# Brilliant Connect HD — user reviews > 87 indexed App Store user reviews of Brilliant Connect HD by INTERCLOUD LIMITED, rated 3.60/5 from 193 ratings. - Source: https://appshunter.io/ios/app/brilliant-connect-hd/id1605763630/reviews - App overview in markdown: https://appshunter.io/ios/app/brilliant-connect-hd/id1605763630.md - Rating breakdown: 5★ 102 · 4★ 15 · 3★ 15 · 2★ 12 · 1★ 49 ## What do users think of Brilliant Connect HD? Overall sentiment: negative **Pros** - 💰 Affordable calling rates compared to mobile operators - 📞 Good call quality when working properly - 🌐 Reliable IP-based calling service for Bangladesh - ⚡ Fast connection speeds - 📱 Works on iOS devices including iPad **Cons** - 🐛 Frequent app crashes and freezing - ❌ Missing add balance/recharge functionality - 🔐 Login and OTP verification issues - 📵 Poor call quality on some connections - ⚠️ NID document submission button not visible on iOS - 🚫 App incompatible with newer iOS versions - 💔 Unreliable customer support - 🌍 Geographic restrictions preventing international use - 📲 Call notifications not working when app is closed - ⏱️ Slow app performance and loading times - 😤 Unresponsive developer to reported issues - 🔴 Server downtime during peak hours - 👤 Unfair account termination practices **Commonly reported bugs** - NID submission button not appearing on iPhone X and newer models - Login fails after app reinstallation - OTP not being received during registration - Add balance option missing or not displaying - App crashes during calls - Call drops and disconnections - Outgoing call shows number invalid error - App freezes on login screen - Payment processing not reflected in app balance - Contact list not loading completely - Message and call history not loading - App incompatible with iOS 18 - Screen goes off during calls - Balance shows zero unexpectedly - Recharge service list fails to load **Most requested features** - International calling support outside Bangladesh - Easier recharge/payment system with multiple payment options - Better UX design for recharge interface - Call history and message history features - Display of IP number in app - Improved contact list functionality - Dark mode option - Better background app functionality - Incoming call notifications for locked/closed app ## Newest reviews (14 of 87) ### 3/5 — Valo nah temon ta *2026-07-12, version 2.0.4* Shob shomy clear asa nah and cell record koror kono option nai ### 2/5 — দেশের বাহিরে ব্যবহার করা যাবে না? *2025-12-18, version 2.0.4* দেশের বাহিরে ব্যবহার এর সুযোগ দিলে ভালো হত। ### 1/5 — Bad app *2025-08-16, version 2.0.4* Call quality is so bad with high speed WiFi and mobile data. ### 4/5 — R *2025-08-03, version 2.0.4* You ### 1/5 — Recharge problem *2025-07-27, version 2.0.4* Bujhlam na recharge option keno asteche na ### 1/5 — Too many error, this is not usable at all *2025-06-26, version 2.0.4* This is not usable at all, 2nd step NID verification is not working. ### 1/5 — no recent updates on ios *2025-05-18, version 2.0.4* This calling app doesnt care about giving updates and fixing bugs! most of the time it doesnt make an outgoing call and shows the number invalid. Such a shame. ### 1/5 — ফালতু এ্যাপ *2025-02-13, version 2.0.4* The best bad app in iOS. Don't waste your time to download the worst app. ### 1/5 — Slow app *2024-12-24, version 2.0.4* Very slow application. No option to see my ip number. Message and call history never loads. Contact option shows few numbers ,not all the contacts. ### 1/5 — Can not login *2024-11-18, version 2.0.4* Bugggg! ### 1/5 — এত সমস্যা কেন? *2024-11-03, version 2.0.4* wifi চালু করলেই শুধু দেখাই আমি দেশের বাহিরে আছে কেন ভাই? এটা আবার কেমন সমস্যা আর প্রাই কল যায় না app থেকে ভের করে দেই লেটেস্ট Ios use করতেছি তাও কেন? Problem টা খুব তারাতাড়ি solve করার অনুরোধ রইলো 💔 ### 1/5 — ios 18 not working *2024-10-08, version 2.0.4* I faced very problem, when I updated ios 18, this app cant open ### 1/5 — quality *2024-09-19, version 2.0.4* Very low call quality ### 4/5 — ok *2024-09-16, version 2.0.4* seems ok compared to others ## Most critical reviews (10 lowest-rated) ### 1/5 — Nid submit problem *2026-04-10, version 2.0.4* In iOS version when i try to submit my nid photo . It dont show the (green) ok button . Only showing edit options. I hope u guys will fix it . ### 1/5 — Unable to upload *2026-03-01, version 2.0.4* Unable upload my NID document due to not support in iPhone X, here submit button is not seen in bellow. Please solve it the problem. ### 1/5 — call issue *2026-02-23, version 2.0.4* Its just worst app i have ever seen in my entire life, so disappointed properly doesn't work call, 1000% not recommendations. ### 1/5 — lol app *2026-01-28, version 2.0.4* lol app ### 1/5 — Call ending issues *2025-12-11, version 2.0.4* This app is totally disgusting, just throwing it dustbin 😡 ### 1/5 — Fake apps *2025-11-17, version 2.0.4* কাজের সময় কল দিলে সার্ভার অফ থাকে অনেক ডিস্টার্ব করে অ্যাপস কেউ চালাবেন না ### 1/5 — Recharge problem *2025-11-13, version 2.0.4* How to recharge my blance ### 1/5 — ফালতু সার্ভিস …. কেও ইনস্টল করেন না *2025-10-22, version 2.0.4* ফালতু ### 1/5 — Brilliant connect or rubbish connect *2025-10-01, version 2.0.4* Brilliant Connect or Rubbish Connect?? Most Faul service provider across the country👎👎 ৫-৬ বছরের পুরোনো নাম্বার, যার পেছনে আমি হাজার হাজার টাকা খরচ করেছি, সেটিই তারা হুট করে কেড়ে নিয়ে অন্যকে দিয়ে দিয়েছে। শুধু মাত্র ২ মাস ফোন ব্যবহার করতে না পারায় এভাবে গ্রাহকের দীর্ঘদিনের পরিচিত নাম্বার কেড়ে নেওয়া কি ন্যায্য? এমন এক ঘটনার পর যখন আমি তাদের গ্রুপে বিষয়টি জানাতে চাইলাম, তখন পোস্ট মুছে ফেলা হলো। একজন গ্রাহকের প্রতি এধরনের অন্যায্য ব্যবহার আর অমানবিক আচরণ সত্যিই হতাশাজনক। Brilliant Connect এর কাছে আমার শেষ বার্তা: গ্রাহককে মূল্য না দিলে, গ্রাহকও আপনাদের মূল্য দিতে জানে। ### 1/5 — Payment and SMS option not available *2025-09-23, version 2.0.4* Ver 2.0.4 IOS 26 , we are not find any payment option in my balance or Balance > add payment this option not available, also OUTGOING SMS option not available please check on your end ## Most praised reviews (10 highest-rated) ### 5/5 — Untitled *2026-04-30, version 2.0.4* সুবিধা অসুবিধা মিলিয়ে মানিয়েনেয়া যায় ### 5/5 — Best IP based calling app in BD *2026-03-16, version 2.0.4* Best IP based calling app in Bangladesh! Call quality highly improved than previous years! Also the call rate is significantly lower than the mobile operators! Highly recommending this app! ### 5/5 — Good *2025-10-11, version 2.0.4* very good service and very low rate ### 5/5 — good *2025-10-02, version 2.0.4* not supporting ### 5/5 — Great Ipad Called *2024-10-05, version 2.0.4* This is a great app to call from Bangladesh from an iPad or iOS devices. I have dry Alaap and Dials Matiar, not working properly on iOS system. And I think you guys need to update the recharging sister more easier way more development on Ux design. ### 5/5 — Vary Useful *2024-09-18, version 2.0.4* Good app ### 5/5 — Good *2024-08-28, version 2.0.3* Overall Good. ### 5/5 — Calling issue *2024-08-24, version 2.0.3* can’t calling anyone .please give a solution ### 5/5 — amazing app *2024-07-06, version 2.0.3* Nice call quality amazing ### 5/5 — Something else *2024-04-22, version 2.0.3* Dear sir, this app not sided iPhone 13 and android mobile this open it app but something else this app updating now new Boston please help me, sir --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*