# Brentford FC Official — user reviews > 90 indexed App Store user reviews of Brentford FC Official by Brentford FC Limited, rated 4.90/5 from 17 ratings. - Source: https://appshunter.io/ios/app/brentford-fc-official/id1172756708/reviews - App overview in markdown: https://appshunter.io/ios/app/brentford-fc-official/id1172756708.md - Rating breakdown: 5★ 16 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 0 ## What do users think of Brentford FC Official? Overall sentiment: negative **Pros** - 🐝 Great for Bees fans - 📰 Up-to-date news - 📈 Informative statistics - 📺 Video content - 👍 Easy to navigate - 📲 Good notifications - ⚽ Matchday information - ✨ Well-designed interface **Cons** - ❌ iOS 17 requirement - 🚫 Account setup issues - 🎟️ Ticketing problems - 💻 Incompatible with older devices - 🔄 Update issues - 📉 Regression in features - ❌ Cannot access tickets - ⚠️ App freezes/crashes - 🚫 Removed features - 🤷‍♂️ Functionality removed **Commonly reported bugs** - Email verification code never sent - Cannot transfer season ticket - Error when accepting/declining tickets - App frozen due to iOS 17 requirement - Cannot access app on older phones - App tells me an update is available but doesn't update - Cannot login with existing credentials - App crashing on startup - App not fit for purpose for ticketing - Gap in news stories - Tickets feature stuck in a loop - Videos don't display - Headlines cut off - Other club games not shown in summary view - iFollow removed - Doesn't inform when goal scored or red cards/penalties - Cannot download to iPad - Removed functionality to check scores for other fixtures - Nothing opens in the app - Unusable on iPad - App gives problems on opening - Not suitable for iPad - Team news notification leads to home page - Intermittent freezing when scrolling news **Most requested features** - Allow access on older iOS versions - Improve account verification process - Restore ability to see other team fixtures - Bring back live scores from around the leagues page - Bring back ability to click on games for lineups, stats, commentary - Fix videos not displaying - Fix headlines being cut off - Show other club games in summary view - Fix iFollow removal - Add goal/red card/penalty notifications - Allow download to iPad - Fix app not opening sometimes - Make app iPad friendly - Fix shop section issues - Improve score update speed - Fix team news notification issue - Fix intermittent freezing ## Newest reviews (14 of 90) ### 1/5 — Will not update! *2025-08-20, version 4.2.1* App tells me an update is available, but doesn’t update. Can’t get past this.. will have to uninstall and the reinstall! You have made us need to install the App for a season ticket, now you make it impossible to use on an older phone. How about thinking about your Fans instead of your wallet! ### 1/5 — Cannot login *2024-09-09, version 4.0.2* App is probably ok but I can’t login using my existing credentials. I can login with same credentials fine in browser but not in the app. ### 1/5 — Doesn’t work *2024-07-25, version 3.6.0* My phone has I O S 15. 8 2 So it won’t load ### 1/5 — Terrible experience *2024-07-11, version 4.0.0* Unfortunately the 24/35 update is a huge regression on the previous experience. Please revert this asap. ### 3/5 — Started crashing... *2024-05-04, version 3.5.0* Was a mainstay for match days and keeping up with news. Has just started crashing on startup every time. I have uninstalled and reinstalled, still the same. iOS 17.4.1. Help devs! ### 2/5 — Won’t let you see other team fixtures *2024-05-03, version 3.5.0* Last season you could click on any team in the premiership table and see the fixtures (and scores). They’ve take this feature away… why 👎 ### 1/5 — App not fit for purpose *2023-07-16, version 3.1.1* I cannot get into my ticketing account through the app at all. I have deleted the app on more than one occasion and it worked intermittently. I have spoken to at least two different people at the club office who say there is no problem. I have done everything I can think of my end to try and sort the issue. I’ve asked the ticketing office staff to pass on messages in the hope I can get this sorted, all to no avail. This has all started since going over to ticket master. Is there anyone, anywhere that is prepared to help me resolve this issue or am I going to miss out on tickets etc. because at this point for me it’s not fit for purpose? ### 1/5 — Stotfold Bee *2023-01-23, version 3.0.1* This same problem keeps happening with this app. The app will show four or five recent news stories, then there is a gap of around two weeks in the stories. This is very poor. If I want to know what is happening I go to the website. ### 1/5 — Tickets feature doesn’t work *2021-08-23, version 2.3.0* Only reason I downloaded the app was for the tickets feature. Signed up, clicked the confirm link but I’m stuck in a loop any time I try to access the feature. I’ll give it 15 minutes, otherwise it’s getting uninstalled ### 3/5 — Revert The Updates!! *2021-01-16, version 2.1.4* All previous updates for the past year have only made the app worse!! Bring back the live scores from around the leagues page!!! And also bring back being able to click on games to see lineups, stats, commentary etc. !!! Why did you get rid of these features??? ### 1/5 — The app is rubbish now *2020-10-22, version 2.1.2* The new version (2020) of the app is very poor. The developers should know that there is widespread disappointment at the new app, a significant back-pedal from the previous version. Videos don’t display, headlines are cut off, other club is games not shown in summary view. Very poor update generally. Who thought this version was a good idea?? ### 1/5 — iFollow gone from latest update *2020-09-19, version 2.1.1* iFollow has been removed from the latest update so can’t listen to matches ### 3/5 — App needs improving *2020-08-17, version 2.0.1* It’s a frustrating app cos it doesn’t inform me when a goal is scored or any red cards,penalties etc. I’ve noticed that other club apps do what this app doesn’t. ### 1/5 — Removed functionality *2020-07-04, version 2.0.1* You used to be able to check the scores for other fixtures in the league but they removed that functionality. Why?! ## Most critical reviews (10 lowest-rated) ### 1/5 — Malcolm Devereux *2026-08-18, version 4.2.1* The app requires an I phone with IOS 17 and above its not usable with my I phone 8 ### 1/5 — Locked out again *2026-08-11, version 4.2.1* Once again it’s locked out anyone with an older phone. So much for sustainability. ### 1/5 — Who wrote this? *2026-08-10, version 5.1.0* I have never seen or tried to use such a pile of pooh. Did anyone bother to try this on all platforms? Awful! ### 1/5 — Dysfunctional App *2026-07-13, version 5.0.0* Signed up as an overseas member with my wife and son so that we can apply for tickets to a home game in November whilst visiting the UK. Apart from the horrible, non-intuitive layout of the App, it continually logs me out and has no provision for overseas ballot applications, despite an email being sent that says ballots are now open. I am now logged out and cannot log back in! Go to the website via a browser and the same errors occur. Follow the ballot application link on the email and it says I am ineligible for tickets. A dysfunctional interface on all fronts. ### 1/5 — Can’t validate account *2026-02-21, version 4.2.4* Installed app but can’t setup account to buy tickets… email verification code is needed but never gets sent. Have tried with different email accounts, friends have tried too. It’s just not working. No tickets :’( ### 1/5 — Useless *2025-09-15, version 4.2.2* I have been a season ticket holder for 7 years and the prem have decided to change the ticketing system fine. The problem is the app is absolutely useless my dad can’t transfer my season ticket to me and I’m planning on going to the villa cup game and my dad tried to send the ticket to me when I tried to accept it it said there has been an error so I tried to decline it and once again said there was an error. Also the fan number feature is useless as you can’t even find the number. This is deeply upsetting to see how the club treat there fans. ### 1/5 — Frustrating *2025-09-10, version 4.2.1* Since the update, because I don’t have ios17, my Bees app is frozen and won’t let me access it in any way. Downloaded every other PL League clubs’ app and every one of them will let me access their pages. So the only app I can’t look at or use is my own club’s. Thanks Brentford. ### 1/5 — Fez *2025-08-29, version 4.2.1* Only usable on ios17. I don’t have that. Cannot download. No access to tickets. Looks like goodbye Brentford fc ### 1/5 — Diabolical. Ended my match day support *2025-08-22, version 4.2.1* I’ve been going to Brentford since 1982 - between 10 and 20 games a season depending on my life commitments. This app has ended my match going experience. My iPhone has iOS 16 not 17 so unless I get a new device I can’t support my team. So match going is dead to me. I am forced to watch on TV. I’m sad about this. Maybe when I can afford a new device I’ll come back….or maybe not. ### 1/5 — New App *2025-08-22, version 4.2.1* I can’t access the new app. Is my IPhone 8 to old to install this app? Richard Clifford 23577 ## Most praised reviews (10 highest-rated) ### 5/5 — BRENTFORD 🐝 *2025-02-21, version 4.0.3* Really helpful app for highlights score updates interviews news story’s transfer rumours and matchday lineups and reports. 5 stars ### 5/5 — Good app tbf *2022-08-14, version 2.3.8* Up the bees. ### 5/5 — Perfect For Bees Superfan *2022-04-08, version 2.3.5* The app has all the latest updates in the Premier League and below!! Latest info on all things bees!! Great app with no malfunctions. Up the bees!! ### 5/5 — Best team in England *2022-02-24, version 2.3.4* Quality app, Quality team ### 5/5 — Hdhsh *2020-12-30, version 1.4.1* Ohhh yaaaaah Dady this app is so good 🍆💦🍩 ### 5/5 — Can’t down load *2020-07-04, version 2.0.1* Why doesn’t it allow me to down load to a iPad ### 5/5 — Review *2020-06-20, version 1.4.1* Keep up the good work ### 5/5 — Bees Fan and loving the app *2020-06-08, version 1.4.1* Great to be in touch with latest news on the app. COYBs ### 5/5 — A must if you love Brentford *2020-04-05, version 1.4.1* Fantastic treasury for Bees fans. Keeps us all ahead of the curve and well informed. Worth checking in regularly as there is always something new! ### 5/5 — Use it *2020-03-19, version 1.4.1* Tells you every thing that you need to know so good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*