# Brodo Broth Co. — user reviews

> 12 indexed App Store user reviews of Brodo Broth Co. by Brodofication LLC, rated 4.89/5 from 514 ratings.

- Source: https://appshunter.io/ios/app/brodo-broth-co/id1435364409/reviews
- App overview in markdown: https://appshunter.io/ios/app/brodo-broth-co/id1435364409.md
- Rating breakdown: 5★ 487 · 4★ 13 · 3★ 6 · 2★ 1 · 1★ 7

## Most critical reviews (10 lowest-rated)

### 1/5 — Couldn't apply the rewards

*2022-09-15, version 2.1.3*

Neither myself or the workers at brodo could get the app to apply the rewards. Pretty pointless to have an app if you can't utilize the reward system. Also it says you have to spend $150 to get a $12 reward.

### 1/5 — Adds 45 min delay to my order

*2019-05-04, version 1.0.2*

App seriously not communicating with store. 
Went to store 20 mins after placing order and was told and shown they had no record of my order.   They suggested I come back in 15 mins to see if the “order shows up”.  They said they could not issue a refund that I should try contact info on App or web site.   I called the phone number on the app under “Refunds” and was told they don’t issue refunds, that they could only give me information and should try the web site.  Web site only offers email sign up for information. 
Went back to store window after 15 mins and found a closed sign in window.  
15 mins later after knocking on window, someone opened window and said they had received my order and made my drink.  
Don’t use the app.  Go to the stores, if there is someone there, they might serve you.

### 1/5 — Charged my debit card $170 and would not deliver my order

*2019-04-14, version 1.0.2*

The app is NOT WORKING or at least based on my current experience I’d have to call it a “fraud”. There is no one returning my customer support messages or calling me back. My debit card is charged with nearly $200 in a catering order and the shop on Upper West says they don’t see my order on their end.

### 2/5 — Great broth! Terrible app.

*2020-10-23, version 1.0.3*

The pop-up box that has you choose between a one-time order or a subscription never goes away after you select, so I had to use my MacBook to place an order. Beautiful broth, but they seriously need to hire someone with UX experience to fix their app.

### 3/5 — Confused

*2022-09-30, version 2.1.3*

The app used to be great. I just ordered a soup under soup and toast and there was no toast delivered. Why have a soup and toast option?

### 3/5 — Not quite there

*2019-01-29, version 1.0.1*

Limited functionality. Does not allow you to do add-ins such as butter or egg yolk, only to select their pre-made flavors such as Tom Yum. This limits customization and increases workload on the customer. I was informed that I should add a product that cost $2 and that write a special not saying I didn’t want that, but that I was only adding the right amount of money in order to get egg yolk and butter in my broth. How am I supposed to scan the QC symbol or add a tip if I’m not in the store? Add these limitations to the fact that the app did not store my order for future use, even though there is a tab for Past Orders, and it’s clear Brodo has some serious work to do to smooth out the customer experience.

### 5/5 — Go-to feel better

*2021-10-25, version 1.0.3*

Whenever I start to feel under the weather or need a boost of nutrition, Brodo always does the trick.

### 5/5 — Yummy for the tummy

*2021-05-21, version 1.0.3*

A lot of selection and oh so good. Hope it as good for you as it was taste

### 5/5 — App lives up to the product!

*2021-01-23, version 1.0.3*

And that’s saying a lot!!! The app is intuitive and makes getting my favorite bone broth simple! Thanks!!!

### 5/5 — Perfect for the cold season

*2019-12-16, version 1.0.3*

I love going to Brodo! It’s great all year round but especially on the cold winter days!.

## Most praised reviews (2 highest-rated)

### 5/5 — Great app!

*2019-06-14, version 1.0.2*

I just wish it was orange and the letters were white. There’s no orange apps!

### 5/5 — Amazing broth & soups!!! Nice app.

*2019-05-11, version 1.0.2*

Map with locations is great.  Well designed!  Found it interesting to read more about the history and info about the soups.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*