# Brother SupportCenter

> Brother product support, setup, manuals, supplies, and customer service. (iPhone/iPad app by Brother Industries, LTD..)

- Source: https://appshunter.io/ios/app/brother-supportcenter/id953350007 (this page in markdown: same URL + `.md`)
- Developer: [Brother Industries, LTD.](https://appshunter.io/developer/382775645)
- Category: Utilities
- Price: Free
- Rating: 2.62/5 from 50 App Store ratings · 24 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 30 MB
- Languages: Bulgarian, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian and 14 more
- Released: 2015-01-30
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/brother-supportcenter/id953350007/reviews.md

## What is Brother SupportCenter?

Brother SupportCenter App will provide you how to setup your Brother products, manuals, FAQ & Troubleshooting, and contact to Brother customer service.  
You can also check remaining level of supplies.  

Note: Some menues are  available only to limited models.

This App will provide you following menu.  
For more detail, please refer to each description.

Product Setup:
You can view product setup video and/or setup guide.

Manuals:
You can view product manuals.

Supplies:
You can view various information about your product supplies.
You can order supplies on-line, check genuine, recycle information, and so on.

Contact:
You can view contact to Brother customer service.

Device Status/Information:
You can view your product network status, serial number, and remaining amount of supplies.

User Setting:
You can check or change the country and language setting.

QR Code Reader:
You can scan QR and Data Matrix codes assigned to Brother products or manuals to obtain more information.

## Key features

- Product setup guides and videos
- Access to product manuals
- Supply information and ordering
- Customer service contact
- Device status and information
- QR code reader

## Recent user reviews (10 of 24)

All indexed reviews: https://appshunter.io/ios/app/brother-supportcenter/id953350007/reviews.md

### 1/5 — Brother Service

*2024-08-14*

Terrible app. Non intuitive, nor easy to navigate, overall poor. Your app developers are atrocious.  Thankfully my printer works much better than this app.

### 2/5 — Updates

*2024-02-29*

So all the reviews are a few yrs old is there anything improving on positive reviews do brothers even care I just brought a serger (1034DX) I e seen a lot of beginners with this on they social media pages in the backgrounds

### 1/5 — Sewing machine not included

*2023-07-03*

New Brothers CS7000X sewing machine fresh out of the box.  First thing to do?  Get product support, right?  Wrong.  My machine isn’t even in the product list.  Disconcerting and worrisome.

### 1/5 — Designed to waste time

*2023-06-15, version 1.4.4*

This app seems to be designed to make life harder for consumers. Why not just let us access support through desktop. Oh, you want to harvest our data and avoid offering a service.

### 1/5 — Could not even set it up

*2023-05-18*

I could not event set this app up.  I have a MFC-J4335DW, which is quite a new device, but it was not an option that could be selected within this app.  Useless.

### 3/5 — Not working

*2022-11-08*

Only prints 1/4 of the page then stops printing the rest of the page

### 1/5 — Insatisfait

*2022-03-05, version 1.3.5*

Je suis jamais arrivé à mettre à jour le logiciel..c’est extrêmement compliqué pour rien. 

Sa vaut même pas une étoile….. c’est quand même 1000$ votre machine 

En plus personne ne parle français dans votre centre de service

### 1/5 — Junk app

*2021-11-03*

Purchased a new sewing machine and they said to to use the app to watch videos to learn how to use the machine. There are no videos for my machine.

### 1/5 — Waste of time

*2021-06-02, version 1.3.4*

I bought an embroidery machine innovis M240ED online from create and craft, as soon I passed the 28 days to get money  back or get it fixed they said I had to contact brother, my machine just had a month and the faulty things started I always had excuses from brother and they didn’t help much as a previous review from someone called Logeric that comment here and I agree with him brother stuff is something I like so much, but if something goes wrong their literature is  useless and doesn’t work, the online service useless too to communicate with them you can but you will have to do what they want and end up buying a new machine which is something I’m doing now buying a machine of £3500 and they delayed my business so much and it’s something brother won’t help me to repair which is bring my clients back.

### 3/5 — Ok but nothing you can’t google

*2021-04-11, version 1.3.4*

The you tube videos are all muted but you can enable CC to at least get an idea what they’re doing.  

It’s pretty basic but great that it is a platform for such an expansive range of products.

Will I keep this app? Probably not as I don’t see what the benefits are.  If I want to know how to overcome a challenge I’ll get the manual or I’ll google it.

## Frequently asked questions about Brother SupportCenter

### What does the Brother SupportCenter app do?

The Brother SupportCenter app provides comprehensive support for your Brother products. It offers setup guides, product manuals, FAQs, troubleshooting assistance, and direct contact information for Brother customer service. You can also check the status of your device and remaining supply levels.

### What are the key features of the Brother SupportCenter app?

Key features include access to product setup videos and guides, digital product manuals, information on supplies with the option to order online, direct contact options for customer service, device status monitoring (network, serial number, supply levels), and a QR code reader for quick product information retrieval.

### Is the Brother SupportCenter app free to use?

Yes, the Brother SupportCenter app is free to download and use. There are no charges associated with accessing the support information, manuals, troubleshooting guides, or contacting customer service through the app.

### What kind of Brother products does this app support?

The app is designed to support various Brother products, including printers, scanners, and other office equipment. However, some menus and features may be limited to specific models, so it's advisable to check compatibility for your particular device.

### How can I use the app to order supplies for my Brother product?

The 'Supplies' section of the app provides information about various consumables for your Brother product. From this section, you can view details about genuine supplies, recycling information, and often order supplies directly online. This feature helps ensure you always have the necessary items for your device.

## Version history (last 5 releases)

### 1.4.7 — 2024-07-29

Minor Upgrading
“End-User License Agreement” and “Privacy Policy for Google Analytics usage information” revised

### 1.4.6 — 2023-10-31

Minor Revision

### 1.4.5 — 2023-09-19

Minor Revision

### 1.4.4 — 2023-03-28

- Design Change
 - Usability improvement

### 1.4.3 — 2023-01-11

・New feature to find device by “Model Name” added

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## More apps by Brother Industries, LTD.

- [Brother iPrint&Scan](https://appshunter.io/ios/app/brother-iprint-and-scan/id382775642)
- [Brother iPrint&Label](https://appshunter.io/ios/app/brother-iprint-and-label/id523047493)
- [Mobile Transfer Express](https://appshunter.io/ios/app/mobile-transfer-express/id872913387)
- [Brother iLink&Label](https://appshunter.io/ios/app/brother-ilink-and-label/id1110899380)
- [Brother Mobile Deploy](https://appshunter.io/ios/app/brother-mobile-deploy/id1320393395)

All apps by Brother Industries, LTD.: https://appshunter.io/developer/382775645

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*