# BRiMobile

> Secure mobile access to tax-free benefit accounts for balance checks and claims. (iPhone/iPad app by Benefit Resource LLC.)

- Source: https://appshunter.io/ios/app/brimobile/id543178347 (this page in markdown: same URL + `.md`)
- Developer: [Benefit Resource LLC](https://appshunter.io/developer/1593020518)
- Category: Finance
- Price: Free
- Rating: 1.50/5 from 54 App Store ratings · 80 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 34 MB
- Languages: American English
- Released: 2012-08-01
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/brimobile/id543178347/reviews.md

## What is BRiMobile?

BRiMobile is a secure application for on-the-go access to your tax-free benefit accounts from Benefit Resource, Inc.  Whether you need a balance, want to submit a claim, or have requested receipts to submit, BRiMobile is only a moment away.

## Key features

- Secure account access
- On-the-go convenience
- Check account balances
- Submit claims
- Manage receipts

## What do users think of BRiMobile?

Overall sentiment: negative

**Pros**

- 👍 User-friendly interface (rarely mentioned)
- 🚀 Fast claim submission (rarely mentioned)
- 👍 Ability to check balance (basic functionality)

**Cons**

- 🐛 App crashes frequently
- 🐛 Login issues (server errors, unavailable service)
- 🐛 Limited functionality
- 🐛 Poor user experience
- 🐛 Missing essential features (claim status, direct deposit)
- 🐛 Unclear transaction details
- 🐛 Difficult to navigate
- 🐛 Inability to upload files (only photos)
- 🐛 Poor customer service
- 🐛 Website issues also reported
- 🐛 App not updated
- 🐛 Security concerns (data compromised)
- 🐛 Confusing account balances
- 🐛 Rejection of receipts
- 🐛 Company code required for login
- 🐛 Font clarity issues
- 🐛 App doesn't work on older devices
- 🐛 PIN expiration issues
- 🐛 No Touch ID/Face ID support
- 🐛 Claims vanishing after submission
- 🐛 No directions on app operation
- 🐛 Inability to activate/manage card
- 🐛 No in-app notification for denied claims
- 🐛 Product not accepted at certain retailers
- 🐛 Difficulty in differentiating claim types (FSA/HRA)
- 🐛 No way to store receipts before submission
- 🐛 No way to view past submissions
- 🐛 No option to withdraw balances by direct deposit
- 🐛 App doesn't show useful information for dependent care
- 🐛 No way to click into accounts for transactions
- 🐛 No transaction history appearing
- 🐛 No option to submit claim for reimbursement
- 🐛 Dead links for reimbursements and transaction view on website
- 🐛 No passkey for login
- 🐛 App crashes upon opening
- 🐛 App contains little information
- 🐛 Outstanding receipt requests are contradictory
- 🐛 Submit a claim is missing
- 🐛 App freezes, resets, repeats
- 🐛 No in-app notification about denied claims
- 🐛 Terrible customer service
- 🐛 App hardly lets me in
- 🐛 "Service unavailable" messages
- 🐛 App crashes the second I click to open it
- 🐛 Unusable, crashes immediately
- 🐛 App contains so little information it's completely useless
- 🐛 Submit a claim is literally missing
- 🐛 App is awful, freezes, resets, repeats
- 🐛 Lacks any real functionality
- 🐛 Virtually useless with no transaction history
- 🐛 No option to submit a claim for reimbursement
- 🐛 Website also not working
- 🐛 Horrible app and website
- 🐛 Customer service non-existent
- 🐛 Claims denied and no notifications sent
- 🐛 App and website are horrible
- 🐛 Bottom of the barrel app
- 🐛 Middle school kids build better apps
- 🐛 Not user friendly
- 🐛 Registration doesn't work
- 🐛 Impossible to register
- 🐛 Company can't handle simple IT
- 🐛 App and website are utterly terrible
- 🐛 Bare bones app
- 🐛 Unstable, shuts down midway through submitting claim
- 🐛 Challenging to get human assistance
- 🐛 Awful customer service
- 🐛 Unresponsive to emails and inquiries
- 🐛 Long call wait times
- 🐛 Site hard to navigate and understand
- 🐛 Product not accepted at Sam’s Club
- 🐛 Unwilling to provide a list of in-network retailers
- 🐛 Customer support told to do check and see method
- 🐛 Awful App—plain and simple
- 🐛 Information compromised through app
- 🐛 Cannot login
- 🐛 Not kosher, don't trust app
- 🐛 Impossible to submit claims
- 🐛 Receipt keeps getting rejected
- 🐛 Chat function on website doesn't work
- 🐛 Bad functionality
- 🐛 Can’t tell difference between deposits and withdrawals
- 🐛 Phone system repeatedly hangs up
- 🐛 "Press 1 for call back" feature doesn't work
- 🐛 Almost useless
- 🐛 Transaction history is short and lacking
- 🐛 Hard to use
- 🐛 Forget login, have to remember company code
- 🐛 Not a good experience
- 🐛 Cards weren't sent out until 3 weeks into new year
- 🐛 Little information about how to use cards
- 🐛 Poorly designed, glitchy app and website
- 🐛 Missing essential features
- 🐛 Lacks ability to view claim status
- 🐛 Lacks ability to withdraw balances by direct deposit
- 🐛 Not great
- 🐛 Unable to activate card via app
- 🐛 Cannot turn card on or off
- 🐛 Cannot request replacement card on app
- 🐛 Have to wait in queue on phone
- 🐛 Poor design
- 🐛 Not very useful for reviewing claims, checking payments, determining why claim denied
- 🐛 Not as useful as previous provider's app
- 🐛 Website should be optimized for phone
- 🐛 Barely functional
- 🐛 Really poorly designed
- 🐛 Can’t really do much
- 🐛 Cannot go back to edit/upload more documents after filing a claim
- 🐛 Awful company
- 🐛 Sent 5 emails, tried chat, called (on hold over 2 hours), can't get through
- 🐛 Claim approved but never paid
- 🐛 Steal your money
- 🐛 Not awesome
- 🐛 Does not allow upload of PDF receipts
- 🐛 Prompts for camera scan, no alternative formats
- 🐛 Could not even log in
- 🐛 No particular instructions for new account
- 🐛 Totally confusing
- 🐛 Cannot even request a new card
- 🐛 App and website keep crashing
- 🐛 Says I am not a member
- 🐛 Very poor app
- 🐛 No detailed overview of accounts
- 🐛 No way to click into each account
- 🐛 Can't clearly see claims history or pending payments
- 🐛 Worst app ever for FSA
- 🐛 Worst FSA benefit company
- 🐛 Submitted claims twice
- 🐛 Have to call and be placed on hold
- 🐛 Not good
- 🐛 Just enough information and functionality to make you frustrated
- 🐛 Temperamental
- 🐛 App looping at login saying "Service not available"
- 🐛 Website says can't submit because previous claim open
- 🐛 Reimbursed from FSA, not HRA
- 🐛 Needs a way to indicate claim type
- 🐛 App didn't have a way to differentiate FSA or HRA
- 🐛 Emptied FSA account
- 🐛 Didn't follow benefits entitled to
- 🐛 App literally won't sign me in
- 🐛 Bad user experience
- 🐛 Missing functionality
- 🐛 Basically useless for dependent care
- 🐛 Doesn't show useful information like balance, claim status, past payouts
- 🐛 Just takes up space on phone
- 🐛 Fix the text please
- 🐛 Font clarity leaves much to be desired
- 🐛 Can not submit receipts
- 🐛 App keeps on spinning
- 🐛 Gateway Time-out
- 🐛 Getting there
- 🐛 Missing claim status
- 🐛 SushiRoll
- 🐛 App is just so plain
- 🐛 Can't find many features
- 🐛 Update history 2-3 years ago
- 🐛 Not sure if security is up to date
- 🐛 Listing recent card transactions twice
- 🐛 So bad
- 🐛 UI is terrible
- 🐛 Doesn't even work
- 🐛 Claims vanished
- 🐛 Pretty useless
- 🐛 Useless
- 🐛 No way to upload a claim or search for anything
- 🐛 Needs work!
- 🐛 Not Apple intuitive
- 🐛 No directions on how to operate
- 🐛 Phone help doesn't listen well
- 🐛 BRI get your act together!
- 🐛 Horrible
- 🐛 Server unavailable
- 🐛 Back to snail mailing receipts
- 🐛 Waste of time and phone space
- 🐛 Can't do anything except see current balance
- 🐛 Last update erased option to submit document
- 🐛 Useless app
- 🐛 Benefit program can't offer benefits in generic app
- 🐛 No bug fixes, no improvements in over a year
- 🐛 Managers/administrators dropped the ball
- 🐛 All the worst of what an app can be
- 🐛 Legacy provider of services
- 🐛 Not updated for recent devices
- 🐛 PIN arbitrarily expires
- 🐛 Byzantine process for navigation
- 🐛 Balances hidden
- 🐛 Transaction details not easily accessible
- 🐛 Will not clear need for receipt
- 🐛 No detail if receipt was accepted
- 🐛 Frustrating
- 🐛 Successful login once out of 15 tries
- 🐛 Parsing errors
- 🐛 Uninstall and reinstall many times
- 🐛 Worked great for about a year, last few months terrible
- 🐛 Worst app ever
- 🐛 Claims never paid
- 🐛 No record claims were submitted
- 🐛 Navigation designed by a crazy person
- 🐛 Hard to find FSA claim form
- 🐛 Hardest to use
- 🐛 Simple to use and works great
- 🐛 Keeps getting better with updates
- 🐛 Practical but isn't up to date
- 🐛 Dates are limited
- 🐛 Dates in 2014 not an option
- 🐛 Crashes
- 🐛 Loses all login info after closing app
- 🐛 Pin doesn't work anymore
- 🐛 Doesn't function
- 🐛 Buggy, but gets the job done
- 🐛 Claim entry could be faster
- 🐛 Need to retype every piece of information
- 🐛 Date picker fields are annoying
- 🐛 Works but with some issues
- 🐛 Keep getting 'enter start date' error
- 🐛 Doesn't have all the detail
- 🐛 Can't see any details of transactions
- 🐛 Best App
- 🐛 Check balance on the fly
- 🐛 Good for Limited info
- 🐛 Can't see pending charges or claims
- 🐛 It's fine
- 🐛 Makes a difference???

**Commonly reported bugs**

- Server Error
- Service not available
- App crashes upon opening
- Crashes immediately
- Submit a claim is literally missing
- App freezes; reset; repeat
- No transaction history appearing
- No option to submit a claim for reimbursement
- Website also not working
- App and website are horrible
- Claims denied and no notifications sent
- App and website are utterly terrible
- Unstable and shuts down midway through submitting a claim
- Challenging to get human assistance
- Product not accepted at Sam’s Club
- Customer support told to do check and see method
- Information compromised through app
- Cannot login
- Impossible to submit claims
- Receipt keeps getting rejected
- Chat function on website doesn’t work
- Phone system repeatedly hangs up
- "Press 1 for call back" feature doesn't work
- App crashes non stop
- Registration doesn't work
- "Page Note Found" error
- App and website keep crashing
- Says I am not a member
- Submitted claims twice
- App looping at login saying "Service not available"
- Website says can't submit because previous claim open
- App didn't have a way to differentiate FSA or HRA
- App literally won't sign me in
- Gateway Time-out
- App keeps on spinning
- Claims vanished after submission
- Server unavailable
- Last update erased option to submit document
- PIN arbitrarily expires
- Successful login once out of 15 tries
- Parsing errors
- Uninstall and reinstall many times
- App loses all login info after closing
- PIN doesn't work anymore
- App doesn't function
- Keep getting 'enter start date' error
- App crashes
- App keeps on spinning and then says "Gateway Time-out"
- App is listing recent card transactions twice
- App doesn't even work
- All three claims submitted vanished
- Can not submit receipts
- App is just so plain
- Can't find many features
- Update history 2-3 years ago
- Not sure if security is up to date
- App doesn't have all the detail
- App can't see any details of transactions
- App can't see pending charges or claims
- App is working fine for me
- App has not been updated for any of the recent devices
- PIN will not stay working
- No ability to remember login information without PIN
- No access to Touch ID
- Navigation requires the same Byzantine process as the website
- Balances are hidden
- Transaction details are not easily accessible
- Will not clear the need for the receipt
- Will not give detail of if receipt was accepted
- Frustrating login process
- The app was working well before the last update
- Loses all the login info after you close the app
- The pin you create doesn't work anymore
- It doesn't function at this point
- Claim entry could be a lot faster if you didn't need to retype every piece of information for each claim
- Date picker fields are annoying
- It worked fine for me with 3G on an iPhone
- It doesn't have all the detail
- You can't see any details of transactions, only the balance
- You can't see pending charges or claims
- The app is working fine for me
- I have a 4GS - makes a difference???

**Most requested features**

- More attention to User Experience
- Ability to tell if amount is eligible or remaining
- Passkey for login
- Highlight recent transactions in different colors
- Transaction history goes back at least 18 months
- Ability to upload a file (not just photos)
- Ability to view claim status
- Ability to withdraw balances by direct deposit
- Way to store benefit related receipts before submitting
- Ability to activate/manage card in app
- Ability to differentiate claim types (FSA/HRA)
- Fix font clarity
- Add claim status back into the app
- Improve app security
- Allow PDF receipt uploads
- Improve login process
- Add Touch ID/Face ID support
- Clearer navigation
- Show detail of whether receipt was accepted
- Fix parsing errors
- Update app for recent devices
- Allow PIN to stay working
- Improve claim entry speed
- Fix date picker fields
- See details of transactions
- See pending charges or claims
- Add more detail to the app

## Recent user reviews (10 of 80)

All indexed reviews: https://appshunter.io/ios/app/brimobile/id543178347/reviews.md

### 1/5 — What’s the point?

*2026-08-14, version 2025120901*

What’s the point of the app when there are very little features in comparison to the web version?

### 1/5 — Limited Functionality

*2026-07-22, version 2025120901*

Shows last year and this years amounts but can’t tell if this is the amount eligible or remaining. Not user friendly at all. Needs more attention to UserExperience

### 1/5 — Server Error

*2026-07-02, version 2025120901*

“Server Error” all
Day long !  I need this working lome Now !

### 1/5 — Needs Major Improvements

*2026-07-01, version 2025120901*

Every time I have attempted to login I am informed that the service is not available. What’s the point of having an app?

### 1/5 — No passkey to login

*2026-06-16, version 2025120901*

This app lacks basic functionality for the modern era. I’m guessing its owners don’t use it.

### 1/5 — Terrible app

*2026-06-03, version 2025120901*

Suddenly can’t log in anymore. Companies should find a a better business partner, instead this kind of incompetent business.

### 1/5 — Just no

*2026-05-13, version 2025120901*

I hate that my organization uses this company. The app hardly lets me in, I get “service unavailable” messages at least a third of the time I try to login. No in-app notification about denied claims. Terrible customer service when there’s an issue.

### 1/5 — Can’t even open

*2026-05-11, version 2025120901*

The app has now crashed upon opening 10 times in a row. I’ve deleted and redownloaded. I have never even seen the login page because the app crashes the second I click to open it. Is this even the current app? Is there a secret, working app that I can use instead?

### 1/5 — Crashes immediately

*2026-03-08, version 2025120901*

Unusable.

### 1/5 — Useless

*2025-10-16, version 20211202*

The app contains so little information it’s completely useless. In theory, it might be useful for submitting receipts. But then it says you have outstanding receipt requests - and also says you have NO outstanding receipt requests. So. Useless.

## Frequently asked questions about BRiMobile

### What does BRiMobile do?

BRiMobile provides secure, on-the-go access to your tax-free benefit accounts managed by Benefit Resource, Inc. It allows you to check your account balances, submit claims, and manage receipts.

### What are the key features of BRiMobile?

Key features include secure access to your benefit accounts, the ability to check balances, submit claims directly through the app, and manage requested receipts for submission.

### Is BRiMobile free to use?

Yes, BRiMobile is a free application. There are no costs associated with downloading or using the app itself.

### Who is BRiMobile designed for?

This app is designed for individuals who have tax-free benefit accounts administered by Benefit Resource, Inc. It's for users who need convenient access to manage their benefits while away from their computer.

## Version history (last 5 releases)

### 2025120901 — 2025-12-10

Option to upload preemptive receipts has been removed.

### 20211202 — 2022-01-11

• New app icon
• Modernized look and feel
• Improved Beniversal receipt request page design
• General enhancements

### 20190930 — 2019-09-30

• New! Eligible Expense Finder - Scan barcodes or search for items eligible for reimbursement.

### 20190821 — 2019-08-21

• Performance improvements
• Notices for outstanding receipt requests
• Fixed an issue where reversed or declined transactions were not displayed properly

### 20190708 — 2019-07-10

• View recently submitted claims
• More detail about receipt requests

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## More apps by Benefit Resource LLC

- [BRI Mobile: COBRA/Direct Bill](https://appshunter.io/ios/app/bri-mobile-cobradirect-bill/id1434911433)

All apps by Benefit Resource LLC: https://appshunter.io/developer/1593020518

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*