# Brinks Home \| Protect America

> Remote control for Brinks Home Security and Protect America systems. (iPhone/iPad app by Protect America, Inc..)

- Source: https://appshunter.io/ios/app/brinks-home-protect-america/id438114009 (this page in markdown: same URL + `.md`)
- Developer: [Protect America, Inc.](https://appshunter.io/developer/438114012)
- Category: Lifestyle, Utilities
- Price: Free
- Rating: 2.20/5 from 206 App Store ratings · 83 written reviews indexed
- Age rating: 4+
- Requires: iOS 8.0 · 27 MB
- Languages: American English
- Released: 2011-05-22
- Data updated: 2026-06-09
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/brinks-home-protect-america/id438114009/reviews.md

## What is Brinks Home | Protect America?

Stay connected to your home wherever you go! Brinks Home Security™ now monitors Protect America™ customers and puts the tools to control your home security and automation system in the palm of your hand. Quickly check on your home, arm and disarm your system, and get alerts if something isn’t right. Not leaving home? Use the app to control Z-Wave devices without leaving the couch, arm your system from your bed, or check on a noise by viewing live video feeds from your Wi-Fi connected cameras.

Features include:

* Arm and disarm your system
* Watch live feeds or recorded video clips
* Lock and unlock doors
* Adjust Z-Wave smart thermostats

* Control other Z-Wave home automation devices
* Receive alerts for events that matter most to you
* View event history

PLEASE NOTE: This app will only work with a Brinks Home Security system (formerly Protect America) and certain features are only supported with optional equipment and plans.

Not yet using Brinks Home Security to protect your home and family? Visit www.brinkshome.com to get started today!

## Key features

- Arm and disarm security system
- View live and recorded video
- Control smart locks
- Adjust Z-Wave thermostats
- Manage Z-Wave devices
- Receive event alerts
- View event history

## What do users think of Brinks Home | Protect America?

Overall sentiment: negative

**Pros**

- 📱 Remote arm/disarm capability when working
- 📹 Camera integration and monitoring
- 🎛️ Smart home control features (lights, locks, thermostat)
- ⚡ Fast response times (when functional)
- 👍 User-friendly interface design (when updated)

**Cons**

- 🔴 Constant 'system offline' errors despite working hardware
- 🐛 Unreliable connectivity and frequent disconnections
- ⏱️ Slow app performance and sluggish loading
- 🔐 Login failures and password authentication issues
- 📵 Missing push notifications on iOS devices
- 😤 Poor customer service with long wait times
- 📉 Significant degradation after Brinks acquisition
- 🔄 Requires frequent app reinstalls and workarounds
- ❌ False alarm issues causing police dispatch
- 💰 Expensive service with declining quality

**Commonly reported bugs**

- System shows offline when panel is online and hardwired
- App fails to arm/disarm despite multiple attempts
- SSL connection errors on iPhone 15 and newer
- Incorrect password errors with correct credentials
- Notifications not working on iOS after updates
- App crashes on launch or during use
- Login loop preventing account access
- Garage door status display shows 'close' instead of 'closed'
- Calendar date selection non-functional
- Time scroll inaccessible on iPhone 11+
- False alarms triggered while system disarmed
- App shows disarmed when system is armed
- Inconsistent status between panel and app display
- Camera timestamp not persisting correctly
- Audio features non-functional
- App incompatible with iPhone X notch design

**Most requested features**

- Touch ID/Face ID support for authentication
- Clearer UI labels for arm/disarm buttons
- Sensor identification by door/window name instead of numbers
- Event history with better date/time filtering
- MyQ Chamberlain garage door integration
- Minimize camera feature on iPad while using other apps
- Email notification preferences separate from banner notifications
- Better accessibility support for VoiceOver users
- Automatic app updates without manual intervention
- Improved notification system for maintenance windows
- Dark mode option

## Recent user reviews (10 of 83)

All indexed reviews: https://appshunter.io/ios/app/brinks-home-protect-america/id438114009/reviews.md

### 2/5 — Bogus

*2026-02-18, version 6.4.5*

Either the app or brinks in general, I no longer receive any notifications on my phone. Customer service no longer exists. It just automatically sends you a link that is supposed to help you troubleshoot your issues yourself.

### 1/5 — Barely works on iPhone 15

*2024-09-05, version 6.4.5*

This app constantly reports it cannot connect, or indicates alarm is offline, or most commonly reports an SSL error. My wifes iPhone 14 connects a little more often, but still not consistent. Brinks and protect america just have me do a manual reset on the panel.  This is ridiculous. The poor app performance and inability to connect consistently is the reason I have decided to get away from Brinks and Protect America to something else more reliable and dependable. Had the same issues when i had an Android phone. Junk app. Do not recommend.

### 1/5 — MAJOR GLITCH: Alarms set off constantly

*2024-06-23, version 6.4.5*

False alarms constantly being set off silently while I am home and the house is DISARMED. 

I get phone calls from the security call center telling me the alarms have been set off!! 

I tell them no but if I miss the call, the police arrive at my door!! Happened once already!! 
They also start charging you if too many false alarms are called because you are wasting the police’s time and resources. 

I don’t have the house armed at all and these alarms keep being set off!! 

Technical support is over an hour wait on the phone. This is the worst organization ever.

### 1/5 — Horrible App, horrible company

*2024-01-07, version 6.4.5*

I was a customer of Protect America before the Brinks takeover. Since then, the app is barely functioning and the customer service has been horrible. I would not recommend this company to anyone. They are also more expensive than most of their competitors for lower quality service. I am in the process of switching (which is a massive pain) so to avoid this issue for yourself in the future, heed my warning- AVOID!

### 1/5 — 0 stars not possible

*2023-09-19, version 6.4.5*

Not worth the time or money jus leave it in the App Store get ring or nest or something this is extremely terrible quality cameras bad alarm system is bad all of the above I’d give it negative stars if I could

### 2/5 — App is unreliable

*2023-08-03, version 6.4.5*

We’ve been Protect America customers for years. The app never worked that great.  When Brinks bought them, I was hoping to see much improvement of the app since Brinks was a more known brand. I have been disappointed in the amount of times my app says “system offline”. Here lately, it keeps telling me I have an incorrect password, which I don’t because I use it to disarm from inside the house control unit.  I can’t tell you how many times I have to run into the house to disarm after opening my garage because I couldn’t disarm my system from the app. It’s such a convenience to have the app, I just wish it worked better.  And I do not want to have to carry another fob!

### 2/5 — Very glitchy, basically doesn’t work anymore

*2022-11-25, version 6.4.5*

It had been working fine when I first downloaded it, now a couple years later and no updates it does not work at all. I can’t lock the security from my phone, nor view my cameras at my house. we will be cancelling our subscription very soon

### 1/5 — WORTHLESS APP

*2022-09-15, version 6.4.5*

You’ll not find a worse app on the App Store. This is, without a doubt, the most worthless app of it’s kind ever created. Constantly says it’s offline, when in fact it isn’t. They don’t update the app, the live chat feature is now a text message to a phone number that they don’t reply to you quickly enough to be of any help. Don’t waste your time on this piece of junk app.

### 1/5 — When you can catch it working

*2022-09-11, version 6.4.5*

This is crazy that we have to set off Alarm system because the App the goes along with it never works. The funny part was I needed to update my CC and Brinks stated to in the letter instructions for the mobile app. Guess what! It can’t even do a simple command as updating my credit card it just spins like it always does when opening this app. Since Brinks has taking over from our original company Protect America as far as I’m concerned it’s gone down hill from day 1. I can’t wait until this contract expires

### 1/5 — I would love for it to work for once

*2022-09-07, version 6.4.5*

“System offline” every time. We can’t disarm it and we have to just set the alarm off and run to the physical base to turn it off before police communication gets sent out. It’s worse when you have physical leg pain and have to do this each time. I’m about to send you guys my medical bill for that.

## Frequently asked questions about Brinks Home | Protect America

### What does this app do?

This app allows you to remotely control and monitor your Brinks Home Security or Protect America system. You can arm and disarm your system, view live video feeds from connected cameras, lock and unlock doors, and manage other smart home devices.

### What are the key features of the app?

Key features include the ability to arm/disarm your system, watch live or recorded video, lock/unlock doors, adjust Z-Wave thermostats, control other Z-Wave devices, receive event alerts, and view your event history.

### Is this app free to use?

The app itself is free to download and use. However, its functionality is dependent on having a Brinks Home Security system and may require optional equipment and specific service plans for certain features.

### What systems is this app compatible with?

This app is specifically designed to work with Brinks Home Security systems, which now include former Protect America customers. Certain features require compatible optional equipment and service plans.

### How can I use this app to manage my home?

You can use the app to quickly check on your home, arm or disarm your security system from anywhere, and receive alerts if any unusual activity is detected. It also allows for convenient control of smart home devices like thermostats and locks without needing to be physically present.

## Version history (last 5 releases)

### 6.4.5 — 2021-03-06

- Bug fixes and improvements

### 4.6.1 — 2020-07-09

Protect America(TM) accounts have transferred to Brinks Home Security(TM).

### 4.5.9 — 2019-10-22

Bug fixes and improvements

### 4.5.8 — 2019-07-23

- Bug fixes and Improvements

### 4.5.6 — 2019-02-26

- Bill Pay
- Bug fixes and Improvements

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*