# Brightspeed WiFi — user reviews > 86 indexed App Store user reviews of Brightspeed WiFi by Connect Holding II LLC, rated 4.47/5 from 937 ratings. - Source: https://appshunter.io/ios/app/brightspeed-wifi/id1658477411/reviews - App overview in markdown: https://appshunter.io/ios/app/brightspeed-wifi/id1658477411.md - Rating breakdown: 5★ 330 · 4★ 34 · 3★ 9 · 2★ 7 · 1★ 43 ## What do users think of Brightspeed WiFi? Overall sentiment: negative **Pros** - 🚀 Fast internet - 👍 Good service - 💡 Upgrade from previous provider **Cons** - 🐛 Buggy app - 🔧 Connectivity issues - ⚠️ Poor customer service - 💰 Billing problems **Commonly reported bugs** - App fails to connect to account - App shows incorrect device information - Frequent app crashes and freezes **Most requested features** - Ability to manage network settings - Improved device prioritization - More robust parental controls ## Newest reviews (16 of 86) ### 3/5 — Delete App, Reinstall Fixes *2026-07-10, version 26.2.1* I deleted and reinstalled the app and it reconnected to my router and modem. Back in business. Previously: Latest update seems to render app unusable. Each tab fails to load, prompting: “There was a delay, please try again.” The settings load normally, but most app functions are missing. ### 2/5 — Huge Miss *2026-04-08, version 26.1.2* So the app is simple and has good functionality as long as you aren’t having any connectivity issues. However, if internet connection is down its pretty useless. No info or pathway to report an outage or contact Brightspeed from the App. Seems that is a pretty necessary function. ### 1/5 — Terrible connection *2026-03-13, version 26.1.0* A lot of cut offs, unstable connection ### 1/5 — App not working after update *2026-03-12, version 26.1.0* It was working fine until this recent update. Now it does not show any connected devices. All the tabs show nothing. Only thing that is showing is my router is connected and online but no devices that are connected on it. ### 1/5 — Frustrated *2026-03-03, version 25.2.0* This app is useless and the customer services rep can’t even assist you. I denied access to my son’s gaming system thinking this would a lot easier than confiscating the controllers. So now the app shows no connected devices and now I can’t allow access to his system. The reps aren’t any help. I’ve called several times and have gotten no where. Absolutely useless app! ### 1/5 — App no longer works *2026-03-01, version 25.2.0* App has been down for over 2 weeks ### 1/5 — Useless *2026-02-25, version 25.2.0* Camera feature on the app is unbable to scan the routers QR code. Router model wasn’t even listed and when you try to input info manually, it still requires the camera to scan a QR code. Extremely frustrating and utterly useless app. ### 1/5 — App no longer connects *2026-02-12, version 25.2.0* I get connection error every time I try to use the app lately. ### 1/5 — Bs *2026-02-06, version 25.2.0* The app stays down constantly with no feedback as to why and the router itself doesn’t even push what I’m paying for ### 3/5 — Hate this company *2026-02-03, version 25.2.0* Ever since taking over in our area, there’s always an issue with something. The service is never 100% stable. ### 4/5 — App works fine. Not super robust. *2026-01-31, version 25.2.0* As my title suggests, the app works fine. There’s no connectivity issues is easy to set up. It’s straightforward, etc. Where it lacks is it’s not very robust. You can’t create separate networks within your network for example a guest network. You can’t give select devices a priority on the network, etc. ### 1/5 — Awful *2026-01-23, version 25.2.0* I genuinely have no idea how this app or this service has good reviews... it's abysmal... customer service is extremely unhelpful, I have 1gbps and I rarely if ever actually get 1gbps, I've had both apps and neither one works... ### 1/5 — Can’t find my account *2026-01-01, version 25.2.0* I type in my username, it goes straight to sign up, so I forced to go back thru the web. If u make it hard for people to pay their bills, why would they still wanna do business??? This feedback is constructive criticism, I wish yall would fix the app, so I don’t have to use my browser ### 2/5 — Barely works *2025-12-31, version 25.2.0* My internet service is great but this app works maybe 10% of the time and was my selling point for switching because I wanted the controls allowed via this app. ### 1/5 — Terrible customer service *2025-12-12, version 25.2.0* Terrible customer service they lied to me about pricing and put me on to a promotion i never even agreed on and what we had at the start is different then what we have now. Then they don’t fix there mistakes. You can’t even get someone who can speak clear english for it to make sense. Wouldn’t recommend them to anyone. ### 1/5 — Non-functional *2025-12-10, version 25.2.0* The network management app has not worked for me for months. Maybe that’s because I’m paying for 1 gig internet and only getting 300mbps and they don’t want me to see that. Every time I open it, I am prompted to onboard my router, which has been on boarded for well over a year and when I scan my equipment the app errors out. Every time. I’ve contacted customer service and they have no idea what to do and can’t fix it. Again, this has been an issue for MONTHS. Making me consider starting my own ISP. ## Most critical reviews (10 lowest-rated) ### 1/5 — Does not work *2026-07-16, version 26.2.1* Does not update, bright speed goes out constantly. And this is supposed to tell you about your services and it does nothing. “There was a delay please try again” is all it ever says. ### 1/5 — Worst APP EVER *2026-07-10, version 26.2.1* This APP is so inaccurate it should be criminal. CUSTOMER SERVICE IS THE WORST I’ve ever experienced, Language Barrier and lost in translation at every attempt all they know for certain is to try to upsell more products and services. ### 1/5 — app is okay but brightspeed in general sucks *2026-06-22, version 26.2.1* wifi is okay when it works but being in an apartment storms can make the power flicker or turn off , and when that happens kiss my wifi goodbye for days to weeks . they say they will get a tech out to me in a certain time frame but i’ve always had to reschedule cause the tech just won’t show up . was told 10am - 12pm and guy ended up showing up at 7pm one time . your better off looking up a how to on making your own router out of tinfoil and forks then going with brightspeed ### 1/5 — App don’t work *2026-06-19, version 26.2.1* Every time i open it says there’s a delay and nothing pops up. Can’t look at my account info or anything. ### 1/5 — Worst user interface *2026-06-10, version 26.1.2* How do you run an internet service with the absolute worst website and apps. Took me 20 minutes to sign in getting multiple “Oops” error messages. The internet is great when it works but there’s a big void when you need to find any info about your account or the service. ### 1/5 — Doesn’t work *2026-04-11, version 26.1.2* I cannot log into my account it keeps saying there is an error. I’ve been trying to set up my account for over a week. I have tried multiple things to fix it and nothing works. ### 1/5 — Can’t login *2026-03-19, version 26.1.0* They take too long to find my account email. When it does find my email and I put in my password it says they can’t find my account information. Even though I have made an account and password. They been falling out off for a while. ### 1/5 — Poor service *2026-03-18, version 26.1.0* Issues with game server updates blocked at the fiber connection but fine on Spectrum. Brightspeed was not willing to escalate to get it fixed and instead tried to shut down the discussion and hang up. You should really avoid them if you do any kind of gaming. They do not support gaming connections. ### 1/5 — Unable to use *2026-03-16, version 26.1.0* This application never works. It won’t let me access the router I keep getting errors saying my system belongs to someone else. It’s ridiculous and it’s been going on forever ### 1/5 — Useless App *2026-03-16, version 26.1.0* 1) The app says no payment due yet I have an email saying payment failed. 2) I cannot do absolutely anything on the app. It always says “sorry slow connection try again”. I do it again- same result NOTHING! 3) I need to change my network. It won’t let me. Again “sorry slow connection try again”! Ok, add network… it goes to the next page with network on the top. Nothing else!!!! NOTHING! This app sucks balls! It’s useless as hell! ## Most praised reviews (10 highest-rated) ### 5/5 — service *2026-01-31, version 25.2.0* awesome service! awesome customer service!! ### 5/5 — Spectrum upgrade *2026-01-20, version 25.2.0* ***** ### 5/5 — Excellent connectivity!! *2026-01-06, version 25.2.0* Constant connectivity, no lags or dropped calls. Strongly recommended for home and mobile devices!! ### 5/5 — Awesome product! *2025-12-11, version 25.2.0* I had been with the Internet provider for years before Bright Speed came to my area. The service I had lagged, and went down constantly and it was so frustrating, but I didn’t have any options. Since we changed to Bright Speed we haven’t had any issues with lagging, and we run several devices at a time. I just had someone from my former service provider come out and try to get me to switch back to them because we have our cell service with them. They offered discount on our phone service and I told them that their Internet service was not as good as Bright Speed and I couldn’t do it, even for the discount. ### 5/5 — New Customer *2025-12-04, version 25.2.0* The best internet in Fayetteville! You should leave Spectrum like yesterday!! ### 5/5 — Wifi *2025-11-08, version 25.2.0* The best ### 5/5 — Brightspeed is the best!! *2025-11-04, version 25.2.0* I moved back home about a year ago. A very good friend recommended Brightspeed.It is a wonderful service. I have never lost internet in the whole year since I’ve been here. It’s fast, stable and much better than the other “big name” carrier that I had in BR. I highly recommend this arrive. Thanks ### 5/5 — Home WIFI *2025-10-24, version 25.2.0* The WiFi is really good, but when I play downstairs it does slow down but now noticeably. Still the best WiFi I’ve had in 10 years of having a wifi contract. Brightspeed for the win!!!! ### 5/5 — Works *2025-10-18, version 25.2.0* Works as should ### 5/5 — Staff is great *2025-10-15, version 25.2.0* Very responsive to questions, staff very nice --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*