# BrioDirect — user reviews > 25 indexed App Store user reviews of BrioDirect by Sterling National Bank, rated 4.57/5 from 223 ratings. - Source: https://appshunter.io/ios/app/briodirect/id1587789988/reviews - App overview in markdown: https://appshunter.io/ios/app/briodirect/id1587789988.md - Rating breakdown: 5★ 187 · 4★ 10 · 3★ 9 · 2★ 1 · 1★ 16 ## Newest reviews (5 of 25) ### 3/5 — Very basic app *2024-03-12* Deposits take three days to show after they take the money from your other bank. Also, unlike all other bank apps, this app doesn’t show you the interest rate. We would never know if they changed interest to 0% day after our deposits. ### 2/5 — Avoid Brio - Bad Customer Service *2023-09-07* The app is odd in that so little important data on your account is available, such as the interest rate they are paying you (why would that not be transparent). Customer service is really bad as a rep recently told me to commit bank fraud. Brio tried to withdraw money from the wrong account, kept doing so and overdrafted the account, then told me the deposit couldn’t be reversed and I had to accept the extra money was deposited in my account. So I was directed to withdraw the money and deposit it into the overdrawn account so Brio’s transaction would no longer be an overdraft. Removing funds that don’t exist and were erroneously deposited into an account is federal bank fraud. And it was a supervisor who guided the rep to tell me this. Given the bad reviews and such poor customer service, I closed the account and won’t use Brio or Webster Bank again. Use this bank at your peril— eventually, they will withhold your money, so something illegal, etc., like many of the reviews note. I was a champion of Brio and then this horrid service experience happened. I was promised that a supervisor would call me and it’s been four weeks and I’m still waiting for that call. The worst customer service I have ever seen for a financial institution period. ### 3/5 — Not good *2023-02-13, version 6.1.2* - System is frequently offline. - Mobile deposit doesn’t work. ### 1/5 — App Might Be OK; BrioDirect is Not *2022-08-01, version 2.61.1* Just spoke on the phone with a BrioDirect customer service rep. He was very condescending. This is the most complicated online bank setup system I’ve ever used. ### 3/5 — Good app *2021-10-24, version 2.61.0* Great user interface. It will great if can add the to manage notifications, security setting like alerts, trusted devices also a way that get the security code by email and Authenticator app. **Developer response:** Dear GarySanchez05, Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please email us at care@briodirectbanking.com so we can discuss your experience further. We look forward to hearing from you so that we can improve the overall experience for you and other users. Please do not share account or SSN numbers in this communication. ## Most critical reviews (10 lowest-rated) ### 1/5 — App and website both are awful *2024-05-20* It is impossible to make transfers to this bank. Even after verifying the account it is impossible to transfer funds. In this day and age it is a completely ANCIENT app ### 1/5 — Brio Needs To Do Better *2024-05-03* In 2024 I expect a banking app to be much more sophisticated. I shouldn’t have to hunt all over this app to find the most basic information about my B account. Why can’t I see the interest rate on my account? Why can’t I see what deposits are pending? Why does it take 5 days for funds to post to my account when I have sufficient funds to cover the deposit amount? Then to top it all off, no dark mode? ### 1/5 — no transparency *2024-04-19* this app has a million holes for scaming the customers. theres no interest rate info. theres no monthly statements. theres no way to get support by writing if youre deaf. theres no monthly anything & i think thats illegal. you could easily forget your money is there bc theres ZERO monthly correspondence. ive had this app for 5 yrs. each month i deposit more money but the interest payment is very random. it doesnt match the adjusted APR math! of they can steal your money with transparency lacking like this. time to move my money. they didnt change the rates, but my interest calculation is only 1/4 what it should be! criminal behavior! ### 1/5 — Unable to deposit a check *2024-02-25* Have been trying for over a month to deposit a check and every time I get error message saying “Our system are currently undergoing maintenance, please check back later”. You need to fix this bug. ### 1/5 — Warning *2024-02-05* Had to stop a wire transfer to these guys from my depositing account branch for they would not talk to me after I changed my mind. Their information on me was not processed correctly and the whole process dubious. I would warn anyone from setting up an account with this bank. Do your investigating first and stick with reliable banks. Do not use this bank, untrustworthy, unreliable, and riddled with accounting issues. You have been warned ### 1/5 — Don’t do it *2024-01-25* I opened an account with them and transferred some funds into my account, and learned a hard lesson. The transfer was denied, but they still took the funds. They held my funds, and refuse to release my funds back to my account. Not trust worthy. ### 1/5 — App Malfunctions a Lot, Doesn’t Show Interest Rate, No Customer Service Available *2023-11-25* Have had repeated problems with the app which, strangely doesn’t display your current APY/APR anywhere (you either have to call in to get it or get on a laptop/desktop to find it). Seems like that is so you don’t get any higher rates they offer (Brio makes you close an account and open a new one to get the higher rate. One problem, there is a waiting period betw closing the old account and the new account being active so you lose up to 2 weeks interest when you do this). Horrid customer support via phone. I’ve had to wait over 45 min for a rep for something only a phone rep could help me with. Seeing that others eventually have issues accessing their money suggest this is a bank to avoid. ### 1/5 — App denied *2023-10-01* They kept declining the application with correct information but the customer service could not figure out the problem. How can we trust them with money? Useless bank. ### 1/5 — Fraud *2023-01-06, version 6.1.2* High yield savings does not update to a better rate when the fed raises rates. It always stays the same rate the account was opened with. **Developer response:** Hello, we would be happy to discuss your concerns and address any issues you may have. Please contact us at 877-369-BRIO anytime between 8am to 8pm Monday to Friday and 8:30am to 3pm on Saturdays, (EST), for further assistance. ### 1/5 — Don’t open account here *2022-10-25, version 2.61.1* Don’t open your account here, later you will regret like me **Developer response:** If you would like to discuss any concerns or issues you are having, please contact a team member at 877-369-BRIO anytime between 8am to 8pm Monday to Friday and 8:30am to 3pm on Saturdays, (EST), for further assistance. ## Most praised reviews (10 highest-rated) ### 5/5 — Wow! Impressive *2024-06-12* I had my savings in a competitor’s bank (Popular Bank) but Brio had a better Annual Percentage Yield. Popular’s interface design and service sucked so I wasn’t expecting much better from Brio. Wow was I pleasantly surprised! Incredible and fast customer service and a nice interface that makes online banking or using the phone app fun. I have to be honest, my faaaavorite interface is Ally Bank with their super cool “buckets” feature and other fun features but at the end of the day Brio gives me more money so here I am. Woot! ### 5/5 — Hands down the best bank App *2023-05-13* I bank at at least 5 institutions. This is possibly the most comprehensive bank App out there. ### 5/5 — Easy app with great interest rates! *2023-02-24, version 6.1.2* Love this brio app. Easy to read and find out your info. Clear, direct and great rates. ### 5/5 — WebsterBank *2022-11-19, version 2.61.1* Downloaded their app, better than sterling national app. I get to see all deposits, withdrawals. What bills were paid, etc. ### 5/5 — Please Add *2022-10-05, version 2.61.1* Under Account Details, could you please add interest rate for accounts that are interest bearing (eg., savings account)? Other than that, the app is wonderful. ### 5/5 — Great, feature-rich app *2022-08-22, version 2.61.1* Great, easy to use, feature rich, and modern Banking app. ### 5/5 — brio is beautiful! *2022-08-21, version 2.61.1* …thankyou to our briodirect team,everything is going great,please keep up the great work-thankyou-nickyd ### 5/5 — Great app *2022-07-12, version 2.61.1* This app is very streamlined and easy to use and makes things very user-friendly ### 5/5 — The apps is amazing and Great banking *2021-12-31, version 2.61.0* Such a great one💯💯 ### 5/5 — Elegant and Capable *2021-11-09, version 2.61.0* What an amazing app! The system links and aggregates all of my financial data through a simple integration - The display is very intuitive and the features are automated and easy to use. The app covers all of my favorite core and auxiliary functionalities. I’ve synced up all of my accounts and will now be using this app as my master account! Customer support was very helpful as well… Excited for the next app update. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*