# Brinks Home — user reviews > 260 indexed App Store user reviews of Brinks Home by Monitronics International, rated 4.65/5 from 19,313 ratings. - Source: https://appshunter.io/ios/app/brinks-home/id1148626488/reviews - App overview in markdown: https://appshunter.io/ios/app/brinks-home/id1148626488.md - Rating breakdown: 5★ 14,533 · 4★ 1,345 · 3★ 423 · 2★ 250 · 1★ 742 ## What do users think of Brinks Home? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🔒 Provides peace of mind - 👍 Great app and system **Cons** - 🐛 Buggy and unreliable - 🔍 Poor customer service - 💰 Expensive and not worth the cost - 🕰️ Long wait times for support - 📱 App is not user-friendly **Commonly reported bugs** - Cameras not recording properly - Frequent false alarms - App connection issues - Inability to manage account details in app **Most requested features** - Ability to customize recording settings - Longer video clip duration - Automatic arming/disarming schedules - Two-way communication for cameras - Improved mobile app navigation ## Newest reviews (15 of 260) ### 2/5 — Camera *2026-08-17, version 5.13.1* The camera does not allow for immediate access. Takes too long to connect and times out quickly. ### 2/5 — App *2026-06-16, version 5.13.1* Function is bad ### 1/5 — Cameras Customer service *2026-05-28, version 5.13.1* I've been a customer for over 17 years and this May has been a nightmare. No follow up about my service and my cameras are still not working correctly ### 1/5 — Camera *2026-05-21, version 5.13.1* Camera doesn't capture everything not worth the money and customer service sucks also ### 1/5 — Software bugs *2026-05-11, version 5.13.1* There are software bugs in the app. The app is freezing up all the time ### 1/5 — Not user friendly *2026-05-03, version 5.13.1* Not user-friendly. Nothing is clear or easy to get to. ### 1/5 — Camera *2026-04-30, version 5.13.1* Camera doesn't capture everything not worth the money and customer service sucks also ### 1/5 — Worst mistake *2026-04-29, version 5.13.1* Terrible Service do not recommend ### 2/5 — Cool *2026-04-19, version 5.13.1* Easy to use but I wish there was an option to delete all videos from history to clear space in the cloud or whatever it is. Maybe we can put a passcode in to confirm we want it all deleted so that way it’s not done on accident. Idk but manually deleting videos to clear space should be a thing of the past ### 3/5 — Brink App *2026-04-18, version 5.13.1* It’s Wednesday (9/4/24) at 8:55pm est. just updated the app and it’s not working. Something about an error. ### 1/5 — There are no different or better they all suck *2026-04-15, version 5.13.1* All security systems are just taking your money that’s it ### 1/5 — Account tab doesn’t work *2026-04-13, version 5.13.1* Account tab doesn’t work ### 1/5 — Reconnecting to new WiFi networks *2026-04-13, version 5.13.1* I have never experienced such a complicated procedure getting reconnected to a new WiFi network can’t wait for my contract to be up so I can move on. ### 1/5 — No recomendable *2026-04-11, version 5.13.1* No se la recomiendo a nadie , muy problemáticos. ### 2/5 — Good app is convenient *2026-04-06, version 5.12.2* The security system is good, but their technicians take forever to install your ordered equipment. Also, it seems like the camera footage from your system gets used by the dark web if you pay your services with the Apple Card. Very insensitive and insecure. It likes to equate me with Ayana Matlock. Very very racist, portraying me like a big butt African American woman. ## Most critical reviews (10 lowest-rated) ### 1/5 — wouldnt recommend *2026-08-08, version 5.13.1* price of service is getting out of hand ### 1/5 — Alarms not working *2026-08-05, version 5.13.1* Garage doors back door no alarm warning you can walk in no notice or warning if ### 1/5 — Service *2026-07-17, version 5.13.1* Hard to understand, make changes, always losing connection with front door. ### 1/5 — Mal servicio *2026-07-16, version 5.13.1* La peor decisión de mi vida fue hace contrato con esta mala compañía. ### 1/5 — No es bueno *2026-07-01, version 5.13.1* Pésimo servicio ### 1/5 — Outdated Equipment/ Horrible Technician Support; Equipment Replacement *2026-06-30, version 5.13.1* Brinks Home Security is a sub par service that made a victim out of my mom, leaving out crucial information about her contract with Brinks and preying upon her being predominantly Spanish speaking. They locked her in at a rate of 71$ per month that has gone up to 80$ in recent years starting in 2023. The equipment at the time was OK at best, but after the doorbell stopped working after 8 months we tried contacting support to have it fixed and they never sent anyone, even trying to charge us 20$ for travel and a additional charge for service to replace it. Because they never sent anyone we have missed out on critical legal documents that have been sent to our house and I even failed to have my wallet returned after a person who found it rung our doorbell and then left around 7 am. The quality of the footage was also to poor for police to identify who had attempted to return my wallet. Please be very careful of door to door salespeople, if you have a loved one ensure you are there and have their back so they don’t sign up for things that they honestly could just buy off amazon and setup themselves with a little research. ### 1/5 — Terrible *2026-06-26, version 5.13.1* Cameras always fail TK load in time, notifications are off ### 1/5 — Cameras *2026-06-19, version 5.13.1* Not working s AA low alarm detected ### 1/5 — Really dislike the whole company *2026-06-18, version 5.13.1* If you like bargaining and the annoyance of the old contract system with fees at every turn you should go with bricks! ### 1/5 — Hate it *2026-06-03, version 5.13.1* I hate this app. Hate the company. Hate the sub company. Not worth it. ## Most praised reviews (10 highest-rated) ### 5/5 — Home system *2026-07-05, version 5.13.1* I’ve had my system for like 7-8 months and I’ve had non stop billing issues as well as false alarms. They charged me a fee and I called to request my money back and they left me on hold for over 30 minutes and then said that I needed to call back another day because the representative couldn’t reach anyone in the department. ### 5/5 — professional *2026-06-12, version 5.13.1* Every time I have a problem, they come through to fix it, and they are always looking out for me ### 5/5 — Reduce the number of emails *2026-06-02, version 5.13.1* Can I select to have the number of emails reduced? Otherwise the app is great, thankyou ### 5/5 — Garage door *2026-05-26, version 5.13.1* The garage door remote in the app makes coming home so much more convenient ### 5/5 — Mi sistema d es lema me encanta *2026-04-28, version 5.13.1* Muy buen sistema ### 5/5 — Years of Satisfaction *2026-01-29, version 5.12.2* We switched over 10 years ago to this system and have been impressed with the ease in which everything works. We’ve set off the alarm accidentally several times and when we were unable to cancel in a timely manner, it’s great to have calm responders who call immediately, providing us with reassurance they are there if we ever have a real need ### 5/5 — Love Brinks’ App! *2025-12-25, version 5.9.3* Love the app. It is easy to use! ### 5/5 — Good, great, wonderful *2025-09-28, version 5.9.3* Does the job . Better than others. And the people help you very much and fast on the phone. No amateurs only professionals Brinks people. ### 5/5 — Gg *2025-08-03, version 5.9.3* Hugh ### 5/5 — Good alarm *2025-06-26, version 5.9.3* Brinks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*