# BRiMobile — user reviews

> 80 indexed App Store user reviews of BRiMobile by Benefit Resource LLC, rated 1.50/5 from 54 ratings.

- Source: https://appshunter.io/ios/app/brimobile/id543178347/reviews
- App overview in markdown: https://appshunter.io/ios/app/brimobile/id543178347.md
- Rating breakdown: 5★ 4 · 4★ 2 · 3★ 0 · 2★ 7 · 1★ 41

## What do users think of BRiMobile?

Overall sentiment: negative

**Pros**

- 👍 User-friendly interface (rarely mentioned)
- 🚀 Fast claim submission (rarely mentioned)
- 👍 Ability to check balance (basic functionality)

**Cons**

- 🐛 App crashes frequently
- 🐛 Login issues (server errors, unavailable service)
- 🐛 Limited functionality
- 🐛 Poor user experience
- 🐛 Missing essential features (claim status, direct deposit)
- 🐛 Unclear transaction details
- 🐛 Difficult to navigate
- 🐛 Inability to upload files (only photos)
- 🐛 Poor customer service
- 🐛 Website issues also reported
- 🐛 App not updated
- 🐛 Security concerns (data compromised)
- 🐛 Confusing account balances
- 🐛 Rejection of receipts
- 🐛 Company code required for login
- 🐛 Font clarity issues
- 🐛 App doesn't work on older devices
- 🐛 PIN expiration issues
- 🐛 No Touch ID/Face ID support
- 🐛 Claims vanishing after submission
- 🐛 No directions on app operation
- 🐛 Inability to activate/manage card
- 🐛 No in-app notification for denied claims
- 🐛 Product not accepted at certain retailers
- 🐛 Difficulty in differentiating claim types (FSA/HRA)
- 🐛 No way to store receipts before submission
- 🐛 No way to view past submissions
- 🐛 No option to withdraw balances by direct deposit
- 🐛 App doesn't show useful information for dependent care
- 🐛 No way to click into accounts for transactions
- 🐛 No transaction history appearing
- 🐛 No option to submit claim for reimbursement
- 🐛 Dead links for reimbursements and transaction view on website
- 🐛 No passkey for login
- 🐛 App crashes upon opening
- 🐛 App contains little information
- 🐛 Outstanding receipt requests are contradictory
- 🐛 Submit a claim is missing
- 🐛 App freezes, resets, repeats
- 🐛 No in-app notification about denied claims
- 🐛 Terrible customer service
- 🐛 App hardly lets me in
- 🐛 "Service unavailable" messages
- 🐛 App crashes the second I click to open it
- 🐛 Unusable, crashes immediately
- 🐛 App contains so little information it's completely useless
- 🐛 Submit a claim is literally missing
- 🐛 App is awful, freezes, resets, repeats
- 🐛 Lacks any real functionality
- 🐛 Virtually useless with no transaction history
- 🐛 No option to submit a claim for reimbursement
- 🐛 Website also not working
- 🐛 Horrible app and website
- 🐛 Customer service non-existent
- 🐛 Claims denied and no notifications sent
- 🐛 App and website are horrible
- 🐛 Bottom of the barrel app
- 🐛 Middle school kids build better apps
- 🐛 Not user friendly
- 🐛 Registration doesn't work
- 🐛 Impossible to register
- 🐛 Company can't handle simple IT
- 🐛 App and website are utterly terrible
- 🐛 Bare bones app
- 🐛 Unstable, shuts down midway through submitting claim
- 🐛 Challenging to get human assistance
- 🐛 Awful customer service
- 🐛 Unresponsive to emails and inquiries
- 🐛 Long call wait times
- 🐛 Site hard to navigate and understand
- 🐛 Product not accepted at Sam’s Club
- 🐛 Unwilling to provide a list of in-network retailers
- 🐛 Customer support told to do check and see method
- 🐛 Awful App—plain and simple
- 🐛 Information compromised through app
- 🐛 Cannot login
- 🐛 Not kosher, don't trust app
- 🐛 Impossible to submit claims
- 🐛 Receipt keeps getting rejected
- 🐛 Chat function on website doesn't work
- 🐛 Bad functionality
- 🐛 Can’t tell difference between deposits and withdrawals
- 🐛 Phone system repeatedly hangs up
- 🐛 "Press 1 for call back" feature doesn't work
- 🐛 Almost useless
- 🐛 Transaction history is short and lacking
- 🐛 Hard to use
- 🐛 Forget login, have to remember company code
- 🐛 Not a good experience
- 🐛 Cards weren't sent out until 3 weeks into new year
- 🐛 Little information about how to use cards
- 🐛 Poorly designed, glitchy app and website
- 🐛 Missing essential features
- 🐛 Lacks ability to view claim status
- 🐛 Lacks ability to withdraw balances by direct deposit
- 🐛 Not great
- 🐛 Unable to activate card via app
- 🐛 Cannot turn card on or off
- 🐛 Cannot request replacement card on app
- 🐛 Have to wait in queue on phone
- 🐛 Poor design
- 🐛 Not very useful for reviewing claims, checking payments, determining why claim denied
- 🐛 Not as useful as previous provider's app
- 🐛 Website should be optimized for phone
- 🐛 Barely functional
- 🐛 Really poorly designed
- 🐛 Can’t really do much
- 🐛 Cannot go back to edit/upload more documents after filing a claim
- 🐛 Awful company
- 🐛 Sent 5 emails, tried chat, called (on hold over 2 hours), can't get through
- 🐛 Claim approved but never paid
- 🐛 Steal your money
- 🐛 Not awesome
- 🐛 Does not allow upload of PDF receipts
- 🐛 Prompts for camera scan, no alternative formats
- 🐛 Could not even log in
- 🐛 No particular instructions for new account
- 🐛 Totally confusing
- 🐛 Cannot even request a new card
- 🐛 App and website keep crashing
- 🐛 Says I am not a member
- 🐛 Very poor app
- 🐛 No detailed overview of accounts
- 🐛 No way to click into each account
- 🐛 Can't clearly see claims history or pending payments
- 🐛 Worst app ever for FSA
- 🐛 Worst FSA benefit company
- 🐛 Submitted claims twice
- 🐛 Have to call and be placed on hold
- 🐛 Not good
- 🐛 Just enough information and functionality to make you frustrated
- 🐛 Temperamental
- 🐛 App looping at login saying "Service not available"
- 🐛 Website says can't submit because previous claim open
- 🐛 Reimbursed from FSA, not HRA
- 🐛 Needs a way to indicate claim type
- 🐛 App didn't have a way to differentiate FSA or HRA
- 🐛 Emptied FSA account
- 🐛 Didn't follow benefits entitled to
- 🐛 App literally won't sign me in
- 🐛 Bad user experience
- 🐛 Missing functionality
- 🐛 Basically useless for dependent care
- 🐛 Doesn't show useful information like balance, claim status, past payouts
- 🐛 Just takes up space on phone
- 🐛 Fix the text please
- 🐛 Font clarity leaves much to be desired
- 🐛 Can not submit receipts
- 🐛 App keeps on spinning
- 🐛 Gateway Time-out
- 🐛 Getting there
- 🐛 Missing claim status
- 🐛 SushiRoll
- 🐛 App is just so plain
- 🐛 Can't find many features
- 🐛 Update history 2-3 years ago
- 🐛 Not sure if security is up to date
- 🐛 Listing recent card transactions twice
- 🐛 So bad
- 🐛 UI is terrible
- 🐛 Doesn't even work
- 🐛 Claims vanished
- 🐛 Pretty useless
- 🐛 Useless
- 🐛 No way to upload a claim or search for anything
- 🐛 Needs work!
- 🐛 Not Apple intuitive
- 🐛 No directions on how to operate
- 🐛 Phone help doesn't listen well
- 🐛 BRI get your act together!
- 🐛 Horrible
- 🐛 Server unavailable
- 🐛 Back to snail mailing receipts
- 🐛 Waste of time and phone space
- 🐛 Can't do anything except see current balance
- 🐛 Last update erased option to submit document
- 🐛 Useless app
- 🐛 Benefit program can't offer benefits in generic app
- 🐛 No bug fixes, no improvements in over a year
- 🐛 Managers/administrators dropped the ball
- 🐛 All the worst of what an app can be
- 🐛 Legacy provider of services
- 🐛 Not updated for recent devices
- 🐛 PIN arbitrarily expires
- 🐛 Byzantine process for navigation
- 🐛 Balances hidden
- 🐛 Transaction details not easily accessible
- 🐛 Will not clear need for receipt
- 🐛 No detail if receipt was accepted
- 🐛 Frustrating
- 🐛 Successful login once out of 15 tries
- 🐛 Parsing errors
- 🐛 Uninstall and reinstall many times
- 🐛 Worked great for about a year, last few months terrible
- 🐛 Worst app ever
- 🐛 Claims never paid
- 🐛 No record claims were submitted
- 🐛 Navigation designed by a crazy person
- 🐛 Hard to find FSA claim form
- 🐛 Hardest to use
- 🐛 Simple to use and works great
- 🐛 Keeps getting better with updates
- 🐛 Practical but isn't up to date
- 🐛 Dates are limited
- 🐛 Dates in 2014 not an option
- 🐛 Crashes
- 🐛 Loses all login info after closing app
- 🐛 Pin doesn't work anymore
- 🐛 Doesn't function
- 🐛 Buggy, but gets the job done
- 🐛 Claim entry could be faster
- 🐛 Need to retype every piece of information
- 🐛 Date picker fields are annoying
- 🐛 Works but with some issues
- 🐛 Keep getting 'enter start date' error
- 🐛 Doesn't have all the detail
- 🐛 Can't see any details of transactions
- 🐛 Best App
- 🐛 Check balance on the fly
- 🐛 Good for Limited info
- 🐛 Can't see pending charges or claims
- 🐛 It's fine
- 🐛 Makes a difference???

**Commonly reported bugs**

- Server Error
- Service not available
- App crashes upon opening
- Crashes immediately
- Submit a claim is literally missing
- App freezes; reset; repeat
- No transaction history appearing
- No option to submit a claim for reimbursement
- Website also not working
- App and website are horrible
- Claims denied and no notifications sent
- App and website are utterly terrible
- Unstable and shuts down midway through submitting a claim
- Challenging to get human assistance
- Product not accepted at Sam’s Club
- Customer support told to do check and see method
- Information compromised through app
- Cannot login
- Impossible to submit claims
- Receipt keeps getting rejected
- Chat function on website doesn’t work
- Phone system repeatedly hangs up
- "Press 1 for call back" feature doesn't work
- App crashes non stop
- Registration doesn't work
- "Page Note Found" error
- App and website keep crashing
- Says I am not a member
- Submitted claims twice
- App looping at login saying "Service not available"
- Website says can't submit because previous claim open
- App didn't have a way to differentiate FSA or HRA
- App literally won't sign me in
- Gateway Time-out
- App keeps on spinning
- Claims vanished after submission
- Server unavailable
- Last update erased option to submit document
- PIN arbitrarily expires
- Successful login once out of 15 tries
- Parsing errors
- Uninstall and reinstall many times
- App loses all login info after closing
- PIN doesn't work anymore
- App doesn't function
- Keep getting 'enter start date' error
- App crashes
- App keeps on spinning and then says "Gateway Time-out"
- App is listing recent card transactions twice
- App doesn't even work
- All three claims submitted vanished
- Can not submit receipts
- App is just so plain
- Can't find many features
- Update history 2-3 years ago
- Not sure if security is up to date
- App doesn't have all the detail
- App can't see any details of transactions
- App can't see pending charges or claims
- App is working fine for me
- App has not been updated for any of the recent devices
- PIN will not stay working
- No ability to remember login information without PIN
- No access to Touch ID
- Navigation requires the same Byzantine process as the website
- Balances are hidden
- Transaction details are not easily accessible
- Will not clear the need for the receipt
- Will not give detail of if receipt was accepted
- Frustrating login process
- The app was working well before the last update
- Loses all the login info after you close the app
- The pin you create doesn't work anymore
- It doesn't function at this point
- Claim entry could be a lot faster if you didn't need to retype every piece of information for each claim
- Date picker fields are annoying
- It worked fine for me with 3G on an iPhone
- It doesn't have all the detail
- You can't see any details of transactions, only the balance
- You can't see pending charges or claims
- The app is working fine for me
- I have a 4GS - makes a difference???

**Most requested features**

- More attention to User Experience
- Ability to tell if amount is eligible or remaining
- Passkey for login
- Highlight recent transactions in different colors
- Transaction history goes back at least 18 months
- Ability to upload a file (not just photos)
- Ability to view claim status
- Ability to withdraw balances by direct deposit
- Way to store benefit related receipts before submitting
- Ability to activate/manage card in app
- Ability to differentiate claim types (FSA/HRA)
- Fix font clarity
- Add claim status back into the app
- Improve app security
- Allow PDF receipt uploads
- Improve login process
- Add Touch ID/Face ID support
- Clearer navigation
- Show detail of whether receipt was accepted
- Fix parsing errors
- Update app for recent devices
- Allow PIN to stay working
- Improve claim entry speed
- Fix date picker fields
- See details of transactions
- See pending charges or claims
- Add more detail to the app

## Newest reviews (20 of 80)

### 1/5 — Submit a claim is literally missing

*2025-06-28, version 20211202*

The entire purpose of this app is to submit a claim and it’s literally missing from the drop down menu. This app is a joke

### 1/5 — Seriously?

*2025-06-18, version 20211202*

My company has used BRi for years and IT. IS. AWFUL.  Freeze; reset; repeat. 
I wish I could give 0 stars.

### 1/5 — Lacks any real functionality

*2025-02-25, version 20211202*

It doesn’t appear this app is being monitored or updated. It’s virtually useless with no transaction history appearing and there’s no option to submit a claim for reimbursement. Very frustrating because the website (desktop and mobile) is also not working right now - dead links for reimbursements and transaction view.

### 1/5 — Awful company

*2025-01-14, version 20211202*

This has been the worst company I have ever interacted with. The customer service is non-existent. Claims denied and no notifications sent. Our company switched to them and within two years we dropped them because the uproar internally. The app and website are horrible and good luck getting someone to reply to an email.

### 1/5 — Bottom of the barrel

*2025-01-11, version 20211202*

If your employer chose this company for your benefits, now you have proof they don’t give a c**p about you. I have seen middle school kids build better apps than this.

### 2/5 — No bad but could be much better

*2024-12-15, version 20211202*

Would be nice if recent transactions were highlighted in different colors to show deposits and withdrawals instead of keeping you guessing. It would also be nice if the transaction history went back at least 18 months instead of just 30 days. In a world where everyone and every company is trying to take your money the more I appreciate doing business with people and companies that make it easy for me to look over where my money is coming from and going to.

### 1/5 — Horrible but no choice

*2024-11-06*

Update 2024. Still horrible. Still locking and crashing. Still not updating balances. Sad it’s so horrible rated they won’t make better cuz they have monopoly. 

Horrible. In decade I’ve never had an iPad lock up until this app. Once in, the account balances and plan years are confusing and not accurate (shows more money in current year, shows two entries for previous year. One says zero which is wrong the other show a dollar amount which is wrong). When submitting you have to trick app/click off like exiting any other app in order to get option to submit claim. After an hour and finally submitting claims the recent transactions show nothing. They appeared successful but were they?? No one knows. Devs must not live in this country or in real world - we get email receipts in todays world yet you cannot upload a file, only a photo. What?!?? So load up and screen shot? Dumb. Waste of time. Really a joke and I would never use except for fact we have no choice. Perhaps that’s why devs don’t care about quality.

### 1/5 — crashes, limited functionality

*2024-09-21, version 20211202*

just awful app. constantly crashes. submits multiple claims for same claim. photos don’t work. extraordinarily limited info on account. just awful. who made this app? krueger industrial smoothing? must be b/c they really don’t care … and it shows

### 1/5 — The Worst App

*2024-09-16, version 20211202*

I tried logging into my account. I get a message that I don’t exist. I was able to log on through the website. 

I wish I could give it 0 stars.

### 1/5 — It’s a mess

*2024-07-25, version 20211202*

This app is a mess. The transactions aren’t in any particular order, they’re not separated by account, and they’re not even clearly labeled on credit vs debit. It makes no sense at all that you can’t click on an account to see its transactions. It’s almost unusable.

### 1/5 — Not a good experience

*2024-07-15, version 20211202*

Same experience as everyone else. Not user friendly but have no choice.

### 1/5 — Crashes non stop

*2024-07-11, version 20211202*

This app crashes non stop. Multiple times. Very frustrating.  Please get this fixed. We have no other option.

### 1/5 — Registration Doesn’t Work

*2024-04-28, version 20211202*

“Page Note Found” - impossible to register. If a company can’t handle simple IT, I doubt their managing my personal information safely. Hopefully all companies drop this joke of a company for their FSA benefits.

### 1/5 — both app and website utterly terrible

*2024-01-23, version 20211202*

honestly, the website is super buggy and the app is probably 10 times worse. It all just speaks volumes about this company. If you were looking into them they are terrible.

### 1/5 — Fair, when it works

*2023-11-29, version 20211202*

This app is pretty bare bones. It has basic functionality and works OK some of the time for those basic functions. However much of the time the app is unstable and just shuts down midway through submitting a claim, etc. Looks like it has been over a year since the last update so clearly BRI doesn’t care much. And it doesn’t help that it is challenging to get human assistance when calling customer service.

### 1/5 — Awful

*2023-10-05, version 20211202*

BRI is awful. The customer service is useless. They are unresponsive to emails and inquiries. Call wait times are 30 minutes or longer. The site is hard to navigate and understand. 

Employers, stay away.

### 1/5 — Not a benefit

*2023-09-05, version 20211202*

Product not accepted at Sam’s Club even though Sam’s accepts such products (HSA/FSA CARDS) and other credit/debit providers same as Master Card (this one) Additionally, Bri is unwilling to provide a list of in Network retailers where this product is accepted.  Customer support told me to do the check and see method.  I am expected to drive to the store and walk through the store and then attempt to check out and if that fails, I have to do it all over again.    This product is not worth the money it gets.  Intentionally by default difficult!

### 1/5 — Awful

*2023-07-01, version 20211202*

Awful App—plain and simple

### 1/5 — Benefit Resource App

*2023-06-14, version 20211202*

Previously I thought this was a good app.  This week my information was compromised through this app.  Their appear to be only a few people who use this app.  

I deleted the app after  I couldn’t login.  I tried reinstalling now when I try to reinstall it is asking for my login information before I can even download the app.  This is not kosher.  I don’t trust this app.

I couldn’t press a star so my rating is 0 stars.

### 1/5 — Impossible to submit claims

*2023-04-08, version 20211202*

Tried 4 times to submit a claim for reimbursement. Receipt follows all instructions but keeps getting rejected. Chat function on website doesn’t work so can’t get help. So tired of spinning my wheels to access my money.

## Most critical reviews (10 lowest-rated)

### 1/5 — What’s the point?

*2026-08-14, version 2025120901*

What’s the point of the app when there are very little features in comparison to the web version?

### 1/5 — Limited Functionality

*2026-07-22, version 2025120901*

Shows last year and this years amounts but can’t tell if this is the amount eligible or remaining. Not user friendly at all. Needs more attention to UserExperience

### 1/5 — Server Error

*2026-07-02, version 2025120901*

“Server Error” all
Day long !  I need this working lome Now !

### 1/5 — Needs Major Improvements

*2026-07-01, version 2025120901*

Every time I have attempted to login I am informed that the service is not available. What’s the point of having an app?

### 1/5 — No passkey to login

*2026-06-16, version 2025120901*

This app lacks basic functionality for the modern era. I’m guessing its owners don’t use it.

### 1/5 — Terrible app

*2026-06-03, version 2025120901*

Suddenly can’t log in anymore. Companies should find a a better business partner, instead this kind of incompetent business.

### 1/5 — Just no

*2026-05-13, version 2025120901*

I hate that my organization uses this company. The app hardly lets me in, I get “service unavailable” messages at least a third of the time I try to login. No in-app notification about denied claims. Terrible customer service when there’s an issue.

### 1/5 — Can’t even open

*2026-05-11, version 2025120901*

The app has now crashed upon opening 10 times in a row. I’ve deleted and redownloaded. I have never even seen the login page because the app crashes the second I click to open it. Is this even the current app? Is there a secret, working app that I can use instead?

### 1/5 — Crashes immediately

*2026-03-08, version 2025120901*

Unusable.

### 1/5 — Useless

*2025-10-16, version 20211202*

The app contains so little information it’s completely useless. In theory, it might be useful for submitting receipts. But then it says you have outstanding receipt requests - and also says you have NO outstanding receipt requests. So. Useless.

## Most praised reviews (10 highest-rated)

### 5/5 — Great new look

*2022-01-20, version 20211202*

New look and feel of recent update is great and much needed!!

### 5/5 — Amazing and user friendly

*2019-01-31, version 20161017*

This app is very easy to use, and is essential for when your on the go, I personally read the reviews and was skeptical at first but once you actually download it and login to your account it had everything that a mobile app should have with your account information and love how easy it is to submit claims and requested receipts def recommending this app to everyone!

### 5/5 — Great app

*2016-01-17, version 20151202*

Great app.  Easy to use.  I like being able to take pictures of my receipts to submit a claim.  Also fast turn around on claim submissions through the app

### 5/5 — Easy to use

*2014-02-28, version 20140220*

Simple to use and works great. Keeps getting better with updates as well.

### 5/5 — FSA Participant

*2012-09-05, version 20120718*

Received my first claim check. Everything worked seamlessly and it was quick and easy.

### 5/5 — Best App

*2012-08-17, version 20120718*

I check my balance on the fly which allows me to know how many train tickets I can buy using the card. Great app! Works perfectly.

### 4/5 — Convenient

*2012-08-18, version 20120718*

It worked fine for me with 3G on an iPhone. It doesn't have all the detail which is why I gave it 4 stars.

### 4/5 — Good for Limited info

*2012-08-17, version 20120718*

If all you want to know is your balance it's great. Worked easily for me. But you can't see pending charges or claims though it says you can make one.

### 4/5 — It's fine

*2012-08-17, version 20120718*

^^^im not sure what they are talking about. The app is working fine for me. Logged in, checked balance, going to try and submit a receipt later. 

FYI I have a 4GS - makes a difference???

### 3/5 — Fix the text please

*2019-11-16, version 20190930*

The font clarity leaves much to be desired. Looks very muddy.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*