# Branch: A Better Payday — user reviews > 256 indexed App Store user reviews of Branch by Branch Messenger Inc., rated 4.80/5 from 67,439 ratings. - Source: https://appshunter.io/ios/app/branch-a-better-payday/id1047978697/reviews - App overview in markdown: https://appshunter.io/ios/app/branch-a-better-payday/id1047978697.md - Rating breakdown: 5★ 59,812 · 4★ 3,410 · 3★ 1,457 · 2★ 552 · 1★ 2,208 ## What do users think of Branch? Overall sentiment: negative **Pros** - 🚀 Convenient instant pay - 💡 Helpful for emergencies - 👍 Easy to use app - 🚀 Prompt payback processing **Cons** - 🐛 Inconsistent advance limits - 🔒 Security issues with account access - 🔒 Unreliable fraud protection - 🔍 Poor customer support - 💰 High transfer fees - 🔀 Forced to use Branch account **Commonly reported bugs** - Incorrect direct deposit detection - Unexplained account blocks - Discrepancies between app and actual account status **Most requested features** - Option to transfer directly to personal bank account - Improved customer service communication channels ## Newest reviews (15 of 256) ### 2/5 — Behind the times and too expensive *2026-07-11, version 2026.7.0* There is no reason to charge hard working Americans the fees you charge to transfer MY money. You should have direct deposit to the customer bank. You have to charge two fees, one if you want your money instantly to my account at your institution, which should be against the law. Then another fee to transfer to my external account where I have been a member for 40 + years. Then have the odacity and state your customer friendly, yeah right tell some other Idiots that story ### 1/5 — Awful *2026-07-03, version 2026.6.1* I only needed for a job now I don’t have it and they trying to charge me for. It using it and are making it hard to get rid of it ### 1/5 — $3100 dispute denied *2026-06-24, version 2026.6.1* At 11:59 pm 10 separate charges totaling $3100 went through and branch claims in not fraud and just stole me money right out of my account. I’m pretty sure they are involved somehow ### 3/5 — Has trouble loading *2026-06-16, version 2026.6.0* It hardly ever opens. Lots of glitchy. It’s the app as my other apps don’t do that ### 1/5 — HORRIBLE Customer Service *2026-06-11, version 2026.6.0* I’ve worked in customer service before, and I feel bad for the guys who answer the phones. They are doing the best they can for the atrocious job the IT team is doing. What are they getting done? I have an extremely simple issue that should take NO longer than 5 minutes to address. But because this team has ignored my consistent concerns for about a week now, I am going about a month without receiving pay. This is unacceptable, and I have never been so frustrated and disappointed with a service team in my life. ### 1/5 — Account verification *2026-06-11, version 2026.6.0* I got this app through my job and I can’t verify my account even though all my information matches what the job put down. Horrible app. ### 1/5 — scam *2026-06-05, version 2026.5.3* scam for gig payouts ### 1/5 — Annoying Popup EVERY Time Transferring Money *2026-06-03, version 2026.5.3* App works fine but it’s incredibly annoying that every single time I move my tips out of Branch, it’s asking me to use the Instant option and pay a fee. I’ve been using this app for about a year and never have I used the Instant option because why would I pay money to get my money? There is no option to opt out of that irritating popup so app sucks ### 1/5 — AWFUL support! *2026-05-19, version 2026.5.1* Login wasn’t working so I reached out to support. they told me everything was correct on my end and that it should let me login. but it’s been days and I can’t login. Deleting the app ### 1/5 — Horrible cancellation process, and started charging a monthly fee *2026-05-11, version 2026.4.3* This is one of the only companies I’ve ever heard of where you literally have to call them and that’s your only way to cancel and then when you do they make you wait forever. Still don’t give you an email confirmation so hopefully later on that day or the following day careful being with this company they’re going through a class action lawsuit for selling people’s info ### 1/5 — Account deletions *2026-05-09, version 2026.4.3* Why does it say in branch help center that support team is 24/7 for deleting the account, but no one is available and it’s not a holiday? ### 4/5 — Optimize Email Format *2026-05-08, version 2026.4.3* Branch should optimize the format of its email-based communications to display correctly on desktop email applications. Emails only display correctly on mobile email apps. ### 1/5 — Text code *2026-05-04, version 2026.4.3* Does absolutely NOTHING when you put your phone number in to send the verification code when logging in. Only way to access your branch account is through SAFARI on Iphone. The app is bugged & yall need to fix. Thanks ### 1/5 — Worst customer service *2026-05-04, version 2026.4.3* The virtual assistant never transfers you with a representative and you end up hanging, I probably lost money coz there is no one who can help. So just because of that I don't recommend using this card because there is no one to solve problems. ### 1/5 — Thieves. *2026-04-30, version 2026.4.3* I was issued a branch card by my former employer. Their transfer fees are ridiculous, and they sent out an email today informing of “dormant account fees”. Essentially, they’ll take whatever money you have in the account if you stop using it. So you have to choose between paying the ridiculous fee to transfer your money, or them essentially just stealing it from you. Stay away from Branch. ## Most critical reviews (10 lowest-rated) ### 1/5 — Left my device behind *2026-09-01, version 2025.8.0* How do I move money now? Thank you for locking me out of my money. And no answer at customer service. You need to fix this. ### 1/5 — Doesn’t work! *2026-08-27, version 2026.8.2* This app is a piece of garbage. It’s been on my phone for three weeks now and not once have I ever been able to login to my account. It refuses to send me my 2FA code so that I can get into my account. My account is set up. It works on my computer and the web browser, but it does not work in the app. Don’t do it folks. ### 1/5 — . *2026-08-21, version 2026.8.1* Cant even login🫩🫩 ### 1/5 — Bad *2026-08-16, version 2026.8.0* This card takes too much of a surcharge when trying to take YOUR money out, Can’t take out any heavy sum of YOUR OWN MONEY, and the help center is AI that can’t fix any problems at all. Don’t recommend for anyone or any business. ### 1/5 — Is there a class action lawsuit for this Ponzi scheme yet? *2026-08-10, version 2026.8.0* I can’t believe the company I get temporary work from. I actually do business with Branch. I wanna tell if they’re all owned by the same people. Taking the eight dollars plus a 3 to 4% cut out of every shift I take and then when I requested to not get my money instantly, so I can save that 3 to 4% now I can’t log into my account to even withdraw the money. They don’t spend money on innovating the app. They only just take my money and probably yours. It’s so unfortunate what greed takes away from another. All right, forward the stuff to my lawyer anybody else dealing with the same issues three months they wouldn’t let me get Work until I allow them to take that 3 to 4% extra on top of the eight dollars they’re already taking. ### 1/5 — 垃圾app *2026-08-04, version 2026.8.0* 钱在里面会不翼而飞 ### 1/5 — New device detected *2026-07-22, version 2026.7.1* The assistant can’t fix anything I can’t login to my account ### 1/5 — Poor customer support *2026-07-11, version 2026.7.0* I have been a Branch customer for over five years, and I’m extremely disappointed with the level of customer service. It is nearly impossible to reach a live representative. Every time I call, I can’t get through to anyone, and the chat support doesn’t work either. When you’re dealing with account issues or disputes involving your money, you need to be able to speak with someone who can help. Instead, you’re left with automated responses and no reliable way to get answers. After more than five years as a customer, I expected much better support. I hope Branch improves its customer service because the current experience has been incredibly frustrating and disappointing. ### 1/5 — joke *2026-07-10, version 2026.7.0* this app is a joke. way too many hurdles to log in. this is how i get paid and i can not get paid because this app sucks! i am so frustrated that they don’t have a better software that doesn’t restrict you from accessing your own FUNDS. ### 1/5 — What type of svhit app *2026-07-04, version 2026.6.1* CHARGES you $5 a month FOR NO ACCOUNT ACTIVITY??? ABSOLUTE SCAM ## Most praised reviews (10 highest-rated) ### 5/5 — A hard worker, Porshawn Stanley *2026-08-25, version 2026.8.2* I love this app. It’s truly one of the best features on the platform these days I never fall short because of this app. ### 5/5 — A1 *2026-07-31, version 2026.7.2* Life style perfection ### 5/5 — Tip *2026-07-21, version 2026.7.1* This is how we can revive real time gratuity! If you work for tips and don’t have this YOU NEED BRANCH!! ### 5/5 — Amazing *2026-07-08, version 2026.7.0* This app is the best paycheck and money app to date! ### 5/5 — I clocked out for lunch then was told I wasn’t supposed to *2026-06-05, version 2026.5.3* I clocked out for lunch but worked the whole day and got payed for 2.75hrs instead of 7 1/2 ### 5/5 — Great!!! *2026-04-30, version 2026.4.3* This app is a lifesaver ### 5/5 — ayo! *2026-04-25, version 2026.4.2* got $$$ ### 5/5 — Fed up *2026-04-25, version 2026.4.2* Says your money fast my company informed me my deposit was sent out early and this is the third time my check hasn’t come when it’s supposed to In ### 5/5 — Right on time ! *2026-04-21, version 2026.4.2* Money hit account instantly ! ### 5/5 — Love it *2026-02-07, version 2026.2.0* First time using it today and I like it .. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*