# Brex — user reviews > 125 indexed App Store user reviews of Brex by Brex, rated 4.80/5 from 8,833 ratings. - Source: https://appshunter.io/ios/app/brex/id1472905508/reviews - App overview in markdown: https://appshunter.io/ios/app/brex/id1472905508.md - Rating breakdown: 5★ 8,196 · 4★ 303 · 3★ 85 · 2★ 36 · 1★ 213 ## What do users think of Brex? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Convenient receipt management - 🚀 Efficient expense tracking - 🚀 Helpful notifications - 🚀 Smooth interface - 🚀 Intuitive app design - 🔒 Secure banking - 👍 Great customer service **Cons** - 🐛 Unreliable login process - 🐛 Slow check deposit - 🐛 Limited app functionality - 🐛 Inconsistent account closure policies - 🐛 Lack of transparency in decision-making - 🐛 Unstable banking services - 🐛 Frustrating customer experience **Commonly reported bugs** - Check deposit issues - Incorrect transaction categorization - Unreliable account linking - Inconsistent app behavior **Most requested features** - Ability to change flights directly in the app - Improved iPad support - Restore gold card in Apple Wallet - Searchable transaction history in the app ## Newest reviews (15 of 125) ### 2/5 — Aggravatingly Limited *2026-05-24* I’ve used a few different deficient mobile apps over the year—Concur, Expensify—but for all my complaints, I find myself longing for their sweet embrace again. This app is a train wreck. iOS sharing functionality to Brex is extremely limited, it seems completely unwilling to believe that I might dare have a receipt in PDF format, and rather than assuming an unmatched receipt might be a new expense to ingest and process, it seemingly rejects it for lack of matching. Perhaps that works better if you exclusively use their payment card rather than a personal card. When it does work in its limited capability, it’s fine. Pictures seem to be fine for receipts, for example, but those longing to long press their hotel receipts into the app will not find relief here. Off thee to the web page and actual functionality. **Developer response:** We’re sorry to hear this. That’s clearly a frustrating experience, especially when core workflows like sharing receipts and uploading documentation feels harder than it should. We appreciate the detailed feedback on iOS sharing and unmatched receipt handling. Please reach out to reviews@brex.com so our team can take a closer look and better understand your experience. ### 2/5 — Very glitchy, need to force close a lot *2026-05-16, version 69.0.1* This app, when it works well, is great. But it is so glitchy that I need to force close the app all the time. It shows options that I cannot select, screens that don’t change, and it just all around poor coding. ### 2/5 — Fix Your Mobile App! *2026-04-23* Brex worked fine for a couple months but recently (past 6 months or so) the mobile app doesn’t work well for reimbursement and sometimes booking. I used to be able to take a picture of my receipt to submit right away. The app will scan the picture of the receipt well but good luck with any other functionality. Typically I try once or twice in hopes that restarting the process will help only to have the “submit” button not work after entering my memo for the expense. Great app if only it were reliable. **Developer response:** We’re sorry to hear this. That’s a frustrating experience, especially for something as core as submitting reimbursements. Issues like the submit button not responding and workflows breaking after capturing receipts are not the standard we aim for. Please email reviews@brex.com so we can investigate this directly with our team. ### 1/5 — Filing mileage reimbursement Trip Type *2026-03-24, version 62.0.4* I am not able to select multi-stop anymore, they made changes on the interface, I message on facebook messenger to report and included videos, they acknowledge but never heard again. ### 1/5 — Once receipt is uploaded it stops working *2026-03-21, version 62.0.4* I am having a lot of trouble adding expense to the Brex . Tried installing and reinstalling but hard luck everytime. Most of the time touch don’t work. If it works , once I upload a receipt , now it becomes very limited . Dropdown stops working …Additional receipts could not be added.. No submit draft or save draft works. Worse . ### 1/5 — iOS 26 Issues *2025-10-04, version 52.1.0* CANNOT SCROLL YOUR BANK TRANSACTIONS (underneath actual Brex bank accounts). Scrolling on the Brex Card transactions works fine (under Wallet). But if you click into Accounts Tab > Select an Account (e.g., Primary checking)…. You CANNOT scroll down to see anything more than the first few transactions on the screen. Wow. ### 2/5 — Camera function not reliable *2025-09-27, version 51.5.0* Taking pictures of receipts should be better. You cannot zoom in or crop receipts. it would be good if the camera functions was able to detect and capture only your receipts. ### 1/5 — Fitter *2025-09-24, version 51.5.0* Very complicated and time-consuming to use!!!! ### 1/5 — Horrible *2025-07-19, version 50.0.2* There’s these tiny little icons that tell you to upload a receipt etc. there’s no notification that says you have completed whatever the tasks are - everything is in this super tiny font that’s very difficult to read. Not impressed. ### 3/5 — App won’t open *2025-07-12, version 49.6.0* App not opening ### 1/5 — Version 49.3.0 is stuck on the loading screeen *2025-06-21, version 49.3.0* Brex worked great for me until version 49.3.0. Now I cant use the app at all, as when I try to load it, it just never loads showing the logo/startup screen. Please fix it or roll back to the previous version, otherwise I can only use the website, which is much more cumbersome. ### 1/5 — Auto focus does not work on iPhone 15 pro *2025-06-05, version 49.0.0* When trying to submit a receipt, the camera sets the focus at some very large distance, making taking practical images of receipts pointless. Pretty basic stuff to get right. ### 4/5 — Camera does not focus reliably IPhone 16 pro *2025-05-01* First time using brex add photo of receipt on a brand new iPhone 16 Pro to find that the camera was focused fixed and very far away however, the second time I chose the take photo option my result was different and was able to get a close-up picture without issue. It just seemed like the camera was not focusing, even if I would tap on the screen for the first initial time of doing this **Developer response:** Thanks for the feedback! We've raised the camera issue to our team. Glad it worked on the second try—appreciate you bringing it to our attention! ### 1/5 — Terrible security *2025-03-27, version 47.5.0* This sketchy app asks for your banking credentials (via Plaid) just to verify that you own the account. Terrible! You should never reveal your banking credentials to anyone! ### 1/5 — Useless if free account *2025-03-26, version 47.5.0* Had been allowing me to access credit card and submit expenses then they went and updated and wont even let me sign in due to account type. Customer service not looking out for the end user ## Most critical reviews (10 lowest-rated) ### 1/5 — Glitching app constantly *2026-07-18, version 78.0.0* This app and program is aweful and keeps freezing and glitching!! It’s crazy how bad the app is. Online computer portal is much better but freezes constantly. Maybe the worst app I’ve ever used!! ### 1/5 — Extremely limited app *2026-07-16, version 78.0.0* I have never used a banking app with such limited functionality. It’s 2026. Why can’t I see other people’s expenses? Why can I see which cards we’ve issued? Why can’t I look at spend over time? They’ve put such little effort into this app. ### 1/5 — The worst *2026-07-12, version 77.0.0* The worst travel / expense app I’ve ever used. Not at all intuitive, and there are constant glitches (where buttons just won’t work). ### 1/5 — You cant cancel pending requests in the app *2026-06-21, version 73.0.0* how useless ### 1/5 — Unsuitable for Most Businesses *2026-05-20, version 70.0.0* A fair warning as I’ve had a lot of issues with this fintech company because it’s not an actual bank. This most likely will affect your businesses access to the business funds. ### 1/5 — Stuck in Update Required *2026-04-16, version 66.0.0* It says “update required.” So I downloaded the update, restarted, and it still says that. The App Store says I have the most recent version. ### 1/5 — Terrible App *2026-04-06, version 63.0.1* The app is really difficult to use, it has lots of bugs when submitting expenses (lags when typing, jumps between expense). For being a expense management app, its hard to find reports on submitted expenses, all become individual and cant group reports. App is slow and also not pleasant to use ### 1/5 — Signs out and fails to sign in frequently *2026-04-03, version 63.0.1* This app has a horrible history of signing out for no reason, then when trying to sign back in it either fails or forces you to click confirm via email after I just completed 2FA via SMS. Then it errors out by saying I’m on a different device or browser after clicking the email on the same mobile device. If I wasn’t forced to use this horrible app I’d delete it. ### 1/5 — Good service, but app is unusable for reimbursements *2026-03-28* If the app just worked I’d love it. It takes me maybe 5-6 tries of opening and force quitting the app to be able to submit a reimbursement. During the process, when uploading a receipt, filling out details, and hitting submit - almost ALWAYS one of the fundamental buttons just doesn’t work. The ‘Submit’ button after filling everything out just doesn’t function, no matter what I do. It’s like you’re not even pressing it. That or even just pressing the + to submit a reimbursement. It’s ungodly infuriating. It sometimes takes me 30 min to submit two reimbursements with how much I have to just quit and start over. iPhone 16, latest software but have had this prob for months. PLEASE FIX THIS **Developer response:** That’s not the experience we want. App reliability should never slow you down. Please email reviews@brex.com so we can dig into your device and get this fixed. ### 1/5 — Update- can’t login *2026-03-25, version 62.0.4* Can’t login. 2-FA sent to my email that verifies on my browser. It doesn’t work, always says I’m not on the same device. My browser is logged into the same email. App is worthless now ## Most praised reviews (10 highest-rated) ### 5/5 — Best App Ever! *2025-12-17, version v57.0.0* Is amazing for all my expense management needs. And I love the flexibility and ease of use with the corporate cards. ### 5/5 — The best *2025-07-23, version 50.0.2* The best!!! No more saving recipes. Take a pic and you’re done! ### 5/5 — Easy to upload receipt. *2025-05-19, version 48.2.0* It auto categorized my expende and very easy to upload receipt. Also got a real time notification of the purchase. ### 5/5 — Best Online Banking *2025-04-06, version 47.7.0* Brex is the best online banking platform and the app is super easy to use. I can send a wire transfer from the mobile app in seconds just as I can in a desktop. I use Mercury too for some of my individually owned businesses. Mercury is solid, but Brex is that much better. ### 5/5 — Branch manager from nc to Brex *2025-03-29, version 47.5.0* BEST DECISION EVER. Made my life so much easier. 🤩 ### 5/5 — THE BEST *2025-03-07, version 47.4.0* By FAR the best corporate expense software we have ever used! ### 5/5 — Review *2025-02-28, version 47.3.0* Professional quick easy captures receipts immediately. Lets me know I turned in all paperwork. I love it. ### 5/5 — Only work application I’m actually excited to use *2025-01-19, version 46.30.0* So seamless to use. Extremely smooth and intuitive app—can’t be said about most work applications! ### 5/5 — Super helpful *2024-09-23, version 46.13.0* This app has saved me tons of time and annoyance. Truly useful ### 5/5 — Absolutely amazing *2024-06-27, version 46.0.0* I never want another business account with another bank. Makes it an amazing experience. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*