# Bria Mobile: VoIP Softphone — user reviews

> 463 indexed App Store user reviews of Bria Mobile by CounterPath Corporation, rated 4.40/5 from 2,625 ratings.

- Source: https://appshunter.io/ios/app/bria-mobile-voip-softphone/id1236194368/reviews
- App overview in markdown: https://appshunter.io/ios/app/bria-mobile-voip-softphone/id1236194368.md
- Rating breakdown: 5★ 1,982 · 4★ 253 · 3★ 141 · 2★ 54 · 1★ 195

## What do users think of Bria Mobile?

Overall sentiment: neutral

**Pros**

- 🚀 Works great
- 👍 Excellent app
- 💡 Push notification feature works well
- 🚀 Reliable service
- 👍 Versatile with multiple features

**Cons**

- 🐛 Doesn't work in background
- 🐛 Unreliable, drops calls
- 🔋 High battery consumption
- 🐛 Frequent crashes
- 🐛 Registration issues

**Commonly reported bugs**

- App freezes or crashes after updates
- Incoming calls not received when app is in background
- Dialer issues, numbers dialed in wrong order
- Push notifications not working reliably
- Accounts getting de-registered when app is in background

**Most requested features**

- Add T9 dialing functionality
- Allow keyboard to type in phone number
- Implement background refresh mode
- Add option to disable during non-working hours

## Newest reviews (13 of 463)

### 3/5 — App stopped working

*2026-04-29, version 6.23.1*

It was a good app however since 2 days ago, the app intermittently works on all my apple mobiles but it worked fine on the Samsung mobile.
Done all the checks and updates required but still not working.

### 3/5 — Верните как было

*2026-04-23*

Перестало открываться приложение после обновления...

**Developer response:** We are sorry about the issue. The issue is fixed now. If you still have any problems, could you please submit a ticket via https://support.counterpath.com/hc/kb-tickets/new ? Our technical support team will help you.

### 3/5 — 卡卡卡

*2025-10-19, version 6.21.2*

更新最新版本之后接通之后总是耳机和扬声器来回卡一下，以为是手机或者耳机问题，但换了另外一个新手机也是这样子情况 希望及时处理

### 1/5 — 为什么我充了钱？不能注册账号？

*2025-08-05, version 6.20.4*

为什么我充了钱不能注册账号？

### 3/5 — Türkçe Dil Desteği

*2025-08-01, version 6.20.4*

Uygulama ara yüzü için daha önce Türkçe dil desteği talebim olmuştu, ancak bu hususda geliştirici pek yardımcı olmadı. Sanırım ayrılma vakti geldi.

### 1/5 — 没法使用

*2025-08-01*

这是不是一个空壳？，普通人一点用处都没有。

**Developer response:** Hello, if there are any questions or concerns, please submit a ticket via https://support.counterpath.com/hc/kb-tickets/new.

### 3/5 — Inutilisable gratuitement

*2025-07-23*

Je n’ai pas pu tester l’appli car il faut souscrire un abonnement pour pouvoir la tester et l’utiliser. En plus d’avoir une ligne SIP payante par ailleurs ainsi que du crédit sur cette ligne pour pouvoir appeler. 
Inutilisable !

**Developer response:** Hi there, we are sorry about that. If you need technical support, please submit a ticket via https://support.counterpath.com/hc/kb-tickets/new. Our technical support team will investigate and fix the issue.

### 1/5 — O telefone não toca

*2025-07-15*

O telefone só toca se o app estiver em primeiro plano. Já mexi um push, notificações. Nada resolve

**Developer response:** Hi there, we are sorry for the inconvenience. Please submit a ticket (https://support.counterpath.com/hc/kb-tickets/new) to fix the issue.

### 1/5 — ขยะชิหาย

*2025-07-03, version 6.20.3*

ขยะสัญญาณหัวควย

### 4/5 — Bria

*2025-05-26, version 6.20.1*

Works quite well most of the time but for some reason (usually first call in a while) the person I’m calling can here me but I can’t hear them. To fix I hag up and call back and it works as intended.

### 4/5 — Хорошая программа, но….

*2025-04-30, version 6.19.4*

Вы можете сделать тише или возможность убрать звук записи разговора? Очень громко и раздражает. Только из-за этого перешёл на Acrobits Soffphone

### 1/5 — 無法背景待機

*2025-04-25, version 6.19.4*

最新版更新後，必須要畫面開在撥號的頁面才會通，請盡快改正

### 1/5 — Ruim

*2025-03-24*

Simplesmente o telefone não toca em segundo plano. Somente se estou com o aplicativo aberto na minha tela. Como assim??

**Developer response:** Hi there, please setup Bria push service so that you can get inbound calls then the app is in the background. If you have any help, please feel free to submit a ticket via https://support.counterpath.com/hc/kb-tickets/new.

## Most critical reviews (10 lowest-rated)

### 1/5 — They stole the app AND the add-ons I paid for. Now it just crashes

*2026-05-24*

I paid good money for this app years ago - plus extra for several add-ons including video calling and quality codecs (G.729 etc.). It worked fine until recently. Now the app instantly crashes and kicks me back to the home screen every time I try to open it.

Worst part? CounterPath has completely removed the old version from the App Store. I can't even reinstall it from my Purchased list anymore. They took the product I legally bought, including the add-ons I paid extra for, and left me with nothing unless I sign up for their monthly subscription.

This is beyond greedy, it's outright theft. They cashed my checks, then deleted the app and now demand I pay them again every month for features I already owned. Absolute scum company. Do not buy anything from CounterPath. They will take your money and then take the app away when they feel like it. Plenty of honest alternatives exist.

### 1/5 — Обновление апреля 26г. Сломало все купленные приложения и кодеки к ним.

*2026-04-27, version 6.23.1*

Использовали ваше ПО для sip phone. А вы решили его сломать и нас загнать на подписную модель. Понятно, что вам надо денег. Но написать о своем решении могли же?

### 1/5 — Было супер. Купил навсегда. И вот оно перестало работать. Теперь только подписка.

*2026-04-25*

Ужасно. Жадный разработчик. Отобрал старое. Это очень неприятно. И не восстановить покупку.

**Developer response:** We are sorry about the issue. The issue is fixed now. If you still have any problems, could you please submit a ticket via https://support.counterpath.com/hc/kb-tickets/new ? Our technical support team will help you. About Bria Mobile, please understand that it is a subscription-based product which is $1 per month. The old app was End of Sales 9 years ago, and we did offer 1 year credit at the time.

### 1/5 — Old version crash after start at ios 17.6.1

*2026-04-24*

Old version crash after start at ios 17.6.1 please fix this old version.

**Developer response:** We are sorry about the issue. The issue is fixed now.
If you still have any problems, could you please submit a ticket via https://support.counterpath.com/hc/kb-tickets/new ?
Our technical support team will help you.

### 1/5 — Decently, functional, but way overpriced

*2026-04-08, version 6.22.4*

This was sort of acceptable at $10 a year but now at $10 a month. It’s a total rip off. You can easily get much much cheaper apps that do better or at least as good of a job. Keep looking.

### 1/5 — Doesn't no audio

*2026-03-28, version 6.22.4*

Use to work but stopped

### 1/5 — Не работает в фоне

*2025-12-24, version 6.22.1*

Как только сворачиваешь приложении входящие звонки не принимаются.

### 1/5 — Don’t bother - the reality is the app is broken and who knows if it’ll ever be patched

*2025-11-11, version 6.21.3*

Was great. But unfortunately a combination of ios updates and a disinterested developer have made this app worthless for voip.ms and probably many other voip providers.

### 1/5 — При открытии приложения тут же вылетает!

*2025-10-15*

При открытии приложения тут же вылетает!

**Developer response:** Please work with our support team they can help troubleshoot the issue.  Tickets are submitted at https://support.counterpath.com/hc/en-us/requests/new

### 1/5 — 中国不支持callkit？？？

*2025-09-03, version 6.21.1*

也不知道你是咋想的，境外商店下载的app也要去遵循中国法律，脑子有毛病

## Most praised reviews (10 highest-rated)

### 5/5 — Zuerst Frust - wieder zufrieden !

*2026-04-29*

Arbeite damit und Minuten später bricht die App zusammen! Beim neu aktivieren immer das Gleiche!! Lässt sich nicht mehr öffnen! Deinstalliert und neu installiert und das gleiche Problem…. Sehr enttäuschend nach langjähriger guter Erfahrung.
Allerdings Top Service , haben auf meine email sehr zügig geantwortet! Läuft wieder super, wie bisher ! Danke

**Developer response:** We are sorry about the issue. The issue is fixed now. If you still have any problems, could you please submit a ticket via https://support.counterpath.com/hc/kb-tickets/new ? Our technical support team will help you.

### 5/5 — Keine ankommende Anrufe

*2026-04-07*

Ich hatte das Problem, dass die Anrufe „plötzlich“ nicht mehr ankamen. Lag an der Filtereinstellung (anonyme Anrufe) bei fonial. Mit der App sonst zufrieden - sind zahlreiche Einstellmöglichkeiten

**Developer response:** Hi there, thank you for your rating and feedback. If you have any issues, please feel free to submit a form via https://support.counterpath.com/hc/kb-tickets/new .
Our technical support team is willing to help!

### 5/5 — Работает на 5!  Пуш работает. Звонки в фоне не пропускает!

*2025-11-21*

Самое лучшее приложение для телефонии. Проблем нет с оплатой, оплачивайте со счета Билайна или МТС, инфы в интернете куча. Так же можете купить специальный сертификат например на 500 рублей или оплатить Ваших знакомых со счета Билайн или МТС.

**Developer response:** Hello, thank you so much for your rating!

### 5/5 — 推播服務故障

*2025-05-23, version 6.20.1*

更新評價:問題已解決，更新為5顆星評價。

(完全無法推播，無法來電，請儘速排除故障，問題發生幾天了，完全故障(

### 5/5 — App ok nên

*2025-04-15, version 6.19.3*

Vứt app đi như lol

### 5/5 — Voice issues

*2025-04-06, version 6.19.3*

Very bad signals situation, voice problems.

### 5/5 — Skype alternative

*2025-03-25, version 6.19.3*

I just transferred my Skype number to voip.ms and use Bria as the soft phone… it’s a little complicated but once you set it all up… it’s the cheapest, best alternative vs zoom, google voice while also keeping same Skype number.

### 5/5 — Very bad

*2025-03-18, version 6.19.3*

Very bad

### 5/5 — Ok

*2025-01-19, version 6.18.3*

Ok

### 5/5 — Meine Festnetznummer für unterwegs👌🏻

*2024-12-22*

Habe Bria Mobile mit meinem „Fonial“ Account verbunden. Nehme jetzt meine Festnetznummer Anrufe auf meinem iPhone unterwegs entgegen und kann mit ausgehender Festnetznummer telefonieren. Dabei können Gespräche aufgenommen, was sehr nützlich ist. Funktioniert einwandfrei! Klare Weiterempfehlung!

**Developer response:** Hi there, thank you for your rating and positive feedback!

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*