# British Gas — user reviews > 234 indexed App Store user reviews of British Gas by BRITISH GAS TRADING LIMITED, rated 2.85/5 from 40 ratings. - Source: https://appshunter.io/ios/app/british-gas/id1315960565/reviews - App overview in markdown: https://appshunter.io/ios/app/british-gas/id1315960565.md - Rating breakdown: 5★ 15 · 4★ 3 · 3★ 1 · 2★ 3 · 1★ 18 ## Newest reviews (16 of 234) ### 4/5 — Pay as go *2025-06-26, version 2.35.0* More expensive than a house on the mains ### 4/5 — App *2025-06-26, version 2.35.0* Why doesn’t my money show up on the app for my electric balance ### 3/5 — App *2025-06-25, version 2.35.0* I love the pay as you go for gas and electric, but I Can never get an accurate balance on the app. Always displays zero. ### 3/5 — Not the best *2025-06-21, version 2.35.0* As convenient and easy it is to use as a top up service, it’s taken multiple days and multiple attempts at trying to log in to the app, then having information lost then found then lost then found then lost then…… it’s like the baggage claim of apps ### 2/5 — App is needed more updates. *2025-06-17, version 2.35.0* The review 👇 from years ago, we are in last 2023 and the issues are still ongoing 🥹. Please more updates to be actually data on the app. It is still unreliable app please fix it. It’s smart app and device’s British Gas company; we do thank all but the app doesn’t show exactly information and consumption for both gas & electricity even per weekly or/and monthly. After April 2022, We are disappointed in the highly unexpected standing charge per day, which it is supposed to be lower charge as we pay for devices from long time ago. 🫣👎 We extremely recommend British Gas to be reassessed standing daily charge for electricity and gas devices. Enough is enough of increasing the electricity and gas prices. as BG smart devices, please make live streaming the credit on the App. ### 1/5 — Rubbish *2025-06-17, version 2.35.0* App just doesn’t work..... remaining credit weeks out of date. No way to check up to date credit. ### 1/5 — Too expensive *2025-06-16, version 2.35.0* Expensive ### 1/5 — Poor *2025-06-16, version 2.35.0* Poor ### 1/5 — Recarge *2025-06-16, version 2.35.0* Last Two month when i recharge my electric meter. Balance is not come automatic. Every time i need to recharge manual. ### 2/5 — ShuodDy *2025-06-16, version 2.35.0* Shoddy Serv.. E !. ### 1/5 — Worst company ever *2025-06-15, version 2.35.0* Bought a £6.5k boiler for you and for weeks I just can’t get in touch, it’s disgusting! Customer support is one of the worst out there! Spend hours on hold to then have the phone hanged on my face! ### 1/5 — Tom *2025-06-12, version 2.35.0* App is terrible it never shows the account balance so you always have to look on the meter to get it. ### 1/5 — Very poor! *2025-06-12, version 2.35.0* I have this app for 4 years and never improved in those years. I only use it to top up other than that it is rubbish! ### 3/5 — App *2025-06-11, version 2.35.0* Don’t show real time balance on the app. Not good if your old and have to keep checking outside in the cold ### 2/5 — Temperamental *2025-06-11, version 2.35.0* The app doesn’t work most days so makes topping up stressful and it never saves my login details or accepts my face I.D. It’s very frustrating it’s also stopped saving my card details and having to re type it every time is a pain ### 1/5 — T *2025-06-11, version 2.35.0* If I could leave less than one star I would, the app does not work properly at all, does not give an accurate reading!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst company to deal with *2025-07-02, version 2.35.0* When we moved in the made us go on a pay as you go smart meter because we didn’t pass their internal credit checks. We had just brought a house?? The thing never works we have to top up manually and now we can change I have to have new smart meters fitted first. Cannot wait to switch once it goes to monthly bills. ### 1/5 — Useless *2025-06-28, version 2.35.0* An app as broken and useless as the business itself. I’m convinced the only reason it’s ever ‘updated’ is to erase the critical reviews of ‘old versions’. Don’t bother with a PIN, it forever asks you to renter your user name and password. When you get into it the data is either unavailable or incorrect. It’s even worse than the BG website - a pointless, soul destroying app to use. ### 1/5 — Basic, very Basic *2025-06-27, version 2.35.0* This is British Gas, top energy supplier and cannot offer an app to match their famous name. This is the app and the website. To name one issue, I have missed Peak Save because I’m unable to reach the page to activate or join the service. I’m unable to change my tariff, basically I use this app to prepay my energy. I guess that’s exactly what BG wants… ### 1/5 — Greedy *2025-06-26, version 2.35.0* Could keep prices low but takes profit over people ….App never syncs with smart meter and often top ups don’t land ### 1/5 — Never updates balance on app *2025-06-25, version 2.35.0* App needs to show real time balaance ### 1/5 — Too expensive *2025-06-23, version 2.35.0* I feel like I am being cheated! Electricity is too too expensive!! ### 1/5 — Homecare Emergency Numbers *2025-06-23, version 2.35.0* Should be a one- click access. ### 1/5 — Nightmare company. *2025-06-21, version 2.35.0* A complete and utter shambles. How they stay in business I really don’t know. ### 1/5 — Poor *2025-06-17, version 2.35.0* Poor ### 1/5 — Frustrating *2025-06-17, version 2.35.0* I’m forever having to put email and password in, having a code or fingerprint to access the site keeps going down it’s very frustrating wish they would sort it out. ## Most praised reviews (10 highest-rated) ### 5/5 — Mrs p mcphee *2025-07-02, version 2.35.0* Been with British Gas for as long as I can remember. Had no problems at all, wouldn’t change. Thank you for ur service yous are the best x ### 5/5 — Handy app *2025-06-29, version 2.35.0* Works well can’t see the electricity on the main screen but hay ho it’s a gas’s app 😀 ### 5/5 — Quick response *2025-06-20, version 2.35.0* No bother if I’m in negative and super quick top up. No problems ### 5/5 — Shocking treatment of a priority services customer *2025-06-12, version 2.35.0* In July 2024 my smart monitor stopped communicating with my meters. As a disabled priority services customer, I emailed British Gas for advice. Over the course of a few weeks I emailed regularly, never once did they reply. I decided to phone them and was reassured that they could remotely fix the problem and if not an engineers appointment would be made and I would be informed. Nothing happened. So here I am almost a year later, with no solution. My disability makes it very painful for me to get down to floor level and manually enter the codes, but British Gas has left me to suffer. There treatment of Priority Services customers is diabolical and I feel there is nothing left but to change supplier. Sad as I have been a loyal customer for over 25 years. ### 5/5 — Smart metre installation *2025-06-10, version 2.35.0* My installation was very straight forward the the gentleman Thambiah T was very pleasant and also very helpful . Thankyou. ### 5/5 — Top up *2025-06-02, version 2.35.0* Quick and easy ### 5/5 — British Gas *2025-06-01, version 2.35.0* Ratting 10 out of 10 ### 5/5 — Quick and easy app! *2025-05-19, version 2.35.0* Really easy to use! ### 5/5 — Great *2025-05-16, version 2.35.0* Very easy app to use ### 5/5 — Mrs Satwant *2025-05-16, version 2.35.0* 100% BEST BRITISH GAS --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*