# Bridj NSW — user reviews > 109 indexed App Store user reviews of Bridj NSW by Bridj Pty Ltd, rated 4.00/5 from 7 ratings. - Source: https://appshunter.io/ios/app/bridj-nsw/id938140457/reviews - App overview in markdown: https://appshunter.io/ios/app/bridj-nsw/id938140457.md - Rating breakdown: 5★ 5 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 1 ## What do users think of Bridj NSW? Overall sentiment: negative **Pros** - 👨‍✈️ Friendly and courteous drivers - 🚌 Clean, comfortable vehicles with amenities - 💡 Innovative on-demand bus concept - 📱 User-friendly app interface (when working) - 💰 Affordable pricing compared to alternatives - 📶 Free WiFi and charging ports available - 🎯 Convenient door-to-door service concept - 🤝 Responsive customer support staff **Cons** - ⏰ Chronic delays and unreliable timing - 🐛 App frequently crashes and freezes - 📍 Incorrect or inconvenient pickup/dropoff locations - 🚫 Frequent booking cancellations without notice - ⚠️ Poor communication about service changes - 🔄 Constantly changing arrival time estimates - 🚌 Buses rarely arrive as scheduled - 😞 Inadequate accessibility for disabled passengers - 📞 Slow or unresponsive customer support - 🎫 Difficult to add concession fares - 🗺️ Limited service area coverage - 🔌 WiFi advertised but often non-functional - 💳 Opal card integration not working properly - 🚫 Cannot cancel bookings without penalty **Commonly reported bugs** - App stuck on loading location screen - Login errors with vague 'something went wrong' messages - Booking confirmation disappears from system - Arrival time estimates change every few minutes - App doesn't show precise bus location - Opal card payment not processing for concessions - App crashes during peak hours - Incorrect destination shown in driver device vs booking - Recent destinations list doesn't update properly - Booking system shows unavailable when area is covered - WiFi connection not working despite being advertised - App doesn't remember past trips easily **Most requested features** - Real-time bus location tracking on map - Direct communication channel with drivers (like Uber) - Ability to set acceptable waiting period limits - Fixed arrival times instead of constantly changing estimates - Sync with public transport schedules (trains, ferries) - Better route optimization to reduce detours - Visible service area map on home screen - Multiple pickup time options displayed upfront - Specific time selection for pickups - Refund option if waiting exceeds threshold - Electric buses for environmental sustainability - Published route schedules - Expanded service to more areas - Promo code entry system - Recent destinations list that actually updates ## Newest reviews (13 of 109) ### 2/5 — Idea Good, Execution Meh *2026-05-08, version 11.3.0* I first used Bridj years ago when it was new-ish and I lived in an area it was offered. First experience quite good. Moved away for a couple of years so no usage but then moved back so thought I’d try it again. Caveat Emptor! Had a confirmed booking (email), was at the stop on time with kids in tow and no bus. Checking the app, it simply said ‘error’ - no explanation. Asking chat for help they said no bus was available (despite my confirmed booking) and there was no email nor push message to inform me and I wouldn’t have known if I didn’t ask. I get it’s public transport and not Uber but if you make a booking you should at least know the outcome. So I had to make alternative travel arrangements with the kids and we were late to meet other people. In summary: not a bad idea but not so well executed and I wouldn’t rely on it unless you have time flexibility and can pivot if Bridj cancels on you with no notice. ### 3/5 — Honest review *2026-02-10, version 11.3.0* App is slow to find available buses ### 2/5 — Unreliable *2025-11-11, version 11.2.0* Booking for a specific time is wishful thinking. If your booking is not dropped off the system you can wait for up to 45 minutes from the time you booked before the bus arrives. Provided the system does not kick you off at this point, because then you are on your own. Rebooking then is rarely an option. Busses can take 15 passengers but only take one at a time, rarely two. Office staff are really helpful but not magicians. Great when it works and you have time to wait indefinitely and have an option B. Dreadful when you rely on it and particularly when the weather is challenging. ### 2/5 — Great idea, poor execution *2025-09-15, version 11.2.0* This is a great service if you’re NOT in a rush or trying to link with appointments or other services. Booked a 10.30 ride, to be told it will be 10.40, which is manageable, then when the bus was assigned to a driver, it turned into a 11.05 arrival, and while waiting at the bus stop, it has changed to 11.13, 11.17, 11.22, 11.24 and now have had to cancel. Unfortunately I’m here with my two little kids and trying to link up with the ferry and a visit to the Aquarium so more than a little frustrating. ### 1/5 — Hopeless *2024-03-26, version 11.2.0* Through out the years it has been plagued with problems from wait times of 30mims to an hour. waiting at a stop for your bus only for 2 other buses to pass you while you wait to the latest problem of simply not taking your ride requests entirely. Want to book a ride over an hour in advance? Too bad they are already transporting other customers. Be smart and use anything but this app. Uber, DiDi or better yet just walk ### 2/5 — Delays and unreliable *2024-01-16, version 11.0.0* The staff is fantastic but even booking in advance the pick up time will most likely get delayed and pushed by multiple times. ### 2/5 — Not worth it *2023-11-16, version 11.0.0* Not worth it- it either says to book another time as it’s in the midst of dropping off ppl or takes 45- 1 hr to pick up. If you’re lucky - comes within 15 mins. The drivers are nice but app and customer service not so much as no one responds promptly ### 3/5 — Inconsistent *2023-09-05, version 11.0.0* Sometimes it works fine but often the estimated wait time changes drastically at short notice. Very hard to plan around. Also with the update I cannot use Opal despite having it connected ### 1/5 — Service concept is great. App is unreliable *2023-08-21, version 11.0.0* I want this service to work - fewer cars on the road. However the app is unreliable. Constantly updates Service time eg “your bus will be with you in 2 mins, 9 mins, 4 mins, 25 mins” ( not due to traffic or routing issues, but a malfunctioning app). Then booking drops out. “Sorry your booking failed. Please try again.” Drivers are as frustrated as passengers. The Bridj hierarchy (software developers) in BNE have made themselves impenetrable - not interested in talking with real customers about repeated poor experiences caused by an app that doesn’t deliver the stated promise. Avoid. ### 1/5 — System flawed *2023-06-16, version 11.0.0* Even the poor bus driver says this bus system doesn’t work! Waste of time and money. Cancelling as soon as this trip is done. Stick to the 525 bus to get to Olympic Park from Strathfield. ### 3/5 — Cant book anymore *2023-05-18, version 11.0.0* Keep getting errors of bus not unavailable, area not covered tho it’s clear in the map it is and already transporting others. Very annoying ### 1/5 — Timing *2023-02-16, version 10.2.0* Why does it take so long for you to come to me like I waited 1hour and 30minute just for this bus ### 2/5 — Waste of time *2023-02-08, version 10.2.0* Make some real app, what a waste of time. Will never ever user this waste app. The time that is selected is never a real one, they keep on delaying by 10 mins. If you cant be on time, why on earth you need to give some unrealistic time at the time of booking? Please stop wasting people’s precious time. ## Most critical reviews (10 lowest-rated) ### 1/5 — Shockingly calous *2026-05-05, version 11.3.0* Tonight I booked the same trip as for the past year. Booking accepted. Got on but dropped off almost a km from my stop as the route changed today. No notification. Just walk the rest of the way. Disability not our problem. What a shameful way to treat someone! 6-5-26 Interesting that it is now months later and Bridj continues to drop people in the street they no longer service. The L9 just dropped someone at 8.35. So inconsistent and unpredictable service only available to some people. ### 1/5 — Good drivers but unreliable *2026-01-19, version 11.2.0* Bridj is a very good idea and can be very convenient, but this is only when it works. It is impossible now to book any bus without over an hours notice as it says all the buses are busy. However, every bus I am ever on I am the only passenger. Surely they can map out better ways to pick up multiple passengers considering they are buses and not Ubers. Also it is a very frequent problem for buses to be delayed by up to forty minutes from the time you book them making them unreliable especially when you need to get somewhere at a specific time. Their customer support is also unresponsive meaning by the time they try to fix your problem you’ve likely already resorted to another option. ### 1/5 — Shockingly calous *2025-12-15, version 11.2.0* Tonight I booked the same trip as for the past year. Booking accepted. Got on but dropped off almost a km from my stop as the route changed today. No notification. Just walk the rest of the way. Disability not our problem. What a shameful way to treat someone! ### 1/5 — No *2025-07-15, version 11.2.0* I think overall its such a sketchy app. I had to wait once over 40 minutes because it got delayed. For people who can’t afford to wait around that long, it is DEFINITELY NOT worth it. A few times, my trip kept on getting delayed so i looked where the driver’s booking was at. Once, she had gone to the toilet and was resting and then proceeded to yell at me to justify how she wasn’t in the wrong when I wasn’t even threatening her. Another time, the driver was parked like a few meters away from the pick up point watching his phone. Anyways, don’t get it. It’ll just stress you out. ### 1/5 — Unreliable *2025-05-29, version 11.2.0* My trip got canceled with no notifications. My friend and two kids, 1-year old and 8 year old had been waiting in the cold winter night. ### 1/5 — DO NOT USE THIS SERVICE IF YOURE ON A TIGHT SCHEDULE *2025-05-11, version 11.2.0* I booked my trip, then once it took the trip fare out of my card, it says it will arrive by 12:08, then it got delayed to 12:18, which I was okay with, but then it got delayed to 12:26, then now 12:43. What is wrong with the service. I contacted them, when they say ‘oh the driver has just dropped someone off, they will arrive shortly.’ Uh no, I wouldn’t have booked it if I knew they would arrive 30 mins late. Horrible service. ### 1/5 — I made the reservation properly, so why was it canceled? *2025-03-10, version 11.2.0* I check every day to see who is canceling. ### 1/5 — Timing is horrible *2024-11-28, version 11.2.0* Booked a time to depart and gave me a time range for departure. Came early and just left, took my money too ### 1/5 — Unreliable *2024-11-12, version 11.2.0* The worst ever app and the most unreliable service. If you want to go anywhere on time , forget about this service totally. I have had at least 7-8 bad experiences. And every time i told myself it could have been an incident and it will not always be like that, it disappointed me again ! ### 1/5 — Poor *2024-03-28, version 11.2.0* Booked a trip the day before Received confirmation email Paid The next day waiting at the stop It said error And the booking disappeared I used their chat to ask what was happening No reply! A Bridj bus drove straight past me So I booked another They said in an hour I paid for the second bus! I was meeting people so I had to book an Uber! Paid for two buses and didn’t use one! Disappointing. ## Most praised reviews (10 highest-rated) ### 5/5 — Bridj bus is Best *2026-02-09, version 11.3.0* Thank you very much, Team Bridj. The Bridj bus is very convenient for me. All staff are good and always ready to help. ### 5/5 — Nice! *2025-07-07, version 11.2.0* Good service and it’s the alternative way to replace bus. Cheap price for the “uber bus” ### 5/5 — Great Service *2024-09-20, version 11.2.0* Absolutely love this service. The drivers are the best ### 5/5 — Great service *2024-08-28, version 11.2.0* Great service , reliable. Friendly drivers, always greeted with a smile ### 5/5 — Small service area but great customer service and support. *2024-04-06, version 11.2.0* service area but great customer service and support ### 5/5 — Sadia *2024-01-09, version 11.0.0* Need more driver like ewon and joe ### 5/5 — Great service and friendliest drivers ! *2022-09-20, version 10.1.0* My 3 year old son and I love using this service. The app is easy to use and because I don’t drive, it’s been really great and convenient to have this service around our area ! Always very friendly drivers as well and great customer support through the app too ! Can’t fault it! Thanks ### 5/5 — Exceptional Service *2022-04-27, version 10.0.1* Customer service and all drivers are exceptional ### 5/5 — Great locally *2021-03-22, version 8.5.0* Great service since they close the bus line in my area ### 5/5 — Novel Idea *2020-07-01, version 8.2.0* Really enjoyed the experience. App has good interface and drivers seem well organised and friendly. Will be using regularly! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-20.*