# British Museum Audio — user reviews > 91 indexed App Store user reviews of British Museum Audio by British Museum, rated 4.70/5 from 1,681 ratings. - Source: https://appshunter.io/ios/app/british-museum-audio/id1609255954/reviews - App overview in markdown: https://appshunter.io/ios/app/british-museum-audio/id1609255954.md - Rating breakdown: 5★ 1,448 · 4★ 95 · 3★ 39 · 2★ 31 · 1★ 68 ## What do users think of British Museum Audio? Overall sentiment: negative **Pros** - 🚀 Excellent audio guide - 👍 Easy to use - 💡 Great way to learn about museum exhibits **Cons** - 🐛 Inconsistent audio quality - 🔒 Requires multiple in-app purchases - 👎 Difficult to navigate and follow tours - 🔌 Requires constant internet connection - 👎 Outdated or inaccurate information **Commonly reported bugs** - Audio not working in some areas - Frequent crashes or freezes - Purchased content not unlocking properly **Most requested features** - Offline mode for audio guides - Improved navigation and tour flow - Higher resolution images - Integration with museum maps - Support for more languages ## Newest reviews (16 of 91) ### 2/5 — Route Top 10 *2026-03-22* Es ist schwierig, die passenden Räume zu finden! **Developer response:** Hallo, vielen Dank für Ihr Feedback. Wir arbeiten derzeit an einer neuen Wegfindungslösung, um genau diese Punkte zu verbessern. Damit wir sie möglichst optimal gestalten können, würden wir Ihr detailliertes Feedback sehr schätzen. Könnten Sie uns bitte eine E-Mail an mobiledigital@britishmuseum.org senden? Wir würden gerne mehr von Ihnen hören. ### 2/5 — Quirky dead ends and useless map *2026-03-17* Map does not have any labels or a legend. Clicking on some of the guides crashes the app **Developer response:** Hello, thank you for sharing this feedback. We’re very sorry for the frustration caused by the missing map details and the app crashes. We are currently developing a new wayfinding solution to address these exact points. We’d value your detailed input to help us get it right. Could you please email us at mobiledigital@britishmuseum.org? We’d love to hear more from you. ### 2/5 — Spontaneous closure *2026-01-24, version 1.6.8* App would close on trying to listen to some of the item descriptions. ### 2/5 — Rather disappointing *2026-01-04* Despite their substantial cost, the tours are disappointing. The exhibits are difficult to locate, and the “world history tour" is neither chronological (placing Egypt before Mesopotamia) nor structured around any other discernible common thread. That makes the tours just playlists of some randomly selected exhibits. The British Museum should know better. **Developer response:** Hello, Thank you for your detailed review. We appreciate you taking the time to share your feedback regarding the tour structure and exhibit locations. We have noted your specific comments about the flow of the "A history of the world" tour. We will share this directly with our colleagues to help us improve the content for future updates. Best regards, Mobile Digital team ### 2/5 — Multiple pay to unlock full guide … *2025-10-19* It seems that you need to pay to unlock the guide multiple times. There is no information that this is so in the store of guide. I purchased the full unlock at the end of June now the app wants me to repurchase a few months later. **Developer response:** Hello! Please rest assured that your original in-app purchase does not have an expiry date — you should still have access to the full audio guide content, as long as you’re using the same Apple ID you originally used to make the purchase. To restore your in-app purchase for the English Full guide, please go through the following steps: 1. Launch the app. Please make sure the app is set in English 2. On the Welcome page, select "Take a tour". 3. On the Tours page, tap "Menu" in the top right corner. 4. Select "Purchases", then tap "Restore in-app purchases". This page should then list the purchased item and the English audio content should be unlocked. Please get in touch with us at MobileDigital@britishmuseum.org if you need any further assistance. Best regards, Mobile Digital team ### 2/5 — Needs improvement *2025-10-04, version 1.6.6* Audio descriptions are too short and only brush the surface of the items. More detailed backgrounds and descriptions would be better and more informative. UI is poor and clunky, with no ease of flow for app navigation. ### 4/5 — 환불문의드립니다 데이터가 터지지않아 단1회도 사용하지못하였어요 *2025-10-02* 부탁드립니다 **Developer response:** Hello, Please email us at MobileDigital@britishmuseum.org with a description of the issue, and our team will be happy to help you troubleshoot it. ### 2/5 — Confusing and Hard to Follow *2025-09-15, version 1.6.6* Instead of providing a tour through the museum, this audio guide will give you snippets of information and then good luck finding the next one. No guidance whatsoever. The best you can do is type the code whenever you see one and get infos about selected items in the exhibition. Even worse: if you purchase the „full“ audio guide and then switch the language you have to make another purchase to unlock it again and of course again for another language — unlike every other (physical) audio guide of audio guide app I‘ve used before. Worse still: sometimes pictures are shown in the app to point to certain details. These pictures in the app are tiny with no option to zoom in. You‘re better off just ignoring these parts of the commentary. The museum is great, but this app is something else entirely and requires a lot more work to actually become useful. ### 3/5 — Expectation Setting *2025-08-23* Rather inconsistent between rooms in terms of level of detail provided. **Developer response:** Hello, Thank you for your feedback. We’re sorry the app didn’t meet your expectations. We’d love to hear any details on where you felt interpretation was most lacking, as this will be really useful in shaping our future content. Thanks, Mobile Digital team ### 3/5 — Waste of money *2025-08-20* If you are looking to learn anything or enhance your museum experience, don’t waste your time or money. This app barely provides more than the name of the artifact you are viewing. ### 2/5 — Not easy to use and when I got home asked me to pay again! *2025-08-15, version 1.6.2* I visited the museum and bought the full guide. It was not easy to use as some of the exhibits had a number but were not on the app and others that were on the app the exhibit had no number so very user unfriendly. Asked several staff for help and all said they had never used the app so had no idea! Give them some training for goodness sake! Most frustratingly is that now I am home and want to listen to it it’s all locked and wants me to pay again! It says on webpage you can listen at home. Not the case. ### 3/5 — Slow, slow, slow… *2025-06-10* The app has nice pictures and the £6/$8 to unlock the full content is quite reasonable. Unfortunately, the app is VERY slow. The developers, however, need to increase their server count/budget to reduce latency on the back end. As it stands (June, 2025), the app is very laggy. **Developer response:** Hello, Thanks for your feedback! To help us investigate the latency issue, could you please let us know : 1) Were you using the app at the Museum? If so, were you connected to the free British Museum wifi or were you using your own mobile data? 2) If you were using the app off-site, which city or country are you based in? We appreciate your input and are working to improve the app. You can reply here or email us at mobiledigital@britishmuseum.org Thank you! Mobile Digital team ### 2/5 — Cantonese *2025-05-29* no traditional, no Cantonese - but History? ### 2/5 — App not user friendly. *2025-05-28* Should be able to do a search for each number individually. **Developer response:** Hello! Thank you for your feedback. Our app includes a keypad feature in the bottom toolbar that allows you to enter individual object numbers and access the corresponding audio commentary. We'd love to better understand what didn’t work as expected -- were you looking for a different way to search or access the audio? Please don’t hesitate to reach out to our team at mobiledigital@britishmuseum.org so we can assist you directly and consider your suggestions for future improvements. Best regards, Mobile Digital team ### 1/5 — Scam *2025-04-21* Die App ist ihr Geld nicht wert. Habe die Top10-Auswahl kostenpflichtig heruntergeladen. Eine ziemlich beliebige Auswahl. Die Audios sind sehr kurz und out of context… Rausgeschmissenes Geld! **Developer response:** Hello, Thank you for your feedback, and we’re sorry to hear that you were disappointed with your experience. The Top 10 tour is designed to offer a quick overview of some of the Museum’s highlights — particularly for visitors who may only have an hour to spend — but we understand it may not meet everyone’s expectations. To help users get a sense of what to expect, the first audio track (the Rosetta Stone) is available to listen to for free. For those interested in exploring more objects, we recommend the Full Bundle package (Komplettpaket). This one-off purchase provides access to all audio guide content available in the German app, including any future updates or additions to the permanent collection guide. We’re always looking to improve, so your comments about the length and context of the audio are genuinely helpful. If you’d be happy to share more details, please contact us at mobiledigital@britishmuseum.org — we’d really appreciate your insights. Thank you for your support, Mobile Digital team ### 1/5 — Pay pay pay *2025-04-05, version 1.5.2* I can’t hear more than a few items because most of it is locked up. You have to pay more. This should be explained on the places telling you to download the app so that you don’t waste your time. Deleting it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not worth it *2026-07-07* Horribly organized, which makes it difficult to find the objects you’re looking at. It would be better if it were organized by room rather than world area. It freezes a lot & I had to close and restart the app multiple times. I don’t mind paying for guided audio tours, but this one was not worth it. **Developer response:** Hello, We're sorry to hear that. Could you share a few more details about the mobile device you were using (for example, the device model and iOS version?) We'll investigate the issue and work on a fix. Best regards, Mobile Digital team ### 1/5 — If it was possible to use *2026-06-05, version 1.7.3* The internet is terrible, the free wifi is terrible, the app does not work… impossible to download the map…. ### 1/5 — Worthless *2026-02-27* Utterly dreadful. Impossible to find the displays. The sign age within the museum there's no Help at all and the app simply throws you into a map with no reference points at all. A walking path to find the next display would be helpful ### 1/5 — Audio guide belongs in a bin *2025-09-02* As a person with mobility issues it is Incredibly difficult to navigate and follow a “tour” when your location numbers jump around from 625 to 42B to an entire floor altogether, including lifts that don’t access display rooms in any logical pattern. Took four lifts to end up back where we started. After an hour of your nonsense I tossed your audio guide in the delete bin where it belongs… 🤬 **Developer response:** Hello, Thank you for taking the time to share your feedback. We are very sorry to hear that the tour was difficult to follow, particularly given the challenges you described with accessibility and navigation. We are currently working on improved wayfinding features that will help address issues such as changes between galleries and floors within a thematic tour. These improvements will also focus on accessibility, including clearer information on possible routes so that visitors can choose the path that best suits their needs. If you are willing, we would be grateful if you could share more details of your visit by emailing us at mobiledigital@britishmuseum.org Your experience will be invaluable in shaping the next version of our app. Thank you again, Mobile Digital team ### 1/5 — Only works in some rooms *2025-07-27, version 1.5.7* Had troubles loading content. Even when downloaded only worked in some rooms ### 1/5 — Nul *2025-07-23* C’est nul ça marche vraiment pas et c’est chère donc je déconseille vivement d’acheter cette application **Developer response:** Hello, Thank you for your feedback — we’re really sorry to hear you had a bad experience. Could you let us know what exactly didn’t work? We’d love the chance to fix it. Best regards, Mobile Digital team ### 1/5 — Steven williams. *2025-06-08, version 1.5.5* It at least has the content, but getting to it is a significant pain compared to other tour guides/apps I have used. The tours don’t guide you to where they start and the audio guide tends to much more longwinded than simply coming inside and reading the labels. ### 1/5 — It is not free! *2025-06-07, version 1.5.5* O not claim it is free when I have to pay for almost all the content! ### 1/5 — Expensive and barely usable *2025-06-07* There is no connectivity to download audio inside the museum and the app does not let you download everything at once when you’re outside. You have to download room by room. Oh and the downloads are unbelievably slow. Absolutely disaster from just a pretty looking app. **Developer response:** Hello, thank you for taking the time to share your feedback, and we're sorry to hear that your experience with the app didn’t meet your expectations. The Museum does offer free Wi-Fi — please search for "British Museum WiFi" when on site. To ensure the best experience, we strongly recommend downloading the audio tours and the culture areas you’re interested in before your visit. Just to clarify: you don’t need to download audio for every room individually. When you select and download the audio of a room (for example, Room 4 which is part of Ancient Egypt), you automatically get all the audio content for that entire culture area — not just for a single room — as indicated in the download pop-up. We appreciate your comments, and your feedback will help us improve future updates to the app. Best regards, Mobile Digital team ### 1/5 — So bad *2025-05-24* Very disorganized, doesn’t tell you things in a logical order, doesn’t help you get from item the item. A very poorly designed app ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent guide to highlights *2025-12-03, version 1.6.6* Nice to be able to have an audio guide on your own phone rather than carry a clunky museum device around. All major museums should do this. Happy to pay £6 to support such a colossal institution. In some cases a little more detail would be appreciated, and the museum WiFi definitely needs an upgrade for people who can't download off the mobile network! I could barely get any data (at least in the Egypt area) even when moving around to find a better signal. ### 5/5 — Great Audio App *2025-08-06* A must have audio tour App to learn the so many wonderful treasures in the museum. **Developer response:** Hello, Thank you for your five-star review! We really appreciate it and look forward to welcoming you back to the Museum in the future. Best regards, Mobile Digital team ### 5/5 — ㅇㅇ *2025-07-09* 굿굿 ### 5/5 — Very useful *2025-03-24* The Museum is huge and I used the 3 hours 34 objects tour. It helped me a lot to get an idea of what they have and where to find it. Really very useful. Loved it. **Developer response:** Hello, thank you for your five-star review! We're delighted to hear you're happy with the app, and find the three hour tour useful. We look forward to welcoming you back to the Museum. Thanks, Mobile Digital team ### 5/5 — Best Museum App *2024-06-15, version 1.3.7* It is so well organised, easy to use, and has very good content. You can either follow the tours which I like the most, or listen rooms’ summary and their important artifacts. Every museum should have this. Thank you! ### 5/5 — 팜하니 또박또박 귀여워 *2024-05-19* 하니누나는 언제부터 그렇게 귀여웠나 ### 5/5 — 뉴진스 민희진 포에버 방시혁 아웃 *2024-05-14* 뉴진스 민희진 포에버 방시혁 아웃 ### 5/5 — mrs Li *2023-05-27, version 1.2.2* It’s very easy to use this app for updating evens and sound introductions amazing to learn the history or story about the exhibition. ### 5/5 — Consulta *2022-11-30* ¿Te dan cascos en el museo o es necesario llevarlos? ### 4/5 — Can’t understand the tour guide *2026-06-09* We were really looking forward to a live person taking us through the exhibit of Enlightment, but her accented English is impossible to understand! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*