# Bravofly — user reviews > 450 indexed App Store user reviews of Bravofly by BravoNext SA, rated 3.90/5 from 281 ratings. - Source: https://appshunter.io/ios/app/bravofly/id381325799/reviews - App overview in markdown: https://appshunter.io/ios/app/bravofly/id381325799.md - Rating breakdown: 5★ 190 · 4★ 16 · 3★ 7 · 2★ 0 · 1★ 68 ## What do users think of Bravofly? Overall sentiment: negative **Pros** - ⭐ Excellent customer service - 👍 Efficient, fast and professional - 🚀 Smooth and easy booking process - 💰 Good prices and flight deals **Cons** - 🔍 Lack of transparency with hidden fees and charges - 🤖 Poor responsiveness of customer support - 🔄 Difficult to make changes or cancellations - 🚫 Unreliable booking confirmations **Commonly reported bugs** - Booking issues and failed confirmations - Incorrect flight information displayed **Most requested features** - Flexible date search option - Multiple currency support - Improved communication and updates on booking status ## Newest reviews (11 of 450) ### 3/5 — The Airlines Company approves my full-refund, I just need to wait will Bravofly give it to me refund *2026-04-02, version 26.11.0* The overall conversation is fluent and the consultant seems responsible for my issue. I will give full ranks if I can get my full-refund back and the Airplane company approves it. I just need to get the refund via Bravofly, where I pay for the tickets. ### 1/5 — ติดต่อไม่ได้ *2026-02-08, version 26.3.0* ห่วยแตกไม่มีเมลล์ติดต่ออะไรได้เลย ขอยกเลิกอะไรก็ไม่ได้ เงินไม่คืน ส่งเมลไปขอยกเลิกนโยบายบอกว่าจะคืนเงินเต็มจำนวนแต่เมล์ที่ตอบกลับกลับมาบอกว่านี่คือการคืนเงินของประกันบ้าบอมากข้อมูลไม่ตรงกันซักอย่าง ### 3/5 — No Etihad *2026-02-01, version 26.2.0* Etihad airlines is not available on the app only on the site, and there is no XNB in the app ### 1/5 — Scam and fraud *2025-10-15, version 25.43.0* Their quotation was around NZD 1400, soon I paid they notified charged MZD1742 from my account. I request if full refund! ### 1/5 — ignorant customer care *2025-10-09, version 25.42.0* total rip off ,i requested a change they gave me a quote i accepted it , then i get an email saying that they tried to call me which i never received, They send me another email with a new quote with higher price of almost 100 gbp , i had to accept it because i was helpless , then they put me into another 48 hour loop to keep me losing money because for them its just so easy to send another quote with higher price , then i received another quote double the price, which just shattered my mind and i kept asking representatives in chatbot to prioritise my case because i cant keep losing money they will serve you like snails , i think they ignore you intentionally to make more money if i am right , you have no access to talk to higher authorities, all you get their representatives doing their lazy job without sorting out anything . Better to use airlines straight as they wont rip you off like bravofly ### 1/5 — Scam company *2025-08-03, version 25.32.0* You guys are cheaters for sure with so many hidden fees and misguiding people to do services they don’t ask for ### 1/5 — It’s scammer app don’t use it *2025-07-18, version 25.29.0* It’s scammer app don’t use it ### 1/5 — Scam *2025-07-02, version 25.27.0* I never got my tickets. And they never answered my emails to try to get them or my money back. Do NOT recommend. ### 1/5 — Automatically Adds Fullflex *2025-06-26* Even when you select to not use their full flex ticket changes and refund option, they still add it. Always check your receipt and have screenshots of the entire purchase process. **Developer response:** Hi, Thank you for your feedback. We are really sorry to hear about the issue you had. If you’d like us to investigate it further, you can reach us via the “Need help?” section in the app. The app team ### 1/5 — Bad website *2025-04-30, version 17.40.0* During the booking the price were 733 SR but once i put my visa card details and proceed with the payment suddenly the deduction 916 SR What kind of fraud and I couldn’t find the booking on the airline website ### 1/5 — 🚨Scammers $$ be careful and read before you book ‼️ *2025-04-12, version 17.37.0* Don’t fall for cheap prices, they will impose extra charges for fullflex thing without your consent and even if you didn’t choose to get it. They have phone number which is automatic answer machine. You can’t hold live agent. The only option is to chat online and it depends on who you chat with you get different answers. I proceed with my bank to dispute extra charges after that they offered a refund if I closed the dispute and send them closure by email. They put you on loophole and a lot of hassle. Save your money and time and find better service. Note: they work under different names bravofly and lastminute.com Updated: ‼️The developer answer is copy and paste answer you will see it in many comments This app is scam ## Most critical reviews (10 lowest-rated) ### 1/5 — Scammer *2026-08-25, version 26.31.0* Totally scammer ### 1/5 — Fraud *2026-08-06, version 26.29.0* I did tap for 595aud payment and got charged 704aud.Dont book flights here ### 1/5 — We don’t like the service *2026-07-02, version 26.24.0* The bed company on the world don’t have any customer service ### 1/5 — Scam app *2026-06-11, version 26.21.0* This app quoted us 480 for 2 flights then as we pressed pay it charged our card 570. No human support staff only ai offering me a 70% credit as soon as I paid. Rip off recommend to no one ### 1/5 — Warning – Unauthorized Extra Charges *2026-05-28, version 26.18.0* I had a very bad experience with BravoFly. They charged me an extra $1300 without properly informing me or getting clear approval. The additional charges appeared unexpectedly, and dealing with customer service was extremely frustrating and unhelpful. I feel completely misled and disappointed by how this company operates. Please be very careful before booking with them and double-check every payment and hidden fee. I am writing this review to warn other people so they do not go through the same stressful experience. In my opinion, this platform is not trustworthy. ### 1/5 — Truly awful *2026-03-29* Totally inconsistent. Doesn’t link with Last Minute and vice versa. Won’t accept a perfectly good email and/or password. Book with them and then worry that your trip hasn’t been properly logged. **Developer response:** Hi, Thank you for your feedback. We are really sorry to hear about the issue you had. If you’d like us to investigate it further, you can reach us via the “Need help?” section in the app. The app team ### 1/5 — They won’t provide an invoice *2026-03-25, version 26.10.0* I can’t get an invoice for the $700 I just spent. Support chat bot is useless. So… one star. ### 1/5 — Unprofessionalism *2026-03-21* My flight was canceled by the airline. I contacted customer service immediately to request an alternative option and asked them to rebook me on another flight. I was told that my request would be treated as a top priority. However, the very next day, I received an email informing me that the ticket had simply been canceled and that a refund would be processed instead, with no discussion or attempt to find a solution. As a result, I had no choice but to pay out of pocket for another ticket on the same airline and for the same route, at a higher cost. What is even more frustrating is that quite some time has now passed since the cancellation, and every time I contact the support team, I receive the same response: that they will get back to me as soon as possible and that my request is a top priority. This is not how a business should treat its customers **Developer response:** Hi, Thank you for your feedback. We are really sorry to hear about the issue you had. If you’d like us to investigate it further, you can reach us via the “Need help?” section in the app. The app team ### 1/5 — Customer Service *2026-03-13* HORRIBLE customer service. I requested a refund a month ago (still haven’t received it) I have contacted support 3 times, all of which say they have passed the responsibility onto another department, but they have no idea when it will happen. Their app has a button to “review refund details” and it brings you to an error page. Overall horrendous experience, still waiting lol **Developer response:** Hi, Thank you for your feedback. We are really sorry to hear about the issue you had. If you’d like us to investigate it further, you can reach us via the “Need help?” section in the app. The app team ### 1/5 — Scammer *2026-03-06* I am very disappointed with this service. The app constantly tries to add extra paid options during the booking process. I was charged for the FullFlex option that I did not order. Customer support is very poor and it is extremely difficult to get help or resolve an issue. I just wanted to buy tickets, but instead I had to deal with unwanted add-ons and no proper support. I would not recommend this app. **Developer response:** Hi, The amount you’re charged should always match the final price displayed in the app. Before validating your payment, you can review this price. If you believe that we’ve made a pricing error, you can contact us using the “Need help?” section in the app. The app team ## Most praised reviews (10 highest-rated) ### 5/5 — Good customer service *2026-05-29* Good customer chat service **Developer response:** Hello, We’re delighted to hear about your experience with the app, and really appreciate your review. We hope to see you again soon. The app team ### 5/5 — Mr *2025-12-10* Fatah **Developer response:** Hi, We are sorry that you weren’t satisfied with your experience. We would like to help but need more information. If your issue is about the app, you can report it using the app’s feedback form: Profile > Leave app feedback. If your issue concerns a booking, please refer to the app’s “Need help?” section. The app team ### 5/5 — Arnaque *2025-09-29* J'ai été victime d'une arnaque sur ce site. Pressé d'acheter un billet, j'ai opté pour un paiement via PayPal. Le prix initial affiché était de 530 euros. Après avoir connecté mon compte PayPal et cliqué sur "Acheter", le prix a soudainement augmenté pour atteindre 630 euros ! Une véritable arnaque ! Si j'avais payé par carte, j'aurais eu la possibilité de vérifier le montant avant la validation, ce qui aurait évité ce problème. Malheureusement, ayant déjà autorisé le prélèvement via PayPal, la transaction s'est effectuée immédiatement. Je suis extrêmement déçu. Update : Il semble que j'aie activé une option par erreur. J'ai contacté le service client, qui a rapidement résolu le problème et effectué un remboursement. Le service client est très réactif et efficace. Merci ! **Developer response:** Bonjour, Merci pour votre commentaire. Nous sommes heureux d'apprendre que vous avez apprécié l'utilisation de notre application, et nous espérons vous revoir bientôt ! L’équipe App ### 5/5 — The chat is super fast *2025-07-19, version 25.29.0* I liked that I can contact them every single day. ### 5/5 — Refund *2025-07-09* Excellent customer service **Developer response:** Hello, Thank you for your review. We’re happy to hear that you enjoyed using our app, and hope to see you again soon! The app team ### 5/5 — Sav *2025-06-28* Sav au top, billets toujours au bon prix bravo 🎉 **Developer response:** Bonjour, Merci pour votre commentaire. Nous sommes heureux d'apprendre que vous avez apprécié l'utilisation de notre application, et nous espérons vous revoir bientôt ! L’équipe App ### 5/5 — Legit flight provider *2025-06-16, version 25.24.0* One of bravofly agent agent assisst me through out my concern and actively accommodating my request. I am so happy with the assistance. I will definitely come back for more flight bookings. Loved the service! ### 5/5 — Very good *2025-05-14, version 17.42.0* Feeling happy ### 5/5 — Buchungsservice *2025-05-01* Musste den Kundenservice wegen einer Umbuchung bemühen und wurde bisher zu meiner vollen Zufriedenheit mit schnellen Antworten zu meinen Fragen versorgt. Danke **Developer response:** Hallo, vielen Dank, dass Sie unsere App bewertet haben. Wir freuen uns, dass Ihnen die App gefallen hat und hoffen, Sie bald wiederzusehen! Ihr App Team ### 5/5 — Nice booking experience *2025-01-30, version 17.26.0* Booked flight from TPE to Bangkok, all journey was smooth. Not as bad as internet describe --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*