# Breeze for Patients — user reviews > 128 indexed App Store user reviews of Breeze for Patients by CareCloud Corp., rated 4.70/5 from 17,688 ratings. - Source: https://appshunter.io/ios/app/breeze-for-patients/id1197472721/reviews - App overview in markdown: https://appshunter.io/ios/app/breeze-for-patients/id1197472721.md - Rating breakdown: 5★ 14,499 · 4★ 1,745 · 3★ 612 · 2★ 236 · 1★ 596 ## What do users think of Breeze for Patients? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient app features - 💡 Helpful for managing appointments and billing **Cons** - 🐛 Frequent crashes and bugs - 👎 Difficult to navigate and use - 🔒 Security and login issues - 💤 Lack of important features (e.g. visit summaries, medication tracking) **Commonly reported bugs** - Unable to log in or access account - App not compatible with latest OS updates - Data entry fields not working as expected - Inconsistent date/time formatting **Most requested features** - Add search functionality for providers - Improve date/time selection for appointments - Allow users to edit/update their information - Integrate with mobile payment options (e.g. Apple Pay) ## Newest reviews (16 of 128) ### 2/5 — No message capability *2026-05-28, version 2.0.9* The app does not provide an easy way to send and receive messages to your care provider. All of your competitors offer this capability. Will be encouraging my care provider to change their service. ### 2/5 — Frustrating *2025-10-21, version 2.0.5* My app says that it's not up to date, but I don't get the option to update it. I used to be able to pay my copay thru the app, now I'm not able. Very frustrating. ### 3/5 — Expiration date *2025-10-12, version 2.0.5* Expiration date difficult to enter. ### 1/5 — Update *2025-10-09, version 2.0.5* App is updated but it keeps telling me it’s not. Notification won’t go away. ### 1/5 — Glitchy app *2025-10-06, version 2.0.5* I contacted support last December that my app kept saying "Your app is not up to date! Please update your app to take advantage of the latest Breeze features." Almost a year later and multiple open support cases, this issue has not been solved even after I've uninstalled and installed my app. On top of that, I don't see anything under my Payments tab, which is not true because I have used the app to make appointments in the last year. The app is glitchy and makes me weary that my info is on it. ### 1/5 — Asks for update and there is none! *2025-09-08, version 2.0.5* Says I need to update right after I installed it. There is not an update! What is wrong with the developers?! ### 1/5 — Cannot update *2025-08-18, version 2.0.5* I’m told my app is not up-to-date and in order to take advantage of the latest breeze features, but I cannot. I have not been able to update the app for several months now and it’s frustrating! I have uninstalled and reinstalled it several times and still unable to update. This is frustrating and makes me want to delete the app. ### 1/5 — Missing content *2025-07-14, version 2.0.5* The app constantly does not show medical information, like test results, in the app. I have to log on to Breeze on a computer in order to see this information. This has been an issue for over a year. In addition, sometimes content is there, other times not. It’s random what I’ll be able to see. ### 1/5 — Apps says out of date *2025-05-21, version 2.0.5* When will you all update this app it’s saying my app is out of date but there’s no update here in the App Store for this app. ### 1/5 — Message: App not up to date *2025-05-12, version 2.0.5* Received notification that the App is not up to date but no update is available in the App Store. ### 1/5 — Horrible app *2025-04-23, version 2.0.4* Why don’t doctors just use my chart? It’s the simplest app always works. It’s used by not just independent doctors by John Hopkins, Cleveland clinic, Etc. This app is garbage ### 1/5 — Forms do NOT save *2025-03-05, version 2.0.3* What is the point of a Save and Continue if it doesn’t work? I had to start over multiple times because the app inexplicably timed out and I had to log back in. All the progress I made was lost. Also if having to flip between apps to gather phone numbers or photos of insurance cards the app will sometimes time out and you lose your progress this is so frustrating. ### 1/5 — It’s a simple request *2024-11-15, version 2.0.1* I still have no access to my breeze account. All I need is the two step verification to be lifted so I can add my new phone number. I think it’s month 4 now and no I don’t want to talk to anyone again. It’s a simple request and I will complain to my dr office again. Maybe they need to find a new and updated app to use for their patients. ### 1/5 — Not a great app *2024-11-04, version 2.0.1* I had to use this app and it was painful. I had forms to complete but the forms do not save as you progress, which meant that the information provided was accurate as they could have been if I could have existed and come back. Then the date formats were inconsistent. The date fields should have been formatted the same across the app. I liked having the ability to use multifactor authentication. That is until when I used it via my phone and could not get to the fields on the screen. I had to turn off that feature. Overall, not impressed and mostly frustrated in using it. ### 1/5 — Horrible *2024-10-27, version 2.0.1* Have tried and tried to use keeps saying doesn’t like user name or passwords, have even used forgot password , no go so frustrating ### 1/5 — Remove clinics not associated with me *2024-10-15, version 2.0* Unable to remove a doctor that I no longer see. 6 years ago. ## Most critical reviews (10 lowest-rated) ### 1/5 — Impossible to update password *2026-09-03, version 2.0.13* The app is forcing me to update my password but it is actually not possible on my iphone since the keyboard is forced to pop up and covers the change password and continue button. So I guess I can’t access the app anymore? ### 1/5 — Blah *2026-08-15, version 2.0.12* New Dr who uses Breeze, can’t even use the app have done everything to log in and all I get is NOT A BREEZE USER, even the website says the same thing, even tho my email is correct etc… apparently I’m not the only one who has run into this mess if the devs can’t fix the app/website, then why do they even continue pushing this to providers to use!!! ### 1/5 — Terrible! Zero Stars *2026-07-05, version 2.0.12* My current employer used to have this EMR/EHR and all of us employees signed up to see what pts had to go through. The app never worked. And good luck getting a customer service representative to actually help fix the problem. Now my current specialist uses this system. And I already know the headache I’m about to endure. But I gave it a shot and tried to login with no success. I had a customer service representative contact me about the portal and told me there is nothing they can do cause I had a previous account. That was in March/April 2026; I got an email last week June 2026 that my case was closed and the error was fixed. Tried again to login NO success. I will just have the specialist fax all my records to my current PCP. ### 1/5 — Forced Two Step *2026-06-29, version 2.0.11* Will not be participating in the use of this app. Mandatory two step verification is so time consuming. You already sell my data, why do I need two passwords ### 1/5 — No where to leave a messag *2026-06-12, version 2.0.10* I wanted to leave a brief message for Dr Salah but there’s no when to leave on, even for the pa. ### 1/5 — Update App?? *2026-06-11, version 2.0.10* Even though I have updated the application and reset my phone several times on June 11,, 2026, , it still says your app is not up to date and some other stuff… ### 1/5 — Horrible *2026-05-21, version 2.0.9* Can’t find anything on here no results nothing ### 1/5 — Boooooooo *2026-05-17, version 2.0.9* Constantly times out. Another pointless medical app. ### 1/5 — App doesn’t work *2026-01-23, version 2.0.8* I’ve been on the phone trying to get my login to work all week, but I keep getting an error that I am not a Breeze user. My doctor cannot send me a new invite link because apparently I am already a Breeze user. The backend is broken and no matter how many times I’ve contacted for help and opened tickets, nothing gets resolved. I will have to go to another doctor. By the way, the online login doesn’t work for me either. And it’s not a question of what device or browser I’ve used. FIX THIS! You’re dealing with peoples HEALTH. It’s kind of important. ### 1/5 — Update Not Working *2025-11-11, version 2.0.5* When I log on to my Breeze account, it states I need to update the App. When I go to the App Store, it just gives the “Open” option. How does one update the App? ## Most praised reviews (10 highest-rated) ### 5/5 — Great App *2026-08-18, version 2.0.12* This app helps skip the phone tree & the front desk. It is reliable, and I appreciate the ease of use. ### 5/5 — Love my PCP *2025-11-03, version 2.0.5* I cannot say enough good things about my primary care team. Everyone that I have ever interacted in this office has been beyond professional, kind, courteous, patient, and make sure that I leave the clinic feeling better than I did when I walked in. ### 5/5 — Not working correctly *2025-10-27, version 2.0.5* Tried sending message. It automatically sent before I was done. Had to send 3 messages before I was finished. ### 5/5 — Payment *2025-06-05, version 2.0.5* I really like this because I can do it online and make a partial payment and make sure I’m paid up for my next appointment. Thank you Dr. Holden!! ### 5/5 — Dr. Lewis & Staff *2024-05-14, version 1.9.5* Dr. Lewis has an excellent patient support staff and their treatment of patients is amazing. His Nurse Practitioner Erica Spicer is absolutely amazing in her treatment techniques. I’ve been a patient of Dr. Lewis for many years and couldn’t even imagine going anywhere else for pain management. Kindest Regards, L. Sylvester ### 5/5 — I love the app but… *2023-12-13, version 1.8.8* I love the app, easy to use but. Where is the cancellation button? You need to Work in that please! ### 5/5 — First appointment with Allison *2023-09-18* Shout to Mitchell medical center. Went for my first appointment today. Super clean , extremely friendly and I was in and out! My new PA Allison was very nice and  thorough and answered any questioned I had. I was very pleased today and no disappointment since I’m picky. My medical assistant was brand new and I didn’t catch his name. But I do know he was a medic in the service previous and he was super nice and awesome at drawing blood and I’m a tough draw. With that said. Also thank you for yours service ### 5/5 — Payment *2023-08-26, version 1.8.7* So easy to make the payment. ### 5/5 — Easy to use! *2022-03-08, version 1.6.8* So great to see appointments, bills, and other information all in one place. I’m a fan. ### 5/5 — Dr. Susan Zito *2021-10-21, version 1.6.7* Dr. Susan Zito and her staff have saved my life through their wisdom, and constantly trying to improve my health. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*