# Brivo Mobile Key — user reviews > 515 indexed App Store user reviews of Brivo Mobile Key by Brivo Inc., rated 4.74/5 from 172,251 ratings. - Source: https://appshunter.io/ios/app/brivo-mobile-key/id1033578819/reviews - App overview in markdown: https://appshunter.io/ios/app/brivo-mobile-key/id1033578819.md - Rating breakdown: 5★ 152,982 · 4★ 6,736 · 3★ 2,686 · 2★ 1,727 · 1★ 6,904 ## Is Brivo Mobile Key safe? Brivo Mobile Key appears safe based on user ratings. The AppsHunter Safety Score for Brivo Mobile Key is 95 out of 100. This assessment is based on 172,251 user ratings, with an App Store average of 4.7 out of 5. Of 171,035 App Store ratings, 93.4% point to a safe experience, 1.6% suggest some concerns, and 5.0% point to a risky experience. ## Is Brivo Mobile Key legit? Brivo Mobile Key appears to be a legitimate app. The AppsHunter Legitimacy Score for Brivo Mobile Key is 100 out of 100 points across 7 verification signals from App Store and developer data. ## What do users think of Brivo Mobile Key? Reviews of Brivo Mobile Key are mixed: the Utilities app is rated 4.7/5 from 172K App Store ratings. What users like most: convenient access, secure entry. Top complaints: connectivity issues, unreliable performance. Summarized from real user reviews. **Pros** - 🚀 Convenient access - 🔒 Secure entry - 👍 Easy to use - 👍 Reliable functionality **Cons** - 🐛 Connectivity issues - 🐛 Unreliable performance - 🔋 Drains battery - 🤖 Poor user experience **Commonly reported bugs** - App crashes on launch - Doors disappearing from app - Inconsistent Siri integration - Sync issues between devices **Most requested features** - Add Apple Watch support - Improve app responsiveness - Provide widget for quick access - Allow customization of door icons ## Newest reviews (18 of 515) ### 3/5 — HEAT SHOCK *2026-10-22, version 4.33.2* There is nothing as good as HEAT SHOCK ❤️ Everyone should try it and with a BRIVO PASS… you have NO excuse !!! ### 2/5 — App itself is fine. My problem is with my apartment complex *2026-10-10, version 4.33.2* My apartment complex migrated from RFID cards to Brivo. Brivo itself is fine. I don’t like the change because I don’t like having to have a smartphone just to go home. ### 4/5 — Hazen Lindsey *2026-10-05, version 4.33.2* This app really helps me get into my apartment and sometimes it takes a bit but for the most part, it’s wonderful. ### 4/5 — Pretty great *2026-10-04, version 4.33.2* It’s great for me it works perfectly only problem with my dads phone it doesn’t work the greatest takes way to long to work so that docks a point for me ### 1/5 — Hot garbage *2026-10-02, version 4.33.2* Utter trash! Seldom ever works. If this was the sole means for me to enter a door, I’d be screwed. ### 1/5 — Bluetooth *2026-10-02, version 4.33.2* The Bluetooth range is horrible. It barely connects within a foot. It needs to have a lot longer range. ### 1/5 — Doesn’t work *2026-10-01, version 4.33.2* It doesn’t work and fails to unlock despite multiple times ### 1/5 — Terrible *2026-10-01, version 4.33.2* The app is super delayed to open doors. Sometimes it doesn’t even work ### 2/5 — Very slow, no tap to unlock *2026-10-01, version 4.33.2* It was fine before we had to enable face id. After that it’s just too slow, takes forever to unlock. I wish they had tap to unlock feature ### 1/5 — Necessary for getting in my apartment *2026-10-01, version 4.33.2* Not a fan of this change to get into my apartment. Liked the key we had before, now I give my data to some random company instead. ### 1/5 — Lack of Apple Watch support *2026-09-30, version 4.33.2* App works ok but the fact that it doesn’t have an Apple Watch app to pair puts it way behind all the other options, Kisi and many others do this no problem ### 2/5 — Slow *2026-09-30, version 4.33.2* The app times out a lot when trying to unlock my door. ### 1/5 — What’s the point *2026-09-29, version 4.33.2* I’d rather have a key ### 1/5 — Not acceptable *2026-09-28, version 4.33.2* At least six times, all during each weekend, this app has not allowed access to the parking garage gate. I’ve never been able to access any of the parking garage doors with this app. Thank goodness I have my key fob, or else, I wouldn’t be able to get to my apartment door. ### 1/5 — slow and doesn't work well *2026-09-27, version 4.33.2* This app sucks. It's so slow and crashes all the time ### 1/5 — Sucks *2026-09-26, version 4.33.2* Sucks ### 1/5 — So laggy *2026-09-23, version 4.33.1* Takes forever to open a door. When your hands are full you have to set your items down to open your phone ### 1/5 — Terrible clunky experience *2026-09-22, version 4.33.1* This app does technically “work” but only works on the first try 2/10 times. Every other time you’re stuck outside of your building or room for 3-5 minutes just repeatedly attempting to unlock. What happens when your phone dies while you’re out? my roommate was locked out for hours when the servers went down. With how cheap it is to get a FOB cloner and key ring or card fobs, it is simply a much smoother and more convenient experience to have a physical item to scan. ## Most critical reviews (10 lowest-rated) ### 1/5 — If you want Annoying then… *2026-10-21, version 4.33.2* Yes, this whole signing in is ANNOYING!!!! 😒 And, we are stuck doing this because??? 🧐 ### 1/5 — Can’t get into mailroom *2026-10-20, version 4.33.2* Pass stopped working and there is nobody to contact!!! ### 1/5 — Not working *2026-10-16, version 4.33.2* This app is not opening doors ### 1/5 — Inconvenienced *2026-10-09, version 4.33.2* I don’t like that I have to use an app to lock and unlock my door, sometimes the service is not good and it gives a hard time to lock and unlock door! I prefer the old way of locking and unlocking doors!! ### 1/5 — Never works *2026-10-07, version 4.33.2* Horrible app ### 1/5 — Occupant *2026-10-05, version 4.33.2* Still needs keypad. If phone beaks or does ### 1/5 — Gym *2026-10-04, version 4.33.2* Door didn’t open ### 1/5 — Too many steps *2026-10-03, version 4.33.2* Fobs never failed - this app, the sensors, all the time. System delays, doors that don’t open, an interface that confusingly offers ‘open closest door’ or to swipe through all the options (?) just make it easy. Access Shols always be available regardless of WiFi connectivity, and it’s dangerously that once outside the only way to get back in is a locked door - what if there is an electrical failure? You are trapping people with no way to safety. ### 1/5 — Trash *2026-10-02, version 4.33.2* This app is total trash management companies want to charge you a monthly technology fee to use this app but yet it never works to open the doors or gates it’s supposed to. Such a money grab by greedy corporations. ### 1/5 — Terrible *2026-10-02, version 4.33.2* It never seem to connect. I’m always standing there for five minutes to get the door open. ## Most praised reviews (10 highest-rated) ### 5/5 — Review *2026-09-28, version 4.33.2* I really like it ### 5/5 — It works I can go to my gym now *2026-09-27, version 4.33.2* Opens my gym door that makes me happy ### 5/5 — I love it feel so good *2026-09-04, version 4.33.1* I love it it feels so good inside. ### 5/5 — Works well *2026-09-04, version 4.33.1* Every time I use the Mobile Pass, it works very well!! Love the app. ### 5/5 — No keys; no problems *2026-08-30, version 4.33.1* Moved into a keyless community supported by Brivo. Love knowing that as long as I have my phone, access granted! And we all know we ALWAYS have our phones. Okay technology! ### 5/5 — Sucks *2026-08-26, version 4.33.0* Sucks ### 5/5 — great *2026-08-20, version 4.33.0* great ### 5/5 — Easy to use *2026-08-19, version 4.33.0* Intuitive UI that gamified the accessibility of workplace entry while offering assurance of being safe and secure. Thank you for your support and world class service and technology! ### 5/5 — Superb System *2026-08-14, version 4.33.0* This is the most secure system that I’ve had the pleasure of using. ### 5/5 — I wish my apartment didn’t use this app *2026-08-11, version 4.32.0* The app stops working a lot. And it takes forever just to lock and unlock the door. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-28.*