# Brompton Bike Hire — user reviews > 150 indexed App Store user reviews of Brompton Bike Hire by Brompton Bicycle LTD, rated 2.50/5 from 69 ratings. - Source: https://appshunter.io/ios/app/brompton-bike-hire/id1114500955/reviews - App overview in markdown: https://appshunter.io/ios/app/brompton-bike-hire/id1114500955.md - Rating breakdown: 5★ 20 · 4★ 5 · 3★ 1 · 2★ 4 · 1★ 39 ## What do users think of Brompton Bike Hire? Overall sentiment: negative **Pros** - 💡 Easy to reserve and return bikes - 💡 Great for travelers - 👍 Cheap bike rental at £5 per day **Cons** - 🐛 Buggy and unstable app - 🐛 Difficult registration and verification process - 🐛 Payment issues - cards not accepted - 🐛 Lack of support and poor customer service - 🐛 Confusing and unclear instructions - 🐛 Unavailable bikes and docking stations - 🐛 Bikes in poor condition **Commonly reported bugs** - App crashes and freezes frequently - Registration and verification process not working - Payment issues - cards not accepted - Inability to update payment details - Incorrect bike return status in app **Most requested features** - Show availability of bikes at each location - Improve app stability and user experience - Provide better customer support ## Newest reviews (19 of 150) ### 2/5 — Hard to use *2026-03-23, version 5.0.8* It’s pretty clunky. Needs sorting. Also can’t just look without putting in card details (when signing up) ### 2/5 — Good idea poorly executed. *2025-12-27, version 5.0.8* I like the idea and I can see the advantages; widened transport possibilities for users and expanded exposure for the Brompton brand. Down side is the iPhone app, which plain just will not load due to difficulties with the registration process. This needs fixing and soon. ### 1/5 — So slow and buggy *2025-08-23, version 5.0.8* Had to submit my id 4 times before is went through. The app is self is very laggy. I have old screens that are just stuck which makes no sense. I dropped off the bike and wanted to pick up a new one 3 hours later and the app is still showing that I haven’t dropped off the bike. The app is not encouraging for users at all, I’d rather get a limebick at the point ### 1/5 — App does not work *2025-08-22, version 5.0.8* App does not work ### 1/5 — So not user friendly *2025-08-18, version 5.0.8* The app is quite rubbish, keeps jumping to the payment page while I was suspecting if I should put my payment detail there ### 1/5 — Terrible app, terrible customer service *2025-08-11, version 5.0.8* I used the Brompton bike hire, and as far as the bike itself, it was great. Almost new condition, £5 for 24 hours is cheap, however, the app itself doesn’t load fully (half the screen is white), customer service is terrible too; I had difficulty unlocking the bay, so called the emergency helpline, however, it had opening hours 6-8am and 6-8pm if I remember correctly? Very strange. There is a customer helpline but that number didn’t work on my phone or my partners phone. The lady on the phone was so rude to me when she was explaining how to operate the bay and made an assumption that it was my fault. Brompton have amazing bikes, and I have now bought one myself, but the hire system is appalling. ### 1/5 — Unusable *2025-08-02, version 5.0.8* Everything about the app is designed to make it difficult to hire a bike. It takes dozens of attempts to move through each step, if you’re lucky. ### 1/5 — Faulty App *2025-08-01, version 5.0.8* Several attempts to install App blighted by a blank page and an ever present chat page when trying to report it. Bin the the App! ### 1/5 — Unpleasant experience *2025-07-30, version 5.0.8* This app needs to improve: - Bike docks should be listed even when no bikes are available, otherwise it is confusing. - Colour code of the availability could be explained. It would also be helpful to know the number of bikes in the dock. - It is difficult to use the chat function. A big white square appears and block most of the space. Then the space to write is tiny with minuscule character size. ### 1/5 — The App just doesn’t work *2025-07-25, version 5.0.8* I’ve tried to register a dozen times. The app tells me it can’t continue or simply freezes on the page that would offer an opportunity to submit ID. I hope the bikes work better than the IT. ### 2/5 — When you open a support chat you can't get rid of it *2025-07-13, version 5.0.8* The app is incredibly frustrating if you open a chat for support, there is no way to close it even if you restart the app and click end chat. ### 1/5 — So much service potential *2025-07-09, version 5.0.8* I really want to like this. The actual service is a great idea and convenient. Sure, more lockers would be better but the ones that exist are in useful places. However, the app seems like it was designed to be as unhelpful to users as possible. Alongside the comms that they send out, which seems designed to be downright frustrating it makes it hard to live with. Every credit card has an expiry date, but the app won’t let you update your payment details. You only find this out after you’ve hired a bike and then for some reason they think the best thing to do is to lock you out of your account so you can’t bring the bike back. I would love to have sat in the design meeting when that went on the whiteboard and everybody nodded, “yeah that’s the way we should do it.” If you make it hard for your users, your users will go elsewhere. ### 2/5 — Very poor app for very unreliable service *2025-06-27, version 5.0.7* Two stars because although it is not completely unusable the app is missing core features (e.g. the ability to update ones payment details) and is full of stupid bugs (e.g. any navigating in the app while chatting with support will disconnect the chat.) This combined with the complete disaster which are the lockers, which will fail to scan a returned bike and then will refuse to allow you to open the door again to try to re-seat the bike—never mind the need to make a return reservation, which the app should (but doesn't) invite you to do when you make the hire reservation!—make this service next to unusable. Like many other reviewers I wanted to try out a Brompton before deciding to purchase, but my initial experience with the hire service is so bad that, altough I enjoyed the bike I am honestly much more reluctant to consider purchasing one now that I was before. ### 1/5 — App is horrible *2025-06-04, version 5.0.7* Registration is a nightmare, doesnt work properly. Also glitchy user experience in general ### 1/5 — Can’t verify ID to start *2025-06-01, version 5.0.7* Quite disappointing that you can’t upload your ID to verify yourself to start renting. Makes the app and service completely useless and a non-starter ### 1/5 — DO NOT USE *2025-05-23, version 5.0.7* The app is not up to a working standard. Although was able to rent bike and enjoyed using the bike I was unable to return the bike. Sorting it out required uninstalling and reinstalling the app, logging in and out multiple times and talking to numerous people on the online chat and then on the phone where it took a long time to get a response. It took 30-40mins for me to return my bike making me miss my train and late for work. Do not recommend until the app is improved despite the actual bike and price point being excellent. ### 1/5 — Does not work *2025-05-23, version 5.0.7* Impossible to register. ### 3/5 — Will update once I’ve hired one *2025-05-14, version 5.0.7* No issues with account creation and authorisation. I’ve yet to hire a bike, but so far from using the app, it seems straight forward though I do wish it had a visual map like on the website to see where abouts these places are. If there is a map it’s not very clear how you navigate there. ### 1/5 — Buggy mess *2025-05-12, version 5.0.7* I wanted to rent a bike for a day or two before committing to buying one but this app is completely unusable. First, let’s not talk about the fact they ask for a payment card even before the app is fully open which is creepy. Now, I am in. I get asked to verify my identity. Creepy again but whatever. The problem is I can’t even scan my ID. The app completely freezes and closes after a couple of seconds at that stage. Tbh, this makes not willing to deal with this company at all. I may just buy a Chinese clone for fraction of the cost just because of how creepy and frustrating this app is. I know you are not a software company but maybe pay someone to maintain this useless app or just take it down ## Most critical reviews (10 lowest-rated) ### 1/5 — Dont ask for ID and then restrict me from submitting one? *2026-05-30, version 5.0.8* title says it all. This service is ultimately useless. ### 1/5 — Terrible UI & Authentication *2026-03-19, version 5.0.8* Simply doesn’t work ### 1/5 — Unusable app *2026-01-21, version 5.0.8* As any others have pointed out this app is unusable I’m not even able to register ### 1/5 — Dreadful. Still not working *2025-12-28, version 5.0.8* Can’t login, can’t hire a bike. Just a blank screen when I try. Just a complete waste of time. Avoid. ### 1/5 — Terrible service *2025-12-26, version 5.0.8* Such inconvenient and inefficient app. I’m soooo fking disappointed ### 1/5 — poor design app lot of bug *2025-12-08, version 5.0.8* When I do the identification, the camera doesn’t work even I already give the permission to use my camera ### 1/5 — Terrible app *2025-11-24, version 5.0.8* Absolutely terrible experience using the app / hire service / resulting in wasted time / missed appointments etc ### 1/5 — Request denied *2025-10-11, version 5.0.8* App kept saying Request could not be completed when I asked to hire after I registered. Frustrating. ### 1/5 — Terrible app *2025-09-13, version 5.0.8* The app is glitchy, didn’t get my first submission of details and customer service isn’t the best, not sure it’s worth the bother. ### 1/5 — Very bad experience *2025-08-25, version 5.0.8* Don’t click on the support menu button because you will never be able to see the home menu afterwards. The support button opens up a large pop up that never goes away unless you uninstall and reinstall app. Hiring bike service works but app experience is bad. Also, would be nice to clearly show how many bikes/ return spots are available so that can coordinate with friends where to hire and return them instead of guessing. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing setup *2025-07-03, version 5.0.8* Easy to reserve and return, even using an international e-sim data only! Great for travellers wanting to see the area via pedal! ### 5/5 — Excellent service, adequate app, would still highly recommend *2024-03-12, version 4.0.22* Hiring for £5 a day is great value for a very fun bike. I own my own Brompton while my partner hires one and it lets us cycle in new places in combination with public transport. The app is generally functional but definitely lacks some polish. I’ve had some quirks with the dock near me (a “virtual” dock) which have been a bit annoying but it’s been very easy to contact customer service who have been very helpful. ### 5/5 — An enjoyable an convenient experience! *2024-02-17, version 4.0.22* Very good ### 5/5 — Fun and easy way to hire bikes *2023-11-11, version 4.0.22* I just wanted to give brompton bikes a go and found it very easy to handle . ### 5/5 — Brompton Hire *2023-08-25, version 4.0.17* App is easy, collecting/returning bike easy. Great way to buzz around the city. Anything done well, always looks easy. Mike in Cardiff ### 5/5 — Excellent Service *2023-02-16, version 3.1.0* Highly recommended. Great app. Easy to collect and drop off. Well maintained bikes - clean, tyres pumped, chainset working perfectly - and a great riding experience. Only fiddle is working out how to assemble and fold but after a few times I was doing it in 30 seconds. Thank you Brompton ### 5/5 — App works perfectly *2022-07-29, version 3.0.15* Cheapest bikes in London. App and bikes work perfectly ### 5/5 — Bad app, no bikes *2020-09-13, version 3.0.8* The app is terrible, very buggy, and didn’t take a couple of payment cards. Once I’d paid the £25 sign up fee, I found out that there was no availability in my two nearest bike stations. Waste of time and money, I hope brompton sort it out. ### 5/5 — From a front line NHS worker THANK YOU!! *2020-06-30, version 3.0.8* Thank you Brompton for allowing me to borrow a Brompton Bike for 3 months with no charge. I work as a GP in central London and live in zone 2, having a Brompton bike allowed me to commute to work during the height of the pandemic safely. Over the 3 months, I noticed how great a Brompton is and decided to purchase one for myself so that I could continue to commute to work on a bike. Thank you very much!! ### 4/5 — poor to setup ok to use *2023-04-25, version 3.1.2* many crashes during the setup process, unclear that one has to wait a day for cc verification. use is ok. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*