# Broward County Libraries — user reviews > 48 indexed App Store user reviews of Broward County Libraries by Broward County, rated 2.15/5 from 107 ratings. - Source: https://appshunter.io/ios/app/broward-county-libraries/id1513418370/reviews - App overview in markdown: https://appshunter.io/ios/app/broward-county-libraries/id1513418370.md - Rating breakdown: 5★ 22 · 4★ 4 · 3★ 5 · 2★ 13 · 1★ 63 ## What do users think of Broward County Libraries? Overall sentiment: negative **Pros** - 👍 Convenient for holds and tracking - 👍 Useful for ebooks - 👍 Recently updated and working for some **Cons** - 🐛 App rarely loads - 🐛 App frequently freezes - 🐛 Login issues - 🐛 Cannot place holds - 🐛 Search functionality broken - 🐛 App is slow - 🐛 Requires reinstallation often - 🐛 Cannot pay fines - 🐛 Inconsistent with website functionality - 🐛 Outdated interface - 🐛 Cannot add multiple family cards - 🐛 Logout does not clear fields - 🐛 Scanning library card required for login - 🐛 App does not notify about holds **Commonly reported bugs** - My Library section does not load - Cannot request holds - App hangs and doesn't list search results - App does not recognize login/password - App freezes and becomes unresponsive - App doesn't load or shows blank screen - Loading circle spins indefinitely - App never opens - App crashes frequently - App does nothing, only shows menu - App stops working after closing and reopening - Cannot access electronic items without signing up for each service - App takes multiple tries to load - New app doesn't have ability to remember family cards - App not notifying about holds - App not sending SMS notifications for holds - App shows nothing but the menu - Latest update has major bugs **Most requested features** - Design update/new interface - Apple Wallet support - Ability to log in with card number - Family options to add multiple cards - Ability to pay fines through the app - Browse books by genre and age group - List newest books by genre - Feature to recommend books - Ability to remember all family library cards ## Newest reviews (12 of 48) ### 1/5 — Very slow *2020-12-01, version 1.0.2* The app rarely loads and when it does it takes a long time ### 1/5 — Rarely loads *2020-11-04, version 1.0.2* If the app would load, it would be great. But it doesn’t. ### 1/5 — Doesn’t work *2020-10-26, version 1.0.2* This app never works. It takes ages to load and then when it does it’s just a blank white screen with a drop down menu in the corner that drops down nothing. My family loves the library and this app is extremely disappointing ### 1/5 — Not Working! *2020-10-09, version 1.0.2* I have not been able to access this app for a week. Little circle in center just keeps spinning around on the “See you at Broward County, Florida” logo...Super annoying! ### 1/5 — Worthless *2020-09-27, version 1.0.2* Have attempted to load and use the app to no avail. NEVER opens. A complete failure. I can't understand how this app was even approved for use and fielded. As basic and clunky as the previous library app was it at least worked. ### 1/5 — Never loads *2020-09-24, version 1.0.2* I use the library online catalog frequently. It is very frustrating that the app never loads and when it finally loads everything is blank. The app is completely useless. I access everything through the Broward County Library website. It would be a lot more convenient to have a working app. Please fix and make it usable. ### 1/5 — Horrible *2020-09-07, version 1.0.2* Absolutely useless ### 1/5 — Doesn’t work properly *2020-08-27, version 1.0.2* The app rarely loads correctly. Additionally, when it does load there is no way to pay fines through the app. ### 1/5 — Review *2020-08-21, version 1.0.2* This app is constantly crashing forcing me to uninstall and install ### 1/5 — Worthless *2020-08-20, version 1.0.2* Does not work...what idiot designed this? Is this another inept Broward County issue? Bring back the old one...at least you could use it! ### 1/5 — Won’t load *2020-08-17, version 1.0.2* App won’t load. Old app was great, this one is terrible. ### 1/5 — Non functional *2020-07-30, version 1.0.1* This App is completely non functional. It typically hangs and on the rare occasion that it loads, attempts to reserve books meet with failure. Needs a makeover. Please remove from the App Store until it has been repaired and tested successfully. ## Most critical reviews (10 lowest-rated) ### 1/5 — Latest update issues *2025-01-03, version 2.0.2* The latest update has major bugs. The My Library section does not load (can’t see any results ever) and can’t request holds as a consequence. It is not my wifi as I have i tried this in multiple places and with phone data… nothing! Please fix soon!!! ### 1/5 — App Now Useless *2024-12-27, version 2.0.2* The app is now pretty useless since it now gets hung up and doesn’t list any results when searching the catalog. ### 1/5 — Useless *2024-04-14, version 2.0.0* This version of the app requires scanning the library card to login. Well, I lost my card 5 years ago, and never needed it. This is stupid. Let people login with their card number. ### 1/5 — Never works *2023-08-07, version 1.0.8* With the exclusion of the first day it was loaded, it always says it doesn’t recognize my login. Yes, I do know my correct login and password. ### 1/5 — Horrible *2023-02-04, version 1.0.5* Keeps freezing up . Have to remove and again upload the app to work. Next time use , same problem. Tried to change my profile, can’t do it . At least not in the app. Try to find locations timing, book due date .Ha best off luck , app frozen not responding! ### 1/5 — Works intermittently *2022-01-25, version 1.0.5* So I dependable. Wi-Fi or no Wi-Fi…it is abysmal. Please fix so that it is useful to your patrons. ### 1/5 — Cannot log in *2022-01-02, version 1.0.5* I do not understand why I can log in on my computer and iPad but not on my iPhone. I use the same sign in for all and for the last few weeks cannot use my phone for the website. Most importantly I can’t show my card. ### 1/5 — Log out still doesn’t work *2021-11-09, version 1.0.4* SECOND REQUEST: Please fix this. Pressing the logout bar should clear the data in card number and passcode fields — it does not. Logout is only completed by backspacing through those fields. App should work better than website — it doesn’t. ### 1/5 — Cannot add multiple cards to my profile *2021-01-29, version 1.0.4* Unable to add my wife’s card . Used to have family options ### 1/5 — Not great *2021-01-02, version 1.0.4* This new app doesn’t let me log in with my library card. The old app never gave me issues. ## Most praised reviews (10 highest-rated) ### 5/5 — Very useful and user friendly *2026-04-28, version 2.0.3* Love this app , it’s so easy for me to book/ register a story time or an event for my kids! ### 5/5 — Amazing and so convenient! *2022-03-30, version 1.0.5* Love this app! There are many books I want to read and this app makes it so easy to look for available copies and even place them on hold. The app also helps with keeping track of what’s checked out and due dates. 5 stars easy!! ### 5/5 — The best *2020-09-17, version 1.0.2* Fantastic ### 5/5 — Update *2020-06-06, version 1.0* The app has recently been updated. Mine wasn’t working I deleted the app and downloaded it again now it is working. ### 4/5 — Needs design update *2024-02-28, version 1.0.10* App is fine, but it would be nice if it can get a whole new interface update like Miami Dade library did with their app. Apple wallet support would be awesome to have! ### 3/5 — Could be way better *2021-06-08, version 1.0.4* Could be a better app for such a great service, love borrowing books from the library, when I have a hold ready to borrow I can only do it on a computer not through the app. Not super functional only useful to open ebooks I have in my borrowed items ### 2/5 — Barely functional *2022-03-16, version 1.0.5* Very different from and not as usable as the website, which was also recently designed to its detriment. Can’t manage holds, can’t perform a basic search, and other features are missing. Freezes regularly. Whoever redesigned the app and the website around 2019 should be packing groceries or washing dishes, not designing apps. It’s not even consistent for showing or scanning your library card. Can’t believe they can’t get this to perform the most basic operations reliably. ### 2/5 — Very disappointing *2020-11-08, version 1.0.2* The old app was so much more functional. This takes forever to load. Don’t really have more benefits because it moved slowly. Can’t place anything on hold. If you have a fee you can’t see the break down I mean it’s just really taking up space at the moment. ### 2/5 — Unhappy *2020-09-11, version 1.0.2* The app has given me headaches does load properly can’t place holds ### 2/5 — Doesn’t load *2020-07-07, version 1.0.1* Takes a long time to load and then never opens. I have to open the app multiple times before I works --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*