# Bright Horizons Family

> Nursery communication and activity log for families. (iPhone/iPad app by Famly.)

- Source: https://appshunter.io/ios/app/bright-horizons-family/id1557887617 (this page in markdown: same URL + `.md`)
- Developer: [Famly](https://appshunter.io/developer/807454591)
- Category: Education
- Price: Free
- Rating: 1.50/5 from 2 App Store ratings · 16 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 176 MB
- Languages: American English
- Released: 2021-05-11
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/bright-horizons-family/id1557887617/reviews.md

## What is Bright Horizons Family?

Our Bright Horizons Family app is a safe and secure way to keep families connected to your child’s nursery day. You can stay updated with their daily activities, see what they have been learning and get status updates including daily activities, room locations and more through our handy activity log. You’ll even receive photos and videos of your little one, so you can be sure they’re happy.

The app also features two-way communication between you and your child’s nursery, enabling a variety of functions: 
·        See your child’s daily activity and access learning journeys
·        Message the nursery, answer permissions or notify pick up changes

Please note: Some features mentioned are currently in development and there will be additional functionality available in the future.

Bright Horizons Family UK is a GDPR-compliant digital platform.

## Key features

- Daily activity log
- Learning journey access
- Photo and video sharing
- Two-way messaging
- Permission management
- Pickup change notifications

## Recent user reviews (10 of 16)

All indexed reviews: https://appshunter.io/ios/app/bright-horizons-family/id1557887617/reviews.md

### 1/5 — Stopped Providing Child Observation Notifications

*2026-03-30*

This app is ok but around 2 months ago it stopped providing observation notifications on my child - all other notifications come through. The nursery checked and nothing changed on their side, I’ve checked and nothing changed on my side in the app so we can’t resolve it and Famly is saying it’s my notification settings, which it is not. It is likely an app bug and I really would like it if they could investigate this.

### 1/5 — Very poorly done

*2025-12-04*

App is developed in some web framework and packaged as a mobile app, instead of native high quality app, which leads to app working poorly or in some cases not working.
Have to constantly re-login with full credentials, even though, PIN is setup.
Navigation around the app content is silly and inconvenient. Can not edit anything about your profile, everything is greyed out. 
Can not download photos or video.
Logs you out very often.
All these issues are super easy to fix, but for some reason they are not being addressed.

### 4/5 — Love getting the updates!

*2025-11-12*

Yeah ok, login is annoying. But I don’t really care about that. Only thing I’d like to see updated is the possibility to only receive updates on certain days. My child only goes to nursery 2 days per week, I don’t need notifications on days when they’re not in

### 3/5 — Not able to see photos when more kids tagged

*2025-04-18*

It is a good app, but there could ba more improvements to it. I am an iPhone user and whenever there is more kids tagged on a photo you can only see a top of a picture, as a tagging banner is applied on top of a picture. Which makes challenging to see a full picture. Also you are not able to download a picture, I wish there was a feature where you can easily download it or save it to your phone.

### 1/5 — Poorly designed, frustrating app.

*2025-04-07*

Missing features: no Face ID, can’t download photos of my child, can’t set an expected pick up time past 3pm, staff can’t edit the description of any food served to my child to account for allergen swaps. BH account only allows one parent to see the nursery fees due, other parent has zero access to financials. Notifications do not seem to work properly.

### 1/5 — Needs improvement

*2025-03-21, version 193*

Lacking basic functionality- no Face ID, can’t save photos, push notifications do not seem to work.

### 5/5 — Brilliant app

*2025-02-05*

Excellent app perfect for checking on my child

### 2/5 — No Face ID, can’t save photos, doesn’t support password managers

*2024-06-28*

App starts a new session each time you open it, so you have to enter the password ALL THE TIME. Unless you set a pin to log in which allows to bypass the password form.

Furthermore, because it’s not a native app - when you use a password manager to fill in the credentials - it doesn’t really work because it’s essentially a webview, so the url that is passed to 1Password is localhost which obviously does not match the Bright Horizons website url, so you have to search for the login manually.

But probably the most annoying thing is that you cannot save the photos of your child. I understand there are some privacy concerns here, but at least allow downloading the photos in which your child is tagged.

### 2/5 — Great app but staff do not use it!

*2023-09-05*

The nursery staff do not use this app at all so not sure what the point is. Other nurseries (much cheaper ones too) are far better at updating parents.

### 1/5 — Buggy

*2023-04-07, version 133*

Latest update crashes/freezes. Deleting and reloading the app doesn't fix it and is frankly a pain in the butt. BH should request a refund from their tech supplier.

## Frequently asked questions about Bright Horizons Family

### What is Bright Horizons Family?

Bright Horizons Family is a secure digital platform designed to keep families connected to their child's nursery. It allows parents to view daily activities, learning progress, and receive photos and videos of their child.

### How does Bright Horizons Family facilitate communication?

The app enables two-way communication between parents and the nursery. Users can message the nursery, grant permissions, and notify about changes in pickup arrangements directly through the app.

### Is Bright Horizons Family free to use?

Yes, Bright Horizons Family is available for free. There are no in-app purchases or advertisements mentioned in the app's description.

### What devices does Bright Horizons Family support?

Bright Horizons Family is available on iPhone, iPad, and iPod devices. It is designed for iOS users.

### How often is Bright Horizons Family updated?

The app was last updated on March 20, 2026, indicating ongoing development and potential for future feature releases. Specific update frequency is not detailed.

### What is the age rating for Bright Horizons Family?

Bright Horizons Family has an age rating of 4+. This suggests it is suitable for children aged 4 and above, and their parents.

### Is Bright Horizons Family GDPR-compliant?

Yes, Bright Horizons Family UK is a GDPR-compliant digital platform, ensuring that user data is handled according to strict privacy regulations.

### What is the user sentiment for Bright Horizons Family?

Based on the provided data, Bright Horizons Family has a rating of 1.5 stars from 2 ratings. This indicates a low user satisfaction score.

## Version history (last 5 releases)

### 239 — 2026-08-21

Bug fixes

### 238 — 2026-08-15

Bug fixes

### 237 — 2026-08-10

Bug fixes

### 236 — 2026-08-05

Bug fixes

### 235 — 2026-07-30

Bug fixes

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All apps by Famly: https://appshunter.io/developer/807454591

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*