# Brio Leisure — user reviews > 70 indexed App Store user reviews of Brio Leisure by Cheshire West and Chester Leisure CIC, rated 5.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/brio-leisure/id1434551313/reviews - App overview in markdown: https://appshunter.io/ios/app/brio-leisure/id1434551313.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (10 of 70) ### 3/5 — it's fine *2026-05-11, version 109.87* it's a bit glitchy at times but overall works fine ### 2/5 — Not useful *2025-04-09, version 108.9.1* The new app makes booking for myself and daughter impossible without going to the centre first! Useless as we can’t book so won’t be going until we can get it updated! ### 2/5 — Classic Clueless Brio! *2025-01-11, version 108.0* Old app used to work well and have a good social leaderboard to compare to other members. For some reason, Brio decided they needed a new app! Six months later the new app still has plenty of bugs (puts you on waiting list for classes, despite spaces available if book direct through their website). Oh, and they have removed the social leaderboard with digital pointless badges!! Seriously, we’re not five years old. Brio leadership really have zero commercial skills or understanding of their members. This is akin to the time they blew on £100,000’s on an interactive wall and new cafe…both rarely used and neither a key requirement for any members! ### 2/5 — Not very good *2024-10-19, version 107.106* It’s not intuitive and it doesn’t flow. You can easily book a gym session. However trying to book a swim session is impossible. Whoever designed this app needs to take a look at and then take a look in a mirror and decide wether they have done a good job. ### 4/5 — App *2024-07-02, version 3.5* Works well ### 4/5 — Good *2024-06-16, version 3.5* Easy to use although t when locked out of the app not easy to get sorted ### 1/5 — Shockingly bad app *2024-06-05, version 3.5* So fed up of this app & website. Seriously thinking of leaving. Never able to book😡😡 cant even use support section. A joke! ### 3/5 — Brio app *2024-05-31, version 3.5* Not quite there yet poor coms ### 4/5 — Easy to use *2024-05-24, version 3.5* Good app and easy to use. ### 5/5 — Simple, functional app *2024-05-23, version 3.5* App simple to use ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2026-02-20, version 109.87* App is totally useless can’t log in say credentials wrong when just reset password then logs you into web without all the virtual card ### 1/5 — Useless for families *2025-08-14, version 109.22* This app is so difficult to use if you are booking for children as well as yourself. I have three kids and will only let me book and pay for swimming for one of us at a time meaning my card got blocked for repeated small payments. Setting up linked accounts was also ridiculously confusing and time consuming. ### 1/5 — Awful booking system *2025-02-21, version 108.9* clumsy navigation system, feels like I’m going in circles to book. Nothing like the video in the app. ### 1/5 — App does not function *2024-12-27, version 108.0* Very difficult to navigate and doesn’t allow me to book ### 1/5 — Shocking *2024-08-07, version 107.74.3* Really confusing app to use. Being the old app back. ### 1/5 — Ms *2024-08-06, version 107.74.3* This App is rubbish! Cannot book sessions.. constantly in “Error” mode or timed out. ### 1/5 — Joke app *2024-08-01, version 107.74.3* Joke of an app ### 1/5 — Deleted app *2024-07-30, version 107.74.3* Why is there a Chester Pride badge? An event that is anti-women and promotes an ideology that is harmful to women and children. I use Brio to workout, not to be preached at by my local authority. ### 1/5 — All flash no substance *2024-07-30, version 107.74.3* New app is all flash ie stupid badges for everything. However you can’t give feed back at least via iPhone as the request for your name and email splash screen never goes away when you’ve added your detail (from inside an app you are registered with and logged in and it has all your detail already - very poor programming as no integration!) Also there is no way in app to book HiiT sessions as they no not appear in any classes section or any other section at all. Rather than get programmers to test your software get actual end users to test as they are the ones who actually use it and will tell you we don’t won’t kiddie school badges WE WANT TO BE ABLE TO BOOK SESSIONS WE USE! ### 1/5 — New update is broken *2024-07-30, version 107.74.3* I made the mistake of updating the app and now it is completely frozen. Asks for searching the name of your club and anything you put in does not get found. So I cannot see my bookings, nor make any new ones. I guess the phones will be running hot at the centre with people trying to get to their class! Please fix it…. ## Most praised reviews (10 highest-rated) ### 5/5 — super *2026-02-19, version 109.87* S ### 5/5 — Brio booking *2025-05-21, version 108.41* Since I’ve been using this app I have been able to successfully book my aqua classes Even from abroad when I’ve been on holiday ### 5/5 — Easy to use *2025-01-19, version 108.0* Very easy to work and use app. ### 5/5 — The new Brio App *2024-07-30, version 107.74.3* Now that things have settled down, I find using the new app very useful and easy to achieve the classes I want to do. Downloaded new app, now can’t do anything - wish I hadn’t bothered! ### 5/5 — I like the new app! *2024-07-30, version 107.74.3* Finally digital card is available, more professional. Thank you! ### 5/5 — Easy to use app *2024-06-13, version 3.5* It’s easy to use ### 5/5 — Easy to use *2024-06-11, version 3.5* The brio app is an easier and convenient way to book and cancel classes ### 5/5 — June *2024-06-09, version 3.5* First time tonight I’ve been able to successfully book on the app 👍 ### 5/5 — Quick & easy *2024-05-28, version 3.5* Great quick bookings and cancellations. Only improvement would be if they could list the instructor for each class too. ### 5/5 — Great app *2024-05-24, version 3.5* Much improved since the upgrade --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*