# Brightlayer Home — user reviews > 82 indexed App Store user reviews of Brightlayer Home by Eaton Corporation, rated 4.70/5 from 2,120 ratings. - Source: https://appshunter.io/ios/app/brightlayer-home/id1598965906/reviews - App overview in markdown: https://appshunter.io/ios/app/brightlayer-home/id1598965906.md - Rating breakdown: 5★ 1,644 · 4★ 218 · 3★ 57 · 2★ 18 · 1★ 51 ## What do users think of Brightlayer Home? Overall sentiment: negative **Pros** - 👍 Easy to use app - 🚀 Seamless connection to devices - 💡 Useful scheduling features - 🔒 Secure remote control **Cons** - 🐛 Unreliable device connectivity - 🐛 Inconsistent scheduling functionality - 🐛 Frequent app crashes and bugs - 🤔 Lacking key features (e.g. EV charger support) **Commonly reported bugs** - Schedules randomly disappearing - Devices disconnecting from WiFi - App login issues and account creation problems - Incompatibility with certain WiFi routers **Most requested features** - Add advanced scheduling options (e.g. if-then rules) - Improve app stability and reliability - Integrate with popular smart home platforms (e.g. Alexa, Google Home) - Add support for more device types (e.g. EV chargers) ## Newest reviews (12 of 82) ### 3/5 — Needs Improvement *2026-03-20, version 1.9.6* Two immediate features this software needs is the ability to turn schedules on and off rather than remove and then add the schedule again later. There needs to be a way to change the order of the schedules in the list. As best I can tell they stay in the order they are added. ### 3/5 — Works great when it works *2026-03-08, version 1.9.5* When it works it works. I seem to have to factory reset and reinstall every month and a half to be able to control remotely with the app ### 3/5 — Schedule missing *2025-12-18, version 1.9.2* App worked great for years. Last light WiFi switch did not turn on lights. Noticed schedule was missing. Was going to create a new one and the old one showed up. Same issue this morning (12/18/2025). The response from the developer on previous posts state it was fixed on December 2nd. I am running the latest version of the app and it is still deleting schedules. ### 3/5 — Schedules not working anymore *2025-11-30, version 1.9.1* Not sure when I did the latest update but the app lost my scheduled light on/off times. I create a new schedule and they disappear when I close and reopen the app. Very frustrating. ### 2/5 — Very confusing *2025-11-20, version 1.9.0* I set up Christmas lights, I named them Christmas lights. I set a schedule and it never turned the Christmas lights on. I look at the app and it shows one device is on, which is the Christmas lights. Then I look at the Christmas lights icon and it shows them off. I set a second schedule titled “holiday lights“ because my first schedule went away. The schedules keep being deleted. This app needs to go into rework and redesign the entire user interface. ### 1/5 — Does not support my EV charger *2025-08-18, version 1.8.1* It’s horrible my EV charger just blinks red now and the app doesn’t even have a EV selection ### 2/5 — Unresponsive *2025-08-08, version 1.8.1* We installed these switches so the lights were on a schedule while we gone but they are always unresponsive and not reliable. The internet is great and no reason for this to happen. ### 1/5 — Asks for feedback with every button press *2025-08-07, version 1.8.1* Title says it all. The app is okay at best, asks for feedback every time I turn a light on or off. It’s very disruptive and not helpful ### 1/5 — Every App Update Sabotages my Switch!😡 *2025-07-23, version 1.8.1* Every single time there is an app update in the App Store, I have to Factory Reset my switch that turns my lights on/off using a schedule 😡 and then I have to “re-add” the switch in the app. It’s annoying. No other app requires this level of input/resetting. ### 1/5 — Worked great while it lasted. *2025-07-20, version 1.8.0* App worked great. Now I’m just getting errors when I open the app. “Something went wrong”. ### 1/5 — Does not support new EV charger *2025-07-17, version 1.8.0* I just had a brand new Green Motion charger installed. The instructions directed me to an out of date app, which directed me to this app. After installing and configuring the app and charger, everything worked.. until the 1.8 release 3 days later, which dropped the option to even add an EV charger to the app. No idea where I am supposed to control my newly installed charger now? ### 1/5 — Smart dimmer *2025-07-01, version 1.7.2* Purchased 2 smart dimmers and a accessory dimmer all installed by qualified professional electricians Devices turn on and off but will not connect to my wifi reset device then after finding the device in the menu and choosing my network it gives a error everytime does not go past 1/4 menu called tech support they say it's a developer issue to me this is very expensive and a waste of a product that advertises it works ## Most critical reviews (10 lowest-rated) ### 1/5 — It does not work *2026-03-19, version 1.9.6* Brightlayer app does not have a ev charger category. So it is useless! It does not work and online resources are terrible and not accurate! ### 1/5 — Terrible product, terrible reliability *2026-02-11, version 1.9.3* I hate this software and the products it interfaces with. I have never hated a product enough to write a review. If their cloud service goes down, so does your ability to interface with the products through the app. The support is terrible, their customer service is pathetic. If you’re downloading this app because you bought a corresponding product, return it. You’ll only face poor availability, terrible interfacing experiences, and be backed by a mediocre support team. ### 1/5 — Broken app and pairing process *2025-12-25, version 1.9.3* This app is terrible. The pairing process stalls out after connecting the device to WiFi. For 50 bucks a switch it should work seamlessly considering we are in 2025. Goes through the WiFi set up process, gives a yellow flash on the switch and the app stalls out, giving a “Oops, something went wrong try again later” error. I would like a response to this review. ### 1/5 — Broken app and pairing process *2025-12-20, version 1.9.3* This app is terrible. The pairing process stalls out after connecting the device to WiFi. For 50 bucks a switch it should work seamlessly considering we are in 2025. ### 1/5 — Unreliable Switches and App *2025-11-26, version 1.9.1* This is so inconsistent. I have three schedules for switches to turn on and off, but lately when I go into the app it tells me I have no schedules. It invites me to add a schedule, then a few clicks later, the old schedules somehow reappear. Needless to say, those schedules are not being followed. This might also be the fault of the Eaton switches paired with the app. They are notorious for losing their WiFi connection, unlike other devices I have in my house. Another source of frustration. Whichever it is, avoid Eaton switches and the Brightlayer app that they operate with. There are more reliable switches out there. ### 1/5 — No option to add EV Charger *2025-10-16, version 1.8.3* Don’t see the option to add an EV charger ### 1/5 — Poor function with app *2025-09-19, version 1.8.2* Purchased two dimmer switches, neither of them will connect to my network. Verified all requirements are met, connected to the app following the directions, gets all the way to wifi network and won’t connect! Will not be buying any more. Very disappointed!!! ### 1/5 — Difficulty staying connected *2025-09-18, version 1.8.2* I had 7 dimmers installed by a professional electrician. Would not stay connected to Orbi WiFi 6. Kept having to reset the router every 3 weeks or reset the dimmers. Upgraded WiFi to Eero 7. Same issues. Such a pain. ### 1/5 — Lacks Key Features and Funtionality *2025-09-02, version 1.8.1* The scheduler function lacks functionality. The scheduler should have an “if - then” feature, and other boolean functions to be remotely useful. The scheduler is also lacking clear definition for the action that you want to schedule. Also no way of determining or confirming that the smart switch is time of day is accurate. The light controlled by the smart switch doesn’t turn off when schedules. I wouldn’t recommend this app or smart switch. Nor would I buy another smart switch. Better off paying more for a device that has a hub controller. ### 1/5 — Awful Garbage!!! *2025-08-18, version 1.8.1* I paid over $300 for a wifi breaker specifically to provide remote control and monitoring. As of last month they're removed all remote capabilities from the app. So my $300 breaker is now an expensive paperweight. Never again! ## Most praised reviews (10 highest-rated) ### 5/5 — Got Powerwall *2026-08-07, version 1.9.8* These breakers are really nice and if I’m away from home, I can control circuits remotely through the bright layer app. But the main reason that I put them in my low center is because I’ve been waiting for the Tesla power wall integration so that when the grid goes down, my can shut down those breakers and then turn them back on when the grid comes back on. Promised by Tesla snd Eaton for almost 2 years now but as of today, I don’t see any news about actually turning on the integration ### 5/5 — Love it! *2026-07-10, version 1.9.8* The installation of the App and its use is very easy! ### 5/5 — Easy set up *2026-03-30, version 1.9.6* Nice and fast ### 5/5 — switch *2026-02-08, version 1.9.3* works ### 5/5 — Schedule missing *2026-01-01, version 1.9.3* Update: extremely quick response and update to my schedule missing issue. I emailed support and received a quick response explaining that they were aware and in process of fixing. Later that day the app was updated and working fine. Original post: App worked great for years. Last light WiFi switch did not turn on lights. Noticed schedule was missing. Was going to create a new one and the old one showed up. Same issue this morning (12/18/2025). The response from the developer on previous posts state it was fixed on December 2nd. I am running the latest version of the app and it is still deleting schedules. ### 5/5 — Easy to use switch *2025-08-04, version 1.8.1* Switch was easy to install and easy connect to WIFI to set my lighting schedule. ### 5/5 — Smooth *2025-06-30, version 1.7.2* I’ve installed my third Eaton switch with minor issues due to the operator. I am a technician and ran into more issues with my electrical outlet box with room and wires fitting in place than I did with the Eaton outlet, dimmer or switch installations. My first try I had Internet issues but again I wasn’t following the directions and thought I knew what I was doing. It helps to carefully read first. Once my app was installed correctly my next two installations went smooth as silk. If you think you will run into trouble you can always hook up the Eaton device on a bench and test it out if you know what you are doing and program it that way too.That will save you the time in disconnecting your device, installing the Eaton then running into problems and having to disconnect and reinstall your device again. I bench tested one device and the process was so nice the third device I just installed in-place right away. I can somewhat understand if a non techie has issues but take your time, double check yourself and follow the directions and diagram. If you don’t understand, stop and get someone who does. Most importantly, turn the power off to your device before you start work for your safety. ### 5/5 — Down Lights Switch *2025-06-23, version 1.7.2* My down lights have only been turned on when I felt like the walk all the way upstairs to throw the switch but no longer because of this awesome app! When I had an issue, Ryan, their tech was relentless in solving the problem and now it only takes the click of a button on my phone! ### 5/5 — Home living room *2025-04-23, version 1.6.3* Home ### 5/5 — Great App! *2025-04-15, version 1.6.3* We installed string lights and pathway lighting on our flower farm. No more wondering in the dark to switch on lights. The phone app makes it feel like magic! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*