# Brighton & Hove Buses — user reviews > 120 indexed App Store user reviews of Brighton & Hove Buses by The Go-Ahead Group plc, rated 4.80/5 from 92 ratings. - Source: https://appshunter.io/ios/app/brighton-and-hove-buses/id1556226933/reviews - App overview in markdown: https://appshunter.io/ios/app/brighton-and-hove-buses/id1556226933.md - Rating breakdown: 5★ 81 · 4★ 7 · 3★ 1 · 2★ 0 · 1★ 3 ## What do users think of Brighton & Hove Buses? Overall sentiment: negative **Pros** - 🚀 Useful and easy to use - 👍 Convenient for tickets and times - 🚀 Helpful for getting around - 👍 Reliable and trusted **Cons** - 🐛 Inaccurate bus times and tracking - 🐛 Buses disappearing from the app - 🐛 Glitches and crashes - 🔒 Login and account issues - 🐛 Unreliable service updates **Commonly reported bugs** - Ticket activation requires internet connection - Tickets disappearing from the app - Inability to log in with existing accounts **Most requested features** - Add route map feature - Improve live bus tracking accuracy - Allow purchasing of multiple tickets - Add Apple Pay/Wallet integration - Provide more flexible ticket options ## Newest reviews (11 of 120) ### 4/5 — Extortion *2026-07-01, version 118* How B&H buses has increased their costs to extortionate fees is honestly diabolical. Especially when you’re now running hybrid and electric vehicles. I will putting in a complaint to the bus company directly and the local MPs. ### 2/5 — Used to be great *2026-03-06, version 110* Now totally unreliable, live bus updates and times don’t actually match up with when they arrive. ### 3/5 — Live timing inaccuracies *2026-03-03, version 110* Recently the live timings have not been accurately representing the bus arrivals. More often than not, a bus will say ‘due’, then it will disappear and be replaced by a later time, or not reappear at all. This feature needs to be improved. ### 2/5 — Unreliable *2025-12-30, version 106* The times shown in the app are frequently different to the live boards at the bus stops. Buses often disappear off the app just as they are due and they don't arrive, phantom buses. ### 3/5 — buses never arrive !!! *2025-11-20, version 104* i’m not even joking, why does this app show me buses are coming even though they never do. the app will say there’s a bus in 7 minutes, so i’m waiting for it and boom it disappears off the app and never arrives. it becomes such an issue when i’m trying to get to college, especially when it happens twice in a row !! please please fix this because idk what phantom buses the app is showing but they never come !!!! ### 3/5 — I hate whoever runs this app and everything you stand for *2025-10-27* I don’t know what brain dead, horrible, emotionless people run this app but I hope you know how much hatred I have on my heart for you all. You say a bus is coming for however many minutes and I wait patiently but lo and behold it never comes. This has happened on more than one occasion, fox your horrible app for the love of his bevause you are all clearly victims of abuse who wants to recycle those same patterns to the people of Brighton and hove. ### 4/5 — Amazing *2025-10-06, version 101* This app is great but the only downside is, is that you often need internet for it to work. Other than that this app helps you get around Brighton and Hove much more easily. ### 3/5 — Clunky *2025-09-16, version 100* So difficult to quickly get to a map showing the departures from a stop. ### 1/5 — Unreliable *2025-04-14, version 87* So many times I have been late to work because this app has straight up lied or failed to update me. Several times I have been at a bus stop early just for the bus that’s being live tracked on the app to just disappear from the app and never turn up or even drive by. Disgraceful. ### 3/5 — Bus app review *2025-03-08, version 85* Lots of the busses randomly disappeared ### 1/5 — Bus never on time *2025-02-22, version 84* Rubbish ## Most critical reviews (10 lowest-rated) ### 1/5 — The worst bus app ever *2026-07-20, version 118* The update killed the app and it so difficult to see ongoing buses and stops ### 1/5 — Upset *2026-07-19, version 118* I’ve been waiting for an advertised N48 at 2.50am on 19/7/26 only for it to disappear and the next one is in 55 minutes. Thoroughly unimpressed… and then you ask me for a review! Very disappointed. ### 1/5 — Live updates are useless *2026-04-14* I’ve had 3 buses actually be on time in the last 6 weeks… there is no quick chat option on the app to speak to someone and find out if you’re ever going to stop waiting for your bus to arrive (currently been waiting 40 minutes for 2 buses that never arrived) would be good if you could update the live bus arrivals so people know if there is an issue or if they should bring a camping chair in future and get comfy whilst they wait ### 1/5 — Tracking just doesn’t work *2026-03-25, version 112* Often try to follow the no.6 and the app differs so much to the digital signs at bus stops Both are too unreliable. Expect to wait 30mins for a bus like the old days. ### 1/5 — Bad app it’s just a grab for money *2025-12-08, version 105* So it can allow me to buy a child’s ticket 2 days after my birthday but then I can’t activate it. It’s a useless grab for money and the drivers and rude and racist but what’s new. ### 1/5 — Frustrating *2025-11-27, version 104* It lags !!! And crashes !! ### 1/5 — You should be ashamed *2025-11-18* Just bought an all day travel pass and now been logged out and it wouldn’t log me back in. What an absolute abomination. Hire people who know what they are doing. Clowns. I’m stranded now and will need to buy another ticket. ### 1/5 — terrible bus service *2025-09-26, version 101* always cancells buses, misses stops and annoys me ### 1/5 — Too slow *2025-09-09, version 98* This app is greedy on network usage and needs to be optimised to work better when connectivity is limited. This app always fails when I’m in town, even when my other connected apps are all working fine. ### 1/5 — Review *2025-08-29, version 98* What’s the point of having an app that tells you you’ve missed the bad and have to wait 26 minutes for the next one when the bus you’ve supposedly just missed passes you 3 minutes later when you’re finding something in the shop windows to while away the waste of time while you wait. Grrrrr. Really, what is the point? ## Most praised reviews (10 highest-rated) ### 5/5 — One of the best *2026-05-22, version 115* Comfortable clean buses, patient knowledgeable drivers Mostly good calm driving skills, once in a while a bad experience but they are few and far between. ### 5/5 — All The UK should have this *2026-05-12, version 114* Other cities have bus apps but this one is elite ### 5/5 — Great *2026-04-30, version 113* Great ### 5/5 — Very useful *2026-03-14, version 111* This app is really useful and I use it a lot. The only thing I think is missing, which would be very useful, is a map of the bus routes served by Brighton and Hove. ### 5/5 — Brighton Hove *2025-12-21, version 106* Great bus app used it on a trip to Brighton with friends and it was useful ### 5/5 — Best version Yet *2025-12-15* As a frequent user of public transportation in the uk I’ve had my fair share of experience with mobile app disappointment, however this app has always provided me with a delightful experience and allowed me smooth travelling throughout. It’s great to see the devs taking feedback constructively and improving where they can. Thanks Devs and Happy Christmas to you all :) ### 5/5 — Handy for tickets and times *2025-11-04, version 103.1* With the app you don’t need to loose your ticket and day ticket lasts 24h rather than the end of the day. Also seeing live bus stop times is very handy. ### 5/5 — Bus tracking is so much fun *2025-09-05, version 98* After your driver is rude to me and my three year old, and he drives off, I can use your bus tracking see where we should have reached at this point in our journey if your drivers didn’t hate toddlers ### 5/5 — Easy to use *2025-08-11* Great App, Very easy to use, did not take long to get the hang of and been using it for a couple of years now. I love the fact you can have favorites and the search for a stop or timetable is relatively easy. I can only really compare it to stagecoach and national express both of which I have not found as user friendly ### 5/5 — B *2024-12-07, version 79* Great and useful but the service update Could be better --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*