# Brightspeed Internet — user reviews > 161 indexed App Store user reviews of Brightspeed Internet by Connect Holding II LLC, rated 4.22/5 from 11,110 ratings. - Source: https://appshunter.io/ios/app/brightspeed-internet/id6444654583/reviews - App overview in markdown: https://appshunter.io/ios/app/brightspeed-internet/id6444654583.md - Rating breakdown: 5★ 7,839 · 4★ 1,029 · 3★ 552 · 2★ 282 · 1★ 1,408 ## What do users think of Brightspeed Internet? Overall sentiment: negative **Pros** - 🚀 Great speed - 💡 Useful app - 🚀 Reliable and affordable **Cons** - 🐛 App issues - 🔍 Difficult to manage account - 🔍 Poor customer service - 🔍 Frequent outages - 🔍 Slow and unreliable internet - 💰 Overpriced for poor service **Commonly reported bugs** - App crashes and freezes - Inability to log in or pay bills - Incorrect account information **Most requested features** - Improve app functionality - Provide better customer support - Ensure reliable internet service ## Newest reviews (18 of 161) ### 3/5 — I can’t get into the app *2025-07-19, version 3.5* Every time I log into the app I get kicked out as soon as it fully loads. Can someone please explain what’s happening. I have deleted the app and redownloaded it to try and fix it but it still won’t work. I need some helpful information ### 1/5 — Never works *2025-06-21, version 3.4* Very frustrating as I would like to change my WIFI name and password and using this app is supposedly the only to do that. I’ve been trying and checking for an update for my months. ### 1/5 — Terrible app, runs you in circles. *2025-05-22, version 2.8* App is a front end for their website. It doesn’t offer anything more than you can get in a browser and doesn’t work properly. The app even tells you to download the app WHILE YOU’RE USING IT. Chat with technical support is terrible too. Avoid. ### 3/5 — Service *2025-05-21, version 2.8* It’s sad to pay for service you don’t have. Been without service for 10 days. ### 1/5 — Poor setup. And customer service *2025-05-20, version 2.8* Bad experience ### 1/5 — VERY FRUSTRATING *2025-05-07* This whole system is terrible since the upgrade to fiber cable. The tech couldn’t connect to an open outlet so we have our keep our basement light on. We thought he’d be back but hasn’t been. We immediately had issues with intermittent connection and now it’s been out entirely for two days. I’ve had a hard time connecting with my phone and I’m using data. Accessing the website is giving me the runaround of having to log in multiple times and then not accepting my account number. I downloaded the app and that wasn’t any better. The outage troubleshooter isn’t working right. All around horrible service!!!!!!! ### 4/5 — Avoid this company if you can *2025-05-05* My review is this company is garbage. I have had the worst experience possible and I don’t understand how they are still in business. Repairs to my home were literally done with trash bags and duct tape. I’m currently going on a month with no internet (still paying for it though, they won’t give you a break). When I called last time, they told me I was in an outage while other people on my property had no internet problems. The earliest they could get me in was a month from the call. I’m 3 days away from that appointment and I got a message from them to let me know my appointment is actually a month and a half away now. But I have to be home all day and continue paying for the service. ### 1/5 — App does not work. Website freezes and lags like crazy! *2025-04-29, version 2.8* How do you think we are supposed to pay our bill when the website freezes and lags? The app does not work? ### 1/5 — Bridget *2025-04-17, version 2.8* Internet down daily. On and off constantly. ### 1/5 — They are thieves *2025-04-08, version 2.8* They charged me $253 for the month of March 103 of it they stole off my credit card They even have another payment processing another illegal transaction going towards my credit card. This is my third time this year, having a major problem with them. Do not download. Do not give them any info credit card or auto payment. They will just take more money from you ### 1/5 — Don’t do it! *2025-04-05, version 2.8* The only two things you can count on with Brightspeed are consistent outages and unreliable support. Been fighting this for several years due to lack of options in a rural area. Finally have new options and gladly throwing in the towel with Brightspeed. Do yourself a favor and keep shopping. ### 2/5 — Extremely Clunky *2025-04-04, version 2.8* The app doesn’t allow for very easy logins. Facial recognition fails. Manual login takes several attempts. The menus lead you in loops to get to technical support. The app feels like they rushed it to get it out and didn’t finish it. ### 1/5 — Internet *2025-04-03, version 2.8* Terrible service! 20 years I’ve been a customer. Not anymore. ### 1/5 — No way to contact! *2025-03-31, version 2.8* Thank you for making it absolutely impossible to even report an outage in my area! App and website are useless! No, I am not going through the process of rebooting my modem again! IT’S AN OUTAGE! I know this because my neighbors are experiencing the same issue! Rebooting my modem isn’t going to change that! PLEASE FIX THIS ISSUE! We should be able to get in touch with you if there are issues. You have no problem reaching us for your payments! ### 1/5 — Confusion all the way with Brightspeed stop it *2025-03-24* I can’t give a good review, I’ve been with Brightspeed 16 plus years, I still can’t log In to pay my bill:(? Yall still don’t know me after -16 years:( your past impossible to reach by phone or chat it’s past nuts , I feel like i’m fixing to scream :( your online site I had downloaded it went away. I had to re download it to pay my bill :( please fix your site and business , I am not with century link hello:(? Your site keeps telling me to create a new account? No no no, I been with you for over 16 years :( I don’t need a new account I know my user name , I know my password-> give me a break :( it’s always say your having difficulty with your site always ( fix it) ### 1/5 — Garbage app *2025-03-02, version 2.8* Doesn’t work. I can’t log in. I have to use the website, which may or may not work sometimes. Even when I’m somewhere with a strong data signal or WiFi I have this problem. This is a continuous technical difficulty. ### 1/5 — This New App Doesn’t Work! *2025-02-28, version 2.8* Cannot pay my bill with this new app. It shows pending installation when I clicked the billing. Grrr why fixed it when it’s not broken. Today is the last day to pay for this month but unable to. Brightspeed better not charge me late fees! ### 1/5 — Remote start won’t work *2025-02-26, version 2.8* The only benefit to me having the app is for the start feature and most of the time it won’t even work! ## Most critical reviews (10 lowest-rated) ### 1/5 — Brightspeed as a company is trash. *2025-08-06* My account was bought from Centurylink/Lumen. Granted I know that Centurylink had their issues, but Brightspeed has been by far worse. Their customer service is contracted overseas and mgmt does not give them updates the information to do their jobs, so whenever a customer calls if it’s relative to something relevant to any updates that they need, customer service will not have the information. Brightspeed lacks transparency. They will gladly take your money, but to get accurate updates regarding fiber optic you will need to call your electricity company and ask for the permitting manager, because Brightspeed will not provide you any updates or honesty. ### 1/5 — Worst app ever *2025-07-25, version 3.6* Seldom works Whenit does it mostly shuffles you off to their web site. Trying to find anything sends you cycling through where you’re been before. Total waste of time. For a technology company this is disgraceful. Their phone support is worse. Wish I had another option for internet provider. ### 1/5 — App *2025-07-24, version 3.6* Worst app in existence. Website directs you to the app. App directs you to the website. Both crash. Can’t access account on either one. Terrible. Comcast is the sewer but better than this. ### 1/5 — Worse customer service in the industry *2025-07-22, version 3.6* When it works it is good, however if you have an issue with service it takes weeks to months to get a technician out. No one on the phone can help you. They pick random dates and then a technician doesn’t even bother to call you or show up. They say that there are none available but if you call and act like a new customer, they will have someone available for install the same week. ### 1/5 — Never works *2025-07-22, version 3.6* It always needs updating and then won’t open. I have held an account with Brightspeed for 9 months and never been able to change a WiFi password on any of the 3 apps required for one account. Really terrible setup they have. ### 1/5 — Worst company AVOID *2025-07-19* There is not room enough to state all the issues. I have no choice since they are the only fiber optic service available. My recent upgrade has not increased my speed at all. I get emails stating here is July bill after the bill due date has passed. Or I get no bills and my account shows no billing data or payment history. If someone calls my home phone it doesn’t ring but goes directly to some voice mail box I can’t access nor turn off. Internet and home phone go out all the time. Call them and you will lose an hour or two of your life while they tell you things that are flat out wrong, like we have to migrate you off copper when you are already on fiber. Insanity to do business with. ### 1/5 — Terrible service!! *2025-07-08, version 3.4* Terrible service and customer service takes forever!! You’ll be on hold for hours and they’ll hang up on you. They’ll also charge you for service they failed to provide and not reimburse you. ### 1/5 — Why two apps? *2025-06-28, version 3.4* Don’t understand why bright speed has two different apps? It exemplifies how disorganized the company is. When the fiber high speed is running it is smooth and fast and the fiber modems they provide work well. But when there is a problem or an outage you will get very little help. On the three to four occasions I’ve experienced an outage it took Me hours and days to actually talk to a person who could resolve the issue. ### 1/5 — Unresponsive *2025-06-23, version 3.4* Every time I open the app I get to the home screen and it closes itself before I can access any of the mobile services ### 1/5 — Frozen after I enter log in info *2025-06-22, version 3.4* I can't get into the app because as soon as I input my log in information and press "sign in" the screen freezes. I've tried multiple times and have also deleted and reinstalled the app with no change. When I go to the full website, it says I HAVE to use the app in order to check certain settings & check the other devices connected to my WiFi. That is RIDICULOUS since I can't even get in the app. ## Most praised reviews (10 highest-rated) ### 5/5 — 20 year loyal customer *2025-03-30, version 2.8* To put it simply, BrightSpeed has been sued in just the past decade about 5 times. They are paying out the wazoo in settlements so what do they do to try and stay afloat?? They hire foreigners that can’t speak fluent English and are American English Illiterate. Meaning they know nothing about American Business much less the internet service provider or how it works. You can always tell a sinking ship before it goes down, because they can’t afford to hire qualified American business minded critical thinkers instead they feed you with foreigners expecting you to give them on the job training. Now, I understand why Trump did away with DEI, because in the internet service industry especially you’ll never survive by hiring illiterate stupid employees. So, I’m done with DumbSpeed, their illiterate support staff, accounting staff and that redneck hick answering bot that talks like an uneducated illiterate Jim-crow era deep southerner hillbilly. I’m done with billing errors, false promises, corruption, false advertising, incompetent dispatchers, knowledge-less technical aptitudes, sending service technicians to wrong addresses then billing me for the errors, I’m done with waiting a week for my internet to come on or to get repaired requiring several technicians to fix it! BrightSpeed used to be CenturyLink so I know many of the techs and they are jumping ship. But go ahead and do your own research and Google CenturyLink and BrightSpeed and you’ll learn how unethical, unprofessional, lying criminal companies can simply change their names and continue to screw their customers and not learn one thing about being ethical. “DumbSpeed” is THE worst Internet provider on the planet!! And they will never get another dime from me. More Class-Action Lawsuits coming to BrightSpeed. Check FCC.Gov to take your pick on more big buck settlements from lessons they never learned!! ### 5/5 — Internet *2025-03-04, version 2.8* Internet seems to work good. No problems ### 5/5 — Great speed for gaming if you use the Ethernet connection. *2025-02-24, version 2.8* 2/24 When I bought an Ethernet cable for my PS5 and Series X the download speed was great increased. If you’re a gamer use the Ethernet connection not the wireless. Ethernet is much faster as far as downloading. Now the Brightspeed apps are worthless because it only worked once. ### 5/5 — The speed is great. *2024-11-02* I’ve had Brightspeed now for a few days. I’m really impressed with its speed for gaming, and streaming movies and TV. It seems to be more reliable and more affordable. I’d highly suggest changing the network name and network password, and admin name and admin password to something you will remember. I’m still not sure why there’s so many apps for Brightspeed. This app works for me while the others do not. ### 5/5 — Terrible service *2024-10-13, version 2.2* I have been trying to connect to Internet service on my Apple iPhone unsuccessfully. I can’t get anyone to phone me or to respond to a chat line. ### 5/5 — Wifi *2024-09-19, version 2.0* Since having Brightspeed we’ve had no problem with our service going out. ### 5/5 — Order and Installation *2024-01-25* Getting rural fast internet service is a painstaking process on actually picking the right company with the reliable fastest speed. Brightspeed has checked all of my boxes from ease of ordering over the phone, to getting email updates to easily create my account, to receiving the installation kit by UPS, to plug and go the modem/router. My headaches are resolved in less than a week. ### 5/5 — App works better than the website *2023-09-04* The website never lets me make payments and constantly shows blank pages or just the head/footer of the site. The app works perfectly though! ### 5/5 — Web site *2023-03-13* I have had nothing but trouble getting signed on. Not available. Talked to associate on the phone. They talked me trough it and sent me a reset password. Still did not work. Site is down too much. I cannot attempt to pay my bills all day long. I have a job. Fix the app please I hope I don’t get a late charge ### 5/5 — App *2023-03-02* The app works where the mobile safari browser will never pull up my account to where I can make a payment. Win win --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*