# Brightspeed — user reviews > 237 indexed App Store user reviews of Brightspeed by Connect Holding II LLC, rated 4.00/5 from 3,693 ratings. - Source: https://appshunter.io/ios/app/brightspeed/id1660769828/reviews - App overview in markdown: https://appshunter.io/ios/app/brightspeed/id1660769828.md - Rating breakdown: 5★ 2,511 · 4★ 218 · 3★ 116 · 2★ 84 · 1★ 764 ## What do users think of Brightspeed? Overall sentiment: negative **Pros** - 🚀 Fast internet speed - 💡 Fiber optic connectivity - 👍 Great quality service **Cons** - 🐛 Frequent internet outages - 🔍 Unreliable app and website - 💸 Billing and payment issues - 🤖 Poor customer service - 🔌 Connectivity problems **Commonly reported bugs** - App crashes and freezes - Login and account access issues - Inability to view bills or make payments through the app **Most requested features** - Ability to manage devices and internet settings from the app - More transparency in billing and service credits - Improved app functionality and stability ## Newest reviews (18 of 237) ### 1/5 — Can’t even access my account *2026-08-11, version 8.1* I’ve been trying to get into Brightspeed account since April. It is now August. I have tickets created and still have not heard anything. No one will contact me. I am getting frustrated and about to sue Brightspeed for unable to obtain my account information and access while charging me. I’m done. ### 1/5 — Worst internet provider ever!!! *2026-08-10, version 8.0* This is the worst internet provider ever! I’ve been out of service for 3 weeks, and I’ve had 8 appointments where no one shows up or even bothered to tell me they weren’t coming. So I took days off for nothing! The service itself (when it works) is spotty and always goes in and out. The app is absolutely horrible it only works half the time and it never lets you just sign in. DO NOT GET BRIGHTSPEED!!! ### 1/5 — Terrible support *2026-08-10, version 8.0* Generally speaking it takes hours to get a ticket issued, only to find out it didn’t get issued so you have to do it all over again. Their support is 1/10 ### 1/5 — Worthless *2026-08-08, version 8.0* The app and customer service is the worst! You jump through hoops each month to pay your bill and it very rarely works even if you get logged in. Time for FCC complaint! ### 1/5 — Very slow and sloggy. *2026-08-08, version 8.0* Very slow and sloggy. Doesn’t look like an app of current time. Needed full time to do simple task like payment where in today time app supporting one time quick payment option this app needed lot of time do even do that. Have lot of options provided but the basic options are not working. Looks like a hybrid app and they should think about to go full native. ### 1/5 — Very slow app *2026-08-07, version 8.0* Disappointed ### 1/5 — Lame app like the service *2026-08-02, version 7.9* App asks you to log back in after every single click it seems. No outage detector or ability to post one. Just a lame app honestly. Their fiber service is only slightly better as it goes out an average of 5 times a month. I’m switching providers asap. Cheaper ain’t always better. ### 1/5 — They don’t stand behind anything *2026-08-01, version 7.9* Terrible company, unless you want your property damaged, I would stay far far away from them, and I will sing it to the rooftops ### 1/5 — Does not work *2026-07-28, version 7.9* New app doesn’t work ### 1/5 — Non existent extenders *2026-07-28, version 7.8* Billing me for whole house WiFi extenders when I never received that service. Took me 45 min and 3 different people to understand ### 1/5 — Terrible *2026-07-28, version 7.8* Terrible internet provider. Goes down MULTIPLE times a day and they are ZERO help. ### 1/5 — App is always broke!!!!!! *2026-07-24, version 7.8* Every single month I dread getting on here to even pay the simplest thing which is my bill. The app is always broken. It does not save your information meaning your payment method or password. If you call it takes forever to get someone on the phone. Previous I have been forced to call them I think approximately six times. The problem is never resolved . Today, July 24, 2026. I had to reset my password again after I just reset it on June 30, 2026!! I wanted to pay my bill early- guess what- when you click on payment- blank screen. No option to update at all!! I have added my payment method over and over and here we are again! So… I’m not calling them back. They also don’t put any notifications out on the app if they’re having difficulty with a component/ feature within their app that is not working appropriately to at least acknowledge that it’s broken! It’s pretty bad that this day and age they can’t even communicate that . Do better Brightspeed, please. They have managed to start notifying when there are outages, which has been super helpful. ### 1/5 — Slow and lags *2026-07-23, version 7.8* WiFi service frequently does not work ### 1/5 — Faceid does not work *2026-07-16, version 7.8* I signed up for brightspeed with an install date for next week and the app is already bad. Faceid doesnt even work. Wevsite is also hit or miss. Wont let me log on from time to time. This better not be an indication for how the service actually is ### 1/5 — Don’t get Brightspeed *2026-07-13, version 7.7* App sucks definitely needs some investment every time you have to type in email, password and do a verification email code. App is slow and I wasn’t informed I had to be enrolled in autopay they said my card info was just for a deposit to get the service started, they also said first month would be free and first month I get a bill, costumer service sucks. The speed is about the same as spectrum for it being fiber optic it’s nothing special. Don’t get Brightspeed I do not recommend I would just stay with spectrum or upgrade and pay a little more for t-mobile good app and better fiber optic just better overall. I give it 2 stars just because the Wifi connection itself has been good so far I do get some spikes every now and then. ### 1/5 — App Fail *2026-07-10, version 7.7* You can’t even log in to the app. Says email or password is invalid when it’s saved to my phone! Reset my password, said I was good to go and tried to log in and failed. This is probably the worst internet provider I have had and I’m not happy with it. ### 1/5 — Has centurylink returned *2026-07-07, version 7.7* This is starting to feel like the previous provider. So many outages and feels as if there is no timely resolve to the outage. I’m glad there is soon going to be other choices. ### 1/5 — Overcharged again *2026-07-05, version 7.7* Agreed to 29.99 a month, bill states 49.99 again! ## Most critical reviews (10 lowest-rated) ### 1/5 — App sucks *2026-09-02, version 8.3* Won’t allow Face ID, I have to sign in every time. Slow, very limited features (kind of like the service) ### 1/5 — Can’t login *2026-08-31, version 8.2* App been down for months, you can’t even login in to pay your bills and then they charge you a late fee. Funny thing they just updated it and still haven’t fixed the login issue they’re too worried about design which no one cares about we just want to have internet and be able to login to pay bills. Calling in a dealing with stupid AI nonsense is beyond frustrating. I’m looking for new service. ### 1/5 — Terrible *2026-08-25, version 8.2* App is terrible. Customer service is even worse. Nobody ever knows what is going on and they will not help you. Very unsatisfied. ### 1/5 — Decent internet…when it works *2026-08-24, version 8.2* First we waited about a year for our installation. The internet worked great for a solid year. Then they dug new lines or something in central VA and now our internet goes out multiple times a month for multiple days at a time. It’s not just us- they constantly issue “area wide outages” that take days to resolve. It is completely unreliable. ### 1/5 — ***BRIGHTSPEED SECURITY THREAT*** ⁉️⁉️ *2026-08-19, version 8.1* I’ve been trying to get into Brightspeed account (through the app and on the web) since April 2026. I just want to get into my account so I can pay my bill instead of calling and waiting to speak to someone. I can access my Brightspeed WiFi app. I heard that there was a security threat and that many customers cannot get into their account. They have the pop-up “no account found.” I have made a ticket for someone to look into account. I was told that it will 60 days to resolve, I was told someone from IT would call me, I was told to wait 24 hours than wait another 48. I’ve talked to so many people. I’m honestly frustrated. I noticed on Saturday (8/15) that “Protect IQ and Experience IQ” was installed on my router. I did not install this. These new features were available for me to use in their Brightspeed WiFi app to toggle on and off. I called Brightspeed and was told that this is their new software service that they just offered to protect from viruses, threats and phishing and that I would need to pay $5 more a month. It seems like Brightspeed is wanting to make money off of their customer instead of informing their customers? This makes me really uneasy and uncomfortable. Hoping it’s not true 😭 ### 1/5 — Printing statements *2026-08-18, version 8.1* Can’t print from the app. ### 1/5 — Bad company *2026-08-17, version 8.1* I hooked down to these guys, had one app that wouldn’t work Spent three weeks trying to fix it. They finally nailed it down and said it was my modem. Told me they would have a tech out the next day with the modem so I wouldn’t disconnect. Nobody showed up. I called them the next day after spending 2 1/2 hours on the phone with them the first day. They said no, we can’t do that. We gotta charge you $150 to have a tech come out. These guys will manipulate you seven Ways to Sunday very sketchy very sketchy ### 1/5 — Sucks!!! *2026-08-16, version 8.1* This app bites!!! ### 1/5 — Y’all suck *2026-08-14, version 8.1* Worst internet service in the market. ### 1/5 — POOR QUALITY *2026-08-13, version 8.1* STICK WITH 1 GIG, AVOID 2 GIG+ 1 GIG PLAN & UNDER: FAST, STABLE, AND GREAT VALUE FOR EVERYDAY USE. 2 GIG PLAN & ABOVE: SPEEDS DROP BY ALMOST HALF COMPARED TO WHAT YOU PAY FOR. BOTTOM LINE: THINK TWICE BEFORE UPGRADING TO 2 GIG OR HIGHER—THE 1 GIG PLAN IS CURRENTLY THE SAFEST AND BEST CHOICE. ## Most praised reviews (10 highest-rated) ### 5/5 — Happy Customer *2026-06-03, version 7.5* 1,000% better than Spectrum… speeds for upload & download are triple… best part it’s half the price. Thank you Brightspeed ### 5/5 — The best bargain *2026-05-16, version 7.3* We’ve had several other well known internet companies that had us convinced that they could literally walk on water, however when they would charge 75.00 a month for only 60.00 min ### 5/5 — The best service *2025-10-28* The best internet service, I come from spectrum and when I said Brightspeed way better I meant it, I’ven have it around 7 months now and I never lost connection, I’m so happy with the service ### 5/5 — Great Quality *2025-10-24* We have been very happy with the quality & speed with the fiber optic connectivity option. Other than a major outage a year 1/2 ago, that was not their fault, the service has been great. ### 5/5 — Mr. Williams *2025-10-23, version 5.2* Great service ### 5/5 — Great service *2025-08-14, version 4.5* My internet is amazingly fast. And I pay my bill thru the app. Very happy with Bright Speed! ### 4/5 — Internet *2026-08-12, version 8.1* La pausa del internet alos dispositivos no funcionan puedes poner limites de internet alos dispositivos ### 4/5 — People stop *2025-08-13* so people if you have trouble with the payments on your credit card or debit card there is a few ways to do this. Lock your card after a payment or get like a cash app card for bills then put that certain amount of money on that card. and pay your bills then after you pay your bills, lock your card until you ready to pay again that easy that’s simple👍😊... ### 4/5 — Terrific upgrade to other providers *2024-07-26* It’s like their competitors are bombing the app with negative reviews to hold on to their business. You don’t need customer service if everything works dependably. But when I had a request, CS was very good. And polite. No data limits, much lower cost per month, and 1 GB speed. Seriously?? ### 3/5 — Confusing instructions *2026-07-20, version 7.8* I can only hope I have successfully changed payment with the new CC that was sent to me. When I called for customer assistance, I was told that this listed number was not in service. I asked AI how to make the change and the appropriate website was provided. Once on the site, instructions were confusing. I entered the new CC number and hope it is accepted. I was never told that I had successfully changed. I also found that I could note edit the incorrect zip code. I am never late paying a bill and hope this rectifies any problem. Thanks. J Mayes --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*