# Brim — user reviews > 76 indexed App Store user reviews of Brim by Brim Financial Inc., rated 3.60/5 from 10 ratings. - Source: https://appshunter.io/ios/app/brim/id1378431910/reviews - App overview in markdown: https://appshunter.io/ios/app/brim/id1378431910.md - Rating breakdown: 5★ 6 · 4★ 0 · 3★ 0 · 2★ 2 · 1★ 2 ## Newest reviews (12 of 76) ### 1/5 — Login problems *2024-11-04* Alway have to enter user and password on IOS Even if Face ID is activated please fix the problem ### 1/5 — Changes to cards *2024-07-13, version 2.15* Brim added new changes to the cards that they call optimizations however they are downgrades. You now get charged 1.5% for foreign transaction fees and they cut their cash back rewards. They no long offer more points for Amazon purchases. Really a useless card and a useless company. Their Q2 losses are 6.4million demonstrating the dissatisfaction from clients. Goodbye Brim. ### 1/5 — Low-effort app *2024-06-15, version 2.15* Laggy, frequently requires being deleted and re-installed just to be able to sign in. Also the credit card itself gets worse over time. ### 1/5 — Misleading App & Few Updates *2024-02-20, version 2.13* The app is misleading and gives conflicting information. On the bottom of the Rewards tab, it advertises 2x points on Amazon, but those points are not awarded. You only get the regular rate of your card. Being a fintech product, it is also very concerning that the app has not received any security updates or bug fixes in over a year. ### 1/5 — App and website display wrong info *2024-02-10, version 2.13* The Card Balance doesn’t match the actual card balance as seen from the Activity and Statement screens on both the app and website. It can lead to paying the wrong amount, and then owing interest. The tech team doesn’t seem to care. ### 1/5 — Worst. App. Ever. *2023-11-15, version 2.13* No matter what you do and no matter what you input, you’ll never get this app to work. Just use the web site or AF/KLM Flying Blue Partner app, as these will allow you access to your account. ### 1/5 — Scam? *2023-09-15, version 2.13* Tried to down grade my card to the fee free version in the app (and online). Constantly get an error message. Call Brim. I’m told it’s a known issue. This was last updated months ago. How long does it really take to fix functionality? Was told to take a screen shot and email support. They can’t even do it when you call them. Really!? Smells like a scam to keep the annual fees rolling in. BTW, I tried to register for airport lounge access. No joy. The Mastercard Airport Experience portal didn’t recognize the card. Never ever got a physical credit card after asking twice after approval. Tried to contact them on a weekend. No one works weekends apparently. Unlike every other credit card company I’ve ever dealt with. Totally useless app and company. ### 1/5 — I cancelled BRIM can’t handle trash login *2023-09-01, version 2.13* App and website are just terrible to use for login. User experience sucks while the card has some good benefits that’s about it. ### 1/5 — “Server down” error preventing banking *2023-08-12, version 2.13* Even though the website is perfectly functional ### 1/5 — Fix the app! *2023-05-12, version 2.13* App has been unstable for the last 2 months. Fix it. Until they fix the app, do not use Face ID. That way you don’t have to delete and install the app when it fails to connect to server. ### 1/5 — Terrible app *2023-05-08, version 2.13* The card is actually good, no issues with it outside Canada; however, the app itself is utter unusable trash. The website works most of the time. ### 1/5 — App does not send purchase notifications *2023-05-06, version 2.13* I have turned on app notifications but they don’t work. I don’t get notified when doing transactions ## Most critical reviews (10 lowest-rated) ### 1/5 — One of the buggiest apps *2025-12-25, version 2.16* I detest logging in as it’s so buggy. It always fails to log in ### 1/5 — One of the buggiest apps *2025-09-12, version 2.16* I detest logging in as it’s so buggy ### 1/5 — Useless Face ID Feature *2025-08-29, version 2.16* Face ID on this app is a complete joke. If I still have to type in my username and password every single time, then what’s the point? It’s like the developers added the feature just for show but never bothered to make it actually work. Pathetic design and a total waste of everyone’s time. ### 1/5 — Can’t wait for national to take over *2025-06-04, version 2.16* Worst app for business card management. Can’t log in, says a error although website is fine ### 1/5 — Login problems not keeping the login info *2025-01-16, version 2.16* Alway have to enter user and password on IOS Even if Face ID is activated please fix the problem ### 1/5 — Have to manually log in every time *2025-01-10, version 2.16* Face ID never works. Nor does a saved email or password. ### 1/5 — FACE ID *2025-01-10, version 2.16* Stupid how my face id is set up for the app, but it still brings me to the login page. Kind of dumb!. ### 1/5 — Notifications don't work *2025-01-10, version 2.16* App notifications do not work on iPhone ### 1/5 — Garbage bank *2024-12-02, version 2.16* It’s shocking how downhill this bank has gone—from devaluing the credit card, to pathetic customer service to this terrible app—that keeps logging you out even if you save info/Face ID. I closed my account and deleted this junk off my phone. ### 1/5 — Server failed to respond error *2024-11-28, version 2.16* Can’t login as I continue to get the “server failed to respond error” message continuously. ## Most praised reviews (9 highest-rated) ### 5/5 — Seems OK to me *2024-09-27, version 2.16* I have used this app for years without a problem. I am not discounting anyone else’s experience but I personally have found it to do what it needs to do. ### 5/5 — Works well *2024-04-04, version 2.13* Very helpful getting notifications for each transaction. ### 5/5 — Works for me in 2024 *2024-02-15, version 2.13* Using for a newer Mastercard and the balances match the website. Seems okay so far. ### 5/5 — Seems fine *2023-11-04, version 2.13* No issues at all so far over three days on brand new install. I'm not sure what all the 1 stars are experiencing exactly but it seems fine to me. Logs in fine, navigates smooth, gives me the information I need. ### 5/5 — Removed 2FA Issue *2023-04-14* Glad to see Brim has removed the 2FA issue plaguing the mobile app. Hopefully there can be other ways around 2FA authentication, but please test it more before implementation ### 4/5 — Great financial app for my purposes *2025-05-14, version 2.16* Great when it works - it usually works. Sometimes it doesn’t for extended periods and I use a browser instead. A good set up either way ### 3/5 — App doesnt keep me logged in *2025-05-07, version 2.16* Every time I close and open the app it logs me put. Honestly the app needs a redo, many complaints would go away. ### 3/5 — Statements Very Slow to Load *2024-09-09, version 2.16* The PDF monthly statements take over 30 seconds to open which is very frustrating. Other than that, the app is fine. Using iPhone 13 mini with iOS 17. ### 2/5 — Not a good app *2023-04-21, version 2.13* When it works it is ok. It isn’t that easy to navigate but it is doable. But I have had to delete and reinstall a handful of times in the past few months because it just stops working. Now I get a “Server failed to respond” message. Let’s hope they get a working version soon. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*