# Brivo Access — user reviews > 62 indexed App Store user reviews of Brivo Access by Brivo Inc., rated 1.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/brivo-access/id976235855/reviews - App overview in markdown: https://appshunter.io/ios/app/brivo-access/id976235855.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (17 of 62) ### 2/5 — Works OK. No audio alerts *2024-08-24, version 3.3.0* Overall the app is OK. However, it is baffling that an app like this would not offer audio alerts. ### 2/5 — Most Recent IPhone Update made killed important feature *2024-06-01* Lost ability to see actual pins as admin in most recent update. Was one of the features that we used daily to verify codes when needed on the fly. ### 2/5 — Poor performance *2023-07-18* Signs me out constantly even though I’ve selected the option to keep me signed in. App won’t refresh on its own and I have to constantly close it out and reopen the app to get it to refresh. ### 1/5 — App is horrible to navigate. *2023-07-18* While the app inherently does what is required, it is horribly designed with regard to its User Interface. As of this writing (July ‘23), having multiple sites, you must swipe through every site to get to a site that is alphabetically later in the series. If that weren’t bad enough, every time you reopen the app, you start at the beginning of the series alphabetically. Being able to scroll through a list of sites FIRST, then selecting the site revealing it’s access points and events would resolve both issues while being a much more user friendly interface. Presently, the UI alone makes it a 1 star app. ### 1/5 — Doesn’t work with watch *2023-07-13, version 2.71* I upgraded our offices from Doorbird. This app does not send alerts to your apple watch. So if you don’t have your phone on you, you don’t know someone is at the door. ### 1/5 — Needs a lot of improvement *2023-07-09, version 2.71* Takes forever to sign in and sometimes won’t sign in, plus it’ll kick you out of it, so then it takes forever again to sign back in. Inconvenient ### 2/5 — Very limited functionality *2023-05-27* The app is ok to see events or manage a user but there’s no ability to change or view a group’s schedule. The Lockdown menu item is there but it’s not functional. I hope the app gets improved! ### 1/5 — Horrible customer service *2022-12-01, version 2.67* Customer service is terrible, they keep hanging up on me while I’m on hold, wasted hours and hours trying to set up my site. Never going to use brivo again. Waste of time and money. ### 1/5 — App will not save login *2022-10-05, version 2.67* Even though I am clicking the save login button at the login screen every time I close the app and reopen it prompts me for the credentials and again. Incredibly frustrating and unbelievable they haven’t fix this bug. ### 1/5 — App crashes repeatedly *2022-06-07, version 2.64* App crashes repeatedly trying to get to doors section of the app. Soon as you swipe over to another page it closes. ### 1/5 — PLEASE HELP! *2022-02-25* When you need to open a door, you need to open a door. Users should not have to login every time with complex passwords that take time to look-up, even after repeatedly clicking the ‘remain logged in’ switch upon login. This has got to be fixed as a priority. It’s 2022 and phones have face recognition technology this app once utilized well. PLEASE FIX!!! ### 1/5 — No longer works *2022-02-10, version 2.60* The brivo onair app stopped working weeks ago. We use the app to access our office. I keep calling and get no useful information about a fix. And stop telling me to update my iOS and brivo app. You acknowledge the app is failing and you haven’t yet issued a fix. ### 1/5 — Still not working… *2022-02-10, version 2.60* Just taking up space on my phone after update. Absolutely nothing in the app works after updating. Push out the old app until you fix the problem. We are paying for this service, it should not be taking this long to rectify the deficiency. ### 1/5 — Nothing works! Can you roll back the older version? *2022-02-08, version 2.60* Nothing on the app works. I used it every day without any problem and I guess you wanted to add a new feature and now nothing works! Can you roll back the older version of the app? ### 1/5 — New update please!!!! *2022-02-06, version 2.60* Please release new update ASAP!!!!! is a pain using the website to open doors ### 2/5 — Can’t Load Activity *2022-02-04, version 2.60* Latest version will not load activity which is the App’s most important function. Please fix asap!! ### 1/5 — Please fix bugs *2022-02-02, version 2.60* Activity will not load and the user view is all wonky. ## Most critical reviews (10 lowest-rated) ### 1/5 — Impossible to use *2026-07-11* The app doesn’t work. App support is unresponsive ### 1/5 — Barely usable *2025-08-17* At this point can’t access items. Things don’t fit on screen. Even on my laptop I’m gaming issues. Things flash up and then disappear so you can’t click on them making me unable to do what I have to do. They need to get a fix and quick or we will be looking into something else that’s more user friendly. ### 1/5 — Terrible! *2025-06-01, version 3.5.1* Can see users, but fail to allow any modifications. On the PC it works fine. Even when going thru Chrome on the IPhone, can’t view the complete website. ### 1/5 — No puedo abrir sesión *2025-05-29, version 3.5.1* No funciona ### 1/5 — Updates are making it worse, not better *2025-04-15* App does not work properly on mobile devices. Screen size does not adjust. Most functions/pages do not load. Old account config site is much better-do not disable it! Why hide PINs from admins? We should have the ability to easily look up a PIN if the user forgot it. To reassign a PIN every time someone forgets is not realistic and adds many unnecessary steps. Please bring back the ability for admins to see the PIN. ### 1/5 — Latest update *2025-04-03, version 3.5.0* Since the latest update, it comes up with an error failed to load user when you click on one. Please fix this issue as it is very important to be able to get access to the users. ### 1/5 — Goes in circles *2024-12-06, version 3.3.0* Logs in and goes back to the log screen. ### 1/5 — Failed Access panel communication failure *2024-08-18* Anybody else getting this alert at random times throughout the day? Sounds like the access panel doesn’t communicate with their servers at times. When that happens people get a failed message and are not able to get the doors to unlock. Usually the problem goes away in a matter of a minute or two, but that is a long time when you’re standing outside a door unable to get in. ### 1/5 — Brivo Access Update *2024-06-02* The Brivo Access update is terrible. Can no longer see the state of lock or unlock without actually clicking on the door. This is a pain. The app was redone to remove colors and icons which makes it more difficult to distinguish fields. It’s hard to know why these changes were made. 🤬 ### 1/5 — New update is terrible *2024-05-28, version 3.0* If you can avoid the new update, do so. ## Most praised reviews (10 highest-rated) ### 5/5 — Management in the palm of my hand *2018-04-04* This app is great. It enables me to manage my access system through an app. There are times I need to add users, delete users, open doors, and issue new codes. This app allows me the freedom of making changes in the go! ### 5/5 — Just right *2016-04-02, version 2.0* Love the update. Keep them coming! ### 5/5 — Effective & Convenient *2015-11-13* Soooo glad this App exists. It makes managing my building convenient because I never leave without my phone. Great job Brivo! ### 5/5 — Almost there! *2015-07-23* App works well so far but it would be awesome if you could retain the credentials to access the app or at the very least allow for a PIN or TouchID. It becomes a bit of a pain to type in your credentials every time. EDIT: Thank you for adding the "Stay Signed In" functionality! App now works as desired! Updated to five stars. ### 5/5 — iPad works *2015-06-09* Tried it on the work iPad. Works the same as on my phone. Nice to have the bigger video player, and faster to the basic activity log and door control than going through the website each time. Will definitely download to my iPad mini. ### 5/5 — Very Convenient *2015-05-01* This app makes mobile administration of my doors much easier. The live video feature gives me peace of mind. ### 4/5 — The update is MUCH better. *2024-06-06* Granted the mobile app has limited functionality compared to the web UI, the mobile app update it leaps and bounds better than its predecessor. The drop down menu makes it easy to locate a campus rather than the poorly designed swipe method (which always started at “A”) previously in place. I do agree, the admin should be able to see the PIN. A few other features would be great for the next update, but this is far better than it was. ### 4/5 — Good App - but quality is bad right now *2022-02-02* I hope they release an update for this app. It has been working fine for a while but now when I log in, it doesn’t connect at all. Nothin works. When it was working it had all the basics. It took away the need to login to the website to perform simple actions. Please fix the app Brivo. ### 3/5 — Glitch *2022-02-08, version 2.60* Love this app usually. Please fix the glitches so I can see door activity. It keeps saying loading. ### 3/5 — New version bugs *2022-01-29* Somebody fix this app keeps locking up on the loading activity screen with not load current activity --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-07.*