# Breeze: Health & Wellbeing — user reviews > 62 indexed App Store user reviews of Breeze by Health Shield Friendly Society Ltd. - Source: https://appshunter.io/ios/app/breeze-health-and-wellbeing/id1536127005/reviews - App overview in markdown: https://appshunter.io/ios/app/breeze-health-and-wellbeing/id1536127005.md ## Newest reviews (18 of 62) ### 1/5 — Crashes *2025-11-12, version 2.0.75* If i could score this app a zero, i would. Open a page, there’s no back option, try to make a claim, crashes you out and you have to start again. This app is impossible to use. Save time and use your pc/web browser, the app is no good. ### 1/5 — Crashes *2025-11-06, version 2.0.75* The app crashes when you select take photo for a claim. The app looks and feels like the website - which is clunky at best. As it’s useless to me, I’ll delete it and use the website. ### 1/5 — So bad *2025-10-12, version 2.0.75* It’s basically a website that opens other pages. So bad ### 1/5 — Terrible app - pretty pointless *2025-09-25, version 2.0.75* Doesn’t do anything that you can’t do online. Log in is painful. The claim form wouldn’t work properly on my iPhone so couldn’t enter any information. Really poor ### 1/5 — Could have been so much better *2025-09-18, version 2.0.75* The functionality that you actually want - ie managing and making claims on your cash plan is buried under fluff and superfluous stuff like health monitoring etc, making it even less user friendly than the website! ### 1/5 — Wrap and Tap with very limited functionality. *2025-08-29, version 2.0.75* Expectation: open claim, add evidence via camera, all personal data pre-filled but editable, select a few variables, submit, wait a few days for the money to come back Reality: is the claim for is completely unusable on mobile. ### 1/5 — The worst user interface *2025-07-21, version 2.0.75* A terrible app with shocking user interface. The app itself is glitchy, when scrolling through difference services the app glitches. For a health app, navigating the app just causes extra stress. Just a basic & poor app. ### 1/5 — Apple has just voted this the worst app of the year! They are right! *2025-07-18, version 2.0.75* Bad layout, bad UI, crashes when trying to upload or take a photo to claim. Unclear, messy layout, nothing intuitive at all. ### 1/5 — Complete scam *2025-07-14, version 2.0.75* Does not give you a breakdown like advertised, instead it ask you to sign up to Better Help & pay another subscription to have someone go through your results with you. Even worse there is no way to cancel through Apple subscriptions as it doesn’t show up so you have to email them. Would be 0 stars but they don’t let you give that! ### 1/5 — Horrible App *2025-07-13, version 2.0.75* I don’t usually write app reviews good or bad. In this case I made a special exception. This app is so bad it’s not worth wasting your time. It’s practically unusable. In this day and age where app development is so cheap there’s no excuse for a company of this size to have such a bad app. If you’re not going to bother building a proper app for your customers. Just don’t make one at all. ### 1/5 — Poor app *2025-07-13, version 2.0.75* Doesn’t work like a well thought out app can. Basically a web page which is squeezed into the app. Some pages I go on I can’t return the previous page meaning I have to close the app and reopen it. Won’t be using again. ### 1/5 — Awful *2025-06-14, version 2.0.75* Whoever designed this app should be sacked. Cannot claim in the app, cannot use the back button. Worst app I have. ### 1/5 — App is all but useless *2025-06-11, version 2.0.75* Can just about view the basic. Can’t go back from viewing policy documents so have to force close the app. Design could be better. ### 1/5 — Poor *2025-05-14, version 2.0.75* Unfortunately this is a really poor application. Effectively it looks and feels like a webpage rather than an a smooth well considered application. Difficult to navigate around to find what you need. Login page needs improving, either to remember login details on iPhone, or offer biometric login. Like other feedback, when you open up a document, there isn’t a back function, so you’re stuck on the document and you have to force close the application and start all over again. Really does need a thorough overhaul and update to make it much simpler to use and navigate. ### 1/5 — Shocking app *2025-05-07, version 2.0.75* Almost impossible to make a claim in the app. You can click on the docs and they come up but you cant print them off or leave the screen forcing you to close the app and start again. Im going to try in the web browser and hopefully that will work. ### 1/5 — Cant go back from the All *2025-04-21, version 2.0.75* Once you have selected a page, there is no option to go back to the homepage or any other page. ### 1/5 — Login not saved, unable to escape PDFs *2025-04-07, version 2.0.75* This app forgets your log in each time you leave, so you need to log in every single time you open the app. It appears to basically be a wrapper for a webpage. When you open a PDF, which is how you view just about all productive information, you cannot leave the screen and have to close the app then log back in to continue. Very frustrating experience. ### 1/5 — Cover good, app not fit for purpose *2025-03-22, version 2.0.75* App is an absolute joke, as others have said if you look at a document you have to come out and re login every time. The claim process is poor and buried and has thus far taken multiple unsuccessful attempts to work through. ## Most critical reviews (10 lowest-rated) ### 1/5 — SCAM *2026-07-23, version 2.0.78* This is a scam. Money will be leaving your account left right and centre and it is next to impossible to cancel. The app does nothing of what it says. They have inbuilt ‘glitiches’ so they can even blame your wifi/phone etc when it simply isn’t the case. They just want to make it hard for you to cancel any subscription. When they ask for a donation you are basically giving them a free for all to take money from your account. ### 1/5 — Terrible *2026-07-07, version 2.0.78* You can’t even log in for the first time if you opt not to have it track. A pop up appears that isn’t design for the app asking if you are sure but it’s not designed so you can confirm the decline of permission. Truely a terrible app and looks to have been that way a while from other reviews. ### 1/5 — Apple has just voted this the worst app of the year! They are right! *2026-04-30, version 2.0.75* Bad layout, bad UI, crashes when trying to upload or take a photo to claim. Unclear, messy layout, nothing intuitive at all. Open a document and you’re locked out the app no way to go back or close. Car crash of an app. Luckily our company has seen sense and gone back to a corporate plan with Westfield who are much much better! ### 1/5 — Shocking - Crashes *2026-03-25, version 2.0.75* Let’s you enter multiple claims then as you progress to upload images crashes when you tap Take Photo. Wasting so much time and effort. Pointless. Almost seems deliberate to put you off claiming! ### 1/5 — Poor functionality *2026-03-14, version 2.0.75* Constant app crashes when trying to upload receipts, if you open any policy there’s no close or back button so have to close the app and re login every time. Amazed developers passed this app off as functional and acceptable ### 1/5 — Awful awful app *2026-03-12, version 2.0.75* Never felt the need to leave a review on apps until needing to use this via work. It’s absolutely terrible, constantly crashes, logs you constantly, very difficult to navigate, claim forms don’t download without crashing. You really need to sort it out. ### 1/5 — Great app *2026-01-07, version 2.0.75* Doesn’t display any of my services, allow me to make claims, or do ANYTHING. There are zero features besides taking a questionnaires and even then half the content goes off the screen. What is even the point of Breeze ### 1/5 — Awful *2026-01-07, version 2.0.75* Doesn’t work can never log in have to change password each ### 1/5 — Poor UI and buggy *2025-12-24, version 2.0.75* As per the title. Difficult to navigate. Areas of the UI open and you can’t go back forcing the user to close the app, log back in and continue. Disappointing ### 1/5 — Hasn’t got the basics right *2025-11-23, version 2.0.75* This app feels like a first draft that hasn’t even managed to get the basics right. It doesn’t remember your log in details. There is no back navigation option once you’ve opened a document so you have to close the app and start again. Which is even more of an issue as you have to manually input your user name and password every time. The app is also generally not user friendly or easy to navigate. ## Most praised reviews (6 highest-rated) ### 5/5 — Makes getting drs easy *2021-01-11, version 1.0* New user. Makes it easy to call drs instead of going out for an appointment. Really good feature to have and saves me so much time! ### 4/5 — Not bad *2025-06-28, version 2.0.75* Please provide a back button to each page and document or policy screen ### 3/5 — Login *2025-09-08, version 2.0.75* Please add finger print and facial recognition to log in ### 2/5 — Great potential but neglected *2025-02-20, version 2.0.71* App has great potential however it always takes me back to website which makes app pointless - and main problem I need to enter login details every time - it does not remember - ui/ux also needs big update please fix ### 2/5 — No back button *2023-11-14, version 2.0.68* When you open policy pages or any pages there is no back button to go back. Have to logout and login again each time opening pages. ### 2/5 — Needs a bit of work *2023-05-06, version 2.0.37* I use the screen reader function on my iPhone and the app has some issues which make it inaccessible. there appears to be no back button on some pages so the only way to get back to the start is to close the app which involves logging in again. it is also not the most intuitive. I tried to find the ‘Make a claim’ button but could not locate it. Also the buttons and links are not labelled so it is difficult to know which elements are interactive. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-01.*