# BrightBridge CU — user reviews > 72 indexed App Store user reviews of BrightBridge CU by BrightBridge Credit Union, rated 4.80/5 from 6,320 ratings. - Source: https://appshunter.io/ios/app/brightbridge-cu/id596543657/reviews - App overview in markdown: https://appshunter.io/ios/app/brightbridge-cu/id596543657.md - Rating breakdown: 5★ 5,411 · 4★ 688 · 3★ 134 · 2★ 29 · 1★ 58 ## What do users think of BrightBridge CU? Overall sentiment: negative **Pros** - 🚀 Convenient and easy to use - 👍 Great bank with helpful staff - 🔒 Secure and on top of fraud **Cons** - 🐛 Frequent login issues - 🐛 Unreliable app with crashes - 🐛 Broken features after updates - 🐛 Confusing and complicated UI - 🐛 Mobile deposit not working **Commonly reported bugs** - Login screen freezes - Cannot view cancelled checks - Mobile deposit not working - Biometric authentication issues **Most requested features** - Bring back bill pay - Add Zelle integration - Improve push notification system - Add dark mode option ## Newest reviews (14 of 72) ### 3/5 — Works well, except for check deposit *2026-06-11, version 4021.1.3* As the title says, the app performs well but when you try to deposit a check you’re in for a nightmare. Check detection is just horrible. In auto mode it thinks it’s finding a check, takes a picture and then still rejects it. Manual mode is nothing better. It’s unable to detect and frame a check multiple tries and then the final picture still shows more then the actual check. ### 3/5 — Glitchy *2026-04-10, version 4020.2.0* The app is continuously categorizing payments incorrectly. A tax refund as a utility bill, a completely incorrect company. But hey, keep using Ai I guess… ### 2/5 — Deposit Check offline *2025-08-01, version 4018.0.0* Deposit Check (which was supposedly improved in the latest update) has been showing as Temporarily Unavailable for many days now. Same thing for the Credit Score feature. What is going on? Stop with the mergers and pay attention to your current customers ### 2/5 — Can’t log in *2025-06-29, version 4017.2.0* Can’t log in. Just loads and loads ### 4/5 — Please fix! *2025-05-15* While the app is functional it’s good. For the last few days I cannot log in, it just spins and spins. ### 3/5 — Good app. Update icon to be compatible with iOS themes *2025-03-04, version 4015.2.4* As the title suggests I have no trouble with the app aside from it being one of few apps that don’t fit dark theme icons ### 1/5 — Logged me out for no reason *2024-09-16, version 4014.1.3* like I said, logged me out for NO REASON ### 3/5 — Every update logs me out *2024-08-15, version 4014.0.0* Every time this app has too be updated it logs me out then makes me have too sign back in any always tells me cant find account. Fix it please ### 2/5 — credit card transactions *2024-08-02, version 4013.2.0* i dont like that i can NOT see any transactions on my credit card inside this new mobile app ### 2/5 — Disturbance *2024-08-02, version 4013.2.0* Because there are inexplicable transactions on my account . ### 3/5 — Review from Mr Campbell *2024-07-29, version 4013.2.0* The bank app needs Zelle to send money easier ### 4/5 — Son mi mejor opción *2024-06-21, version 4013.0.1* Me gusta la facilidad de hacer las cosas ### 1/5 — issue with new update *2024-06-03, version 4013.0.1* i can't even get into the app because it's "down for scheduled maintenance" but it's been down for the past 4 days ? ### 1/5 — Broken Update *2024-03-03, version 4012.1.0* Latest update has an issue opening a calendar to select a payment date when trying to pay a monthly loan payment. Can’t manually enter a date either so the app has become useless. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible. *2026-08-13, version 4021.1.3* This is the worst glitchy bank app I’ve ever seen in my life. I’m constantly locked out of it. I constantly need to re-save my device name terrible. ### 1/5 — Too manny errors logging in *2026-08-13, version 4021.1.3* Not reliable ### 1/5 — Mobile app is horrible *2026-02-23, version 4020.0.0* I want to move all money out of the credit union because their app is so bad. I use SunCoast Credit union also and their app is so much better. ### 1/5 — Hard to login *2025-11-18, version 4018.0.0* Login doesn’t work most of the time, cloud fare doesn’t either, very frustrating and inconvenient ### 1/5 — Useless *2025-10-28, version 4018.0.0* Might be the most unreliable banking app iv ever used. 9/10 times you go to access it you get a never ending loading wheel and can’t even use it. Has been like this for multiple updates with no improvements at all. ### 1/5 — App crashes *2025-04-14, version 4016.0.1* Try to use the check card transaction feature and app crashes. Every time without fail. Didn’t do that before the credit union did the merger & rebrand. Quality of the app suddenly very bad. Also randomly crashes for no apparent reason. What the actual heck?! Maybe spend money on the important stuff instead of fancy new logos…. ### 1/5 — Name change *2025-04-05, version 4016.0.1* Has totally screwed up my business account deposits!!! I called to discuss this and requested someone to call me back, but nobody did! This Bank has changed names three times in the last five years. I can’t do this anymore and I’m working on getting everything transferred out of here. Including my mom’s accounts. Too bad cause I’ve been with this bank since 1984!!!! ### 1/5 — Keeps changing stuff *2025-03-26, version 4016.0.1* So annoying how they keep changing things I’m going to take my buissness elsewhere if this keeps happening ### 1/5 — Can’t pay online bills *2025-01-22, version 4015.2.3* Apps really only good to check balance can’t pay on line bills check scan never works app closes unexpectedly, This will make me change banks as I need bill pay on app, not up to date at all ### 1/5 — New update *2025-01-22, version 4015.2.3* App update and now don’t work on my iPhone! I downloaded app on my son’s android and it works fine! Please fix ## Most praised reviews (10 highest-rated) ### 5/5 — Grateful! *2026-07-23, version 4021.1.3* I have been with Bridgebright from the years of Bridgewater CU 45years ago, Merrimack, now BrightBridge. This credit union has wonderful kind and polite employees. The bank has been there for me through car purchases, graduate school class fees, first home ownership etc. and I am grateful. The online app is conveniently designed too. Thanks!! ### 5/5 — New member *2026-07-16, version 4021.1.3* So happy ### 5/5 — Outstanding customer service *2025-12-29, version 4019.0.3* The BrightBridge CU is outstanding for customer service. We are using three locations- Quincy, Hanover and Bridgewater. Each single customer service representative is great, knowledgeable and takes care of you as you are their family member. Always with respect and high level professionalism. Our personal thank you to Alexandra( Quincy branch), Ronda ( Hanover branch), Tyler, Ian, Rose, Miakeyla ( Bridgewater). Thank you! ### 5/5 — The updated the App *2025-01-23, version 4015.2.4* While the app when it functions it’s actually decent, giving it this score due to the latest update it rendered this app useless due to not being able to log in, please update to fix log in issue. Update: the developer updated the app and it works great. Hopefully it stays this way. My score reflects this. ### 5/5 — Not working *2025-01-22, version 4015.2.4* Since update on 01/22/25 can no longer access my bank. I am using an iPhone se iOS 15.8.3 Update. Downloaded app again and is now working. 1/22/25 ### 5/5 — Merrimack Valley Bank *2024-06-17, version 4013.0.1* My review is everything is clear and precise, since the merge completed I have had no complications or complaints ### 5/5 — Great credit union *2023-12-19, version 4011.1.0* Sincerely love this credit union The employees are so helpful kind & polite Also MCVU is on top of any fraudulent charges I couldn’t want more for a credit union ### 5/5 — Financial services *2023-05-30, version 4007.2.1* Kerry Fowler is the super Best ### 5/5 — Great bank! *2023-03-03, version 4006.1.0* Nicest people! ### 5/5 — Best banking ever *2022-02-10, version 3021.3.3* Hi my parents and father in law St Cyr and 7 other people started it at Western Electric Company. Employees are top professionals kind and always helpful Bless All Ms PJ Jammie’s --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-15.*