# Broadway.com — user reviews > 87 indexed App Store user reviews of Broadway.com by Broadway.com, rated 4.70/5 from 1,961 ratings. - Source: https://appshunter.io/ios/app/broadwaycom/id486989342/reviews - App overview in markdown: https://appshunter.io/ios/app/broadwaycom/id486989342.md - Rating breakdown: 5★ 1,705 · 4★ 135 · 3★ 32 · 2★ 19 · 1★ 70 ## What do users think of Broadway.com? Overall sentiment: negative **Pros** - 🎉 Enjoyment and entertainment - 📰 Helpful for staying up-to-date on Broadway news and shows - 💻 Convenient for browsing and planning shows **Cons** - 🤖 Outdated and archaic app functionality - 🤑 Exorbitant service and handling fees - 🔍 Difficult to find and access purchased tickets - 🗺️ Limited to New York-based shows, not useful for other locations **Commonly reported bugs** - Recurring issues with payments and ticket purchases - App crashes and freezes - Inability to remove closed shows from saved menu **Most requested features** - Ability to easily access and manage purchased tickets - Integration with digital wallets for mobile tickets - Expanded show listings beyond just New York - Improved search and filtering capabilities ## Newest reviews (13 of 87) ### 2/5 — Can’t access your tickets on the app *2024-04-07, version 3.0.9* App is ok for choosing a show but it doesn’t store your tickets in the app, so you aren’t able to put them in your phone wallet. I had to print my tickets at home. Who does that anymore? Very inconvenient. ### 3/5 — No saved tix? *2023-12-19, version 3.0.9* The app should allow me to EASILY find my tickets that I purchased on it. Nope. Not available apparently. ### 3/5 — No saved tix? *2023-10-20* The app should allow me to EASILY find my tickets that I purchased on it. Nope. Not available apparently. ### 1/5 — Can’t find my tickets! *2023-07-27, version 3.0.9* App is difficult to view purchased tickets ### 2/5 — Reference site only *2023-03-31, version 3.0.9* Can’t see your account. Can’t download your tix to wallet. No function really…just a TV Guide version of the shows ### 4/5 — Buzz *2023-03-14, version 3.0.9* Love everything about this app except how come I can’t find a way to get the Buzz to post as notifications to my phone????? ### 1/5 — I cannot find a way to log into my account *2022-10-10, version 3.0.9* Cannot find a way to log into my account ### 1/5 — Location *2022-09-14, version 3.0.9* I don’t live in NYC so the app is basically worthless unless I plan a trip there. It would be nice to see touring musicals and the cities they are going to. Most apps that do have the city selection don’t show all musicals so I had really high hopes for this app, but sadly it won’t work for me. ### 4/5 — Great app *2022-07-24, version 3.0.9* As a musical lover, this app is amazing. I just wish you could see the off broadway shows too like you can on the website😔 ### 1/5 — Can’t Find My Tickets *2022-06-06, version 3.0.9* App worthless ### 1/5 — I can’t buy any tickets *2021-08-30, version 3.0.9* My card got charged, but every time I try to order, I get an error message. Been trying for a couple of weeks now. ### 1/5 — This app is terrible *2021-08-02, version 3.0.9* I’m trying to find what will be playing in November. I can’t figure out how to filter by date. ### 2/5 — Not enough info. *2021-07-05, version 3.0.9* The app is easy enough to use, but there isn’t as much info. I found myself having to go to the website anyway to see age recommendations or further info on plays. When I purchased tickets it took a long time to get an email (though no time at all to be charged). And the app shows no purchase history. For how big of a reputation Broadway has and the cost of tickets I expected a better app. ## Most critical reviews (10 lowest-rated) ### 1/5 — There is no option for an account. Tickets do not show up. *2026-03-13, version 3.0.14* Poor app ### 1/5 — Never buy on here it’s a scam *2026-02-09, version 3.0.14* The tickets are legitimate. I would not recommend buying on this website or app because their fees are absolutely insane and you will save a ton just by buying from the official websites of shows ### 1/5 — No tracking!!!! *2025-11-04, version 3.0.12* I should not have to change my settings to keep this from happening! ### 1/5 — Subpar *2025-08-27, version 3.0.12* Someone gave me a gift voucher to use this up. I usually buy using a different app or directly at the website of the theater/show. The options of tickets available were only the ones with restricted view, or very high. Even looking at different dates I was not able to find what I was looking for. At the end just got what was available and paid even more for the “handling fee”. The seats were bad and I will never use this app again. I paid more than what I would have paid at the theater directly for the same seats. ### 1/5 — How Archaic Can You Get?!? *2025-06-20, version 3.0.12* God awful app!! Unable to load Aladdin tickets on Broadway.com app or move tickets to Wallet feature on IPhone. Instead, as per phone rep, need to use my e-mail app to get access to tickets. How archaic can you get!!! Yet, Broadway.com charged a 38% service and handling fee for the tickets. Wake up Broadway.com, your app is stuck back in the 20th century!!! ### 1/5 — Disappointed *2025-04-23, version 3.0.11* Not user friendly, poor design ### 1/5 — Scam website!!!! *2024-11-25, version 3.0.10* Stay away from this website! They tried to fool me. I purchased 2 tickets and they didn’t send me any confirmation and verification codes. I called my bank and canceled it right away. ### 1/5 — The payments are not working *2024-09-25, version 3.0.10* Paying for musicals and shows don’t go through, get cancelled and are a huge waste of time. Ended up not going because of it. ### 1/5 — Can’t erase closed shows from saved menu *2024-01-17, version 3.0.9* If you forget to remove show from your saved tab before it closes it’s their forever. Attempting to remove it will instead display an error ### 1/5 — Discrimination against tourist and scam *2023-08-22, version 3.0.9* My grandma and mom bought me ticket to & Juliet as a surprise and had sent it to my email but so I didn’t see the ticket due to them changing the password my mom and grandma didn’t relize the system glitch the ticket to a past showing l we didn’t find out until i was at the theater.and the soundheim theater was a very unpleasant experience box office person was cussing as out and yelling as to buy new ticket amd now Broadway.com just feel like another scam website for New York ## Most praised reviews (10 highest-rated) ### 5/5 — Really great app! *2026-06-25, version 3.0.14* I love broadway musicals! ### 5/5 — i love this app *2026-06-21, version 3.0.14* i’m a broadway nerd and this app is so helpful i love it ### 5/5 — 10/10 makes my day *2025-03-25, version 3.0.10* Who ever made this app: Raw next question ### 5/5 — Love theater and musicals *2023-03-05, version 3.0.9* I love theater so much ### 5/5 — So much is back! *2022-10-23, version 3.0.9* I’m retired. The pandemic put a cherry on top of that for me. But my heart is full just looking at all that is being created for these brilliant members of the Broadway community. Put pressure on carbon…you get diamonds. Thank you. 🥹 ### 5/5 — Enjoyment *2022-06-09, version 3.0.9* It provides enjoyment to people and gives lots of features with news ### 5/5 — this incredible app!! *2022-06-02, version 3.0.9* LOVE LOVE THIS APP!! I love theatre so much, and this app gets me updates, news, videos daily!! ### 5/5 — Great app *2021-02-14, version 3.0.9* Great app ### 5/5 — Love it! *2020-05-19, version 3.0.9* I really like this app because it gives me all of the Broadway news, and I quite enjoy the live at five interviews. ### 5/5 — A MUST for all fans *2020-05-12, version 3.0.9* Great website, love the content. Always something to lift my spirits during the Q C-19. Listen to Stephen Sondheim’s birthday celebration. It’s breathtaking. Thanks to everyone! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*