# Brooks Bank — user reviews

> 16 indexed App Store user reviews of Brooks Bank by Brooks Bank, NA., rated 4.80/5 from 1,688 ratings.

- Source: https://appshunter.io/ios/app/brooks-bank/id1081889156/reviews
- App overview in markdown: https://appshunter.io/ios/app/brooks-bank/id1081889156.md
- Rating breakdown: 5★ 1,501 · 4★ 117 · 3★ 32 · 2★ 10 · 1★ 28

## What do users think of Brooks Bank?

Overall sentiment: positive

**Pros**

- 👍 Helpful and convenient
- 👍 Great banking options and customer service
- 👍 User-friendly app
- 👍 Easy to use and navigate

**Cons**

- 🐛 Constant lagging and app crashes
- 🔒 Frequent password changes
- ⏱️ Slow bill pay and transaction updates

**Commonly reported bugs**

- Login issues and app not working properly
- Compatibility problems with older devices

**Most requested features**

- Instant transaction updates
- Improved bill pay functionality

## Newest reviews (2 of 16)

### 5/5 — Satisfied Customer

*2016-08-30*

Wonderful app. High quality and incredibly easy to navigate.

### 5/5 — Great app!

*2016-08-18*

Very easy to use, great features!

## Most critical reviews (10 lowest-rated)

### 1/5 — Laggy

*2026-01-03*

The app is constantly lagging to where I’ll have to open and close it multiple times before it actually starts working

### 1/5 — Worst bank app I have

*2021-08-24*

Won’t let me sign in half the time and tends to be a pain in the butt if it will even let me sign in

### 3/5 — Stop making us change our password

*2024-07-18*

Stop making me change my password so often this is my money not yours you should be thankful I’m banking there not being a dictator and telling me what I have to do

### 4/5 — Bill pay usage

*2020-06-05*

The bill pay doesn’t seem to be as user-friendly as another bank I use.  It doesn’t seem to recognize as many large companies and their addresses without adding them manually.

### 5/5 — Helpful

*2025-10-01*

Very helpful and convenient. Thank you.

### 5/5 — The lontimer!

*2024-10-23*

Only bank doesn’t try steal ur sht! Oh sht they stole it to tak another line. Good people alwasys. Good people in Alex!!!!

### 5/5 — Banks

*2024-06-03*

FNBT is the best bank I have encountered, that's why I have been with them so long,

### 5/5 — FNBT

*2023-07-05*

Been with them years and enjoy the great hospitality. Great banking options and ponders that work with you!

### 5/5 — Out of date

*2021-12-15*

It used to show instantly when you spent money and sometimes it still does.  But not always.   The bill pay feature is slow to show up making harder to keep a balance right .  It may take up to three or four days or longer to log and deduct a Epay bill from your account.   This app is way behind other banking apps from other banks .   Epay and online payments should show instant.  Other than that it works but you better keep track of spending on quicken or paper if you want to know how much you actually have .

### 5/5 — Home owner

*2021-01-05*

Works great ! Love my bank and all the people at my branch !

## Most praised reviews (4 highest-rated)

### 5/5 — Love it!

*2017-02-17*

So much easier than logging on through the internet and having to verify every single time!!

### 5/5 — So easy

*2017-02-09*

This app is so simple to use and does everything you could want. I'd give it more stars if a could

### 5/5 — Consumer

*2016-11-28*

So far I like everything about this app. I am trying to utilize its whole potential.

### 5/5 — Love it!

*2016-09-06*

I could never even figure out how to log into the other version of this app.  This new version is very user friendly!  I love the option to log in with touch technology!!!  I haven't tried it yet, but there is an option for mobile check deposit!  That might come in handy one day!  Great app, using it everyday!!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*