# British Airways for iPad — user reviews > 55 indexed App Store user reviews of British Airways for iPad by British Airways Plc, rated 2.10/5 from 957 ratings. - Source: https://appshunter.io/ios/app/british-airways-for-ipad/id1001908191/reviews - App overview in markdown: https://appshunter.io/ios/app/british-airways-for-ipad/id1001908191.md - Rating breakdown: 5★ 243 · 4★ 28 · 3★ 11 · 2★ 19 · 1★ 656 ## What do users think of British Airways for iPad? Overall sentiment: negative **Pros** - 👍 Apple Pay support **Cons** - 🚫 Lack of functionality beyond booking flights - 🔍 Difficult to find and access existing bookings - 🤔 Confusing user interface and navigation - 🐛 Frequent crashes and bugs - 🔒 Security concerns with password handling **Commonly reported bugs** - Login issues and inconsistent user sessions - Outdated airport information - Freezing and crashing during booking process **Most requested features** - Ability to manage existing bookings - Access to account information and loyalty program details - Flight status updates and check-in capabilities - Improved overall functionality beyond just booking ## Newest reviews (16 of 55) ### 1/5 — Absolute Rubbish *2022-10-23, version 2.15* What is the point of this app? It does nothing but book flights. I can’t look up any account information. Useless. If I could give zero stars I would. Do better with your record profits!! How about giving it the same functionality as the iPhone app or your website? I guess that is too hard for your developers. ### 1/5 — Terrible app that does nearly nothing *2022-10-05, version 2.15* See my bookings? No. Change existing flight? No. Flight status ? No. Pick my seat? No. Check in for flight? No. Are you kidding me? Don’t waste your time. This app can only make a new booking. That’s it. Keep using the website or the phone app. ### 1/5 — Pointless *2022-08-23, version 2.15* I downloaded the iPhone app on the iPad to manage an existing booking and it told me there was an iPad version. Great, I thought. I’ll use that. I deleted the iPhone version whilst the iPad version installed. Imagine my surprise when presented with a one liner asking me where I want to go - and absolutely nothing else, even when clicking around. What a waste of time! ### 1/5 — Only for booking? *2022-08-13, version 2.15* I have a flight on BA booked and downloaded this app so that I could keep tabs on my upcoming flight (changes, etc.). What a worthless app! Only for booking??? Really? I don’t need an app to book, I need it to monitor my existing booking, checkin when the time comes, etc. I’ll try the version for phone to see if that works, but if so, I don’t see the point of having different versions. I use my iPad rather than iPhone whenever possible (easier to see / use / type on a larger device). But apparently, British Airways thinks that the only reason someone would use an iPad is to book but not to do anything else related to flying BA? I’m uninstalling this app immediately. I’d give it zero stars if I could. ### 1/5 — What is the point of this app?? *2022-08-10, version 2.15* As a former programmer with BA (admittedly in the dinosaur age), I am embarrassed about not only this app (seeing previous comments too) but also the website. Please check out some other comparable airlines to get some tips on make searching for, & booking, flights much simpler. ### 1/5 — App froze and won’t even download on my iPhone 13 Pro or iPad Pro *2022-04-19, version 2.14* App is worthless and froze while trying to download on both my iPhone 13 Pro and my iPad Pro. This is why I try not to use British Airways to travel - if I had any other choice. All aspects of BA’s airline services has always been severely lacking. ### 1/5 — Terrible! *2022-01-07, version 2.12* What is the point of this app? I thought I would be able to view and manage my flights thought this app, but it only lets me book flights. Why on earth they would not have functionality to manage existing bookings I will never know… Don’t even bother with it - save the memory on your iPad for some extra photos or whatever… ### 1/5 — This app seems to be only only for booking a new flight *2021-11-08, version 2.11* Can’t make Changes, can’t check current and upcoming bookings - can’t see history. Not sure what the point is unless they are coming up with another app that does what this one used to be capable of. ### 1/5 — Very Disappointed - No Access to Booked Flights *2021-11-04, version 2.11* Really surprised and disappointed in the BA app for iPad. I wanted access to an existing booking, be able to change seats etc. This app only lets me book a new flight! I did have the iPhone app on my iPad but was prompted to install the iPad app instead… but it is useless if you already have a flight booked! ### 1/5 — This app is literally pointless. *2021-10-30, version 2.11* This app performs the singular task of booking a flight. This could easily be completed, at far less expense, with a web app. What a gigantic waste of resources and time. Whoever made the decision to publish this application to the App Store should be ashamed of themselves. Also Apple should remove it for failing to comply with App functionality requirements. ### 1/5 — The app does not work for me *2021-10-17, version 2.10* I have a trip in 2 weeks upcoming on British Air so I thought it would be cool to see it in the app. But the app simply does not work! It spends the first minute basically showing you an ad on how wonderful their new designed app is, and then locks on a screen to search for flights. Dumb and no use. ### 1/5 — Disappointing, please improve! *2021-08-06, version 2.8* I have the British Airways app on my phone and expected to have comparable functionality in this version for iPad. Instead, it is only for searching and booking flights. Tap your account and it will bring up a screen with your account number, contact details, and current Avios, but you cannot access anything beyond this. Even with an upcoming flight on British Airways, I cannot access any of the features the iPhone version has. So I’m stuck picking my seat from a very tiny seat map on my phone. Disappointing. Please improve! ### 1/5 — Most useless app ever *2020-10-21, version 2.6* Unless you purely want to purchase a ticket, this thing is useless eye candy for people that don’t ever want to be a frequent flyer of BA. Can’t imagine why people would want to frequent BA. Suggestion : let the user do anything other than purchasing a ticket. Anything. Maybe some of us have booked a ticket and want to use the app to manage said booking. I know it’s a stretch. ### 1/5 — Completely useless *2020-08-28, version 2.6* What is BA’s reaction to having a large screen and a comfortable keyboard to type on? Give no functionality whatsoever, no ability to see any account details and a giant screen of blank space. I don’t know what was going through their head when they designed this app but it is completely useless. Hey BA, maybe sometimes we don’t want to book a brand new flight and maybe do some management of the flights and our account that we already have? Ridiculous. ### 1/5 — Harmful to the British Airways Brand *2020-08-20, version 2.6* I’ve found one use for this thing in the time of COVID: it’s marginally faster to check ever-changing flight schedules than some alternatives, such as visiting the website. (Of course, I would never actually purchase a booking in this app, explained below in my review.) ━━━━━━━━━━━━━━━━ I’m honestly not sure why BA choose to keep this up in the store. It’s clear they’re not interested in maintaining it, as the tiny amount of functionality that it delivers now often doesn’t work as intended. The booking search, for example, regularly aborts with a generic error message, implying an unexpected server response; also, the “nearby-date-prices” ribbon at the top of the search results is no longer accurate (off-by-one error). These behaviors imply that the app is no longer kept up-to-date with BA’s own backend services. Therefore, I would never trust this app to do the one thing it’s able to do: book a flight. As a programmer myself, I hate having my name attached to a product that the business is no longer supporting. It reflects poorly on us as engineers, and once the dilapidation progresses past a certain point – as it has, in this case – then leaving the product available/accessible causes more damage to the company and its brand than simply disposing of it. ### 1/5 — The Worst Airline IPad App by a Wide Margin *2020-03-16, version 2.5* At first you are convinced you must be doing something wrong. The app can’t possibly be this bad. Over time, you will learn that you can’t navigate anywhere in this app. It is truly the worst iPad app ever launched by any large company. Hard to understand the lack of quality control that went into the release of this. Please don’t make the mistake of bothering to download it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2023-09-04* “We’ve changed” - the first words you read when you fire up the app. Really? It used to be worse than it is now? First, you are forced to view a stream of fancy graphics extolling the wonderful app experience, this takes several seconds. You finally land on a booking page - no other option shown. What if you just want to manage your existing booking? Must use p-word to log in every time, Touch ID doesn’t work, but guess what! Swipe it closed and reopen it and you are still logged in! Who coded this &$#@? ### 1/5 — No functionality *2023-08-24* The only thing this app can do is book a flight. The handy Account Info page tells me my name, email address, contact number and how many avios I have - which is pretty pointless as the app does not have a feature which allows me to book a flight using them. The most intriguing thing about this app is that there seem to be a number of people who have rated it 5 stars. I cannot imagine. ### 1/5 — It doesn’t even bring up trips I have!?!? *2023-08-14* What the heck is this? It does nothing but allow you to look up new flights. It doesn’t know the ones you have or have ANY other features. Just a basic where do you want to go. No hamburger menu, nothing! This is the biggest waste of an APP yet from any company. I’m afraid to fly on these people’s planes now. I am being serious! ### 1/5 — Can only book new flights *2023-05-10* BA is hilariously bad at all forms of technology, and this new app is the pinnacle. It can't do anything that you'd ever want to do in an airline app: manage flights, check in, get flight status, access in-flight services, etc. It does exactly one thing: book flights. That's the one thing that I will never ever use an airline's own app for, since it would mean that I can't compare flights with other airlines. This app is useless. I'd say to get the iPhone app instead, but that just kicks you to the website any time you try to use it (which then tells you you should be using the app!) so you might as well just stick to a browser. Or better yet, don't fly BA in the first place. ### 1/5 — Wretched *2023-02-17, version 2.16* Useless. Open it and it goes to a booking screen with no way to navigate to other features like my current booking or seat assignments or account information. I’ll just delete it. Maybe they will create a new one. A big disappointment since I use my iPad for everything. EDB ### 1/5 — Useless app. Horrible UI/UX *2023-02-06, version 2.15* Open the app and it only gives you the option to search for a new booking. Frustrating, I’m only here to check on an existing booking… Finally I put in a generic city and can see my name/details in the top right. Click on that, no option to see existing bookings. Useless app. ### 1/5 — You can only book flights. Nothing else *2023-01-22, version 2.15* I am seconding everything everyone else has said. Absolutely useless. Not only can you do only one thing, you have to watch a animated scroll of useless fluffier before you get to the one (only one) thing you can do. Looks like it was designed by the graphic design department and demoed on a 2 slide PowerPoint to the execs. Oh, and it didn’t work with my account password and I had to change it. I’m guessing the ampersand broke it. Software Dev’s out there will know this means bad data input handling and a gaping security hole. ### 1/5 — Absolutely Disaterous‼️ *2023-01-21, version 2.15* It appears the only thing you can do on this app is book a flight. And even then, if you want to fly to Berlin, it doesn’t appear to know that Tegal Airport closed on November 8, 2020 after the new Berlin Brandenburg Airport opened and it offers both as an option. It lacks all the other functionality that’s available in their iPhone app, such as changing you password. It’s shocking that a company with the reputation BA has—or used to have—would put something as bad as this into production. I’s not even worth the one star I gave it. ### 1/5 — Go back to the regular app *2022-12-29, version 2.15* I thought I’d replace the British Airways app on my iPad with this new one that is supposedly designed just for the iPad. Mistake. After opening this one and logging on you come to a screen asking your destination. That’s it. No other option than to book a flight. No navigation to check existing trips or do any of the things offered in the regular iPhone app. Why would anyone want their iPad app? Why did they send me an email recommending that I install this version “designed for the iPad”?!? ### 1/5 — Absolutely functionless besides buying a flight. *2022-12-07, version 2.15* Just use iPhone version until they actually put some content into this, Zero access to my avions account, pas bookings etc. Ba website is far more useful. This is just a full screen pieces of pap. It should be removed until fully functional 1 star is generous. ## Most praised reviews (4 highest-rated) ### 5/5 — Absolute rubbish *2021-07-22, version 2.8* I’d give this a 0 if I could. All you can do is book a flight. Why not just duplicate the iPhone app?!?!?? Just stunningly stupid on BA’s part. ### 4/5 — Apple Pay not working *2021-10-17, version 2.10* Some improvements but still missing the ease of click and go on Apple Pay despite being advertised ### 2/5 — Pretty but doesn’t work *2023-05-17* This is very stylish, but doesn’t actual work so that isn’t very helpful. It took 3 goes to login. Then I go through the booking process and get to the payment, there the screen freezes with ‘getting your options’ or similar. Also, it included none of my information from my existing travel profile. BA’s IT has deteriorated so badly over the last 2-3 years it is tragic. It used to be the best, now it is the worse because aesthetics are being put ahead of functionality. ### 2/5 — Poorly Coded *2021-05-26, version 2.8* Still forever buggy - will only let me save UK as a country for a US resident credit card address - strange. Given the data heist a couple of years ago would not trust that security has improved a lot --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*