken features and missing functionality *2024-05-12, version 1.2.5* I spent extra money for a BW heat pump instead of Rheem thinking it was the premium option. Unfortunately the app really holds it back. There is a mixture of broken functionality, feature gaps, and general bugginess. Examples: Bug: It shows the current mode, but if I try to change it, the change doesn’t hold. Missing feature: it shows set (desired) temperature but not current temperature. Bugginess: The app frequently fails to load with an authorization error and I have to restart it. But here’s what bothered me the most. The app has a feature that supposedly matches your schedule to utility TOU, but it’s unclear what it is doing behind the scenes because it doesn’t visualize the schedule. I figured it out by checking in the water heater regularly, and also learned that it was burning a lot of electricity with resistance heating at midnight when it had the whole night to use the heat pump to slowly bring the temperature back up. So I decided to try a manual schedule, but I was disappointed to see that I couldn’t adjust the temperature, so I ended up just sticking with a fixed mode and paying for the inefficiency. Based on other reviews, the schedule might not have worked anyways. Bradford White: you owe it to your customers and the environment to get this right. If you are looking for ideas, go take a look at your competitor’s offering. ### 1/5 — Would be great if it worked *2024-04-05, version 1.2.4* About 20% of the time my device will discover my water heater, but I’ve never gotten the schedule to work. The little circle just spins endlessly and every time I close the app, it “forgets” my water heater so that I have to pair it again, which doesn’t work 80% of the time. Simply maddening. ### 2/5 — Not sure what happened... *2024-03-31, version 1.2.3* ...but you used to be able to set the number of days for vacation, but that is now gone, which is a real bummer. Also this thing needs local control APIs for intergation with other automation systems. ### 1/5 — The App Just Doesn’t Work *2024-03-10* Has this product been abandoned? Because it just hasn’t worked since launch. If they aren’t going to work on it just tell us the api so we can use it via HA or something. —- The settings often fail to commit The device goes off line randomly The vacation mode stopped working randomly, you can no longer use it. It is a shame they went with something so proprietary vs can or something open where there are solid controllers on the market. For the price this thing is a failure. **Developer response:** Hello הכלב קופץ, thank you for taking the time to write a review for the Bradford White Connect app. We are sorry to hear that you have been experiencing problems with our platform and would like to hear more about your specific issues. Please email iot.app@bradfordwhite.com to provide more details about your experience. ### 1/5 — Heat pump mode *2024-02-13, version 1.2.2* I cannot change the heat pump mode via this app. I must do it on the heat pump itself. Whenever I try to make a change from say hybrid mode to heat pump only mode it shows it as changed but doesn’t actually change it. Then the app reverts back to the mode I tried to change it from. It’s comical. I tried writing another review a week ago and it disappeared. Terrible. ## Most critical reviews (10 lowest-rated) ### 1/5 — Great hardware, but the app is holding it back *2026-05-03, version 1.2.7* I initially assumed the limited functionality was a hardware constraint, but it turns out the system is capable of a lot more. The official app really should be showing real-time details like upper and lower tank temperatures and whether the compressor or heating elements are active. More importantly, we should be able to schedule specific temperatures for different times of the day instead of being stuck with basic "modes." It’s a real shame that Bradford White hasn't prioritized these updates despite the clear potential and user demand. The fact that the hardware is already sending this data but the app won't display it is a major missed opportunity. ### 1/5 — Almost useless *2025-12-06, version 1.2.7* App fails to connect most of the time. Cannot change modes or temp setting. Usage data has long gaps from constant disconnects. Only logs 3 months of usage and you cannot download data. ### 1/5 — The water heater is excellent, the app is broken *2025-11-18, version 1.2.7* The schedule feature often fails to work properly due to a time zone synchronization issue. It also does not appear to understand daylight saving time. There also is no way to adjust the temperature in a schedule. Some people would like to “charge” their tank overnight to take advantage of lower electricity rates, but this important feature is missing. The Daily usage section of the app is nonsensical. It appears to use data from the past 24 hour period, and then plots it on a graph where the day begins and ends at midnight. Thus, it gives the appearance that part of yesterday’s usage has occurred in the future. Additionally, there is no way to view usage older than 24 hours ago. The app requires restarts several times per week due to “error code 401” ### 1/5 — Mountain View, CA *2025-08-13, version 1.2.7* This app is an aberration. It barely displays daily usage. But once it did it shows considerable consumption for a day when the power was down. For monthly consumption it routinely shows 20 Kw when we mostly out of town (vacation) mode an 5Kw when we are back and back to normal use. I wonder if it’s using some proprietary way to keep track of time. 🤔 I am not even mentioning how rudimentary the functionality of the app is and how sometimes it took me factory reset just to reconnect to my phone. It’s a disgrace to the otherwise good product. ### 1/5 — Abomination of an app *2025-08-06, version 1.2.7* Schedule doesn’t seem to work. TOU works but that’s it. Periodic disconnects. No stats. What’s the purpose of this app? ### 1/5 — Limited functionality *2025-06-11, version 1.2.7* Limited functionality and doesn’t work 95% of the time. For example I changed the temperature on the heat pump water heater from 120 to 130. When clicking okay to confirm, I get a message saying it’s changed. When I go check the unit. It will still say 120 and the app upon refresh would say the same. Similarly the app is so limited. Can’t tell how much water I used, can’t have multiple schedule (eg 12-6am heat pump only, 6am-4pm hybrid, 4pm-9pm heat pump only and 9-12 hybrid). Please the developers should download your competitors app (eg Rheem) to see why they are rated so highly. ### 1/5 — Can’t set a schedule *2025-03-15, version 1.2.7* The save button overlaps the end time setting so I ca t set an end time. Just terrible… ### 1/5 — Constant headaches. *2024-12-02, version 1.2.7* The app itself is mediocre. Maybe 3 stars. But there’s a bigger problem underneath. The app talks to an Amazon server. That works most of the time. But you’re just using an app to communicate with a web server. It’s thousands of miles away from your water heater. How does your water heater know that you changed a setting on a web server far away? Your water heater is connected to the internet via an adapter box. And that adapter is painfully unreliable. It might go offline for a few hours or days or weeks. The recommended fix is to reboot it. How do you know if it has failed and needs to be rebooted? You don’t. The Connect app won’t tell you. It will just pretend like your water heater actually did what you asked. So the net result is an app that appears to control your water heater, but you don’t know whether that’s actually happening or if it’s just ignoring everything behind the scenes. You don’t get reliable feedback ### 1/5 — Poor execution *2024-11-29, version 1.2.7* The concept is great, but since I installed the app and heat pump 9 months ago it has been almost useless. I’ve connected and reconnected I don’t know how many times since installation and it continues to disconnect. To monitor your electrical usage, it’s been sporadic at best. I now look at my SoCal Edison usage every day to estimate usage. What I liked best when it did work was the ability to change settings on whether to use more ambient air or electrical to heat our water. Now I have to go into the water closet every time I need to change settings. Not convenient! Fix it or delete from the play store and stop wasting your customers’ time. ### 1/5 — Terrible app for an expensive water heater *2024-10-29, version 1.2.6* I try to adjust the temperature and it takes 20 attempts to actually respond. It shows power usage but loses the data every few months, now it doesn’t even show it at all. I try to change modes (heat pump water heater) and I literally was unable to 50 times. Finally I went downstairs and did this manually. I’ve tried restarting the network device, restarting the app, rebooting the phone, and power cycling the water heater itself. Nothing works. This app is badly in need of an update. It was one of the selling points for me to go to a BW water heater but if this app doesn’t work soon I’ll likely never buy this brand again. PLEASE FIX THIS APP ## Most praised reviews (10 highest-rated) ### 4/5 — Great app *2023-07-27, version 1.1.0* Very accessible. A lot more updated than before. Easy to use and very customer friendly. ### 3/5 — The water heater is excellent, the app needs work. *2024-12-26, version 1.2.7* The Daily usage section of the app is nonsensical. It appears to use data from the past 24 hour period, instead of a day beginning and ending at midnight. Thus, it gives the appearance that usage has occurred in the future. For example, if you open the app in the morning, the graph will show usage for 6-9am (today) followed by 3-6pm (yesterday?). This data carries over to the Weekly view, incorrectly attributing part of the usage from, say, Monday on Tuesday. It would be very useful if the app showed *real-time* information such whether the heat pump or resistance elements are actively running. There does not appear to be a way to set the temperature in a schedule. Some people (especially those with mixing valves) like to “charge” their tank overnight to take advantage of lower energy rates, but this important feature seems to be missing. The app requires frequent restarts, due to “error code 401” or because “…energy data is not available.” The app allows a user to enter their Cost per kWh but it forgets this entry every time the app restarts. Bradford White, please give this app some attention to make it as excellent as your water heaters. ### 3/5 — Lacking displayed information *2024-08-08, version 1.2.6* It should let me know the actual water temperature so I know if it’s recovered and I am ready to take a shower. ### 3/5 — Disconnects too much *2024-05-26, version 1.2.6* Scheduling in the app isn’t that great and it disconnects from my system all the time. Hopefully this will get fixed because when it does work it’s good. I’d love to see the amount of hot water remaining added to the app. ### 3/5 — Horrible Execution *2024-01-20, version 1.2.1* UPDATE: 1/19/24 It’s sad and frustrating to see such a badly executed product. The Connect Hardware is extremely unreliable - and despite countless tries, it has been unable to make a connection to the heat pump in two months. The Bluetooth authentication is nearly impossible to use reliably. So, as to the Connect App and Hardware? Take a pass. As to this heat pump as a water heater? Couldn’t tell you. Yes it appears to work, but without knowing the history of when it’s running, I couldn’t tell you if this thing is saving me on energy costs or not having come from a gas heater. So - lesson learned. I let the installer put this “premium” product in my home - but I should have run to Lowe’s or HomeDepot and bought a Rheem, which doesn’t require external hardware and appears to actually work. My last Rheem gas water heater lasted 16 years, so take with a grain of salt anyone telling you the B&W products are infinitely superior to the “store brands”. I’ve had my Bradford White heat pump installed in October of LAST YEAR, yet - I still cannot get the required hardware to CONNECT to their Ethernet port to enable remote access via this app. Every single time I call their HQ they say the same thing: “We’re shipping NEW heat pumps with the hardware, but we have no hardware available to send you yet. Please check back in a few weeks.” Is there a CEO anywhere running this company? Is he or she aware of this pathetic response? Rheem and AO Smith have had integrated hardware for remote control for years, yet this ridiculously incompetent company in 2023 still hasn’t got their act together. I’m getting ready to throw this heat pump into the trash and purchase one that actually works - along with software integration that works. I’ll take the financial hit just to rid myself of this piece of junk. My advice? Avoid Bradford White altogether. Any claim of superiority compared to other reputable brands is absolute hogwash based on my experience. ### 3/5 — Good concept, bad follow through *2023-12-02, version 1.2.0* The purpose of the app is great, when it works is great. Probably about once a month something glitches in the app and daily and weekly view no longer works and then it turns into an almost useless product. I want to monitor my heat pump to electric usage but this app makes things difficult. It shouldnt glitch out and say no data on usage checks. ### 3/5 — Horrible company *2023-07-19* I’ve had my Bradford White heat pump installed in October of LAST YEAR, yet - I still cannot get the required hardware to CONNECT to their Ethernet port to enable remote access via this app. Every single time I call their HQ they say the same thing: “We’re shipping NEW heat pumps with the hardware, but we have no hardware available to send you yet. Please check back in a few weeks.” Is there a CEO anywhere running this company? Is he or she aware of this pathetic response? Rheem and AO Smith have had integrated hardware for remote control for years, yet this ridiculously incompetent company in 2023 still hasn’t got their act together. I’m getting ready to throw this heat pump into the trash and purchase one that actually works - along with software integration that works. I’ll take the financial hit just to rid myself of this piece of junk. My advice? Avoid Bradford White altogether. Any claim of superiority compared to other reputable brands is absolute hogwash based on my experience. **Developer response:** Hello IMsurfer, thank you for showing your enthusiasm for our Bradford White Connect adapter. Just as our call center has indicated, the Bradford White Connect adapter is still only available with new heat pump models at the moment. Please email iot.app@bradfordwhite.com and we can help you out! ### 2/5 — Wish this worked *2025-08-28, version 1.2.7* As others have said, this app feels like it’s in the early beta stages. In particular: * the app lets you adjust target water temperature (even warning you of your select a high/dangerous value), but while it appears to work, the value snaps back when you leave the screen. Reading deep in the FAQ it appears that the max temperature is whatever you have entered manually on the heater. So I guess I should go set my heater to max temperature, then use the app in that range? Weird. Bad. Regardless, please TELL ME that you are doing this (eg, “cannot set temp above currently-entered 130°”). * attempting to set the mode (heat pump only, hybrid, electric, etc.) also appears not to stick. No idea how to fix that one. * the app doesn’t display what temperature the water IS, only what you want it to be. Please show me the current temp! * the screens for daily/weekly/monthly electricity usage frequently show blank or “no data available” messages. Force-killing and restarting the app often fixes this. * what does setting a TOU schedule do? Apparently this makes my heater go into weird modes (like “vacation” from 4-9pm? I guess because it is trying not to use ANY electricity?), but with absolutely no visibility into any of the changes. It just says “can’t show schedule; TOU is enabled.” Please tell me what and when you are doing things! Guys, seriously — check out the Trane Home/Nexia app, or the mySolarEdge app, for ways to actually make a useful app for your customers. ### 2/5 — Limited Functionality often loses connection *2025-05-07, version 1.2.7* There are many features that the water heater has that the app just doesn’t display like actual reading from various sensors and setting a vacation hold for a number of days. But my biggest complaint is that it disconnects every week. Also I does not follow the tou schedule and I cannot set its time zone or adjust for daylight savings. It basically just does what it wants whenever it wants. The water heater works great, a little loud but manageable. ### 2/5 — Remote control does not work *2025-02-28, version 1.2.7* Giving two stars only because the furnace itself can be set to vacation mode. The app is pretty much useless. I have to enter everything manually on my furnace. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-09.*