# Brightside Health — Virtual Mental Health Care

> Virtual mental health care offering therapy, medication, and progress tracking. (iPhone/iPad app by Brightside Health Inc.)

- Source: https://appshunter.io/ios/app/brightside-health/id1591640582 (this page in markdown: same URL + `.md`)
- Developer: [Brightside Health Inc](https://appshunter.io/developer/1566652938)
- Category: Medical
- Price: Free
- Rating: 4.30/5 from 10,415 App Store ratings · 822 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.1 · 92 MB
- Languages: American English
- Released: 2022-12-01
- Data updated: 2026-08-28
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/brightside-health/id1591640582/reviews.md

## What is Brightside Health?

Every mental health journey is unique. That’s why our expert providers take a hands-on approach to tailor treatment to your needs. Whether you need therapy, medication, or both, you can see improvement at every step—no matter how severe your symptoms.

86% of Brightside members get better within 12 weeks
Appointments within 48 hours 
Treatment tailored to you
1:1 dedicated support from start to finish 

Here’s what you can expect at Brightside:

1:1 Video Sessions 
Share how you’re feeling and get 1:1 support from your provider.

Proactive Progress Tracking 
Look back at your progress over time and signal if you need your treatment adjusted.

Anytime Messaging 
Send your provider a message to get questions or concerns off your chest between sessions.

Skill-Building Lessons 
Learn how to integrate new thought and behavior patterns into your daily life. 

Getting better starts now, with Brightside by your side.

## Key features

- 1:1 Video Sessions
- Proactive Progress Tracking
- Anytime Messaging
- Skill-Building Lessons
- Tailored Treatment Plans

## Chart rankings

- #181 in Top Free · Medical (US App Store)

## What do users think of Brightside Health?

Overall sentiment: negative

**Pros**

- 🚀 Easy to use
- 🚀 Convenient
- 🚀 Affordable
- 🚀 Helpful providers
- 🚀 Effective treatment

**Cons**

- 🐛 Technical issues
- 🐛 Unresponsive customer service
- 🐛 Inconsistent provider availability
- 🚫 Limited medication options
- 💰 Misleading billing and coverage

**Commonly reported bugs**

- App crashes and freezes
- Inability to access account features
- Missed appointments and lost records
- Billing errors and unexpected charges

**Most requested features**

- Improve app stability and functionality
- Enhance communication with providers
- Offer more medication options
- Provide transparent billing and coverage information

## Recent user reviews (10 of 822)

All indexed reviews: https://appshunter.io/ios/app/brightside-health/id1591640582/reviews.md

### 1/5 — Dissatisfied with provider

*2026-08-20, version 17.89.0*

App is user friendly but the provider I saw had terrible bedside manners. She did not use therapeutic communication or shared decision making. She also did not use active listening or empathy. I will not be using Brightside going forward.

### 1/5 — Dangerous

*2026-08-18, version 17.88.2*

I was kicked from my medicine management with no warning and no way to reach out to my doctor or anyone on the customer support side. This is not okay.

### 1/5 — Very Disappointing

*2026-08-18, version 17.88.2*

Basically, I paid money for a video call that was essentially useless.  It really
 should be stated up front that certain meds can not be prescribed.  The whole nature of my call was to manage meds and get what I needed for severe anxiety attacks.  Very upsetting to find out after the fact.  Misleading

### 1/5 — Not clear about charges

*2026-08-17, version 17.88.2*

When I first signed up they got all of my information and told me my insurance would cover my appointments. I had two appointments, one month apart. The first bill for the first appointment came AFTER the second appointment and was $170 for a 5 minute appointment. My second appointment was 2 minutes long and I’m getting billed another $170 for it. It’s a rip off and dishonest to lie about how much I will owe, then not give me the bill till I’ve already completed a follow up appointment I’ll have to pay for.

### 1/5 — Not worth it

*2026-08-16, version 17.88.2*

Way too expensive just to get a prescription. Provider was  judgmental about my substance issues and seemed very robotic. Check in questionnaires are very generic and limited. Time slots for virtual appointments were extremely limited and sometimes even unavailable. Then they cancelled my subscription because I was unable to attend the virtual appointments due to technical difficulties on their app which I opened a tech ticket for and they were unable to fix. Now I have 30 days to find a new provider to get my prescriptions, which if I don’t get will result in a mental breakdown. So yeah absolutely not worth it.

### 5/5 — Android app???

*2026-08-13, version 17.85.0*

This is my I phone, can’t find android app

### 1/5 — Would not recommend

*2026-08-13, version 17.85.0*

I thought this would be a good start to get some help but this program is just a money grab. You know it’s an issue when they don’t give you a phone number to talk to someone.

### 1/5 — Not impressed

*2026-08-12, version 17.85.0*

The psychiatrist spoke to me for less than 10 minutes and just gave me a prescription. . . Then my very 1st therapy appointment was rescheduled. She did not even wait 2 minutes for me to respond before scheduling me for a day and time I am not available and heads up they charge fees if you cancel the appointment.

### 1/5 — Stay Away

*2026-08-11, version 17.85.0*

I give Brightside Health not even one star. They cut me off a day before a session, saying my ins was invalid. My ins is active. They just don’t want to accept United Healthcare all of a sudden. They are an absolute disgrace. You leave messages and they don’t get back to you for days. I highly recommend finding another place for therapy/ psychiatric care.

### 1/5 — Horrible

*2026-08-10, version 17.85.0*

Don’t waste your time or money

## Frequently asked questions about Brightside Health

### What kind of mental health services does this app offer?

This app provides comprehensive virtual mental health care, including therapy, medication management, or a combination of both. It focuses on tailoring treatment to individual needs, ensuring you receive the most effective support for your specific symptoms and journey.

### How does the app help users track their progress?

The app features proactive progress tracking, allowing you to review your improvements over time. This feature also enables you to signal to your provider if your treatment needs adjustment, ensuring your care plan remains optimal.

### What are the key features for communication and support?

Users can engage in 1:1 video sessions with their dedicated provider for direct support. Additionally, an anytime messaging feature allows you to send questions or concerns between sessions, and skill-building lessons help integrate new patterns into daily life.

### Is this app free to use?

The app is free to download and use, with in-app purchases available for its services. This model allows users to access care without upfront costs, with payment for services occurring through the app.

### Who is this app designed for?

This app is designed for individuals who are looking for accessible and personalized virtual mental health care. It caters to a wide range of needs, from mild to severe symptoms, offering a structured path to improvement with expert guidance.

## Version history (last 5 releases)

### 17.89.0 — 2026-08-19

Bug fixes and performance improvements.

### 17.88.2 — 2026-08-13

Bug fixes and performance improvements.

### 17.85.0 — 2026-08-06

Bug fixes and performance improvements.

### 17.81.2 — 2026-08-01

Bug fixes and performance improvements.

### 5.28 — 2026-07-09

Includes general feature improvements and bug fixes

## Apps similar to Brightside Health

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [aptihealth](https://appshunter.io/ios/app/aptihealth/id1477170874) | 4.5 (839) | Free | Medical |

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*