# Brickhouse Locate GPS — user reviews > 61 indexed App Store user reviews of Brickhouse Locate GPS by BrickHouse Electronics LLC, rated 2.60/5 from 144 ratings. - Source: https://appshunter.io/ios/app/brickhouse-locate-gps/id1437233228/reviews - App overview in markdown: https://appshunter.io/ios/app/brickhouse-locate-gps/id1437233228.md - Rating breakdown: 5★ 45 · 4★ 7 · 3★ 11 · 2★ 14 · 1★ 67 ## What do users think of Brickhouse Locate GPS? Overall sentiment: negative **Pros** - 👍 Easy to use (some users) - 🚀 Works well (some users) - 👍 Plug and play installation - 👍 Accurate GPS coordinates (some users) - 👍 Good customer service (some users) - 👍 Proactive device replacement - 👍 Device is well-made and functional - 👍 Strong magnet on waterproof case - 👍 Battery life is good (some users) - 👍 Real-time tracking (some users) - 👍 Peace of mind for safety **Cons** - 🐛 App is confusing and not user-friendly - 🐛 Updates have messed up the app - 🐛 Hard to track in real-time - 🐛 Doesn't display track properly - 🐛 Cannot figure out notifications - 🐛 Costs too much for poor performance - 🐛 New update is a fail - 🐛 Lost zoom capability in map - 🐛 Map doesn't follow driver automatically - 🐛 Driver disappears from map - 🐛 Tracker is not where they say it is - 🐛 Tracking staff not knowledgeable - 🐛 Tracking staff don't work weekends/after 5 PM - 🐛 Horrible app - 🐛 Confusing to use and configure - 🐛 Geofencing setup is difficult - 🐛 Notifications not delivered - 🐛 Customer service is worthless/scammers - 🐛 Old version was better - 🐛 Can only make geofences on browser - 🐛 Cannot select resource for geofencing - 🐛 App is complete garbage - 🐛 Missing basic functionality (password reset) - 🐛 Not user-friendly - 🐛 Trouble accessing promised features - 🐛 No speeding notifications - 🐛 Cannot see when/where speeding occurs - 🐛 No notifications for set-up items - 🐛 App doesn't acknowledge geofencing - 🐛 Some stops/locations missing from history - 🐛 History recording is selective - 🐛 Not worth monthly subscription fee - 🐛 Doesn't work - 🐛 Still charging card - 🐛 Extremely confusing to use app/website - 🐛 Unable to set up speed notifications - 🐛 App needs redesign - 🐛 Instructions are too complex - 🐛 App is crashing - 🐛 Not updating info - 🐛 Scam regarding total cost - 🐛 Tracker needs constant rebooting - 🐛 Takes time for system to work - 🐛 Garbage app - 🐛 App quits working daily - 🐛 Complex app with steep learning curve - 🐛 Motion activated device confusion - 🐛 Constant 'lost contact' notifications - 🐛 Not accurate enough - 🐛 Takes an hour to load - 🐛 Doesn't work more than 20% of the time - 🐛 Nothing corrected after contacting support - 🐛 Poor product and support - 🐛 Needs better alternative for less money - 🐛 Charger needs to be charged at home - 🐛 App not working - 🐛 Device already messed up - 🐛 Not apple compatible - 🐛 Cannot login on Apple device - 🐛 Lie about getting two months off - 🐛 Total junk - 🐛 Could never login - 🐛 Access denied - 🐛 GPS tracker is garbage - 🐛 Shows car in different town when driving - 🐛 Blocked after asking for return - 🐛 Not 100% accurate on exact coordinates - 🐛 App does not update - 🐛 Route history not updating correctly - 🐛 Company charges too much - 🐛 It doesn’t seem to be working - 🐛 Says vehicle parked when it has moved - 🐛 Service is not worth the cost - 🐛 Missing locations - 🐛 Questionable accuracy - 🐛 Horrible app - 🐛 Does not update when vehicle moves - 🐛 Vehicle could be stolen and you wouldn't know - 🐛 Interface might seem intimidating - 🐛 App update needed - 🐛 Constantly two or more blocks off - 🐛 Piece of junk - 🐛 Difficult to deal with staff - 🐛 Inconsistent - 🐛 App works rarely - 🐛 Billing is consistent - 🐛 Device only works 2-3 days/week - 🐛 Shows vehicle at one location for days - 🐛 No satellites available - 🐛 Terrible service - 🐛 Never works - 🐛 Stops working after support call - 🐛 Shows parked for hours/days at random locations - 🐛 Tracker is a scam - 🐛 Not tracking anything - 🐛 Needs more settings on app - 🐛 Needs to give accurate locations/updates - 🐛 Horrible GPS App - 🐛 Worked 2x in last 3 weeks - 🐛 Still shows old location - 🐛 Would never recommend - 🐛 App is easy to use (some users) - 🐛 Works well in any location (some users) - 🐛 Super accurate (some users) - 🐛 Easy to use (some users) - 🐛 Fast to set up (some users) - 🐛 Did everything needed (some users) - 🐛 User friendly platform (some users) - 🐛 Service is reliable (some users) - 🐛 Efficient team (some users) - 🐛 Precision tracking (some users) - 🐛 Item purchased reads half the time - 🐛 Mobile app and website are a joke - 🐛 No one available for troubleshooting - 🐛 Faulty device - 🐛 Software doesn't work - 🐛 Customer support is nonexistent - 🐛 Real-time status (some users) - 🐛 History available (some users) **Commonly reported bugs** - Update messed up the app - Weird in-place tomes since last update - Doesn't display track - Can't figure out how to get notifications - Lost zoom capability in map - Map doesn't follow driver automatically - Driver disappears from map - App is complete garbage - Basic functionality like password reset link missing - Trouble accessing features - No speeding notifications - Cannot see when/where speeding occurs - No notifications for set-up items - App doesn't acknowledge geofencing - Some stops and locations not in history - History is selective - Doesn't work - Extremely confusing to use app/website - Unable to set up speed notifications - App needs redesign - Instructions are too complex - App is crashing - Not updating info - Tracker needs constant rebooting - Takes up to fifteen minutes for the system to work - App quits working daily - Constant 'lost contact' and 'restored contact' notifications - Takes almost an hour for load - Doesn't work more than 20% of the time - Nothing has been corrected after numerous contacts - App does not update - Route history is not updating correctly - Says vehicle parked and hasn’t moved when it has - Service is not worth the cost - Missing locations in history - Questionable accuracy of locations - App does not update when vehicle moves - Vehicle could be stolen and you wouldn’t know for minutes later - Interface might seem intimidating - App update needed - Constantly two or more blocks off - Piece of junk, works intermittently - Inconsistent, app works about 25% of the time - Device only works 2-3 days out of the week - Shows vehicle at one location for days - No satellites are available - Never works, stops after support call - Shows parked for hours and days at random locations - Tracker is not tracking anything - Needs more settings on app - Needs to give accurate locations and updates - Worked 2x in the last 3 weeks - Still has daughter in old location - Item purchased reads half of the time - Mobile app and website are a joke - No one available for troubleshooting - Faulty device sent - Software doesn't work - Customer support is nonexistent **Most requested features** - Put a 'Log Off' button on the bottom bar - Allow user to change more settings via app (e.g., device update interval) - Redesign app to be more user-friendly - Add dark mode option - Improve notification customization - Make geofencing usable on the phone app - Add zoom button functionality back to the map - Allow users to select resources for geofencing on the app - Update the app with more settings - Improve app to give accurate locations and updates - Make password reset link available on the login page of the app ## Newest reviews (14 of 61) ### 2/5 — Don’t buy *2025-05-16, version 2.20.2* The people that are tracking are from the Philippines they know nothing about our landscaping our locations how tall the buildings are they have every excuse in the world the tracker is never where they say it is, it can be miles away, so you’ll never know where it actually is. They don’t seem to work on weekends or after 5 PM so you can contact them and tell them that the tracker is not accurate or that it has moved. They simply go back in his history and they may find that it moved four hours ago, so they add it. Not actual. ### 2/5 — Horrible App *2025-02-19, version 2.20.2* This is the most confusing app to try to use and configure. The device itself is simple and easy to install and set up. However the main feature is the app so you can actually track your car…in my case a teen driver who has a habit of sneaking out and turning off her phone. So getting notifications and setting up geofencing is vital to me and this app does not make it easy nor does it deliver. ### 3/5 — Old Version better *2025-01-09, version 2.18.11* You used to be able to make geofences on the phone you can only do so on the browser and now I can’t select the resource so now I can’t make anymore…. ### 3/5 — Needs improvement *2024-09-17, version 2.18.2* I have to agree with what others have said, it’s not user friendly. I am having trouble accessing features that were promised with a paid subscription. I do not get the notifications for speeding above the guidelines I set. I am not able to see when or where the speeding occurs. I do not get notifications on anything that I set up. I don’t see the app acknowledging the geofencing perimeters. Some of the stops and locations are not in the history. It’s selective about what locations it records in history. I’m not finding this gps locator to be worth the monthly subscription fee. The unit is well made and functional but it does not do everything promised ### 3/5 — Works to track but extremely confusing to use *2024-07-25, version 2.18.2* I got the Spark Nano 7 tracker for my teen son’s vehicle to monitor his location and speed and was able to easily set up the device however I’m finding both the app and website extremely confusing to use. On the app, I’ve finally figured out how to view his driving trips and see the max speed he reached for each trip, however that is all I’m able to do at this point. I’ve tried everything possible to be set up notifications for his speed, however I have yet to receive a notification despite being able to see through his trip history that he has exceeded tbe speed at which I set for the notification. This app really needs to be redesigned to be more user friendly. I fully expect to pay a monthly or annual fee for a monitoring/tracking service, however I’ve now paid the $215 for a year subscription and am unable to use the features that were advertised and that I wanted when I purchased and subscribed to this product. I will say that the waterproof case is well designed and the magnet is strong enough to hold securely under the vehicle. The product itself is great, it’s this app that really needs an overhaul. ### 3/5 — Please HELP?!? *2024-07-18, version 2.18.2* I need someone to break down the instructions like I’m a 5 yr old. Since the… I’ve connected to both terminal (as intruded) current running the engine & dividing around for 30min (per instruction). Yet, I can register on the specific APP. I feel like I’m missing something (totally possible), but I’m really trying here. Anyone have similar experiences & or advice? Thank you so much for in advance! ### 3/5 — Can’t login *2024-07-17, version 2.18.2* The app is crushing on July 17th and not updating my info. July 17th 24 Please take care of this issues ### 4/5 — Complex *2024-01-29, version 2.17.4* As mobile apps go, this one is complex. As with anything, the more features and flexibility that exists, the steeper the learning curve will be. This app provides basic monitoring functionality that works quite well, but also offers tremendous flexibility with notification customization, etc. I suspect this is why many users rate it low. Also - the device itself is motion activated. Though this is pointed out in the included manual, I had kind of given up on the manual before I got to that part. As a result, I was initially confused as to why I would get constant “lost contact” and “restored contact” notifications, leaving me thinking I had a defective unit. My wishlist is this: 1. Put a “Log Off” button on the bottom bar to make that easily accessible. 2. Give the user access to change more of the settings that currently can only be done by contacting support; e.g., device update interval. ### 1/5 — Not accurate enough *2024-01-17, version 2.17.4* It’s almost take 1hour for the load and it’s says Every 60s , this service is trash I don’t recommend ### 1/5 — Save your money *2024-01-14, version 2.17.4* When I first started using this it was working 85% of the time. Now it doesnt work more than 20% of the time. Ive contacted them numerous times and nothing has been corrected Save your money look for another service ### 1/5 — Waste of money *2024-01-13, version 2.17.4* Poor product and support. Maybe 2 decades ago these were good. For less money you can get a cell camera to provide better gps, get video and better service for a fraction of the price. ### 1/5 — This company doesn’t even deserve a star *2023-12-28, version 2.17.4* They don’t even deserve a star. Something that belongs in the car, making a charger which has to be charged in the house. ### 2/5 — Can’t get the app working. *2023-07-17, version 2.14.3* What’s up with the app? ### 1/5 — Smfh *2023-07-08, version 2.14.3* This makes no sense how I got this device a week ago and it already messed up showing the car parked for 10h and the car not even home can y’all fix y’all device because y’all charge monthly ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible App *2026-07-30, version 2.21.7* This app is useless. Doesn't work 98% of the time. ### 1/5 — Update *2025-11-14, version 2.21.7* Update done messed up the app honestly i loved it before now its hard to track in real time ### 1/5 — What the hey? *2025-09-15, version 2.21.7* What the hey? Since the last update it gives me weird in place tomes Doesnt display a track and i cant figure iut how to get notifications if the vehicle Moves. Cmon man. It costs too much for this lame garbage ### 1/5 — New Update is a FAIL! *2025-06-17, version 2.21.7* What did you do to this last update? This app used to track perfectly, but somebody took away the zoom capability so now the map doesn’t allow you to follow the driver in motion automatically! When I open the app, the vehicle is automatically in a zoom map mode under”monitoring.” There is no longer a setting option to turn a zoom button on which would create a + and - button and a square button that would lock in the tracking for the zoomed in amount needed to see the drive from moving and the map would follow the driver now the map doesn’t follow anything. The driver disappears and I have to zoom out and manually move the map to follow the driver.. I hope someone sees this and create the fix to put that back. It must’ve been eliminated. I’m hoping on accident because it makes no sense and is not usable in the capacity it is now. ### 1/5 — Zero stars if it were possible *2025-01-29, version 2.20.2* Customer service is worthless and made up of scammers. Didn’t use this service after the device fell off one of my cars. They wanted to still charge me after not having used the service nor could. Extremely unfair! ### 1/5 — Worst app ever *2024-10-11, version 2.18.11* App is complete garbage. Basic functionality like have a password reset link on the login page of the app is only the beginning. A true moron programmed this thing! ### 1/5 — Doesn’t work *2024-07-30, version 2.18.2* This does not work for me and they are still charging my card ### 1/5 — SCAM *2024-05-22, version 2.18.2* This company doesn’t show you the full amount that you should pay before proceed with the service they charge me $1 172.76 and I was expecting to pay 29.99a month. Of course they show you the service plan only for a small fee but they don’t show you the full amount that you should pay before you proceed with the payment. They don’t specify the total amount for each service. And then they request my refound because the transaction it was completely a fraudulent. ### 1/5 — GPS tracker. *2024-04-20, version 2.18.2* I have had this unit on my vehicle for over six months. This is definitely not worth the money. The device has to constantly be rebooted and even then it takes up to fifteen minutes for the system to work. Unfortunately I have a year contract with this device but I am not going to renew the contract and do not recommend this service at all. ### 1/5 — Brickhouse Locate GPS *2024-04-16, version 2.18.2* This is a garbage ap. I have to uninstall and then reinstall multiple times daily. It simply quits working and I get the spinning wheel of death. Absolutely terrible. ## Most praised reviews (10 highest-rated) ### 5/5 — They Take Care of You *2025-08-31, version 2.21.7* They proactively sent me a new device after a fault was detected. Amazing! I didn’t even realize it before they contacted me saying a new one was ready to be shipped. The app works great, as does the desktop. ### 5/5 — Nano *2025-06-30, version 2.21.7* The Nano’s serves its purpose knowing the location of my automobile locations. Battery life is around 2 weeks, and priced right. Great customer service ### 5/5 — Obd gps *2025-05-05, version 2.20.2* This product works amazing! GPS coordinates are spot on! Very easy to use plug and play! ### 5/5 — BEST OF THE BEST NO GAMES *2024-04-12, version 2.18.2* Best company out there for anything security & home surveillance, I 100% recommend to all my friends & family & I advise you come check these guys out. Very customer friendly & make sure that we all leave with a smile. THE BEST OF THE BEST quality. Thank you Brickhouse All Love. ### 5/5 — Cool *2024-04-10, version 2.18.2* I got this for personal use for my car. It's Easy to set up a self-explanatory app with customizable features. The website has plenty of helpful information. I read customer service is fantastic. I only speak for the premium plan and Diagnostic Plug-In GPS Vehicle Tracker. This is my first day so far, so good. It is easy to set up and navigate the app, and the features are impressive. ### 5/5 — Unfortunately, Works Perfectly *2023-11-11* Zero problems. Worked without incident after the first charge. Battery life was great, only depleted to 73% after tracking for a week. Placed on a solid piece of the vehicle frame under the hood/behind the glove box on the passenger side (via reaching up through the wheel well from outside the vehicle). Newer cars are ALL plastic underneath and this was pretty much the only place to access the metal or frame. Withstood speeds of up to 83 mph on the freeway, some rain, and speed bumps. Accurate within 3 or 4 houses or businesses. If you need to know the truth about your vehicles current or historical location..look no further and purchase this NOW.! ### 5/5 — Brick house gps *2023-06-29, version 2.14.3* Bought the GPS tracker off of Amazon and called Sam at the phone number provided with the product. He answered right away and helped me get logged in and now after using the device. It works very very well and I would definitely recommend it. ### 5/5 — Does what I need *2023-03-10, version 2.14.3* Although not 100 percent accurate on its exact coordinates, it’s pretty close. Close enough that I was able to catch my wife using my car at the exact address where she was seeing someone else. It did what I needed at the exact time I needed it. Without it, she would still be seeing the other man. Trust the device. I recommend it to anyone wanting to protect their lives. ### 5/5 — Amazing Brick House *2022-10-28, version 2.14.3* The app and device works really well with a full charge the device last for a whole week without charging needed ### 5/5 — Quite powerful *2022-08-12, version 2.12.9* This requires a subscription, as any GPS tracking app does, and its interface might seem intimidating, but it’s actually expertly designed and very powerful. An excellent companion to the web version of the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*