# Broadway Bank Mobile — user reviews > 114 indexed App Store user reviews of Broadway Bank Mobile by Broadway National Bank, rated 4.84/5 from 9,602 ratings. - Source: https://appshunter.io/ios/app/broadway-bank-mobile/id598902038/reviews - App overview in markdown: https://appshunter.io/ios/app/broadway-bank-mobile/id598902038.md - Rating breakdown: 5★ 8,194 · 4★ 536 · 3★ 140 · 2★ 47 · 1★ 140 ## What do users think of Broadway Bank Mobile? Overall sentiment: neutral **Pros** - 👍 Excellent customer service - 🚀 Fast and easy to use app - 🔒 Secure banking experience - 💡 Useful features like Zelle and credit score tracking **Cons** - 🐛 Bugs and glitches in the app - ⏱️ Slow performance and loading times - 📱 Lack of iPad/landscape support - 🔍 Difficult to navigate and find features **Commonly reported bugs** - Frequent login issues and account lockouts - Mobile deposit problems and check clearing delays - Compatibility issues with older devices and iOS versions - Inconsistent behavior across different app features **Most requested features** - Allow custom descriptions for mobile deposits - Improve account management features - Add more accessibility options - Enhance the overall app design and user experience ## Newest reviews (14 of 114) ### 4/5 — iPad view *2025-08-09, version 23.4* Customer for over 10 years and the apt works fine for the functions I use, but it is not fun to get aggravated every time you open the apt on my iPad and I have to change to a vertical view! Why can't this app be opened in landscape?? Seems like a simple fix for iPad viewing. Otherwise, excellent bank and friendly folks at my local branch in Boerne, TX. ### 3/5 — The update introduced some bugs *2025-07-10, version 23.4* With the latest upgrade, when you click the Accounts icon, it logs you out of the app. When you try to log on again, you get an error message. You have to quit the app in order to be able to log on again. ### 5/5 — Customer *2025-05-19, version 23.3* 13 years now; Wimberley Branch especially exceptional ### 3/5 — Online bankig app *2025-03-17, version 23.3* I liked the old online banking. I could look at a transaction & know exactly who the money was sent to. Now it is confusing. It also seems slower. ### 5/5 — Transfer *2025-02-27, version 23.3* Outstanding app & easy to use. ### 4/5 — Great application *2025-02-13, version 23.3* Fast and reliable application to view and submit customer needed transactions. ### 5/5 — Good app *2025-01-27, version 23.3* The app is the most user friendly program of any banking system I’ve seen. ### 4/5 — Useful App, small feedback *2025-01-04, version 23.3* It’s a very well-designed app. I use it all the time and love the fact that I can quickly and easily manage my stuff very efficiently. I have one bit of feedback for the new design, which contributes to the 4 stars: colored tab bar icons are conventionally used to indicate which view you are currently active on. Since they are now all red, it becomes less consistent with system interface patterns. It makes it seem as if all views are selected when only the current view should be a red icon and the others a secondary state. Also, please enable landscape support on iPad, it would add a significant amount to the quality-of-life for this app. ### 5/5 — Banking with Broadway *2025-01-04, version 23.3* Customer for over 30 years. Broadway Bank in my opinion is the best. In person or on the App, they make it easy. Customer for Life. ### 5/5 — Slow! *2024-11-16, version 23.3* Slow ### 5/5 — D posit *2024-09-04, version 23.2* Absolutely love it!! Tri d other providers and was unable to complete due to more detail info required!! Thanks ### 5/5 — Online Banking *2024-07-14, version 23.2* Love it! Keep telling my daughter to switch so her money will be better protected. ### 4/5 — Still a great place to bank *2024-06-01, version 23.2* I have been banking here for years. They have never made a mistake not even once. Furthermore I once had three liens, all at the same time; now how many banks would do that for you? June 01, 2024 I had not paid much attention to interest rates due to the fact, that for all my life I was always working, & then one day I happened to notice I was only receiving 0.01% interest for both my checking & savings accounts; so I requested a better rate (however, i don’t know how long I was paying that rate). They agreed & started paying me 0.05% for checking, & 0.50% for savings. Average for a local bank, but these days you can find a whole lot better with some ‘online only’ banks. I purchased a CD & was told it would compound daily & pay dividends monthly, neither of which was true; so sometimes the bank representatives get it wrong. So I would look at your disclosure & take anything they tell you with a grain of salt. Also, my CD’s interest rate was different from the interest rate of my ‘certificate of deposit’; however they made good on all of it & fairly compensated me for their faults. Also, on another note, I recently was charged some excessive transfer fees; however, later I discovered according to their disclosure agreement, that I should not have been charged them since the transfers were between Broadway internal accounts. They argued with me, but could not deny that their ‘exclusion clause’ should have excluded me from having to pay the fees, & in the end refunded me the charges. Overall I have to say they are still a good bank & intend to keep at least a CD with them. I have a feeling they’re getting ready to change a lot of things after all their new construction gets finished, & I think things will get a whole lot better. ### 5/5 — Thanks *2024-05-25, version 23.2* I am disabled so this type of depositing is very important to me. ## Most critical reviews (10 lowest-rated) ### 1/5 — Frustrating!! *2026-04-25, version 25.2.1* Can’t easily find things and a lack of searching for exactly what you are looking for. ### 1/5 — 😛 *2025-04-25, version 23.3* Bulverde locations is the worst Bank, constantly making errors, there’s no ending to it. ### 1/5 — Frustrated *2024-12-24, version 23.3* So mad about loosing the branch near me in Hondo, TX Then you leave the crummy location in Castroville open & the parking is almost non existent & drive thru is cramped & horrible to get in & out of. That is now my closest branch. So if I have to use a ATM then I have to park & walk up for this or drive up & then back back out. If it wasn’t so time consuming I would have already closed accounts & will be doing that this next year. Just takes time with direct deposits & auto drafts. The employees in the branch in Castroville are fine, it’s not their fault. Also now for a second time when I have gone to a branch to make a withdrawal they have taken it out of an account that I sign on with parents, which causes a problem. I have shared this before & never heard a word. ### 1/5 — No Challenge Questions Offered - Can’t Login *2024-12-06, version 23.3* I am temporarily without cell service and cannot login to my account due to a fault within the identity verification process. Because I am temporarily without cell service I cannot verify my identity via call or text. A third verification option, challenge questions, would allow me to overcome this. However, the security questions are not being offered. I went to a physical branch expecting for this to be easily overcome, but was told that the online banking specialists have no way to either reset your account, nor force the system to ask the challenge questions. Basically, without cell service there is NO way to login to my account. And, being physically present with multiple forms of proof of identity are of no value. This seems to be a fundamental flaw of the system and a failure of coding their specialists when an in person client cannot gain access to their own information. I’ve never encountered this issue with another bank. ### 1/5 — New update *2024-11-10, version 23.3* Is Terrible do not use it ### 1/5 — Transfers *2024-10-31, version 23.3* I cannot select the acct i want to fo a transfer from. Earlier this morning I gave up and had to do it from my phone snd again tjis evening same thing- I cannot use my laptop to transfer money to specific accounts ### 1/5 — Dropped support for my iOS version *2024-05-20, version 20.2.0* I got an older phone… why? ### 1/5 — constantly locks me out *2024-01-10, version 20.2.0* this app is clunky and terrible. why is it when i put my password in it says it’s wrong, then when i go to change it, it says my new password can’t be my current password? seriously? then it locks me out and i have to call the customer service line which takes 30mins minimum to be connected with anybody. when the app does let me in, any time i want to go to a setting or different page, it lags terribly and 9 times out of 10 i have to “scroll to see more content”. why not just have it right there on the screen when i click the button? why do i have to scroll unnecessarily? seriously whoever designed this app should stop designing. ### 1/5 — Allow deposits to be labeled! *2023-09-28, version 20.2.0* It’s way past time for Broadway to allow a personal description of mobile deposits! ### 1/5 — Great Bank. Terrible technology. *2023-09-17, version 20.2.0* Great bank with great people. They really support the local community. However, the app and other internet banking technology is terrible, the business app is also painful. I thought it would have gotten better after the new app rollout and getting through some bugs but I think it’s just the underlying app itself, the technology behind the app is bad. I bank with a number of other institutions whose app technology is leaps and bounds better. Broadway - check out Texas Tech FCU or GECU. ## Most praised reviews (10 highest-rated) ### 5/5 — Five star bank *2026-07-10, version 25.2.1* Thanks ### 5/5 — Gloria Ramirez Member *2026-05-28, version 25.2.1* Have been with Broadway for over 50 years. Always good customer service!! ### 5/5 — Broadway bank *2026-05-25, version 25.2.1* Banking is so easy and Broadway bank is trusted and looks out for my accounts daily Love Broadway bank! ### 5/5 — local *2026-04-19, version 25.2.1* A genuine local bank and more. ### 5/5 — Jason Orr is The BEST *2026-04-17, version 25.2.1* Jason Orr is a wonderful! He is 100% responsible for our TRUST in Broadway Bank ### 5/5 — Best Bank Ever *2026-02-13, version 23.4* I love Broadway Bank! Everyone is so friendly and helpful. They know how to treat people! ### 5/5 — Local banking *2026-01-22, version 23.4* I appreciate the opportunity to have a local bank that knows me and my business. It is part of contributing to the community that Broadway serves! ### 5/5 — 4789 *2025-07-15, version 23.4* Excellent services 👍 ### 5/5 — Great people/great technology/the best bank! *2025-06-09, version 23.3* BNB is the gold standard in banking! They just get it done all the while making you feel as if you were the number 1 issue of the day. Harvey and team flat execute on excellence ### 5/5 — Good Choice *2025-06-03, version 23.3* Broadway Bank s very customer oriented both in person and on line. Easy to bank on line. Please do not change the current system. Our branch bank is wonderful! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*