# British Gas — user reviews > 137 indexed App Store user reviews of British Gas by BRITISH GAS TRADING LIMITED, rated 4.50/5 from 12,436 ratings. - Source: https://appshunter.io/ios/app/british-gas/id6444313203/reviews - App overview in markdown: https://appshunter.io/ios/app/british-gas/id6444313203.md - Rating breakdown: 5★ 9,683 · 4★ 1,090 · 3★ 302 · 2★ 180 · 1★ 984 ## Newest reviews (10 of 137) ### 3/5 — App is 5-6 days behind… *2026-08-20, version 2.34.1* Over the last few weeks this app has been getting worse regarding showing the daily usage. It was excellent for a few months, showing the updated electricity usage the following morning and the gas would update late afternoon. But now it’s missing complete days and is 5 or 6 days behind. I’m guessing it’s only a matter of time before this app stops updating altogether. Can’t contact any sort of support to report the issue. ### 2/5 — Disappointed *2026-08-19, version 2.34.1* App been great for 12 months, but for the last 5/6 weeks it just shows missing data on usage. I have phoned British Gas 5 times, just ‘refresh the app’ is what they say. As a Pensioner I need to monitor my usage, not a happy bunny with the app ### 3/5 — Expected better from the app *2026-08-18, version 2.34.1* When I had a smart meter installed I expected to be able to see my daily Usage on the app in real time as the smart meter sends readings every half hour instead it’s five days behind and getting slower not impressed My second complaint I have a credit which I would like to reclaim but using the app it sends me to a blank page ? I thought the app purpose was to make interaction with British Gas easier ### 3/5 — Great but unreliable *2026-07-31, version 2.32.2* The interface and data is really useful. It worked for about two weeks but suddenly stopped - it’s tracked no daily usage for the last 6 days. ### 2/5 — Too update my gas and electricity it takes ages…. *2026-07-26, version 2.32.2* Too update my gas and electricity it takes ages…. ### 1/5 — Wrong meter readings *2026-07-24, version 2.32.2* Sent me a bill with meter reading of 1166 even though they can see in the smart meter is only 355. After many weeks and several phone calls about this I now get sent a letter saying they are going to double my direct debit to take these arrears down. Each time I speak to someone they say they are looking at my meter reading and can see it is only 355 - how difficult is it to change the meter reading on my account as several people have promised me they will do! ### 4/5 — Not as good as the old app *2026-07-24, version 2.32.2* Would give 5* but there is no longer the option to save payment cards ### 3/5 — Slow *2026-07-20, version 2.30.2* App slow to update once meter readings submitted. OVO updates quickly! ### 1/5 — Can’t pay online *2026-07-17, version 2.30.2* Pathetic app when you can’t even pay your bill on it. ### 1/5 — App not working *2026-07-15, version 2.30.2* App is as bad as the company and the level of customer service, not been able to use the app for most of this year ## Most critical reviews (10 lowest-rated) ### 1/5 — Waste of Time App *2026-08-21, version 2.34.1* Every time I opened this app I had to keep entering the log in details. Very broken so would not trust it at all. No iPad version either. ### 1/5 — Update faulty *2026-08-19, version 2.34.1* Since I carried out the last update my usage is not being registered correctly ### 1/5 — Missing Usage Data *2026-08-17, version 2.34.1* This app could be so useful if only the usage data was consistent. No usage data for electricity since mid March and gas since May ### 1/5 — Pointless *2026-08-14, version 2.32.2* Always directs to a page unavailable message - between the app and and equally unreliable website it’s amazing anything gets done at all ### 1/5 — Terrible App, Terrible Development Team!!! *2026-08-13, version 2.32.2* Terrible App, Terrible Development Team. Does not work on iPhone 12 Pro Max. Menus come up but select any options and it just hangs! App has worked intermittently over the last 12 months. However every update fixes one problem and creates another. It’s amateur development and poor customer service like this that pushes customers to competitor companies! ### 1/5 — Noticed the sunny weather? *2026-08-13, version 2.32.2* This update is dated 11/7/26 ### 1/5 — Useless *2026-08-03, version 2.32.2* Doesn’t even open ### 1/5 — It’s really difficult to use *2026-08-03, version 2.32.2* Update it weeks ago yet now the app is disappeared from my main screen and im sure i did not do that however been trying to download it again and thats not happening either ### 1/5 — Worse app ever *2026-07-28, version 2.32.2* Can’t even pay on this app have to go threw many things just to pay , thinking of moving from them as they can’t even manage a app properly, ### 1/5 — not showing daily uses *2026-07-26, version 2.32.2* Shows the 6th of July then the 16th of July both times I was on the phone to engineer, they booked apt to come between 1pm and 5pm on June 26th text to say they weren’t coming at 4.30, annoying as we stayed in waiting for them,was supposed to give me a credit of £40 for a no show, can’t see where that’s gone into my account I think the app is useless Account last 4 numbers 8414 David Winter ## Most praised reviews (10 highest-rated) ### 5/5 — Mr Adrian *2026-08-21, version 2.34.1* Very good customer service ### 5/5 — Excellent *2026-08-18, version 2.34.1* Good communication ### 5/5 — Straight forward. *2026-08-10, version 2.32.2* I like British Gas as everything is open and straightforward. I can check my bills and usage online. ### 5/5 — app *2026-08-04, version 2.32.2* Perfect quick and simple ### 5/5 — Excellent *2026-07-27, version 2.32.2* Service ### 5/5 — British Gas review *2026-07-24, version 2.32.2* Great energy application ### 5/5 — DynoRod by British Gas *2026-07-23, version 2.32.0* We had the Dynorod element of British Gas round today to unblock a drain - the engineer was absolutely brilliant; very pleasant, extremely professional and knowledgeable, and importantly he got us unblocked and flowing again within the hour. He had all the kit and came within hours of the booking being made. Absolute 5⭐️ service, thank you ### 5/5 — Smart meter *2026-07-20, version 2.30.2* So easy to use and save me a 1 1/2 walk ### 5/5 — Good App *2026-07-19, version 2.30.2* What would make this app perfect is if you can add a widget that shows the current electricity balance. ### 5/5 — Michael from App Support team is a Star *2026-07-15, version 2.30.2* I’ve had an ongoing complaint with complaint team for last 3 months over electricity meter not registering overnight rate when we charge the car and app and monitor not working. The meter was changed but still had the problem, once I posted it on here Michael took ownership and regularly updated me. He reassured me the readings were getting through, got the new meter details updated, an up to date bill produced, monitor working and the app showing our daily usage. An absolute star and credit to BG. The complaint team should take a leaf out of his book. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*