# Brightline — user reviews > 397 indexed App Store user reviews of Brightline by Brightline Trains Florida Llc, rated 4.90/5 from 63,791 ratings. - Source: https://appshunter.io/ios/app/brightline/id1570969062/reviews - App overview in markdown: https://appshunter.io/ios/app/brightline/id1570969062.md - Rating breakdown: 5★ 60,862 · 4★ 2,265 · 3★ 412 · 2★ 71 · 1★ 181 ## What do users think of Brightline? Overall sentiment: neutral **Pros** - 🚀 Convenient and easy to use - 🤗 Friendly and helpful staff - 💺 Comfortable and clean trains - ⏱️ Efficient and on-time service - 🌇 Great for travel between major cities - 🚘 Useful for avoiding traffic and parking - 🥤 Onboard amenities and refreshments **Cons** - 🐛 Buggy and unreliable app - 💳 Expensive ticket prices - 🚫 Lack of customer service and support - 🕰️ Inconsistent and delayed train schedules - 🧳 Issues with managing reservations and tickets - 🚫 Lack of real-time train status updates - 🚫 Inability to make changes to existing bookings **Commonly reported bugs** - App crashes and freezes frequently - Booking issues and lost reservations - Incorrect seat assignments and train information - Inability to log in or access account details - Unreliable and inconsistent mobile ticket scanning **Most requested features** - Integrate Apple Pay or other mobile payment options - Provide more transparent and flexible cancellation/refund policies - Improve in-app experience for managing reservations and tickets - Implement real-time train status updates and notifications - Offer more frequent train schedules and departure times - Extend service to additional cities and destinations ## Newest reviews (18 of 397) ### 3/5 — $$$ *2026-08-14, version 3.8.2* To expensive!!! ### 2/5 — Poor App *2026-08-08, version 3.8.1* It’s shameful that this app does not work at all. I cannot get the app to update my profile, I cannot join the rewards program. The app kicks me out every time. Customer service is horrible and so is the technology to assist. ### 3/5 — Mejoras necesarias *2026-08-08, version 3.8.1* Es difícil o no se ve las direcciones de donde empieza y donde deja el tren además no dice desde que vía sale el tren ### 5/5 — So easy to use *2026-07-16, version 3.8.0* Very quick and easy to use, everything is super streamlined so booking trips and making modifications to existing trips is a breeze (unlike most airline/travel apps these days). We love the Brightline!! 💛 ### 5/5 — Buena opción para ir a Orlando *2026-07-07, version 3.7.9* Muy bueno , buen servicio y muy puntuales ### 5/5 — Love Brightline!!! *2026-07-03, version 3.7.9* I love riding the Brightline! It’s convenient, prices are reasonable, and I can hop on and travel to see my daughter who lives in Daytona. Just an hour away once I arrive in Orlando. My new way of traveling. ### 3/5 — App *2026-06-28, version 3.7.9* I like the simple design but was unable to find the actual speed of the train on the app during my return trip. ### 5/5 — First Time Rider *2026-06-26, version 3.7.9* 5 stars all the way on time service professional and cordial staff Premium fare a bit pricey but worth it ### 4/5 — Needs Apple Pay *2026-06-26, version 3.7.9* Needs Apple Pay ### 5/5 — Great way to go *2026-06-24, version 3.7.9* I love train rides and this one is great !!! ### 5/5 — Great service *2026-06-19, version 3.7.9* Great app ### 5/5 — Finally Inwas able to book a parking spot at the F. Lauderdale station *2026-06-17, version 3.7.9* I didn’t book my parking during reservation, a was able to do it today with the app but I will be traveling 3 days and the days start at 4am so had to pay an extra day, this I didn’t like. ### 5/5 — Superb *2026-06-16, version 3.7.8* Easy and flexible to use! ### 5/5 — Florida resident *2026-06-15, version 3.7.8* Excellent travel experience. Spacious seating, lots of leg room. Smooth ride since train is not going that fast. You can bring your own food and drink on. Your luggage is scanned for weapons, but otherwise they do not have all the rules that you have an airport making it much easier to pack. Easy access to overhead compartments for luggage as well as electric plugs and USB for charging your electronics right where you sit. Runs on time. All stops are about 10 minutes and they leave regardless if you’re on the train or not so be prepared to be on time. Very low stress travel. Much better than cars and airplanes. Terminals in Orlando and Miami are brand new, pristine cleanliness, and have amenities to buy food, alcohol and sundries. ### 4/5 — Better than driving myself *2026-06-15, version 3.7.8* Just another form of transportation. ### 4/5 — Nice app, missing one feature *2026-06-14, version 3.7.8* The app works great. Please add food ordering to the app. ### 5/5 — Save time and gas! Just relax! *2026-06-14, version 3.7.8* Best way to travel get there quickly with no stress ! ### 5/5 — Genial *2026-06-11, version 3.7.8* Los mejores ## Most critical reviews (10 lowest-rated) ### 1/5 — Not happy *2026-07-14, version 3.7.9* App is not compatible with my android phone 👎🏻 ### 1/5 — Glitchy *2026-06-21, version 3.7.9* Doesn’t work well ### 1/5 — Anything can happen *2026-05-26, version 3.7.7* Stalled ### 1/5 — Forced Updates *2026-04-08, version 3.7.4* Every time I need to use this app it says there’s an app update and I’m not allowed to do anything until I update. This is terrible design for obvious reasons and I hope the developers stop this awful practice. ### 1/5 — Inaccurate *2026-03-29, version 3.7.3* Train delayed, no mention on app. - look on sign board, delayed, ask a person you get different information. Renting a car rn to make my flight ### 1/5 — Poor service. Dispute your charges. *2026-02-27, version 3.7.1* If you pay for premium but they run out of everything club soda, coffee, pistachios then dispute your charges. What are they going to do ban you from brightline bwahahaaa. Hard to imagine transit worse than spirit but here it is in train form. Again just like Spirit, yellow means caution. ### 1/5 — App is Down *2026-02-10, version 3.6.9* The app is down. ### 1/5 — Login not working *2026-02-02, version 3.6.9* Infinite loop in login prompt. Doesn’t stop loading and won’t let you log in. ### 1/5 — Can’t authenticate *2026-02-01, version 3.6.9* Doesn’t matter what I do, can’t log in. Seems a little pointless to have an app you can’t log in to ### 1/5 — App doesn’t let me login *2026-01-28, version 3.6.7* I’ve contacted Brightline with no answer whatsoever. App is now useless. Every time I click to login it acts like it’s going to redirect to the website to login then the page closes. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent *2026-08-29, version 3.8.3* Everything perfect ### 5/5 — Won’t ever drive *2026-08-29, version 3.8.3* The best ride ever. I wish they built this type of comfort across the country … ### 5/5 — Greatest *2026-08-24, version 3.8.2* I’m now a fan of the Brightline had the pleasure of taking my wife from Orlando to Miami and back again great ride made life so easy will do it over and over again ### 5/5 — The Best *2026-08-20, version 3.8.2* This app is absolutely awesome quick and easy way. For you to book your tickets whenever you need to travel. Brightline is awesome. ### 5/5 — I love Brightline *2026-08-12, version 3.8.2* I used this train all the time. I travel to Orlando from West Palm Beach and go to Disney world often. It’s peaceful cost effect and comfortable ### 5/5 — Great for students *2026-08-12, version 3.8.2* Very helpful for students ### 5/5 — Fabuloso *2026-08-03, version 3.8.1* Excelente servicio cómodos asientos todo impecable. ### 5/5 — Relax Time *2026-07-23, version 3.8.0* I really do like Brightline. It’s not that I must take the train, it’s that I WANT TO take the Brightline. I think it’s the most relaxing enjoyable peaceful ride ever. Planning my next trip now. ### 5/5 — Brightline *2026-07-19, version 3.8.0* Excelente servicio desde la estación hasta el tren. Profesionalidad y confort caracterizan todo el viaje que hace que se disfrute al máximo. Gracias! ### 5/5 — Easy rider *2026-07-18, version 3.8.0* Briteline offers a cheerful and luxe experience from app, stations, and trains. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*