# BrightStar Mobile — user reviews > 244 indexed App Store user reviews of BrightStar Mobile by BrightStar Credit Union, rated 4.51/5 from 1,930 ratings. - Source: https://appshunter.io/ios/app/brightstar-mobile/id464909122/reviews - App overview in markdown: https://appshunter.io/ios/app/brightstar-mobile/id464909122.md - Rating breakdown: 5★ 1,346 · 4★ 161 · 3★ 56 · 2★ 49 · 1★ 111 ## What do users think of BrightStar Mobile? Overall sentiment: positive **Pros** - 👍 Easy to navigate - 👍 User-friendly - 👍 Convenient - 👍 Smooth to use - 👍 Reliable - 👍 Functional - 👍 Intuitive - 👍 Secure - 👍 Transparent - 👍 Excellent service - 👍 Great features - 👍 Straightforward - 👍 Awesome **Cons** - 🐛 Balance accuracy issues - 🐛 Slow mobile deposit process - 🐛 Buggy login/sign-in - 🐛 Outdated design - 🐛 Covers up menu in portrait mode - 🐛 Inconsistent transaction display - 🐛 Lack of Zelle integration - 🐛 Poor customer support response - 🐛 Difficult to use **Commonly reported bugs** - Balance not accurately reflected in transactions - Chat icon covers up menu in portrait mode - Billpay not working on iPad **Most requested features** - Add Zelle money transfer option - Implement credit management tools - Provide daily balance and transaction alerts - Allow card replacement/reordering through app - Improve mobile deposit process ## Newest reviews (18 of 244) ### 5/5 — Ophie *2026-07-22, version 7.0.260300* App is easy to maneuver and very good ### 5/5 — Works Great! *2026-07-21, version 7.0.260300* The BrightStar Mobile app works well as far as showing my accounts and letting me make payments. ### 5/5 — Good app *2026-07-17, version 7.0.260300* Works well ### 4/5 — My experience *2026-07-16, version 7.0.260300* I get the opportunity to my transactions.. others and I thank “BrightStar Mobile” Jean M. ADESCA ### 5/5 — So far so good *2026-07-16, version 7.0.260300* Fast, Face ID, deposits working great. ### 5/5 — Credit Union Customer for 10 years *2026-07-09, version 7.0.260300* The BSCU App is so user-friendly and simple for all. I typically hate using any app, but this is the exception!!! ### 5/5 — Mobile app awesome *2026-07-08, version 7.0.260300* A lot of great changes have been made to the app. ### 5/5 — Love this app *2026-07-08, version 7.0.260300* This app makes banking easier. I love it. ### 5/5 — Phenomenal bank *2026-07-06, version 7.0.260300* I have been a member of BrightStar for a few years now, I really like their professionalism. I highly recommend BrightStar for all of your future business needs. ### 5/5 — Bright Star App is great *2026-06-30, version 7.0.260300* Easy to use and fast ### 2/5 — Horrible *2026-06-27, version 7.0.260300* Impossible to navigate unless your not old enough to remember books ### 5/5 — Better *2026-06-24, version 7.0.260300* We finally got Zelle!!! ### 5/5 — Dnjfn *2026-06-22, version 7.0.260300* Amazing ### 5/5 — BrightStar *2026-06-22, version 7.0.260300* 6 ****** ### 4/5 — Outdated *2026-06-20, version 7.0.260300* Very outdated website with cumbersome handling ### 5/5 — I like this app *2026-06-16, version 7.0.260300* Very easy to use ### 5/5 — Online banking *2026-06-16, version 7.0.260300* Very user-friendly ### 5/5 — Amazing online experience *2026-06-13, version 7.0.260300* ❤️❤️❤️ ## Most critical reviews (10 lowest-rated) ### 1/5 — Nothing works *2026-07-29, version 7.0.260300* Zelle doesn’t work in the app, you can’t do transfers from your checking to the savings. It’s crazy that the app does nothing they say it should. ### 1/5 — Change of address form *2026-07-11, version 7.0.260300* Why is it so hard to find the change of address form???? ### 1/5 — App is so outdated and duct taped together *2026-06-11, version 7.0.260300* It fails to deposit my check several times before it works and other bill options won’t open in mobile setting, and now is totally missing ### 1/5 — Basic. *2026-06-04, version 7.0.260300* It works, which is the most important thing. The UX/UI is giving 2003, which makes it displeasing to look at and use. However, it’s an accurate mobile translation of the outdated website. ### 1/5 — Horrible *2026-04-06, version 7.0.250900* Impossible to navigate unless your not old enough to remember books ### 1/5 — Requesting Card *2026-03-15, version 7.0.250900* The app is fine for the most part. But for years now there hasn’t been an option to request a new or replace card (debit or credit) I haven’t had a card for a few years because I just do not have time to go into a bank and talk to someone, nor have the patience to talk to an automated system. Being able to request a new card that has expired would be great. Also being able to receive zelle would be the best thing ever ### 1/5 — Review of app *2025-10-23, version 7.0.250900* Does not show bank transactions properly: Balance in account does not agree with running balance in transaction screen. “Chat” icon covers up menu in phone portrait mode. Billpay does not work on iPad. No response from Support when contacted. This is the second time I’ve posted. ### 1/5 — Dated, clunky and not modern *2025-06-24, version 7.0.5910* Read the title. Focus on UX ### 1/5 — Terrible interface *2025-05-29, version 7.0.5910* BrightStar changed the façade of their app and it is absolutely horrible to use. ### 1/5 — Total confusion *2025-05-28, version 7.0.5910* I can’t figure out how to use it. I’m panicking. ## Most praised reviews (10 highest-rated) ### 5/5 — Confusing App *2026-08-25, version 7.0.260300* Setting up Zelle for multiple accounts is a nightmare. Figuring out how to transfer funds to an external account is a nightmare ### 5/5 — I love my app *2026-08-21, version 7.0.260300* I just like my app very much !! Love it!! 😍 ### 5/5 — Rating apt *2026-08-20, version 7.0.260300* I found it easy to use. No complaints ### 5/5 — BSCU APP *2026-08-18, version 7.0.260300* This app is great easy to navigate lots of great information love it ### 5/5 — Yes *2026-08-14, version 7.0.260300* Is good is easy and fast ### 5/5 — The best *2026-08-14, version 7.0.260300* Five stars ### 5/5 — Easy to use *2026-08-09, version 7.0.260300* This app is efficient and easy to use ### 5/5 — Excelente *2026-08-08, version 7.0.260300* Súper recomendado ### 5/5 — Charged *2026-08-07, version 7.0.260300* There is a charge on my checking account I did not do it’s a charge for $313 ### 5/5 — Bright Star Credit Union *2026-08-05, version 7.0.260300* Outstanding app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*