# Brookshire's — user reviews > 253 indexed App Store user reviews of Brookshire's by Brookshire Grocery Company, rated 4.70/5 from 13,799 ratings. - Source: https://appshunter.io/ios/app/brookshires/id1397887982/reviews - App overview in markdown: https://appshunter.io/ios/app/brookshires/id1397887982.md - Rating breakdown: 5★ 11,855 · 4★ 1,040 · 3★ 358 · 2★ 167 · 1★ 379 ## What do users think of Brookshire's? Overall sentiment: neutral **Pros** - 🚀 Easy and fast ordering - 👍 User-friendly app - 💯 Great customer service - 🏆 Wonderful product - 🤗 Friendly and helpful employees **Cons** - 🤯 Confusing sign-up and login process - 🔍 Weak search engine - 🤖 Difficult to navigate - 🐛 App crashes and glitches - 🤔 Coupons not working as expected - 💻 Compatibility issues with older devices **Commonly reported bugs** - Login issues - Inability to access account information - Inconsistent app behavior after updates **Most requested features** - Display item locations within the store - Ability to cancel/modify orders - Improved coupon management - Saved shopping lists and order history - Faster and more reliable app performance ## Newest reviews (13 of 253) ### 2/5 — Coupons *2026-08-13, version 26.23.0* The clipped coupon page in your app is malfunctioning. When I go to this page it tells me there are no coupons available. If I’m able to clip while in the store, it doesn’t show the coupon. But at the top it says as an example $6 coupon, but then it doesn’t ring up. Please fix this glitch, it’s not just me, other customers are also experiencing this problem. ### 3/5 — Some items don’t show *2026-08-13, version 26.23.0* There are several items that do not appear online. Very frustrating to have to write a note each week. ### 3/5 — App *2026-08-08, version 26.23.0* Wish items were easier to find on the app. ### 3/5 — Checking out *2026-08-01, version 26.16.25* Many options make checking out time consuming so I lost my time slot ### 4/5 — Getting better *2026-07-30, version 26.16.25* Things I know you have & I do get are not listed in the choices. ### 2/5 — Curbside *2026-07-15, version 26.16.25* Website does not give you enough time once you pick the time and ordering ### 3/5 — Trouble with ads showing *2026-07-05, version 26.16.25* I love the brookshires app, and shop the sales regularly to try to stock up when I see something we eat frequently or that I can freeze for the future, but 99% of the time the ads don’t show up and neither does the web saver, which is exhausting ### 2/5 — Poor site for order *2026-07-01, version 26.16.25* The navigation through is deceiving. You order over and over and it never takes the order. ### 3/5 — Search Bar *2026-06-02, version 26.13.3* The brookshires app is usually okay, but it never reflects the true inventory. The search bar doesn’t recognize basic product names, even when spelled correctly. ### 3/5 — On line order *2026-05-14, version 26.13.3* Very difficult to checkout sometimes ### 4/5 — Glitches *2026-04-25, version 25.46.52* While shopping online, I experienced a couple glitches, but the app did pick up right where I left off. One feature I would love to be added is when you return to the search bar, it is ready to type, rather than having to delete the last item searched. ### 4/5 — Slow *2026-04-10, version 25.46.52* Your app runs a little slow ### 2/5 — Difficult *2026-03-12, version 25.46.52* Ordering food was difficult. I asked for cat food and was given roasted chicken. I asked for deli cheese and was given only 3 choices, none that I needed. Frustrating ## Most critical reviews (10 lowest-rated) ### 1/5 — Could not get sale prices in cart *2026-08-16, version 26.23.0* I had several sale items which would not reflect sale price in cart. Yes I clipped coupons. Ordered from coupons list of qualifying items. Was signed into my account. Shut down and retried several times before giving up on sale items. ### 1/5 — Coupons *2026-07-20, version 26.16.25* Does not let you use all of your coupons. ### 1/5 — Do better, Brookshire’s *2026-07-09, version 26.16.25* Terrible app. Cross-reference is lacking. If you don’t know the entire and exact name of an item, too bad/good luck. If only part of the item name is entered, the app only shows a few items that may OR may not be related. The list doesn’t tell what aisle to find the product. It doesn’t sort items in the order of aisle procession. ### 1/5 — Account *2026-07-07, version 26.16.25* Points not added and I needed to email to get them added. My account was entered again and now I have no points. This is not dependable. I need to find another place to shop. ### 1/5 — First pick up order confusing *2026-05-23, version 26.13.3* 5/24 placed pickup order for #60 in quitman to pickup on 5/25 On 5/24 there was a banner ad to save $10 on pickup order. When I went to check out there was no ‘code’ available. I called Store #60 was told ‘just type in a note.’ i did and at that time I had an order well over $70- the amount ad said needed. But apparently between then snd pickup ‘items’ disappeared. Why can’t I see my original order on line?? Unfortunately, today at pickup- I did not receive the $10 promotion. A manager was called to assist-but I had ice cream already melting in my car. Not sure about this online venture/ too sketchy and glitzy- So: I moved to this area 6 plus years ago/ have shopped # 60 many times. My take away today: Make sure all ads current, wen site app user friendly, promotions are user friendly- correct info provided when a customer calls for help. ### 1/5 — Mobile app *2026-04-09, version 25.46.52* The mobile app does not show point balance. Receipt says to check app for point balance but not there. Must now put credit card in and buy gas to get balance. This terrible ### 1/5 — Prices are high *2026-03-29, version 25.46.52* Prices are too high, check out lines often LONG. ### 1/5 — App not user friendly *2026-01-15, version 25.43.1* I find the Brookshire’s on-line app to order groceries not user friendly. I work on computers daily using various online apps and have such a hard time navigating your system. ### 1/5 — Hot garbage *2026-01-14, version 25.43.1* While I love to shop my local Brookshire Brothers, this app is trash. The Cleveland store isn’t even listed as an option in the app, which means that the entire community cannot use it. What’s the purpose of an app if you aren’t including all stores? ### 1/5 — Frustrating app *2025-12-24, version 25.37.2* Search for items is frustrating. After paying with credit card, still have to click “done” on order or it won’t finish. This has left me “grocery-less” several times as my order didn’t process. So much room for improvement! ## Most praised reviews (10 highest-rated) ### 5/5 — Pick up crew *2026-07-28, version 26.16.25* The crew that works in the grocery pickup area are always great and responsive. ### 5/5 — Great *2026-07-22, version 26.16.25* Great always friendly ### 5/5 — Groceries *2026-06-20, version 26.16.25* Easy to order and pick up ### 5/5 — SUPERB *2026-06-19, version 26.16.25* Outstanding Performance I place a pickup order for the cut up watermelon just about every day. I go by on my way to work every afternoon. I get a text early in the day telling me my order is ready. A couple of times I forget to order the night before (I get off at 11pm) but I call and they have always told me it will be ready for me. All the folks I have interacted with are consistently friendly and helpful. Thank you Brookshire’s for providing this service and for having the BEST employees. ### 5/5 — The best Brookshires branch *2026-06-16, version 26.16.25* The staff in Hawkins are the best in the whole area, including Gilmer and Gladewater. ### 5/5 — Ordering *2026-05-31, version 26.13.3* Online ordering is easy to navigate. ### 5/5 — Important Message *2026-05-05, version 26.13.3* Love my Brookshire’s store. Nice and clean and friendly workers. Love all the workers. They are just like family. ### 5/5 — Brookshires Pick Up *2026-04-11, version 25.46.52* I have online shopped for groceries since the “big chain” started several years ago and Brookshires is the best hands down. They communicate with you through text and allow you to choose substitutions in real time. They even text pictures of the options to substitute with. If I could give them a hundred stars I would 💜 ### 5/5 — Service *2026-04-08, version 25.46.52* Always great service ### 5/5 — Love Curbside *2026-03-17, version 25.46.52* The customer service is great. Your staff is professional and kind. Thank you all so much. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*